PartnerIndexServiceNow partner data, as published

Partner profile

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adesso SE

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

adesso SE is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Dortmund, Germany, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.50 out of 5.

Partner Score
67.1
ServiceNow's ranking value, higher is better
Customer satisfaction
4.50 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
1
0 Validated Practices
Certified people
69
across 19 product lines
Architects
0 · 1
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
97 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Select
Service Provider
Registered
Build
not in program

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Dortmund, Nrth Rhine Westfalia, Germany
Legal entity
adesso SE
Website
www.adesso.de
Finder contact
daniel.hoffmann@adesso.de
Offices
Dortmund (Germany)
Industries served
Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Technology, Transportation and Logistics

About adesso SE

As written by the partner in its Partner Finder record.

adesso-business success is the result of innovative ideas, forward-looking strategies and perfectly tailored IT solutions that provide optimal support to companies as they face their own particular challenges. This always involves the contribution of people who bring the right mix of technological expertise and a deep understanding of the customer's particular business. With a team of more than 12,000 employees on over 60 sites within the adesso Group, we are the leading IT service provider in the German-speaking area. We work every day to successfully implement our customers' projects. adesso leverages deep industry expertise to help customers digitalize and optimize their processes with ServiceNow. Our consultants craft strategies for implementing NOW and deliver NOW best practice solutions, with a focus on CRM with CSM+FSM+SOM, Industries like Banking, Retail, Manufacturing, Health and Sport, IT with ITSM+ITOM+ITAM+SPM+EAM, HR with HR SD and Security & Risk with SIR+IRM+BCM.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
ITSM Standard —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 34.675 Best for ITSM Standard

Certifications

How to read it. People is how many staff at adesso SE hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)16
Business Continuity ManagementMicro-Certification - Business Continuity Management1
Customer Service Management (CSM)Suite Certification - CSM Professional4
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)2
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional1
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional2
Human Resources (HR)Suite Certification - HR Professional5
ITOM HealthCertified Implementation Specialist – Event Management (CIS-EM)1
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))5
Certified Implementation Specialist – IT Service Management (CIS-ITSM)6
Employee Center Accreditation5
Micro-Certification - CMDB Health1
Micro-Certification - Configure the CMDB1
Micro-Certification - Service Portal1
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation1
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite2
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)4
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)2
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)1
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)3
Third-party Risk ManagementCertified Implementation Specialist – Third-party Risk Management (CIS-TPRM)1
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)1

Accredited people: 18 sales, 23 presales, 29 delivery.

Where adesso SE operates

How to read it. Rows are grouped by the ServiceNow program in which adesso SE declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
EMEAUnited Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, United Kingdom, Greece, Hungary, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Slovenia, SlovakiaDortmund (Germany)
Reseller
EMEAAustria, Switzerland, GermanyDortmund (Germany)
Service Provider
EMEASwitzerland, GermanyDortmund (Germany)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where adesso SE appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Consulting & Implementation · country · emea / austria46420
Consulting & Implementation · country · emea / belgium46420
Consulting & Implementation · country · emea / bulgaria46420
Consulting & Implementation · country · emea / czech republic46420
Consulting & Implementation · country · emea / denmark46420
Consulting & Implementation · country · emea / finland46420
Consulting & Implementation · country · emea / germany46420
Consulting & Implementation · country · emea / greece46420
Consulting & Implementation · country · emea / hungary46420
Consulting & Implementation · country · emea / italy46420
Consulting & Implementation · country · emea / luxembourg46420
Consulting & Implementation · country · emea / netherlands46420
Consulting & Implementation · country · emea / norway46420
Consulting & Implementation · country · emea / poland46420
Consulting & Implementation · country · emea / portugal46420
Consulting & Implementation · country · emea / saudi arabia1631
Consulting & Implementation · country · emea / slovakia46420
Consulting & Implementation · country · emea / slovenia46420
Consulting & Implementation · country · emea / spain46420
Consulting & Implementation · country · emea / switzerland46420
Consulting & Implementation · country · emea / united arab emirates1730
Consulting & Implementation · country · emea / united kingdom46420
Consulting & Implementation · product line · app engine67391
Consulting & Implementation · product line · business continuity management71103
Consulting & Implementation · product line · customer service management101300
Consulting & Implementation · product line · field service management39222
Consulting & Implementation · product line · financial services operations11129
Consulting & Implementation · product line · healthcare and life sciences56105
Consulting & Implementation · product line · human resources72275
Consulting & Implementation · product line · it operations management health3751
Consulting & Implementation · product line · it service management standard77174
Consulting & Implementation · product line · now assist creator58247
Consulting & Implementation · product line · now assist csm95200
Consulting & Implementation · product line · now assist hr62184
Consulting & Implementation · product line · now assist itsm91267
Consulting & Implementation · product line · risk resilience sustainability81189
Consulting & Implementation · product line · security incident response87218
Consulting & Implementation · product line · software asset management41275
Consulting & Implementation · product line · strategic portfolio management standard48302
Consulting & Implementation · product line · third party risk management71113
Consulting & Implementation · product line · vulnerability response93215
Consulting & Implementation · region · all971569
Consulting & Implementation · region · ams136420
Consulting & Implementation · region · emea46420
Reseller · country · emea / austria4354
Reseller · country · emea / germany6294
Reseller · country · emea / switzerland5776
Reseller · region · all1971198
Reseller · region · emea111200
Service Provider · country · emea / germany4848
Service Provider · country · emea / switzerland3738
Service Provider · region · all601614
Service Provider · region · emea102103

Questions about adesso SE

What is adesso SE's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: adesso SE is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Dortmund, Germany, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.50 out of 5.
What is adesso SE best at on ServiceNow?
adesso SE holds Product Line Achievements in ITSM Standard.
Where does adesso SE operate?
The Finder lists coverage in 22 countries with offices in Dortmund (Germany).