Partner profile

adesso SE
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
adesso SE is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Dortmund, Germany, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.50 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Dortmund, Nrth Rhine Westfalia, Germany
- Legal entity
- adesso SE
- Website
- www.adesso.de
- Finder contact
- daniel.hoffmann@adesso.de
- Offices
- Dortmund (Germany)
- Industries served
- Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Technology, Transportation and Logistics
About adesso SE
As written by the partner in its Partner Finder record.
adesso-business success is the result of innovative ideas, forward-looking strategies and perfectly tailored IT solutions that provide optimal support to companies as they face their own particular challenges. This always involves the contribution of people who bring the right mix of technological expertise and a deep understanding of the customer's particular business. With a team of more than 12,000 employees on over 60 sites within the adesso Group, we are the leading IT service provider in the German-speaking area. We work every day to successfully implement our customers' projects. adesso leverages deep industry expertise to help customers digitalize and optimize their processes with ServiceNow. Our consultants craft strategies for implementing NOW and deliver NOW best practice solutions, with a focus on CRM with CSM+FSM+SOM, Industries like Banking, Retail, Manufacturing, Health and Sport, IT with ITSM+ITOM+ITAM+SPM+EAM, HR with HR SD and Security & Risk with SIR+IRM+BCM.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| ITSM Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.67 | 5 | Best for ITSM Standard |
Certifications
How to read it. People is how many staff at adesso SE hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 16 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 4 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 2 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 1 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 2 |
| Human Resources (HR) | Suite Certification - HR Professional | 5 |
| ITOM Health | Certified Implementation Specialist – Event Management (CIS-EM) | 1 |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 5 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 6 | |
| Employee Center Accreditation | 5 | |
| Micro-Certification - CMDB Health | 1 | |
| Micro-Certification - Configure the CMDB | 1 | |
| Micro-Certification - Service Portal | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 1 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 2 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 1 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 1 |
| Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon | 1 | |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 4 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 2 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 3 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 1 |
Accredited people: 18 sales, 23 presales, 29 delivery.
Where adesso SE operates
How to read it. Rows are grouped by the ServiceNow program in which adesso SE declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| EMEA | United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, United Kingdom, Greece, Hungary, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Slovenia, Slovakia | Dortmund (Germany) |
| Reseller | ||
| EMEA | Austria, Switzerland, Germany | Dortmund (Germany) |
| Service Provider | ||
| EMEA | Switzerland, Germany | Dortmund (Germany) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where adesso SE appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · emea / austria | 46 | 420 |
| Consulting & Implementation · country · emea / belgium | 46 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 46 | 420 |
| Consulting & Implementation · country · emea / czech republic | 46 | 420 |
| Consulting & Implementation · country · emea / denmark | 46 | 420 |
| Consulting & Implementation · country · emea / finland | 46 | 420 |
| Consulting & Implementation · country · emea / germany | 46 | 420 |
| Consulting & Implementation · country · emea / greece | 46 | 420 |
| Consulting & Implementation · country · emea / hungary | 46 | 420 |
| Consulting & Implementation · country · emea / italy | 46 | 420 |
| Consulting & Implementation · country · emea / luxembourg | 46 | 420 |
| Consulting & Implementation · country · emea / netherlands | 46 | 420 |
| Consulting & Implementation · country · emea / norway | 46 | 420 |
| Consulting & Implementation · country · emea / poland | 46 | 420 |
| Consulting & Implementation · country · emea / portugal | 46 | 420 |
| Consulting & Implementation · country · emea / saudi arabia | 16 | 31 |
| Consulting & Implementation · country · emea / slovakia | 46 | 420 |
| Consulting & Implementation · country · emea / slovenia | 46 | 420 |
| Consulting & Implementation · country · emea / spain | 46 | 420 |
| Consulting & Implementation · country · emea / switzerland | 46 | 420 |
| Consulting & Implementation · country · emea / united arab emirates | 17 | 30 |
| Consulting & Implementation · country · emea / united kingdom | 46 | 420 |
| Consulting & Implementation · product line · app engine | 67 | 391 |
| Consulting & Implementation · product line · business continuity management | 71 | 103 |
| Consulting & Implementation · product line · customer service management | 101 | 300 |
| Consulting & Implementation · product line · field service management | 39 | 222 |
| Consulting & Implementation · product line · financial services operations | 11 | 129 |
| Consulting & Implementation · product line · healthcare and life sciences | 56 | 105 |
| Consulting & Implementation · product line · human resources | 72 | 275 |
| Consulting & Implementation · product line · it operations management health | 37 | 51 |
| Consulting & Implementation · product line · it service management standard | 77 | 174 |
| Consulting & Implementation · product line · now assist creator | 58 | 247 |
| Consulting & Implementation · product line · now assist csm | 95 | 200 |
| Consulting & Implementation · product line · now assist hr | 62 | 184 |
| Consulting & Implementation · product line · now assist itsm | 91 | 267 |
| Consulting & Implementation · product line · risk resilience sustainability | 81 | 189 |
| Consulting & Implementation · product line · security incident response | 87 | 218 |
| Consulting & Implementation · product line · software asset management | 41 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 48 | 302 |
| Consulting & Implementation · product line · third party risk management | 71 | 113 |
| Consulting & Implementation · product line · vulnerability response | 93 | 215 |
| Consulting & Implementation · region · all | 97 | 1569 |
| Consulting & Implementation · region · ams | 136 | 420 |
| Consulting & Implementation · region · emea | 46 | 420 |
| Reseller · country · emea / austria | 43 | 54 |
| Reseller · country · emea / germany | 62 | 94 |
| Reseller · country · emea / switzerland | 57 | 76 |
| Reseller · region · all | 197 | 1198 |
| Reseller · region · emea | 111 | 200 |
| Service Provider · country · emea / germany | 48 | 48 |
| Service Provider · country · emea / switzerland | 37 | 38 |
| Service Provider · region · all | 601 | 614 |
| Service Provider · region · emea | 102 | 103 |
Questions about adesso SE
- What is adesso SE's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: adesso SE is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Dortmund, Germany, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.50 out of 5.
- What is adesso SE best at on ServiceNow?
- adesso SE holds Product Line Achievements in ITSM Standard.
- Where does adesso SE operate?
- The Finder lists coverage in 22 countries with offices in Dortmund (Germany).