Partner profile

Astrica
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Astrica is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Select), Reseller (Registered), Service Provider (Registered), headquartered in North Reading, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.43 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- North Reading, Massachusetts, United States
- Legal entity
- Astrica LLC
- Website
- astrica.ai
- Finder contact
- vpapa@astrica.ai
- Offices
- North Reading (United States)
- Industries served
- Education, Financial Services, Government, Manufacturing, Technology
About Astrica
As written by the partner in its Partner Finder record.
Founded in 2022 by ServiceNow veterans, we're an award-winning, women-owned partner on a mission to transform what it means to truly serve clients. Astrica has been recognized as the AI-Enhanced ServiceNow Consulting Company of the Year in 2025. Our FASTrica methodology combines automation, AI, and proven delivery frameworks to accelerate implementations, reduce costs, and ensure outcome-driven results. Astrica partners closely with clients to create intuitive workflows and experiences that unlock the full value of the ServiceNow platform. By blending startup agility with enterprise expertise, Astrica enables clients to achieve faster time-to-value and confidently transition to an AI-native ServiceNow future. We'd love to work with you. www.astrica.ai
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| ITSM Standard | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 5.00 | 4 | Best for ITSM Standard |
Certifications
How to read it. People is how many staff at Astrica hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 4 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 2 |
| Human Resources (HR) | Suite Certification - HR Professional | 2 |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 4 |
| Suite Certification - ITSM Professional | 4 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 8 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 4 | |
| Employee Center Accreditation | 8 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 13 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 2 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 2 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 4 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 1 |
Accredited people: 12 sales, 13 presales, 19 delivery.
Where Astrica operates
How to read it. Rows are grouped by the ServiceNow program in which Astrica declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | North Reading (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | Canada, United States | North Reading (United States) |
| Service Provider | ||
| Americas | United States | North Reading (United States) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Astrica appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 318 | 918 |
| Build · region · ams | 314 | 918 |
| Build · region · apj | 315 | 918 |
| Build · region · emea | 315 | 918 |
| Consulting & Implementation · country · ams / canada | 129 | 419 |
| Consulting & Implementation · country · ams / united states | 129 | 419 |
| Consulting & Implementation · country · apj / australia | 257 | 419 |
| Consulting & Implementation · country · apj / japan | 257 | 419 |
| Consulting & Implementation · country · apj / korea | 257 | 419 |
| Consulting & Implementation · country · apj / new zealand | 257 | 419 |
| Consulting & Implementation · country · emea / austria | 273 | 420 |
| Consulting & Implementation · country · emea / belgium | 273 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 273 | 420 |
| Consulting & Implementation · country · emea / croatia | 272 | 419 |
| Consulting & Implementation · country · emea / czech republic | 273 | 420 |
| Consulting & Implementation · country · emea / denmark | 273 | 420 |
| Consulting & Implementation · country · emea / finland | 273 | 420 |
| Consulting & Implementation · country · emea / france | 272 | 419 |
| Consulting & Implementation · country · emea / germany | 273 | 420 |
| Consulting & Implementation · country · emea / greece | 273 | 420 |
| Consulting & Implementation · country · emea / hungary | 273 | 420 |
| Consulting & Implementation · country · emea / ireland | 272 | 419 |
| Consulting & Implementation · country · emea / italy | 273 | 420 |
| Consulting & Implementation · country · emea / lithuania | 272 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 273 | 420 |
| Consulting & Implementation · country · emea / netherlands | 273 | 420 |
| Consulting & Implementation · country · emea / norway | 273 | 420 |
| Consulting & Implementation · country · emea / poland | 273 | 420 |
| Consulting & Implementation · country · emea / portugal | 273 | 420 |
| Consulting & Implementation · country · emea / romania | 272 | 419 |
| Consulting & Implementation · country · emea / slovakia | 273 | 420 |
| Consulting & Implementation · country · emea / slovenia | 273 | 420 |
| Consulting & Implementation · country · emea / spain | 273 | 420 |
| Consulting & Implementation · country · emea / sweden | 272 | 419 |
| Consulting & Implementation · country · emea / switzerland | 273 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 273 | 420 |
| Consulting & Implementation · product line · app engine | 261 | 391 |
| Consulting & Implementation · product line · customer service management | 168 | 300 |
| Consulting & Implementation · product line · hardware asset management | 212 | 286 |
| Consulting & Implementation · product line · human resources | 112 | 275 |
| Consulting & Implementation · product line · it service management pro | 99 | 118 |
| Consulting & Implementation · product line · it service management standard | 88 | 174 |
| Consulting & Implementation · product line · now assist creator | 197 | 247 |
| Consulting & Implementation · product line · now assist csm | 136 | 200 |
| Consulting & Implementation · product line · now assist hr | 94 | 184 |
| Consulting & Implementation · product line · now assist itsm | 157 | 267 |
| Consulting & Implementation · product line · software asset management | 207 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 220 | 302 |
| Consulting & Implementation · region · all | 213 | 1569 |
| Consulting & Implementation · region · ams | 129 | 420 |
| Consulting & Implementation · region · apj | 257 | 419 |
| Consulting & Implementation · region · emea | 273 | 420 |
| Reseller · country · ams / canada | 94 | 105 |
| Reseller · country · ams / united states | 167 | 212 |
| Reseller · region · all | 326 | 1198 |
| Reseller · region · ams | 188 | 235 |
| Service Provider · country · ams / united states | 93 | 128 |
| Service Provider · region · all | 241 | 614 |
| Service Provider · region · ams | 101 | 139 |
Questions about Astrica
- What is Astrica's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Astrica is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Select), Reseller (Registered), Service Provider (Registered), headquartered in North Reading, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.43 out of 5.
- What is Astrica best at on ServiceNow?
- Astrica holds Product Line Achievements in ITSM Standard.
- Where does Astrica operate?
- The Finder lists coverage in 36 countries with offices in North Reading (United States).