PartnerIndexServiceNow partner data, as published

Partner profile

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Astrica

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

Astrica is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Select), Reseller (Registered), Service Provider (Registered), headquartered in North Reading, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.43 out of 5.

Partner Score
65.5
ServiceNow's ranking value, higher is better
Customer satisfaction
4.43 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
1
0 Validated Practices
Certified people
62
across 12 product lines
Architects
0 · 1
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
213 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Select
Reseller
Registered
Service Provider
Registered
Build
Registered

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
North Reading, Massachusetts, United States
Legal entity
Astrica LLC
Website
astrica.ai
Finder contact
vpapa@astrica.ai
Offices
North Reading (United States)
Industries served
Education, Financial Services, Government, Manufacturing, Technology

About Astrica

As written by the partner in its Partner Finder record.

Founded in 2022 by ServiceNow veterans, we're an award-winning, women-owned partner on a mission to transform what it means to truly serve clients. Astrica has been recognized as the AI-Enhanced ServiceNow Consulting Company of the Year in 2025. Our FASTrica methodology combines automation, AI, and proven delivery frameworks to accelerate implementations, reduce costs, and ensure outcome-driven results. Astrica partners closely with clients to create intuitive workflows and experiences that unlock the full value of the ServiceNow platform. By blending startup agility with enterprise expertise, Astrica enables clients to achieve faster time-to-value and confidently transition to an AI-native ServiceNow future. We'd love to work with you. www.astrica.ai

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
ITSM Standard PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 55.004 Best for ITSM Standard

Certifications

How to read it. People is how many staff at Astrica hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)4
Customer Service Management (CSM)Suite Certification - CSM Professional2
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)2
Human Resources (HR)Suite Certification - HR Professional2
ITSM ProMicro-Certification – DevOps Change Velocity4
Suite Certification - ITSM Professional4
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))8
Certified Implementation Specialist – IT Service Management (CIS-ITSM)4
Employee Center Accreditation8
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation13
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite2
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite4
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)1

Accredited people: 12 sales, 13 presales, 19 delivery.

Where Astrica operates

How to read it. Rows are grouped by the ServiceNow program in which Astrica declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United StatesNorth Reading (United States)
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia—
Reseller
AmericasCanada, United StatesNorth Reading (United States)
Service Provider
AmericasUnited StatesNorth Reading (United States)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Astrica appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all318918
Build · region · ams314918
Build · region · apj315918
Build · region · emea315918
Consulting & Implementation · country · ams / canada129419
Consulting & Implementation · country · ams / united states129419
Consulting & Implementation · country · apj / australia257419
Consulting & Implementation · country · apj / japan257419
Consulting & Implementation · country · apj / korea257419
Consulting & Implementation · country · apj / new zealand257419
Consulting & Implementation · country · emea / austria273420
Consulting & Implementation · country · emea / belgium273420
Consulting & Implementation · country · emea / bulgaria273420
Consulting & Implementation · country · emea / croatia272419
Consulting & Implementation · country · emea / czech republic273420
Consulting & Implementation · country · emea / denmark273420
Consulting & Implementation · country · emea / finland273420
Consulting & Implementation · country · emea / france272419
Consulting & Implementation · country · emea / germany273420
Consulting & Implementation · country · emea / greece273420
Consulting & Implementation · country · emea / hungary273420
Consulting & Implementation · country · emea / ireland272419
Consulting & Implementation · country · emea / italy273420
Consulting & Implementation · country · emea / lithuania272419
Consulting & Implementation · country · emea / luxembourg273420
Consulting & Implementation · country · emea / netherlands273420
Consulting & Implementation · country · emea / norway273420
Consulting & Implementation · country · emea / poland273420
Consulting & Implementation · country · emea / portugal273420
Consulting & Implementation · country · emea / romania272419
Consulting & Implementation · country · emea / slovakia273420
Consulting & Implementation · country · emea / slovenia273420
Consulting & Implementation · country · emea / spain273420
Consulting & Implementation · country · emea / sweden272419
Consulting & Implementation · country · emea / switzerland273420
Consulting & Implementation · country · emea / united kingdom273420
Consulting & Implementation · product line · app engine261391
Consulting & Implementation · product line · customer service management168300
Consulting & Implementation · product line · hardware asset management212286
Consulting & Implementation · product line · human resources112275
Consulting & Implementation · product line · it service management pro99118
Consulting & Implementation · product line · it service management standard88174
Consulting & Implementation · product line · now assist creator197247
Consulting & Implementation · product line · now assist csm136200
Consulting & Implementation · product line · now assist hr94184
Consulting & Implementation · product line · now assist itsm157267
Consulting & Implementation · product line · software asset management207275
Consulting & Implementation · product line · strategic portfolio management standard220302
Consulting & Implementation · region · all2131569
Consulting & Implementation · region · ams129420
Consulting & Implementation · region · apj257419
Consulting & Implementation · region · emea273420
Reseller · country · ams / canada94105
Reseller · country · ams / united states167212
Reseller · region · all3261198
Reseller · region · ams188235
Service Provider · country · ams / united states93128
Service Provider · region · all241614
Service Provider · region · ams101139

Questions about Astrica

What is Astrica's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: Astrica is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Select), Reseller (Registered), Service Provider (Registered), headquartered in North Reading, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.43 out of 5.
What is Astrica best at on ServiceNow?
Astrica holds Product Line Achievements in ITSM Standard.
Where does Astrica operate?
The Finder lists coverage in 36 countries with offices in North Reading (United States).