PartnerIndexServiceNow partner data, as published

Partner profile

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Birlasoft

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

Birlasoft is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Pune, India, with Product Line Achievements in 1 product line.

Partner Score
85.1
ServiceNow's ranking value, higher is better
Customer satisfaction
n/p of 5
ServiceNow CSAT, all product lines
Product lines with PLA
1
0 Validated Practices
Certified people
84
across 14 product lines
Architects
0 · 1
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
156 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Premier
Reseller
Select
Service Provider
Select
Build
Registered

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Pune, Maharashtra, India
Legal entity
Birlasoft Limited
Website
www.birlasoft.com
Finder contact
birlasoftbtopractice@birlasoft.com
Offices
Edison (United States), Pune (India)
Industries served
Education, Financial Services, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology

About Birlasoft

As written by the partner in its Partner Finder record.

Birlasoft combines the power of domain, enterprise and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design-thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,000 engineers, is committed to continuing our 158-year heritage of building sustainable communities. We strive to exceed the expectations of our customers by providing defect-free products and value-added service through innovative solutions. We accomplish this objective by leveraging practices of CMMI DEV, CMMI SVC, ISO 9001, Lean, Six Sigma and ITIL.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
ITSM Standard PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 0n/p8 Best for ITSM Standard

Certifications

How to read it. People is how many staff at Birlasoft hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)15
Customer Service Management (CSM)Suite Certification - CSM Professional2
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation1
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)1
Human Resources (HR)Suite Certification - HR Professional2
ITSM ProCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))16
Micro-Certification – DevOps Change Velocity7
Suite Certification - ITSM Professional7
ITSM StandardCertified Implementation Specialist – IT Service Management (CIS-ITSM)8
Employee Center Accreditation15
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation2
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)2
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)1
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)1
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)2
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)1

Accredited people: 54 sales, 29 presales, 44 delivery.

Where Birlasoft operates

How to read it. Rows are grouped by the ServiceNow program in which Birlasoft declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United StatesEdison (United States)
Asia Pacific & JapanAustralia, India, Japan, South Korea, New Zealand, SingaporePune (India)
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia—
Reseller
AmericasCanada, United StatesEdison (United States)
Asia Pacific & JapanIndiaPune (India)
EMEAUnited Kingdom—
Service Provider
AmericasCanada, United StatesEdison (United States)
Asia Pacific & JapanIndia, Japan, SingaporePune (India)
EMEAUnited Arab Emirates, United Kingdom, Ireland, Poland, Qatar, Saudi Arabia—

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Birlasoft appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all353918
Build · region · ams350918
Build · region · apj351918
Build · region · emea350918
Consulting & Implementation · country · ams / canada96419
Consulting & Implementation · country · ams / united states96419
Consulting & Implementation · country · apj / australia53419
Consulting & Implementation · country · apj / india2569
Consulting & Implementation · country · apj / japan53419
Consulting & Implementation · country · apj / korea53419
Consulting & Implementation · country · apj / new zealand53419
Consulting & Implementation · country · apj / singapore2542
Consulting & Implementation · country · emea / austria198420
Consulting & Implementation · country · emea / belgium198420
Consulting & Implementation · country · emea / bulgaria198420
Consulting & Implementation · country · emea / croatia197419
Consulting & Implementation · country · emea / czech republic198420
Consulting & Implementation · country · emea / denmark198420
Consulting & Implementation · country · emea / finland198420
Consulting & Implementation · country · emea / france197419
Consulting & Implementation · country · emea / germany198420
Consulting & Implementation · country · emea / greece198420
Consulting & Implementation · country · emea / hungary198420
Consulting & Implementation · country · emea / ireland197419
Consulting & Implementation · country · emea / italy198420
Consulting & Implementation · country · emea / lithuania197419
Consulting & Implementation · country · emea / luxembourg198420
Consulting & Implementation · country · emea / netherlands198420
Consulting & Implementation · country · emea / norway198420
Consulting & Implementation · country · emea / poland198420
Consulting & Implementation · country · emea / portugal198420
Consulting & Implementation · country · emea / romania197419
Consulting & Implementation · country · emea / slovakia198420
Consulting & Implementation · country · emea / slovenia198420
Consulting & Implementation · country · emea / spain198420
Consulting & Implementation · country · emea / sweden197419
Consulting & Implementation · country · emea / switzerland198420
Consulting & Implementation · country · emea / united kingdom198420
Consulting & Implementation · product line · app engine153391
Consulting & Implementation · product line · customer service management94300
Consulting & Implementation · product line · enterprise architecture80140
Consulting & Implementation · product line · field service management133222
Consulting & Implementation · product line · human resources54275
Consulting & Implementation · product line · it service management pro76118
Consulting & Implementation · product line · it service management standard98174
Consulting & Implementation · product line · now assist creator128247
Consulting & Implementation · product line · now assist itsm98267
Consulting & Implementation · product line · risk resilience sustainability56189
Consulting & Implementation · product line · security incident response132218
Consulting & Implementation · product line · software asset management125275
Consulting & Implementation · product line · strategic portfolio management standard132302
Consulting & Implementation · product line · vulnerability response138215
Consulting & Implementation · region · all1561569
Consulting & Implementation · region · ams96420
Consulting & Implementation · region · apj53419
Consulting & Implementation · region · emea198420
Reseller · country · ams / canada77105
Reseller · country · ams / united states120212
Reseller · country · apj / india4259
Reseller · country · emea / united kingdom71109
Reseller · region · all2121198
Reseller · region · ams133235
Reseller · region · apj80126
Reseller · region · emea118200
Service Provider · country · ams / canada4355
Service Provider · country · ams / united states76128
Service Provider · country · apj / india2744
Service Provider · country · apj / japan2436
Service Provider · country · apj / singapore2129
Service Provider · country · emea / ireland3030
Service Provider · country · emea / poland2123
Service Provider · country · emea / qatar99
Service Provider · country · emea / saudi arabia2326
Service Provider · country · emea / united arab emirates2125
Service Provider · country · emea / united kingdom4959
Service Provider · region · all136614
Service Provider · region · ams83139
Service Provider · region · apj4378
Service Provider · region · emea73103

Questions about Birlasoft

What is Birlasoft's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: Birlasoft is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Pune, India, with Product Line Achievements in 1 product line.
What is Birlasoft best at on ServiceNow?
Birlasoft holds Product Line Achievements in ITSM Standard.
Where does Birlasoft operate?
The Finder lists coverage in 41 countries with offices in Edison (United States), Pune (India).