Partner profile

Birlasoft
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Birlasoft is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Pune, India, with Product Line Achievements in 1 product line.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Pune, Maharashtra, India
- Legal entity
- Birlasoft Limited
- Website
- www.birlasoft.com
- Finder contact
- birlasoftbtopractice@birlasoft.com
- Offices
- Edison (United States), Pune (India)
- Industries served
- Education, Financial Services, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology
About Birlasoft
As written by the partner in its Partner Finder record.
Birlasoft combines the power of domain, enterprise and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design-thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,000 engineers, is committed to continuing our 158-year heritage of building sustainable communities. We strive to exceed the expectations of our customers by providing defect-free products and value-added service through innovative solutions. We accomplish this objective by leveraging practices of CMMI DEV, CMMI SVC, ISO 9001, Lean, Six Sigma and ITIL.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| ITSM Standard | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 0 | n/p | 8 | Best for ITSM Standard |
Certifications
How to read it. People is how many staff at Birlasoft hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 15 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 2 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 1 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 1 |
| Human Resources (HR) | Suite Certification - HR Professional | 2 |
| ITSM Pro | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 16 |
| Micro-Certification – DevOps Change Velocity | 7 | |
| Suite Certification - ITSM Professional | 7 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 8 |
| Employee Center Accreditation | 15 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 2 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 2 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 1 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 2 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 1 |
Accredited people: 54 sales, 29 presales, 44 delivery.
Where Birlasoft operates
How to read it. Rows are grouped by the ServiceNow program in which Birlasoft declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Edison (United States) |
| Asia Pacific & Japan | Australia, India, Japan, South Korea, New Zealand, Singapore | Pune (India) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | Canada, United States | Edison (United States) |
| Asia Pacific & Japan | India | Pune (India) |
| EMEA | United Kingdom | — |
| Service Provider | ||
| Americas | Canada, United States | Edison (United States) |
| Asia Pacific & Japan | India, Japan, Singapore | Pune (India) |
| EMEA | United Arab Emirates, United Kingdom, Ireland, Poland, Qatar, Saudi Arabia | — |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Birlasoft appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 353 | 918 |
| Build · region · ams | 350 | 918 |
| Build · region · apj | 351 | 918 |
| Build · region · emea | 350 | 918 |
| Consulting & Implementation · country · ams / canada | 96 | 419 |
| Consulting & Implementation · country · ams / united states | 96 | 419 |
| Consulting & Implementation · country · apj / australia | 53 | 419 |
| Consulting & Implementation · country · apj / india | 25 | 69 |
| Consulting & Implementation · country · apj / japan | 53 | 419 |
| Consulting & Implementation · country · apj / korea | 53 | 419 |
| Consulting & Implementation · country · apj / new zealand | 53 | 419 |
| Consulting & Implementation · country · apj / singapore | 25 | 42 |
| Consulting & Implementation · country · emea / austria | 198 | 420 |
| Consulting & Implementation · country · emea / belgium | 198 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 198 | 420 |
| Consulting & Implementation · country · emea / croatia | 197 | 419 |
| Consulting & Implementation · country · emea / czech republic | 198 | 420 |
| Consulting & Implementation · country · emea / denmark | 198 | 420 |
| Consulting & Implementation · country · emea / finland | 198 | 420 |
| Consulting & Implementation · country · emea / france | 197 | 419 |
| Consulting & Implementation · country · emea / germany | 198 | 420 |
| Consulting & Implementation · country · emea / greece | 198 | 420 |
| Consulting & Implementation · country · emea / hungary | 198 | 420 |
| Consulting & Implementation · country · emea / ireland | 197 | 419 |
| Consulting & Implementation · country · emea / italy | 198 | 420 |
| Consulting & Implementation · country · emea / lithuania | 197 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 198 | 420 |
| Consulting & Implementation · country · emea / netherlands | 198 | 420 |
| Consulting & Implementation · country · emea / norway | 198 | 420 |
| Consulting & Implementation · country · emea / poland | 198 | 420 |
| Consulting & Implementation · country · emea / portugal | 198 | 420 |
| Consulting & Implementation · country · emea / romania | 197 | 419 |
| Consulting & Implementation · country · emea / slovakia | 198 | 420 |
| Consulting & Implementation · country · emea / slovenia | 198 | 420 |
| Consulting & Implementation · country · emea / spain | 198 | 420 |
| Consulting & Implementation · country · emea / sweden | 197 | 419 |
| Consulting & Implementation · country · emea / switzerland | 198 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 198 | 420 |
| Consulting & Implementation · product line · app engine | 153 | 391 |
| Consulting & Implementation · product line · customer service management | 94 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 80 | 140 |
| Consulting & Implementation · product line · field service management | 133 | 222 |
| Consulting & Implementation · product line · human resources | 54 | 275 |
| Consulting & Implementation · product line · it service management pro | 76 | 118 |
| Consulting & Implementation · product line · it service management standard | 98 | 174 |
| Consulting & Implementation · product line · now assist creator | 128 | 247 |
| Consulting & Implementation · product line · now assist itsm | 98 | 267 |
| Consulting & Implementation · product line · risk resilience sustainability | 56 | 189 |
| Consulting & Implementation · product line · security incident response | 132 | 218 |
| Consulting & Implementation · product line · software asset management | 125 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 132 | 302 |
| Consulting & Implementation · product line · vulnerability response | 138 | 215 |
| Consulting & Implementation · region · all | 156 | 1569 |
| Consulting & Implementation · region · ams | 96 | 420 |
| Consulting & Implementation · region · apj | 53 | 419 |
| Consulting & Implementation · region · emea | 198 | 420 |
| Reseller · country · ams / canada | 77 | 105 |
| Reseller · country · ams / united states | 120 | 212 |
| Reseller · country · apj / india | 42 | 59 |
| Reseller · country · emea / united kingdom | 71 | 109 |
| Reseller · region · all | 212 | 1198 |
| Reseller · region · ams | 133 | 235 |
| Reseller · region · apj | 80 | 126 |
| Reseller · region · emea | 118 | 200 |
| Service Provider · country · ams / canada | 43 | 55 |
| Service Provider · country · ams / united states | 76 | 128 |
| Service Provider · country · apj / india | 27 | 44 |
| Service Provider · country · apj / japan | 24 | 36 |
| Service Provider · country · apj / singapore | 21 | 29 |
| Service Provider · country · emea / ireland | 30 | 30 |
| Service Provider · country · emea / poland | 21 | 23 |
| Service Provider · country · emea / qatar | 9 | 9 |
| Service Provider · country · emea / saudi arabia | 23 | 26 |
| Service Provider · country · emea / united arab emirates | 21 | 25 |
| Service Provider · country · emea / united kingdom | 49 | 59 |
| Service Provider · region · all | 136 | 614 |
| Service Provider · region · ams | 83 | 139 |
| Service Provider · region · apj | 43 | 78 |
| Service Provider · region · emea | 73 | 103 |
Questions about Birlasoft
- What is Birlasoft's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Birlasoft is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Pune, India, with Product Line Achievements in 1 product line.
- What is Birlasoft best at on ServiceNow?
- Birlasoft holds Product Line Achievements in ITSM Standard.
- Where does Birlasoft operate?
- The Finder lists coverage in 41 countries with offices in Edison (United States), Pune (India).