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Partner profile

BT Automation Pty Ltd logo

BT Automation Pty Ltd

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

BT Automation Pty Ltd is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), headquartered in Bywong, Australia and a customer satisfaction score of 4.33 out of 5.

Partner Score
79.1
ServiceNow's ranking value, higher is better
Customer satisfaction
4.33 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
0
0 Validated Practices
Certified people
35
across 9 product lines
Architects
1 · 4
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
253 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Premier
Reseller
Select
Service Provider
not in program
Build
not in program

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Bywong, New South Wales, Australia
Legal entity
BT Automation Pty Ltd
Website
btautomation.com.au
Finder contact
info@btautomation.com.au
Offices
Bywong (Australia), Singapore (Singapore)
Industries served
Education, Energy and Utilities, Government, Technology

About BT Automation Pty Ltd

As written by the partner in its Partner Finder record.

BT Automation supports customers at all stages of their ServiceNow journey, providing comprehensive ICT services. BT Automation is committed to providing successful customer outcomes to Federal, State and Local government agencies, and to non-government clients. Among other successes, our employees worked on a program that won the 2018 ACT Chief Minister's Award for Innovation for design of their ServiceNow Service Portals. BT Automation employs a broad range of ServiceNow consultants with years of experience in ServiceNow consulting and software development. Collectively, BT Automation's consultants are skilled across the ServiceNow platform and have successfully implemented ServiceNow at a number of government and non-government client sites since the company was founded in 2017. At a minimum, BT Automation consultants are ServiceNow Certified System Administrators.

Product line achievements

ServiceNow lists no Product Line Achievements for BT Automation Pty Ltd.

Certifications

How to read it. People is how many staff at BT Automation Pty Ltd hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)14
Customer Service Management (CSM)Suite Certification - CSM Professional2
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)1
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)2
Human Resources (HR)Suite Certification - HR Professional2
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)6
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)4
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)1
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)3

Accredited people: 4 sales, 9 presales, 17 delivery.

Where BT Automation Pty Ltd operates

How to read it. Rows are grouped by the ServiceNow program in which BT Automation Pty Ltd declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United States—
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand, SingaporeBywong (Australia), Singapore (Singapore)
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia—
Reseller
Asia Pacific & JapanAustralia, South KoreaBywong (Australia)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where BT Automation Pty Ltd appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Consulting & Implementation · country · ams / canada211419
Consulting & Implementation · country · ams / united states211419
Consulting & Implementation · country · apj / australia144419
Consulting & Implementation · country · apj / japan144419
Consulting & Implementation · country · apj / korea144419
Consulting & Implementation · country · apj / new zealand144419
Consulting & Implementation · country · apj / singapore3342
Consulting & Implementation · country · emea / austria201420
Consulting & Implementation · country · emea / belgium201420
Consulting & Implementation · country · emea / bulgaria201420
Consulting & Implementation · country · emea / croatia200419
Consulting & Implementation · country · emea / czech republic201420
Consulting & Implementation · country · emea / denmark201420
Consulting & Implementation · country · emea / finland201420
Consulting & Implementation · country · emea / france200419
Consulting & Implementation · country · emea / germany201420
Consulting & Implementation · country · emea / greece201420
Consulting & Implementation · country · emea / hungary201420
Consulting & Implementation · country · emea / ireland200419
Consulting & Implementation · country · emea / italy201420
Consulting & Implementation · country · emea / lithuania200419
Consulting & Implementation · country · emea / luxembourg201420
Consulting & Implementation · country · emea / netherlands201420
Consulting & Implementation · country · emea / norway201420
Consulting & Implementation · country · emea / poland201420
Consulting & Implementation · country · emea / portugal201420
Consulting & Implementation · country · emea / romania200419
Consulting & Implementation · country · emea / slovakia201420
Consulting & Implementation · country · emea / slovenia201420
Consulting & Implementation · country · emea / spain201420
Consulting & Implementation · country · emea / sweden200419
Consulting & Implementation · country · emea / switzerland201420
Consulting & Implementation · country · emea / united kingdom201420
Consulting & Implementation · product line · app engine158391
Consulting & Implementation · product line · customer service management214300
Consulting & Implementation · product line · field service management135222
Consulting & Implementation · product line · hardware asset management124286
Consulting & Implementation · product line · human resources91275
Consulting & Implementation · product line · risk resilience sustainability121189
Consulting & Implementation · product line · security incident response135218
Consulting & Implementation · product line · software asset management129275
Consulting & Implementation · product line · vulnerability response141215
Consulting & Implementation · region · all2531569
Consulting & Implementation · region · ams212420
Consulting & Implementation · region · apj144419
Consulting & Implementation · region · emea201420
Reseller · country · apj / australia453
Reseller · country · apj / korea317
Reseller · region · all431198
Reseller · region · apj10126

Questions about BT Automation Pty Ltd

What is BT Automation Pty Ltd's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: BT Automation Pty Ltd is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), headquartered in Bywong, Australia and a customer satisfaction score of 4.33 out of 5.
What is BT Automation Pty Ltd best at on ServiceNow?
ServiceNow lists no product line achievements for BT Automation Pty Ltd.
Where does BT Automation Pty Ltd operate?
The Finder lists coverage in 37 countries with offices in Bywong (Australia), Singapore (Singapore).