Partner profile

CDW Logistics, Inc.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
CDW Logistics, Inc. is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Vernon Hills, United States, with Product Line Achievements in 9 product lines (7 Validated Practices) and a customer satisfaction score of 4.33 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards





ServiceNow's Finder also records: AMS Specialization, AMS Sales Expertise, AMS Product Expertise, AMS Product Expertise, Sales Expertise.
Company
- Headquarters
- Vernon Hills, Illinois, United States
- Legal entity
- CDW Logistics LLC- U.S.
- Finder contact
- sns-salesopscdw@cdw.com
- ServiceNow Store
- 1 offering, 2 apps, 3 integrations
- Offices
- Crofton (United States), San Antonio (United States), Vernon Hills (United States), Etobicoke (Canada), London (United Kingdom)
- Industries served
- Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology
About CDW Logistics, Inc.
As written by the partner in its Partner Finder record.
If you're looking for a partner who's about more than just the technology, who focuses on your processes and strengths, and who takes the time to understand your business goals, then you're looking for CDW. We bring the full depth and breadth of resources and expertise to your project that has made us #161 on the Fortune 500 list. Our ServiceNow team has extensive ITSM experience and ITIL expertise, and our customers include the most well-known names in higher education, healthcare, and financial services, along with commercial industry leaders and Fortune 500 organizations. Through offerings such as JumpStart implementations, IT maturity assessments, process road mapping, and continuous improvement, we want to help you transform your service management models and create the most incredible customer experiences possible using the ServiceNow platform. For more information about CDW, please visit www.CDW.com.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 42 | Best for App Engine |
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 22 | Best for Customer Service Management |
| Hardware Asset Management (HAM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 4.75 | 26 | Best for Hardware Asset Management |
| ITOM Visibility | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 10 | 4.40 | 3 | Best for ITOM Visibility |
| ITSM Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 33 | 4.24 | 12 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 7 | 4.14 | 30 | Best for Now Assist for IT Service Management |
| Software Asset Management (SAM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.63 | 30 | Best for Software Asset Management |
| Strategic Portfolio Management Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.70 | 10 | Best for Strategic Portfolio Management Standard |
| Vulnerability Response | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 4.50 | 4 | Best for Vulnerability Response |
Certifications
How to read it. People is how many staff at CDW Logistics, Inc. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 42 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 22 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 4 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 4 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 4 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 26 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 5 |
| Human Resources (HR) | Suite Certification - HR Professional | 19 |
| ITOM Health | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 5 |
| Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 2 | |
| ITOM Visibility | Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 3 |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 7 |
| Suite Certification - ITSM Professional | 7 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 23 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 12 | |
| Employee Center Accreditation | 19 | |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 22 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 22 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 11 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 18 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 8 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 30 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 6 |
| Retail Service Management | Retail Delivery Accreditation | 4 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 3 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 5 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 30 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 11 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 2 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 2 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 4 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
Accredited people: 191 sales, 99 presales, 137 delivery.
Where CDW Logistics, Inc. operates
How to read it. Rows are grouped by the ServiceNow program in which CDW Logistics, Inc. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Etobicoke (Canada), Crofton (United States), San Antonio (United States), Vernon Hills (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | London (United Kingdom) |
| Reseller | ||
| Americas | Canada, United States | Etobicoke (Canada), Crofton (United States), San Antonio (United States), Vernon Hills (United States) |
| EMEA | Switzerland, United Kingdom, Ireland, The Netherlands | London (United Kingdom) |
| Service Provider | ||
| Americas | Canada, United States | Etobicoke (Canada), Crofton (United States), San Antonio (United States), Vernon Hills (United States) |
| EMEA | United Kingdom | London (United Kingdom) |
Store offerings
- HR Jumpstart · Employee Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where CDW Logistics, Inc. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 47 | 918 |
| Build · region · ams | 42 | 918 |
| Build · region · apj | 46 | 918 |
| Build · region · emea | 67 | 918 |
| Consulting & Implementation · country · ams / canada | 4 | 419 |
| Consulting & Implementation · country · ams / united states | 4 | 419 |
| Consulting & Implementation · country · apj / australia | 77 | 419 |
| Consulting & Implementation · country · apj / japan | 77 | 419 |
| Consulting & Implementation · country · apj / korea | 77 | 419 |
| Consulting & Implementation · country · apj / new zealand | 77 | 419 |
| Consulting & Implementation · country · emea / austria | 116 | 420 |
| Consulting & Implementation · country · emea / belgium | 116 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 116 | 420 |
| Consulting & Implementation · country · emea / croatia | 115 | 419 |
| Consulting & Implementation · country · emea / czech republic | 116 | 420 |
| Consulting & Implementation · country · emea / denmark | 116 | 420 |
| Consulting & Implementation · country · emea / finland | 116 | 420 |
| Consulting & Implementation · country · emea / france | 115 | 419 |
| Consulting & Implementation · country · emea / germany | 116 | 420 |
| Consulting & Implementation · country · emea / greece | 116 | 420 |
| Consulting & Implementation · country · emea / hungary | 116 | 420 |
| Consulting & Implementation · country · emea / ireland | 115 | 419 |
| Consulting & Implementation · country · emea / italy | 116 | 420 |
| Consulting & Implementation · country · emea / lithuania | 115 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 116 | 420 |
| Consulting & Implementation · country · emea / netherlands | 116 | 420 |
| Consulting & Implementation · country · emea / norway | 116 | 420 |
| Consulting & Implementation · country · emea / poland | 116 | 420 |
| Consulting & Implementation · country · emea / portugal | 116 | 420 |
| Consulting & Implementation · country · emea / romania | 115 | 419 |
| Consulting & Implementation · country · emea / slovakia | 116 | 420 |
| Consulting & Implementation · country · emea / slovenia | 116 | 420 |
| Consulting & Implementation · country · emea / spain | 116 | 420 |
| Consulting & Implementation · country · emea / sweden | 115 | 419 |
| Consulting & Implementation · country · emea / switzerland | 116 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 116 | 420 |
| Consulting & Implementation · product line · app engine | 34 | 391 |
| Consulting & Implementation · product line · customer service management | 11 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 20 | 140 |
| Consulting & Implementation · product line · field service management | 31 | 222 |
| Consulting & Implementation · product line · financial services operations | 21 | 129 |
| Consulting & Implementation · product line · hardware asset management | 2 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 12 | 105 |
| Consulting & Implementation · product line · human resources | 44 | 275 |
| Consulting & Implementation · product line · it operations management health | 21 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 7 | 82 |
| Consulting & Implementation · product line · it service management pro | 47 | 118 |
| Consulting & Implementation · product line · it service management standard | 25 | 174 |
| Consulting & Implementation · product line · moveworks | 20 | 86 |
| Consulting & Implementation · product line · now assist creator | 31 | 247 |
| Consulting & Implementation · product line · now assist csm | 15 | 200 |
| Consulting & Implementation · product line · now assist hr | 10 | 184 |
| Consulting & Implementation · product line · now assist itsm | 26 | 267 |
| Consulting & Implementation · product line · public sector digital services | 23 | 109 |
| Consulting & Implementation · product line · retail service management | 9 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 43 | 189 |
| Consulting & Implementation · product line · security incident response | 23 | 218 |
| Consulting & Implementation · product line · software asset management | 7 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 15 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 8 | 302 |
| Consulting & Implementation · product line · technology provider service management | 10 | 73 |
| Consulting & Implementation · product line · telecom service management | 11 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 9 | 89 |
| Consulting & Implementation · product line · vulnerability response | 5 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 23 | 145 |
| Consulting & Implementation · region · all | 10 | 1569 |
| Consulting & Implementation · region · ams | 4 | 420 |
| Consulting & Implementation · region · apj | 77 | 419 |
| Consulting & Implementation · region · emea | 116 | 420 |
| Reseller · country · ams / canada | 2 | 105 |
| Reseller · country · ams / united states | 3 | 212 |
| Reseller · country · emea / ireland | 24 | 60 |
| Reseller · country · emea / netherlands | 24 | 58 |
| Reseller · country · emea / switzerland | 33 | 76 |
| Reseller · country · emea / united kingdom | 36 | 109 |
| Reseller · region · all | 13 | 1198 |
| Reseller · region · ams | 3 | 235 |
| Reseller · region · emea | 48 | 200 |
| Service Provider · country · ams / canada | 18 | 55 |
| Service Provider · country · ams / united states | 20 | 128 |
| Service Provider · country · emea / united kingdom | 37 | 59 |
| Service Provider · region · all | 37 | 614 |
| Service Provider · region · ams | 20 | 139 |
| Service Provider · region · emea | 53 | 103 |
Questions about CDW Logistics, Inc.
- What is CDW Logistics, Inc.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: CDW Logistics, Inc. is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Vernon Hills, United States, with Product Line Achievements in 9 product lines (7 Validated Practices) and a customer satisfaction score of 4.33 out of 5.
- What is CDW Logistics, Inc. best at on ServiceNow?
- ServiceNow has validated CDW Logistics, Inc.'s practice in Customer Service Management (CSM), Hardware Asset Management (HAM), ITOM Visibility, ITSM Standard, Software Asset Management (SAM), Strategic Portfolio Management Standard, Vulnerability Response.
- Where does CDW Logistics, Inc. operate?
- The Finder lists coverage in 36 countries with offices in Crofton (United States), San Antonio (United States), Vernon Hills (United States), Etobicoke (Canada), London (United Kingdom).