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Partner profile

CDW Logistics, Inc. logo

CDW Logistics, Inc.

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

CDW Logistics, Inc. is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Vernon Hills, United States, with Product Line Achievements in 9 product lines (7 Validated Practices) and a customer satisfaction score of 4.33 out of 5.

Partner Score
230.9
ServiceNow's ranking value, higher is better
Customer satisfaction
4.33 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
9
7 Validated Practices
Certified people
385
across 29 product lines
Architects
1 · 14
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
10 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Elite
Service Provider
Elite
Build
Premier

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

Reseller Partner Award (AMS, 2026) badge
Reseller Partner Award (AMS, 2026)
IT Partner Award (AMS, 2026) badge
IT Partner Award (AMS, 2026)
Service Operations specialization (AMS) badge
Service Operations specialization (AMS)
Employee Experience specialization (AMS) badge
Employee Experience specialization (AMS)
IT Asset Management specialization (AMS) badge
IT Asset Management specialization (AMS)

ServiceNow's Finder also records: AMS Specialization, AMS Sales Expertise, AMS Product Expertise, AMS Product Expertise, Sales Expertise.

Company

Headquarters
Vernon Hills, Illinois, United States
Legal entity
CDW Logistics LLC- U.S.
Website
www.cdw.com/content/cdw/en/services/servicenow.html
Finder contact
sns-salesopscdw@cdw.com
ServiceNow Store
1 offering, 2 apps, 3 integrations
Offices
Crofton (United States), San Antonio (United States), Vernon Hills (United States), Etobicoke (Canada), London (United Kingdom)
Industries served
Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology

About CDW Logistics, Inc.

As written by the partner in its Partner Finder record.

If you're looking for a partner who's about more than just the technology, who focuses on your processes and strengths, and who takes the time to understand your business goals, then you're looking for CDW. We bring the full depth and breadth of resources and expertise to your project that has made us #161 on the Fortune 500 list. Our ServiceNow team has extensive ITSM experience and ITIL expertise, and our customers include the most well-known names in higher education, healthcare, and financial services, along with commercial industry leaders and Fortune 500 organizations. Through offerings such as JumpStart implementations, IT maturity assessments, process road mapping, and continuous improvement, we want to help you transform your service management models and create the most incredible customer experiences possible using the ServiceNow platform. For more information about CDW, please visit www.CDW.com.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 15.0042 Best for App Engine
Customer Service Management (CSM) VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 25.0022 Best for Customer Service Management
Hardware Asset Management (HAM) VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 64.7526 Best for Hardware Asset Management
ITOM Visibility VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 104.403 Best for ITOM Visibility
ITSM Standard VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 334.2412 Best for ITSM Standard
Now Assist for IT Service Management (ITSM) PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 74.1430 Best for Now Assist for IT Service Management
Software Asset Management (SAM) VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 44.6330 Best for Software Asset Management
Strategic Portfolio Management Standard VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 54.7010 Best for Strategic Portfolio Management Standard
Vulnerability Response VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 24.504 Best for Vulnerability Response

Certifications

How to read it. People is how many staff at CDW Logistics, Inc. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)42
Customer Service Management (CSM)Suite Certification - CSM Professional22
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation4
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)4
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional4
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)26
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional5
Human Resources (HR)Suite Certification - HR Professional19
ITOM HealthSuite Certification - Data Foundations (CMDB and CSDM) Professional5
Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)2
ITOM VisibilitySuite Certification – IT Operations Management Visibility (ITOM Visibility)3
ITSM ProMicro-Certification – DevOps Change Velocity7
Suite Certification - ITSM Professional7
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))23
Certified Implementation Specialist – IT Service Management (CIS-ITSM)12
Employee Center Accreditation19
MoveworksMoveworks Agent Studio Fundamentals Delivery Accreditation22
Moveworks Platform Implementation for Engineers Delivery Accreditation22
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation11
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite18
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus8
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite30
Public Sector Digital ServicesSuite Certification - Public Sector Digital Services (PSDS)6
Retail Service ManagementRetail Delivery Accreditation4
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)3
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)5
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)30
Strategic Portfolio Management ProStrategic Planning Delivery Accreditation1
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)11
Technology Provider Service Management (TPSM)Suite Certification - Technology Provider Service Management2
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management2
Telecommunications Network InventoryTelecommunication Network Inventory Delivery Accreditation1
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)4
Workflow Data FabricSuite Certification - Workflow Data Fabric1

Accredited people: 191 sales, 99 presales, 137 delivery.

Where CDW Logistics, Inc. operates

How to read it. Rows are grouped by the ServiceNow program in which CDW Logistics, Inc. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United StatesEtobicoke (Canada), Crofton (United States), San Antonio (United States), Vernon Hills (United States)
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaLondon (United Kingdom)
Reseller
AmericasCanada, United StatesEtobicoke (Canada), Crofton (United States), San Antonio (United States), Vernon Hills (United States)
EMEASwitzerland, United Kingdom, Ireland, The NetherlandsLondon (United Kingdom)
Service Provider
AmericasCanada, United StatesEtobicoke (Canada), Crofton (United States), San Antonio (United States), Vernon Hills (United States)
EMEAUnited KingdomLondon (United Kingdom)

Store offerings

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where CDW Logistics, Inc. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all47918
Build · region · ams42918
Build · region · apj46918
Build · region · emea67918
Consulting & Implementation · country · ams / canada4419
Consulting & Implementation · country · ams / united states4419
Consulting & Implementation · country · apj / australia77419
Consulting & Implementation · country · apj / japan77419
Consulting & Implementation · country · apj / korea77419
Consulting & Implementation · country · apj / new zealand77419
Consulting & Implementation · country · emea / austria116420
Consulting & Implementation · country · emea / belgium116420
Consulting & Implementation · country · emea / bulgaria116420
Consulting & Implementation · country · emea / croatia115419
Consulting & Implementation · country · emea / czech republic116420
Consulting & Implementation · country · emea / denmark116420
Consulting & Implementation · country · emea / finland116420
Consulting & Implementation · country · emea / france115419
Consulting & Implementation · country · emea / germany116420
Consulting & Implementation · country · emea / greece116420
Consulting & Implementation · country · emea / hungary116420
Consulting & Implementation · country · emea / ireland115419
Consulting & Implementation · country · emea / italy116420
Consulting & Implementation · country · emea / lithuania115419
Consulting & Implementation · country · emea / luxembourg116420
Consulting & Implementation · country · emea / netherlands116420
Consulting & Implementation · country · emea / norway116420
Consulting & Implementation · country · emea / poland116420
Consulting & Implementation · country · emea / portugal116420
Consulting & Implementation · country · emea / romania115419
Consulting & Implementation · country · emea / slovakia116420
Consulting & Implementation · country · emea / slovenia116420
Consulting & Implementation · country · emea / spain116420
Consulting & Implementation · country · emea / sweden115419
Consulting & Implementation · country · emea / switzerland116420
Consulting & Implementation · country · emea / united kingdom116420
Consulting & Implementation · product line · app engine34391
Consulting & Implementation · product line · customer service management11300
Consulting & Implementation · product line · enterprise architecture20140
Consulting & Implementation · product line · field service management31222
Consulting & Implementation · product line · financial services operations21129
Consulting & Implementation · product line · hardware asset management2286
Consulting & Implementation · product line · healthcare and life sciences12105
Consulting & Implementation · product line · human resources44275
Consulting & Implementation · product line · it operations management health2151
Consulting & Implementation · product line · it operations management visibility782
Consulting & Implementation · product line · it service management pro47118
Consulting & Implementation · product line · it service management standard25174
Consulting & Implementation · product line · moveworks2086
Consulting & Implementation · product line · now assist creator31247
Consulting & Implementation · product line · now assist csm15200
Consulting & Implementation · product line · now assist hr10184
Consulting & Implementation · product line · now assist itsm26267
Consulting & Implementation · product line · public sector digital services23109
Consulting & Implementation · product line · retail service management982
Consulting & Implementation · product line · risk resilience sustainability43189
Consulting & Implementation · product line · security incident response23218
Consulting & Implementation · product line · software asset management7275
Consulting & Implementation · product line · strategic portfolio management pro1553
Consulting & Implementation · product line · strategic portfolio management standard8302
Consulting & Implementation · product line · technology provider service management1073
Consulting & Implementation · product line · telecom service management1178
Consulting & Implementation · product line · telecommunications network inventory989
Consulting & Implementation · product line · vulnerability response5215
Consulting & Implementation · product line · workflow data fabric23145
Consulting & Implementation · region · all101569
Consulting & Implementation · region · ams4420
Consulting & Implementation · region · apj77419
Consulting & Implementation · region · emea116420
Reseller · country · ams / canada2105
Reseller · country · ams / united states3212
Reseller · country · emea / ireland2460
Reseller · country · emea / netherlands2458
Reseller · country · emea / switzerland3376
Reseller · country · emea / united kingdom36109
Reseller · region · all131198
Reseller · region · ams3235
Reseller · region · emea48200
Service Provider · country · ams / canada1855
Service Provider · country · ams / united states20128
Service Provider · country · emea / united kingdom3759
Service Provider · region · all37614
Service Provider · region · ams20139
Service Provider · region · emea53103

Questions about CDW Logistics, Inc.

What is CDW Logistics, Inc.'s ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: CDW Logistics, Inc. is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Vernon Hills, United States, with Product Line Achievements in 9 product lines (7 Validated Practices) and a customer satisfaction score of 4.33 out of 5.
What is CDW Logistics, Inc. best at on ServiceNow?
ServiceNow has validated CDW Logistics, Inc.'s practice in Customer Service Management (CSM), Hardware Asset Management (HAM), ITOM Visibility, ITSM Standard, Software Asset Management (SAM), Strategic Portfolio Management Standard, Vulnerability Response.
Where does CDW Logistics, Inc. operate?
The Finder lists coverage in 36 countries with offices in Crofton (United States), San Antonio (United States), Vernon Hills (United States), Etobicoke (Canada), London (United Kingdom).