Partner profile
CGI Group Inc.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
CGI Group Inc. is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Premier), headquartered in Montreal, Canada, with Product Line Achievements in 2 product lines and a customer satisfaction score of 4.64 out of 5.
Partner Score
135.7
ServiceNow's ranking value, higher is better
Customer satisfaction
4.64 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
2
0 Validated Practices
Certified people
195
across 20 product lines
Architects
0 · 4
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
98 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
PremierService Provider
PremierBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Montreal, Quebec, Canada
- Legal entity
- CGI Inc.
- Website
- www.cgi.com
- Finder contact
- g.malhotra@cgi.com
- ServiceNow Store
- 2 offerings
- Offices
- Bengaluru (India), Courbevoie (France), Fairfax (United States), Helsinki (Finland), Leinfelden-Echterdingen (Germany), London (United Kingdom), Montreal (Canada), Montréal (Canada), Rotterdam (The Netherlands), Stockholm (Sweden)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics
About CGI Group Inc.
As written by the partner in its Partner Finder record.
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industry sectors in 400 locations worldwide, our 77,000 professionals provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 4.50 | 9 | Best for Customer Service Management |
| ITSM Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 1 | Best for ITSM Standard |
Certifications
How to read it. People is how many staff at CGI Group Inc. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 70 |
| Business Continuity Management | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 8 |
| Micro-Certification - Business Continuity Management | 2 | |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 9 |
| Enterprise Architecture | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 3 |
| Enterprise Architecture Implementation Delivery Accreditation | 2 | |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 5 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 10 |
| Human Resources (HR) | Suite Certification - HR Professional | 5 |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 1 |
| Employee Center Accreditation | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 1 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 3 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 3 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 8 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 1 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 7 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 5 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 10 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 28 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 8 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 3 |
Accredited people: 82 sales, 50 presales, 193 delivery.
Where CGI Group Inc. operates
How to read it. Rows are grouped by the ServiceNow program in which CGI Group Inc. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Montreal (Canada), Montréal (Canada), Fairfax (United States) |
| Asia Pacific & Japan | Australia, India, Japan, South Korea, New Zealand | Bengaluru (India) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Leinfelden-Echterdingen (Germany), Helsinki (Finland), Courbevoie (France), London (United Kingdom), Rotterdam (The Netherlands), Stockholm (Sweden) |
| Reseller | ||
| Americas | Canada, United States | Montreal (Canada), Montréal (Canada), Fairfax (United States) |
| EMEA | Belgium, Germany, Denmark, Estonia, Finland, France, United Kingdom, Luxembourg, The Netherlands, Norway, Sweden | Leinfelden-Echterdingen (Germany), Helsinki (Finland), Courbevoie (France), London (United Kingdom), Rotterdam (The Netherlands), Stockholm (Sweden) |
| Service Provider | ||
| Americas | Canada, United States | Montreal (Canada), Montréal (Canada), Fairfax (United States) |
| Asia Pacific & Japan | India | Bengaluru (India) |
| EMEA | Belgium, Germany, Finland, United Kingdom, The Netherlands, Sweden | Leinfelden-Echterdingen (Germany), Helsinki (Finland), London (United Kingdom), Rotterdam (The Netherlands), Stockholm (Sweden) |
Store offerings
- AIOps · Technology Excellence
- NowMigration · Technology Excellence
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where CGI Group Inc. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 91 | 419 |
| Consulting & Implementation · country · ams / united states | 91 | 419 |
| Consulting & Implementation · country · apj / australia | 78 | 419 |
| Consulting & Implementation · country · apj / india | 32 | 69 |
| Consulting & Implementation · country · apj / japan | 78 | 419 |
| Consulting & Implementation · country · apj / korea | 78 | 419 |
| Consulting & Implementation · country · apj / new zealand | 78 | 419 |
| Consulting & Implementation · country · emea / austria | 49 | 420 |
| Consulting & Implementation · country · emea / belgium | 49 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 49 | 420 |
| Consulting & Implementation · country · emea / croatia | 48 | 419 |
| Consulting & Implementation · country · emea / czech republic | 49 | 420 |
| Consulting & Implementation · country · emea / denmark | 49 | 420 |
| Consulting & Implementation · country · emea / finland | 49 | 420 |
| Consulting & Implementation · country · emea / france | 48 | 419 |
| Consulting & Implementation · country · emea / germany | 49 | 420 |
| Consulting & Implementation · country · emea / greece | 49 | 420 |
| Consulting & Implementation · country · emea / hungary | 49 | 420 |
| Consulting & Implementation · country · emea / ireland | 48 | 419 |
| Consulting & Implementation · country · emea / italy | 49 | 420 |
| Consulting & Implementation · country · emea / lithuania | 48 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 49 | 420 |
| Consulting & Implementation · country · emea / netherlands | 49 | 420 |
| Consulting & Implementation · country · emea / norway | 49 | 420 |
| Consulting & Implementation · country · emea / poland | 49 | 420 |
| Consulting & Implementation · country · emea / portugal | 49 | 420 |
| Consulting & Implementation · country · emea / romania | 48 | 419 |
| Consulting & Implementation · country · emea / slovakia | 49 | 420 |
| Consulting & Implementation · country · emea / slovenia | 49 | 420 |
| Consulting & Implementation · country · emea / spain | 49 | 420 |
| Consulting & Implementation · country · emea / sweden | 48 | 419 |
| Consulting & Implementation · country · emea / switzerland | 49 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 49 | 420 |
| Consulting & Implementation · product line · app engine | 79 | 391 |
| Consulting & Implementation · product line · business continuity management | 51 | 103 |
| Consulting & Implementation · product line · customer service management | 86 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 21 | 140 |
| Consulting & Implementation · product line · field service management | 75 | 222 |
| Consulting & Implementation · product line · financial services operations | 22 | 129 |
| Consulting & Implementation · product line · hardware asset management | 51 | 286 |
| Consulting & Implementation · product line · human resources | 129 | 275 |
| Consulting & Implementation · product line · it service management standard | 99 | 174 |
| Consulting & Implementation · product line · now assist creator | 69 | 247 |
| Consulting & Implementation · product line · now assist csm | 83 | 200 |
| Consulting & Implementation · product line · now assist hr | 108 | 184 |
| Consulting & Implementation · product line · now assist itsm | 100 | 267 |
| Consulting & Implementation · product line · operational technology management | 39 | 89 |
| Consulting & Implementation · product line · security incident response | 93 | 218 |
| Consulting & Implementation · product line · software asset management | 50 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 58 | 302 |
| Consulting & Implementation · product line · telecommunications network inventory | 36 | 89 |
| Consulting & Implementation · product line · vulnerability response | 99 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 64 | 145 |
| Consulting & Implementation · region · all | 98 | 1569 |
| Consulting & Implementation · region · ams | 91 | 420 |
| Consulting & Implementation · region · apj | 78 | 419 |
| Consulting & Implementation · region · emea | 49 | 420 |
| Reseller · country · ams / canada | 44 | 105 |
| Reseller · country · ams / united states | 58 | 212 |
| Reseller · country · emea / belgium | 29 | 51 |
| Reseller · country · emea / denmark | 32 | 54 |
| Reseller · country · emea / finland | 23 | 40 |
| Reseller · country · emea / france | 32 | 48 |
| Reseller · country · emea / germany | 44 | 94 |
| Reseller · country · emea / luxembourg | 24 | 35 |
| Reseller · country · emea / netherlands | 33 | 58 |
| Reseller · country · emea / norway | 25 | 37 |
| Reseller · country · emea / sweden | 31 | 49 |
| Reseller · country · emea / united kingdom | 52 | 109 |
| Reseller · region · all | 102 | 1198 |
| Reseller · region · ams | 61 | 235 |
| Reseller · region · emea | 72 | 200 |
| Service Provider · country · ams / canada | 22 | 55 |
| Service Provider · country · ams / united states | 27 | 128 |
| Service Provider · country · apj / india | 20 | 44 |
| Service Provider · country · emea / belgium | 16 | 28 |
| Service Provider · country · emea / finland | 15 | 28 |
| Service Provider · country · emea / germany | 23 | 48 |
| Service Provider · country · emea / netherlands | 20 | 35 |
| Service Provider · country · emea / sweden | 17 | 31 |
| Service Provider · country · emea / united kingdom | 22 | 59 |
| Service Provider · region · all | 35 | 614 |
| Service Provider · region · ams | 27 | 139 |
| Service Provider · region · apj | 25 | 78 |
| Service Provider · region · emea | 28 | 103 |
Questions about CGI Group Inc.
- What is CGI Group Inc.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: CGI Group Inc. is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Premier), headquartered in Montreal, Canada, with Product Line Achievements in 2 product lines and a customer satisfaction score of 4.64 out of 5.
- What is CGI Group Inc. best at on ServiceNow?
- CGI Group Inc. holds Product Line Achievements in Customer Service Management (CSM), ITSM Standard.
- Where does CGI Group Inc. operate?
- The Finder lists coverage in 37 countries with offices in Bengaluru (India), Courbevoie (France), Fairfax (United States), Helsinki (Finland), Leinfelden-Echterdingen (Germany), London (United Kingdom), Montreal (Canada), Montréal (Canada), Rotterdam (The Netherlands), Stockholm (Sweden).