Partner profile
EPI-USE America Inc.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
EPI-USE America Inc. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Premier), Reseller (Select), headquartered in Brookhaven, United States and a customer satisfaction score of 4.94 out of 5.
Partner Score
63.9
ServiceNow's ranking value, higher is better
Customer satisfaction
4.94 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
0
0 Validated Practices
Certified people
53
across 18 product lines
Architects
0 · 4
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
171 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
PremierReseller
SelectService Provider
not in programBuild
SelectEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Brookhaven, Georgia, United States
- Legal entity
- EPI-USE Systems Ltd
- Website
- www.epiuse.com/servicenow/
- Finder contact
- jacob.akrouche@epiuse.com
- ServiceNow Store
- 1 offering, 1 app
- Offices
- Brookhaven (United States), Naucalpan (Mexico), Pretoria (South Africa), Sao Paulo (Brazil)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics
About EPI-USE America Inc.
As written by the partner in its Partner Finder record.
EPI‑USE is a global ServiceNow transformation partner helping organizations modernize, automate, and scale with confidence. Backed by Group Elephant's 4,200 specialists worldwide, we deliver outcome‑driven implementations, integrations, and managed services across IT, HR, and enterprise workflows. Our teams combine engineering excellence with a commitment to client success, supported by the innovation of EPI‑USE development teams and our Beyond Corporate Purpose mission that reinvests 1 percent of revenue into conservation and community upliftment.
Product line achievements
ServiceNow lists no Product Line Achievements for EPI-USE America Inc..
Certifications
How to read it. People is how many staff at EPI-USE America Inc. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 15 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 6 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 2 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 1 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 2 |
| Human Resources (HR) | Suite Certification - HR Professional | 4 |
| Manufacturing Commercial Operations | Manufacturing Commercial Operations Delivery Accreditation | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 2 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 3 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 2 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 5 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 1 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 4 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 1 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 1 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 1 |
Accredited people: 36 sales, 36 presales, 23 delivery.
Where EPI-USE America Inc. operates
How to read it. Rows are grouped by the ServiceNow program in which EPI-USE America Inc. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Brazil, Canada, Mexico, United States | Sao Paulo (Brazil), Naucalpan (Mexico), Brookhaven (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, South Africa | Pretoria (South Africa) |
| Reseller | ||
| Americas | Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Mexico, Peru, United States | Sao Paulo (Brazil), Naucalpan (Mexico), Brookhaven (United States) |
| EMEA | Germany, South Africa | Pretoria (South Africa) |
Store offerings
- HR 2.0 · Employee Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where EPI-USE America Inc. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 897 | 918 |
| Build · region · ams | 897 | 918 |
| Build · region · apj | 897 | 918 |
| Build · region · emea | 897 | 918 |
| Consulting & Implementation · country · ams / brazil | 24 | 34 |
| Consulting & Implementation · country · ams / canada | 107 | 419 |
| Consulting & Implementation · country · ams / mexico | 22 | 35 |
| Consulting & Implementation · country · ams / united states | 107 | 419 |
| Consulting & Implementation · country · apj / australia | 191 | 419 |
| Consulting & Implementation · country · apj / japan | 191 | 419 |
| Consulting & Implementation · country · apj / korea | 191 | 419 |
| Consulting & Implementation · country · apj / new zealand | 191 | 419 |
| Consulting & Implementation · country · emea / austria | 209 | 420 |
| Consulting & Implementation · country · emea / belgium | 209 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 209 | 420 |
| Consulting & Implementation · country · emea / croatia | 208 | 419 |
| Consulting & Implementation · country · emea / czech republic | 209 | 420 |
| Consulting & Implementation · country · emea / denmark | 209 | 420 |
| Consulting & Implementation · country · emea / finland | 209 | 420 |
| Consulting & Implementation · country · emea / france | 208 | 419 |
| Consulting & Implementation · country · emea / germany | 209 | 420 |
| Consulting & Implementation · country · emea / greece | 209 | 420 |
| Consulting & Implementation · country · emea / hungary | 209 | 420 |
| Consulting & Implementation · country · emea / ireland | 208 | 419 |
| Consulting & Implementation · country · emea / italy | 209 | 420 |
| Consulting & Implementation · country · emea / lithuania | 208 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 209 | 420 |
| Consulting & Implementation · country · emea / netherlands | 209 | 420 |
| Consulting & Implementation · country · emea / norway | 209 | 420 |
| Consulting & Implementation · country · emea / poland | 209 | 420 |
| Consulting & Implementation · country · emea / portugal | 209 | 420 |
| Consulting & Implementation · country · emea / romania | 208 | 419 |
| Consulting & Implementation · country · emea / slovakia | 209 | 420 |
| Consulting & Implementation · country · emea / slovenia | 209 | 420 |
| Consulting & Implementation · country · emea / south africa | 19 | 21 |
| Consulting & Implementation · country · emea / spain | 209 | 420 |
| Consulting & Implementation · country · emea / sweden | 208 | 419 |
| Consulting & Implementation · country · emea / switzerland | 209 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 209 | 420 |
| Consulting & Implementation · product line · app engine | 176 | 391 |
| Consulting & Implementation · product line · customer service management | 145 | 300 |
| Consulting & Implementation · product line · field service management | 145 | 222 |
| Consulting & Implementation · product line · financial services operations | 83 | 129 |
| Consulting & Implementation · product line · hardware asset management | 140 | 286 |
| Consulting & Implementation · product line · human resources | 104 | 275 |
| Consulting & Implementation · product line · manufacturing commercial operations | 33 | 50 |
| Consulting & Implementation · product line · now assist creator | 143 | 247 |
| Consulting & Implementation · product line · now assist csm | 123 | 200 |
| Consulting & Implementation · product line · now assist hr | 89 | 184 |
| Consulting & Implementation · product line · now assist itsm | 151 | 267 |
| Consulting & Implementation · product line · public sector digital services | 70 | 109 |
| Consulting & Implementation · product line · risk resilience sustainability | 65 | 189 |
| Consulting & Implementation · product line · security incident response | 142 | 218 |
| Consulting & Implementation · product line · strategic portfolio management standard | 149 | 302 |
| Consulting & Implementation · product line · technology provider service management | 45 | 73 |
| Consulting & Implementation · product line · telecom service management | 49 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 54 | 89 |
| Consulting & Implementation · region · all | 171 | 1569 |
| Consulting & Implementation · region · ams | 107 | 420 |
| Consulting & Implementation · region · apj | 191 | 419 |
| Consulting & Implementation · region · emea | 209 | 420 |
| Reseller · country · ams / argentina | 9 | 11 |
| Reseller · country · ams / brazil | 26 | 37 |
| Reseller · country · ams / canada | 59 | 105 |
| Reseller · country · ams / chile | 15 | 21 |
| Reseller · country · ams / colombia | 12 | 17 |
| Reseller · country · ams / costa rica | 5 | 7 |
| Reseller · country · ams / mexico | 21 | 35 |
| Reseller · country · ams / peru | 8 | 11 |
| Reseller · country · ams / united states | 80 | 212 |
| Reseller · country · emea / germany | 54 | 94 |
| Reseller · country · emea / south africa | 23 | 31 |
| Reseller · region · all | 151 | 1198 |
| Reseller · region · ams | 88 | 235 |
| Reseller · region · emea | 95 | 200 |
Questions about EPI-USE America Inc.
- What is EPI-USE America Inc.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: EPI-USE America Inc. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Premier), Reseller (Select), headquartered in Brookhaven, United States and a customer satisfaction score of 4.94 out of 5.
- What is EPI-USE America Inc. best at on ServiceNow?
- ServiceNow lists no product line achievements for EPI-USE America Inc..
- Where does EPI-USE America Inc. operate?
- The Finder lists coverage in 44 countries with offices in Brookhaven (United States), Naucalpan (Mexico), Pretoria (South Africa), Sao Paulo (Brazil).