IBM Consulting

Programs and tiers

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

Company

Headquarters

North Chesterfield, Virginia, United States

Legal entity

IBM Consulting - Global

Website

www.ibm.com

Finder contact

sheehan1@us.ibm.com

ServiceNow Store

4 offerings, 14 integrations

Offices

Amsterdam (The Netherlands), Ate (Peru), Bangalore (India), Bogota (Colombia), Chuo-Ku (Japan), Dubai (United Arab Emirates), Dublin 15 (Ireland), Ehningen (Germany), France (France), Helsinki (Finland), Jakarta (Indonesia), Markham (Canada), Montreal (Canada), North Chesterfield (United States), San Francisco (United States), Petone (New Zealand), Phaya Thai (Thailand), Portsmouth (United Kingdom), Quarry Bay (Hong Kong), Quezon City (Philippines), Rio de Janeiro (Brazil), Riyadh (Saudi Arabia), San Fernando de Henares (Spain), Segrate (Italy), Singapore (Singapore), St Leonards (Australia), Stockholm (Sweden), Taipei (Taiwan), Vienna (Austria), West bay (Qatar), Yeongdeungpo-gu (South Korea), Zurich (Switzerland)

Industries served

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Technology, Telco and Media, Transportation and Logistics

About IBM Consulting

As written by the partner in its Partner Finder record.

International Business Machines Corporation (IBM) is a multinational technology company known for its software, AI Cloud, and Services Offerings. Founded in 1911, IBM has a long history of innovation in computing. IBM is also a leader in areas such as Artificial Intelligence, Cloud Computing, and Quantum Computing. The company's services range from Consulting and Outsourcing to Software Development and Infrastructure Management. IBM operates in 170+ countries and has a diverse portfolio of products and solutions catering to various industries. IBM and ServiceNow have driven innovation and digital transformation in the IT service management and workplace services market for over a decade. To learn more, visit our alliance webpage on https://www.ibm.com/consulting/servicenow.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Certifications

How to read it. People is how many staff at IBM Consulting hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Accredited people: 246 sales, 195 presales, 863 delivery.

Where IBM Consulting operates

How to read it. Rows are grouped by the ServiceNow program in which IBM Consulting declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

Store offerings

• ERP Modernization · Hyperautomation and Low Code
• Skills Foundation · Employee Experience
• Talent Experience Platform (TXP) · Employee Experience
• Telco Service Order Management · Customer Experience

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where IBM Consulting appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.