Partner profile
IT Matters
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
IT Matters is a Premier ServiceNow partner for Consulting & Implementation, headquartered in San Pedro Garza García, Mexico and a customer satisfaction score of 4.71 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- San Pedro Garza García, Nuevo Leon, Mexico
- Legal entity
- Information Technology Matters SA de CV
- Website
- itmatters.pro
- Finder contact
- contact@itmatters.pro
- Offices
- San Pedro Garza García (Mexico)
- Industries served
- Education, Financial Services, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics
About IT Matters
As written by the partner in its Partner Finder record.
We are a company born from IT professionals with more than 15 years of experience in the industry working as both, customers and vendors of domestic and multinational companies. One of our strategic advantages is our experience as "customers". Any company is able to provide software development and implementations, but only a few are capable of giving that extra value that customers are looking for to ensure value realization in their IT investments. We firmly believe its necessary to establish the correct processes and to manage change within the organization to ensure fruitful investments. Here is where experience matters, its where IT Matters.
Product line achievements
ServiceNow lists no Product Line Achievements for IT Matters.
Certifications
How to read it. People is how many staff at IT Matters hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 3 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 1 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 1 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 1 |
| Human Resources (HR) | Suite Certification - HR Professional | 1 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 2 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 2 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 1 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 1 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 1 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 3 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 3 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 1 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
Accredited people: 9 sales, 5 presales, 17 delivery.
Where IT Matters operates
How to read it. Rows are grouped by the ServiceNow program in which IT Matters declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, Mexico, United States | San Pedro Garza García (Mexico) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where IT Matters appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 110 | 419 |
| Consulting & Implementation · country · ams / mexico | 24 | 35 |
| Consulting & Implementation · country · ams / united states | 110 | 419 |
| Consulting & Implementation · country · apj / australia | 196 | 419 |
| Consulting & Implementation · country · apj / japan | 196 | 419 |
| Consulting & Implementation · country · apj / korea | 196 | 419 |
| Consulting & Implementation · country · apj / new zealand | 196 | 419 |
| Consulting & Implementation · country · emea / austria | 214 | 420 |
| Consulting & Implementation · country · emea / belgium | 214 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 214 | 420 |
| Consulting & Implementation · country · emea / croatia | 213 | 419 |
| Consulting & Implementation · country · emea / czech republic | 214 | 420 |
| Consulting & Implementation · country · emea / denmark | 214 | 420 |
| Consulting & Implementation · country · emea / finland | 214 | 420 |
| Consulting & Implementation · country · emea / france | 213 | 419 |
| Consulting & Implementation · country · emea / germany | 214 | 420 |
| Consulting & Implementation · country · emea / greece | 214 | 420 |
| Consulting & Implementation · country · emea / hungary | 214 | 420 |
| Consulting & Implementation · country · emea / ireland | 213 | 419 |
| Consulting & Implementation · country · emea / italy | 214 | 420 |
| Consulting & Implementation · country · emea / lithuania | 213 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 214 | 420 |
| Consulting & Implementation · country · emea / netherlands | 214 | 420 |
| Consulting & Implementation · country · emea / norway | 214 | 420 |
| Consulting & Implementation · country · emea / poland | 214 | 420 |
| Consulting & Implementation · country · emea / portugal | 214 | 420 |
| Consulting & Implementation · country · emea / romania | 213 | 419 |
| Consulting & Implementation · country · emea / slovakia | 214 | 420 |
| Consulting & Implementation · country · emea / slovenia | 214 | 420 |
| Consulting & Implementation · country · emea / spain | 214 | 420 |
| Consulting & Implementation · country · emea / sweden | 213 | 419 |
| Consulting & Implementation · country · emea / switzerland | 214 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 214 | 420 |
| Consulting & Implementation · product line · app engine | 185 | 391 |
| Consulting & Implementation · product line · customer service management | 130 | 300 |
| Consulting & Implementation · product line · field service management | 48 | 222 |
| Consulting & Implementation · product line · hardware asset management | 148 | 286 |
| Consulting & Implementation · product line · human resources | 193 | 275 |
| Consulting & Implementation · product line · moveworks | 65 | 86 |
| Consulting & Implementation · product line · now assist creator | 150 | 247 |
| Consulting & Implementation · product line · now assist csm | 115 | 200 |
| Consulting & Implementation · product line · now assist hr | 140 | 184 |
| Consulting & Implementation · product line · now assist itsm | 137 | 267 |
| Consulting & Implementation · product line · public sector digital services | 72 | 109 |
| Consulting & Implementation · product line · security incident response | 143 | 218 |
| Consulting & Implementation · product line · strategic portfolio management standard | 157 | 302 |
| Consulting & Implementation · product line · vulnerability response | 151 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 93 | 145 |
| Consulting & Implementation · region · all | 176 | 1569 |
| Consulting & Implementation · region · ams | 110 | 420 |
| Consulting & Implementation · region · apj | 196 | 419 |
| Consulting & Implementation · region · emea | 214 | 420 |
Questions about IT Matters
- What is IT Matters's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: IT Matters is a Premier ServiceNow partner for Consulting & Implementation, headquartered in San Pedro Garza García, Mexico and a customer satisfaction score of 4.71 out of 5.
- What is IT Matters best at on ServiceNow?
- ServiceNow lists no product line achievements for IT Matters.
- Where does IT Matters operate?
- The Finder lists coverage in 37 countries with offices in San Pedro Garza García (Mexico).