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Partner profile

Mediro Business Service Management (PTY) LTD logo

Mediro Business Service Management (PTY) LTD

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

Mediro Business Service Management (PTY) LTD is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), headquartered in Samrand, South Africa and a customer satisfaction score of 3.50 out of 5.

Partner Score
60.7
ServiceNow's ranking value, higher is better
Customer satisfaction
3.50 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
0
0 Validated Practices
Certified people
8
across 6 product lines
Architects
0 · 0
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
259 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Premier
Reseller
Select
Service Provider
not in program
Build
not in program

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Samrand, Gauteng, South Africa
Legal entity
Mediro Business Service Management (PTY) LTD
Website
mediro-ict.co.za
Finder contact
neil.richardson@mediro-ict.co.za
Offices
Samrand (South Africa)
Industries served
Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology, Telco and Media

About Mediro Business Service Management (PTY) LTD

As written by the partner in its Partner Finder record.

Mediro ICT are a leading ServiceNow partner in South Africa, we are enthusiastic about providing value adding ServiceNow services to solve service management challenges. With countless satisfied customers, we continue to grow our market share in South Africa by successfully delivering the ServiceNow platform in its entirety and associated services. Our focus is to provide ServiceNow services in a manner, which best suit, our customer's needs, budget and level of complexity. Our high service standards and recommendations take the guesswork out of IT Service Management decisions and help clients get the most from their service management experience. With one of the most experienced team of Service Management professionals in the Southern African market today. We believe that when it comes ServiceNow implementation and support, it is critical to be able to provide customers with experienced professionals who understand the ServiceNow platform and the relevant processes.

Product line achievements

ServiceNow lists no Product Line Achievements for Mediro Business Service Management (PTY) LTD.

Certifications

How to read it. People is how many staff at Mediro Business Service Management (PTY) LTD hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)1
Legal Service DeliverySuite Certification - Legal Service Delivery1
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)1
Workflow Data FabricSuite Certification - Workflow Data Fabric1
Workplace Service DeliverySuite Certification - Workplace Service Delivery3

Accredited people: 10 sales, 7 presales, 22 delivery.

Where Mediro Business Service Management (PTY) LTD operates

How to read it. Rows are grouped by the ServiceNow program in which Mediro Business Service Management (PTY) LTD declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United States—
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, South AfricaSamrand (South Africa)
Reseller
EMEANigeria, Uganda, South AfricaSamrand (South Africa)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Mediro Business Service Management (PTY) LTD appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Consulting & Implementation · country · ams / canada231419
Consulting & Implementation · country · ams / united states231419
Consulting & Implementation · country · apj / australia206419
Consulting & Implementation · country · apj / japan206419
Consulting & Implementation · country · apj / korea206419
Consulting & Implementation · country · apj / new zealand206419
Consulting & Implementation · country · emea / austria169420
Consulting & Implementation · country · emea / belgium169420
Consulting & Implementation · country · emea / bulgaria169420
Consulting & Implementation · country · emea / croatia168419
Consulting & Implementation · country · emea / czech republic169420
Consulting & Implementation · country · emea / denmark169420
Consulting & Implementation · country · emea / finland169420
Consulting & Implementation · country · emea / france168419
Consulting & Implementation · country · emea / germany169420
Consulting & Implementation · country · emea / greece169420
Consulting & Implementation · country · emea / hungary169420
Consulting & Implementation · country · emea / ireland168419
Consulting & Implementation · country · emea / italy169420
Consulting & Implementation · country · emea / lithuania168419
Consulting & Implementation · country · emea / luxembourg169420
Consulting & Implementation · country · emea / netherlands169420
Consulting & Implementation · country · emea / norway169420
Consulting & Implementation · country · emea / poland169420
Consulting & Implementation · country · emea / portugal169420
Consulting & Implementation · country · emea / romania168419
Consulting & Implementation · country · emea / slovakia169420
Consulting & Implementation · country · emea / slovenia169420
Consulting & Implementation · country · emea / south africa1721
Consulting & Implementation · country · emea / spain169420
Consulting & Implementation · country · emea / sweden168419
Consulting & Implementation · country · emea / switzerland169420
Consulting & Implementation · country · emea / united kingdom169420
Consulting & Implementation · product line · hardware asset management158286
Consulting & Implementation · product line · legal service delivery69103
Consulting & Implementation · product line · now assist itsm189267
Consulting & Implementation · product line · risk resilience sustainability132189
Consulting & Implementation · product line · workflow data fabric104145
Consulting & Implementation · product line · workplace service delivery82120
Consulting & Implementation · region · all2591569
Consulting & Implementation · region · ams232420
Consulting & Implementation · region · apj206419
Consulting & Implementation · region · emea169420
Reseller · country · emea / south africa2231
Reseller · region · all1171198
Reseller · region · emea75200

Questions about Mediro Business Service Management (PTY) LTD

What is Mediro Business Service Management (PTY) LTD's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: Mediro Business Service Management (PTY) LTD is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), headquartered in Samrand, South Africa and a customer satisfaction score of 3.50 out of 5.
What is Mediro Business Service Management (PTY) LTD best at on ServiceNow?
ServiceNow lists no product line achievements for Mediro Business Service Management (PTY) LTD.
Where does Mediro Business Service Management (PTY) LTD operate?
The Finder lists coverage in 39 countries with offices in Samrand (South Africa).