Partner profile
Ondaro
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Ondaro is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), headquartered in San Diego, United States, with Product Line Achievements in 10 product lines (8 Validated Practices) and a customer satisfaction score of 4.75 out of 5.
Partner Score
149.8
ServiceNow's ranking value, higher is better
Customer satisfaction
4.75 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
10
8 Validated Practices
Certified people
462
across 33 product lines
Architects
3 · 14
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
18 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
not in programBuild
PremierEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- San Diego, California, United States
- Legal entity
- Ondaro LLC
- Website
- ondarowave.com/
- Finder contact
- inbound@ondarowave.com
- ServiceNow Store
- 6 offerings
- Offices
- Barueri (Brazil), San Diego (United States), Toronto (Canada)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics
About Ondaro
As written by the partner in its Partner Finder record.
Ondaro is the trusted, strategic partner for end-to-end business transformation on ServiceNow, empowering clients to leverage AI innovation and succeed with clarity, speed, and confidence. We deliver through disciplined execution, a high-performing global workforce, and an unwavering commitment to being the partner and employer of choice across the ServiceNow ecosystem.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 93 | Best for App Engine |
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.92 | 27 | Best for Customer Service Management |
| Enterprise Architecture | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 6 | Best for Enterprise Architecture |
| Hardware Asset Management (HAM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 22 | Best for Hardware Asset Management |
| Human Resources (HR) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 7 | 4.62 | 37 | Best for Human Resources |
| ITOM Visibility | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 3 | Best for ITOM Visibility |
| ITSM Pro | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 11 | Best for ITSM Pro |
| ITSM Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 8 | 4.96 | 16 | Best for ITSM Standard |
| Software Asset Management (SAM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 3.00 | 19 | Best for Software Asset Management |
| Strategic Portfolio Management Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 17 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at Ondaro hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 93 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 27 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 6 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 9 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 6 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 22 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 3 |
| Human Resources (HR) | Suite Certification - HR Professional | 37 |
| ITOM Health | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 4 |
| Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 1 | |
| ITOM Visibility | Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 3 |
| ITSM Pro | Employee Center Accreditation | 27 |
| Micro-Certification – DevOps Change Velocity | 11 | |
| Suite Certification - ITSM Professional | 11 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 33 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 16 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 15 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 11 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 17 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 22 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 1 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 12 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 11 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 19 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 19 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 1 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 1 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 2 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 2 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 9 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 4 |
Accredited people: 162 sales, 133 presales, 191 delivery.
Where Ondaro operates
How to read it. Rows are grouped by the ServiceNow program in which Ondaro declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Brazil, Canada, Mexico, United States | Barueri (Brazil), Toronto (Canada), San Diego (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | Brazil, Canada, Mexico, United States | Barueri (Brazil), Toronto (Canada), San Diego (United States) |
Store offerings
- Create + GenAI for App Engine · Hyperautomation and Low Code
- GenAI Acceleration · Hyperautomation and Low Code
- HR Essentials · Employee Experience
- Healthcare Onboarding & Unified Experience · Employee Experience
- IntraneXt · Employee Experience
- SAM Shift · Technology Excellence
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Ondaro appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 52 | 918 |
| Build · region · ams | 31 | 918 |
| Build · region · apj | 61 | 918 |
| Build · region · emea | 79 | 918 |
| Consulting & Implementation · country · ams / brazil | 3 | 34 |
| Consulting & Implementation · country · ams / canada | 6 | 419 |
| Consulting & Implementation · country · ams / mexico | 3 | 35 |
| Consulting & Implementation · country · ams / united states | 6 | 419 |
| Consulting & Implementation · country · apj / australia | 112 | 419 |
| Consulting & Implementation · country · apj / japan | 112 | 419 |
| Consulting & Implementation · country · apj / korea | 112 | 419 |
| Consulting & Implementation · country · apj / new zealand | 112 | 419 |
| Consulting & Implementation · country · emea / austria | 143 | 420 |
| Consulting & Implementation · country · emea / belgium | 143 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 143 | 420 |
| Consulting & Implementation · country · emea / croatia | 142 | 419 |
| Consulting & Implementation · country · emea / czech republic | 143 | 420 |
| Consulting & Implementation · country · emea / denmark | 143 | 420 |
| Consulting & Implementation · country · emea / finland | 143 | 420 |
| Consulting & Implementation · country · emea / france | 142 | 419 |
| Consulting & Implementation · country · emea / germany | 143 | 420 |
| Consulting & Implementation · country · emea / greece | 143 | 420 |
| Consulting & Implementation · country · emea / hungary | 143 | 420 |
| Consulting & Implementation · country · emea / ireland | 142 | 419 |
| Consulting & Implementation · country · emea / italy | 143 | 420 |
| Consulting & Implementation · country · emea / lithuania | 142 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 143 | 420 |
| Consulting & Implementation · country · emea / netherlands | 143 | 420 |
| Consulting & Implementation · country · emea / norway | 143 | 420 |
| Consulting & Implementation · country · emea / poland | 143 | 420 |
| Consulting & Implementation · country · emea / portugal | 143 | 420 |
| Consulting & Implementation · country · emea / romania | 142 | 419 |
| Consulting & Implementation · country · emea / slovakia | 143 | 420 |
| Consulting & Implementation · country · emea / slovenia | 143 | 420 |
| Consulting & Implementation · country · emea / spain | 143 | 420 |
| Consulting & Implementation · country · emea / sweden | 142 | 419 |
| Consulting & Implementation · country · emea / switzerland | 143 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 143 | 420 |
| Consulting & Implementation · product line · app engine | 42 | 391 |
| Consulting & Implementation · product line · business continuity management | 35 | 103 |
| Consulting & Implementation · product line · customer service management | 29 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 1 | 140 |
| Consulting & Implementation · product line · field service management | 96 | 222 |
| Consulting & Implementation · product line · financial services operations | 55 | 129 |
| Consulting & Implementation · product line · hardware asset management | 7 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 22 | 105 |
| Consulting & Implementation · product line · human resources | 6 | 275 |
| Consulting & Implementation · product line · it operations management health | 30 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 16 | 82 |
| Consulting & Implementation · product line · it service management pro | 38 | 118 |
| Consulting & Implementation · product line · it service management standard | 34 | 174 |
| Consulting & Implementation · product line · legal service delivery | 42 | 103 |
| Consulting & Implementation · product line · now assist creator | 38 | 247 |
| Consulting & Implementation · product line · now assist csm | 31 | 200 |
| Consulting & Implementation · product line · now assist hr | 20 | 184 |
| Consulting & Implementation · product line · now assist itsm | 60 | 267 |
| Consulting & Implementation · product line · operational technology management | 24 | 89 |
| Consulting & Implementation · product line · public sector digital services | 50 | 109 |
| Consulting & Implementation · product line · retail service management | 17 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 35 | 189 |
| Consulting & Implementation · product line · security incident response | 51 | 218 |
| Consulting & Implementation · product line · software asset management | 13 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 31 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 16 | 302 |
| Consulting & Implementation · product line · technology provider service management | 13 | 73 |
| Consulting & Implementation · product line · telecom service management | 16 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 18 | 89 |
| Consulting & Implementation · product line · third party risk management | 35 | 113 |
| Consulting & Implementation · product line · vulnerability response | 52 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 58 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 32 | 120 |
| Consulting & Implementation · region · all | 18 | 1569 |
| Consulting & Implementation · region · ams | 6 | 420 |
| Consulting & Implementation · region · apj | 112 | 419 |
| Consulting & Implementation · region · emea | 143 | 420 |
| Reseller · country · ams / brazil | 11 | 37 |
| Reseller · country · ams / canada | 23 | 105 |
| Reseller · country · ams / mexico | 6 | 35 |
| Reseller · country · ams / united states | 28 | 212 |
| Reseller · region · all | 66 | 1198 |
| Reseller · region · ams | 29 | 235 |
Questions about Ondaro
- What is Ondaro's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Ondaro is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), headquartered in San Diego, United States, with Product Line Achievements in 10 product lines (8 Validated Practices) and a customer satisfaction score of 4.75 out of 5.
- What is Ondaro best at on ServiceNow?
- ServiceNow has validated Ondaro's practice in Customer Service Management (CSM), Enterprise Architecture, Hardware Asset Management (HAM), Human Resources (HR), ITOM Visibility, ITSM Standard, Software Asset Management (SAM), Strategic Portfolio Management Standard.
- Where does Ondaro operate?
- The Finder lists coverage in 38 countries with offices in Barueri (Brazil), San Diego (United States), Toronto (Canada).