Vonage

Programs and tiers

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters

Holmdel, New Jersey, United States

Legal entity

Vonage Holdings Corp

Website

vonage.com

Finder contact

jessica.flannery@vonage.com

Industries served

Education, Financial Services, Healthcare and Life Sciences, Manufacturing, Telco and Media

About Vonage

As written by the partner in its Partner Finder record.

Vonage, part of Ericsson, is a global leader in cloud communications and a Select Build Partner for ServiceNow. Vonage Premier for ServiceNow Voice embeds enterprise-grade voice, real-time AI, and digital engagement natively into ServiceNow CSM and ITSM workspaces. Agents never leave ServiceNow. Voice controls, interaction records, case context, and AI-powered guidance all live in one place - eliminating swivel-chair inefficiency and manual data entry. Key capabilities include intelligent routing via Advanced Work Assignment, bi-directional presence sync, automatic interaction records, and real-time transcription that feeds ServiceNow Otto for instant summarization and next-best actions. Available on the ServiceNow Store, GA March 2026, supporting both CSM and ITSM. Vonage is the single partner for UCaaS, CCaaS, and CPaaS — unifying voice, digital channels, and APIs across the enterprise.

Product line achievements

ServiceNow lists no Product Line Achievements for Vonage.

Certifications

No certifications are listed.

Accredited people: 2 sales, 0 presales, 1 delivery.

Where Vonage operates

No coverage is declared.

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Vonage appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.