PartnerIndexServiceNow partner data, as published

Partner profile

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LTM

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

LTM is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Mumbai, India, with Product Line Achievements in 2 product lines and a customer satisfaction score of 4.31 out of 5.

Partner Score
195.3
ServiceNow's ranking value, higher is better
Customer satisfaction
4.31 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
2
0 Validated Practices
Certified people
1,411
across 36 product lines
Architects
4 · 15
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
91 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Elite
Service Provider
Elite
Build
Select

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

Data & Analytics Partner Award (APJ, 2026) badge
Data & Analytics Partner Award (APJ, 2026)
Transformation Partner Award (EMEA, 2026) badge
Transformation Partner Award (EMEA, 2026)

ServiceNow's Finder also records: AMS Sales Expertise, APJ Sales Expertise.

Company

Headquarters
Mumbai, Maharashtra, India
Legal entity
LTIMINDTREE LIMITED
Website
www.ltm.com/offerings/digital-core/enterprise-application-services/servicenow
Finder contact
info@ltm.com
Offices
Al Aqeeq Riyadh (Saudi Arabia), Doha (Qatar), Dubai (United Arab Emirates), Edison (United States), London (United Kingdom), Mumbai (India)
Industries served
Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Technology, Transportation and Logistics

About LTM

As written by the partner in its Partner Finder record.

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients , LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 84,000+ talented and entrepreneurial professionals across more than 30 countries, LTM a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. For more information, please visit https://www.ltm.com

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
ITOM Visibility —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 13.501 Best for ITOM Visibility
ITSM Standard PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 84.756 Best for ITSM Standard

Certifications

How to read it. People is how many staff at LTM hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)444
Business Continuity ManagementMicro-Certification - Business Continuity Management6
Cloud Cost ManagementCloud Cost Management Delivery Accreditation2
Customer Service Management (CSM)Suite Certification - CSM Professional77
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation11
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)29
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional18
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)58
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional10
Human Resources (HR)Suite Certification - HR Professional74
ITOM HealthCertified Implementation Specialist – Event Management (CIS-EM)1
Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)1
ITOM VisibilityCertified Implementation Specialist – Discovery (CIS-DISCO)1
Certified Implementation Specialist – Service Mapping (CIS-SM)1
Suite Certification - Data Foundations (CMDB and CSDM) Professional2
Suite Certification – IT Operations Management Visibility (ITOM Visibility)1
ITSM ProEmployee Center Accreditation8
Micro-Certification – DevOps Change Velocity2
Suite Certification - ITSM Professional2
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))19
Certified Implementation Specialist – IT Service Management (CIS-ITSM)6
Legal Service DeliverySuite Certification - Legal Service Delivery9
Manufacturing Commercial OperationsManufacturing Commercial Operations Delivery Accreditation7
MoveworksMoveworks Agent Studio Fundamentals Delivery Accreditation39
Moveworks Platform Implementation for Engineers Delivery Accreditation39
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation81
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite45
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus44
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite92
Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Operational Technology ManagementDelivery Accreditation - Operational Technology4
Public Sector Digital ServicesSuite Certification - Public Sector Digital Services (PSDS)6
Retail Service ManagementRetail Delivery Accreditation9
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)53
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)17
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)51
Strategic Portfolio Management ProStrategic Planning Delivery Accreditation1
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)48
Technology Provider Service Management (TPSM)Suite Certification - Technology Provider Service Management8
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management9
Telecommunications Network InventoryTelecommunication Network Inventory Delivery Accreditation16
Third-party Risk ManagementCertified Implementation Specialist – Third-party Risk Management (CIS-TPRM)7
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)21
Workflow Data FabricSuite Certification - Workflow Data Fabric19
Workplace Service DeliverySuite Certification - Workplace Service Delivery12

Accredited people: 179 sales, 162 presales, 710 delivery.

Where LTM operates

How to read it. Rows are grouped by the ServiceNow program in which LTM declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United StatesEdison (United States)
Asia Pacific & JapanAustralia, India, Japan, South Korea, New Zealand, SingaporeMumbai (India)
EMEAUnited Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Sweden, Slovenia, SlovakiaDubai (United Arab Emirates), London (United Kingdom), Doha (Qatar), Al Aqeeq Riyadh (Saudi Arabia)
Reseller
AmericasCanada, United StatesEdison (United States)
Asia Pacific & JapanIndia, Japan, SingaporeMumbai (India)
EMEAUnited Arab Emirates, Switzerland, Cyprus, Germany, Denmark, France, United Kingdom, Italy, Norway, Poland, Qatar, Saudi Arabia, Sweden, South AfricaDubai (United Arab Emirates), London (United Kingdom), Doha (Qatar), Al Aqeeq Riyadh (Saudi Arabia)
Service Provider
AmericasCanada, United StatesEdison (United States)
Asia Pacific & JapanAustralia, India, SingaporeMumbai (India)
EMEAUnited Arab Emirates, Switzerland, Cyprus, Germany, Denmark, France, United Kingdom, Italy, Norway, Qatar, Saudi Arabia, Sweden, South AfricaDubai (United Arab Emirates), London (United Kingdom), Doha (Qatar), Al Aqeeq Riyadh (Saudi Arabia)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where LTM appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all103918
Build · region · ams100918
Build · region · apj89918
Build · region · emea65918
Consulting & Implementation · country · ams / canada59419
Consulting & Implementation · country · ams / united states59419
Consulting & Implementation · country · apj / australia56419
Consulting & Implementation · country · apj / india2669
Consulting & Implementation · country · apj / japan56419
Consulting & Implementation · country · apj / korea56419
Consulting & Implementation · country · apj / new zealand56419
Consulting & Implementation · country · apj / singapore2642
Consulting & Implementation · country · emea / austria51420
Consulting & Implementation · country · emea / belgium51420
Consulting & Implementation · country · emea / bulgaria51420
Consulting & Implementation · country · emea / croatia50419
Consulting & Implementation · country · emea / czech republic51420
Consulting & Implementation · country · emea / denmark51420
Consulting & Implementation · country · emea / finland51420
Consulting & Implementation · country · emea / france50419
Consulting & Implementation · country · emea / germany51420
Consulting & Implementation · country · emea / greece51420
Consulting & Implementation · country · emea / hungary51420
Consulting & Implementation · country · emea / ireland50419
Consulting & Implementation · country · emea / italy51420
Consulting & Implementation · country · emea / lithuania50419
Consulting & Implementation · country · emea / luxembourg51420
Consulting & Implementation · country · emea / netherlands51420
Consulting & Implementation · country · emea / norway51420
Consulting & Implementation · country · emea / poland51420
Consulting & Implementation · country · emea / portugal51420
Consulting & Implementation · country · emea / qatar67
Consulting & Implementation · country · emea / romania50419
Consulting & Implementation · country · emea / saudi arabia1731
Consulting & Implementation · country · emea / slovakia51420
Consulting & Implementation · country · emea / slovenia51420
Consulting & Implementation · country · emea / spain51420
Consulting & Implementation · country · emea / sweden50419
Consulting & Implementation · country · emea / switzerland51420
Consulting & Implementation · country · emea / united arab emirates1830
Consulting & Implementation · country · emea / united kingdom51420
Consulting & Implementation · product line · app engine106391
Consulting & Implementation · product line · business continuity management46103
Consulting & Implementation · product line · cloud cost management2147
Consulting & Implementation · product line · customer service management93300
Consulting & Implementation · product line · enterprise architecture47140
Consulting & Implementation · product line · field service management93222
Consulting & Implementation · product line · financial services operations52129
Consulting & Implementation · product line · hardware asset management80286
Consulting & Implementation · product line · healthcare and life sciences52105
Consulting & Implementation · product line · human resources55275
Consulting & Implementation · product line · it operations management health3351
Consulting & Implementation · product line · it operations management visibility3682
Consulting & Implementation · product line · it service management pro62118
Consulting & Implementation · product line · it service management standard74174
Consulting & Implementation · product line · legal service delivery39103
Consulting & Implementation · product line · manufacturing commercial operations2650
Consulting & Implementation · product line · moveworks4586
Consulting & Implementation · product line · now assist creator94247
Consulting & Implementation · product line · now assist csm89200
Consulting & Implementation · product line · now assist hr39184
Consulting & Implementation · product line · now assist itsm57267
Consulting & Implementation · product line · operational technology management2989
Consulting & Implementation · product line · public sector digital services45109
Consulting & Implementation · product line · retail service management4582
Consulting & Implementation · product line · risk resilience sustainability47189
Consulting & Implementation · product line · security incident response111218
Consulting & Implementation · product line · software asset management80275
Consulting & Implementation · product line · strategic portfolio management pro2753
Consulting & Implementation · product line · strategic portfolio management standard85302
Consulting & Implementation · product line · technology provider service management3773
Consulting & Implementation · product line · telecom service management4078
Consulting & Implementation · product line · telecommunications network inventory4289
Consulting & Implementation · product line · third party risk management47113
Consulting & Implementation · product line · vulnerability response113215
Consulting & Implementation · product line · workflow data fabric57145
Consulting & Implementation · product line · workplace service delivery29120
Consulting & Implementation · region · all911569
Consulting & Implementation · region · ams59420
Consulting & Implementation · region · apj56419
Consulting & Implementation · region · emea51420
Reseller · country · ams / canada25105
Reseller · country · ams / united states30212
Reseller · country · apj / india1959
Reseller · country · apj / japan2145
Reseller · country · apj / singapore1739
Reseller · country · emea / denmark654
Reseller · country · emea / france548
Reseller · country · emea / germany794
Reseller · country · emea / italy537
Reseller · country · emea / norway537
Reseller · country · emea / poland633
Reseller · country · emea / qatar516
Reseller · country · emea / saudi arabia635
Reseller · country · emea / south africa531
Reseller · country · emea / sweden649
Reseller · country · emea / switzerland676
Reseller · country · emea / united arab emirates633
Reseller · country · emea / united kingdom6109
Reseller · region · all151198
Reseller · region · ams31235
Reseller · region · apj33126
Reseller · region · emea7200
Service Provider · country · ams / canada1455
Service Provider · country · ams / united states15128
Service Provider · country · apj / australia1829
Service Provider · country · apj / india1744
Service Provider · country · apj / singapore1729
Service Provider · country · emea / denmark2228
Service Provider · country · emea / france2433
Service Provider · country · emea / germany3148
Service Provider · country · emea / italy2432
Service Provider · country · emea / norway2025
Service Provider · country · emea / qatar79
Service Provider · country · emea / saudi arabia2026
Service Provider · country · emea / south africa1015
Service Provider · country · emea / sweden2631
Service Provider · country · emea / switzerland2738
Service Provider · country · emea / united arab emirates1625
Service Provider · country · emea / united kingdom3559
Service Provider · region · all28614
Service Provider · region · ams15139
Service Provider · region · apj2278
Service Provider · region · emea51103

Questions about LTM

What is LTM's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: LTM is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Mumbai, India, with Product Line Achievements in 2 product lines and a customer satisfaction score of 4.31 out of 5.
What is LTM best at on ServiceNow?
LTM holds Product Line Achievements in ITOM Visibility, ITSM Standard.
Where does LTM operate?
The Finder lists coverage in 42 countries with offices in Al Aqeeq Riyadh (Saudi Arabia), Doha (Qatar), Dubai (United Arab Emirates), Edison (United States), London (United Kingdom), Mumbai (India).