Partner profile

Nomura Research Institute, Ltd.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Nomura Research Institute, Ltd. is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Registered), Service Provider (Registered), headquartered in Chiyoda-Ku, Japan, with Product Line Achievements in 1 product line (1 Validated Practice) and a customer satisfaction score of 4.29 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Chiyoda-Ku, Tokyo, Japan
- Legal entity
- Nomura Research Institute, Ltd.
- Finder contact
- mix_solution_inquiry@nri.co.jp
- Offices
- Chiyoda-Ku (Japan)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics
About Nomura Research Institute, Ltd.
As written by the partner in its Partner Finder record.
野村総合研究所(NRI)は、1965年に日本初の民間シンクタンクとして誕生して以来、長年にわたり、企業戦略の提案や政策提言、システム開発・運用を行ってきました。 新しい社会のパラダイムを洞察し、その実現を担う「未来社会創発企業」を理念に掲げ、「コンサルティング」「金融ITソリューション」「産業ITソリューション」「IT基盤サービス」の4事業を通じて、国内外の企業・行政の活動や、社会・暮らしを支えています。 グループ従業員数は13,000人を超え、世界に約70拠点を配してグローバルに事業を展開しています。 関連ソリューション: デジタル業務改革 https://www.nri.com/jp/service/solution/mcs/theme_digital_business
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 3 | 5.00 | 22 | Best for App Engine |
Certifications
How to read it. People is how many staff at Nomura Research Institute, Ltd. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 22 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 2 |
| Enterprise Architecture | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 3 |
| Enterprise Architecture Implementation Delivery Accreditation | 1 | |
| Human Resources (HR) | Suite Certification - HR Professional | 4 |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 2 |
| Employee Center Accreditation | 2 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 1 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 3 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 3 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 1 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 8 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 1 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 38 sales, 21 presales, 42 delivery.
Where Nomura Research Institute, Ltd. operates
How to read it. Rows are grouped by the ServiceNow program in which Nomura Research Institute, Ltd. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | Chiyoda-Ku (Japan) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Asia Pacific & Japan | Japan | Chiyoda-Ku (Japan) |
| Service Provider | ||
| Asia Pacific & Japan | Japan | Chiyoda-Ku (Japan) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Nomura Research Institute, Ltd. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 239 | 918 |
| Build · region · ams | 539 | 918 |
| Build · region · apj | 240 | 918 |
| Build · region · emea | 539 | 918 |
| Consulting & Implementation · country · ams / canada | 245 | 419 |
| Consulting & Implementation · country · ams / united states | 245 | 419 |
| Consulting & Implementation · country · apj / australia | 34 | 419 |
| Consulting & Implementation · country · apj / japan | 34 | 419 |
| Consulting & Implementation · country · apj / korea | 34 | 419 |
| Consulting & Implementation · country · apj / new zealand | 34 | 419 |
| Consulting & Implementation · country · emea / austria | 230 | 420 |
| Consulting & Implementation · country · emea / belgium | 230 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 230 | 420 |
| Consulting & Implementation · country · emea / croatia | 229 | 419 |
| Consulting & Implementation · country · emea / czech republic | 230 | 420 |
| Consulting & Implementation · country · emea / denmark | 230 | 420 |
| Consulting & Implementation · country · emea / finland | 230 | 420 |
| Consulting & Implementation · country · emea / france | 229 | 419 |
| Consulting & Implementation · country · emea / germany | 230 | 420 |
| Consulting & Implementation · country · emea / greece | 230 | 420 |
| Consulting & Implementation · country · emea / hungary | 230 | 420 |
| Consulting & Implementation · country · emea / ireland | 229 | 419 |
| Consulting & Implementation · country · emea / italy | 230 | 420 |
| Consulting & Implementation · country · emea / lithuania | 229 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 230 | 420 |
| Consulting & Implementation · country · emea / netherlands | 230 | 420 |
| Consulting & Implementation · country · emea / norway | 230 | 420 |
| Consulting & Implementation · country · emea / poland | 230 | 420 |
| Consulting & Implementation · country · emea / portugal | 230 | 420 |
| Consulting & Implementation · country · emea / romania | 229 | 419 |
| Consulting & Implementation · country · emea / slovakia | 230 | 420 |
| Consulting & Implementation · country · emea / slovenia | 230 | 420 |
| Consulting & Implementation · country · emea / spain | 230 | 420 |
| Consulting & Implementation · country · emea / sweden | 229 | 419 |
| Consulting & Implementation · country · emea / switzerland | 230 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 230 | 420 |
| Consulting & Implementation · product line · app engine | 24 | 391 |
| Consulting & Implementation · product line · customer service management | 151 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 98 | 140 |
| Consulting & Implementation · product line · human resources | 210 | 275 |
| Consulting & Implementation · product line · it service management standard | 130 | 174 |
| Consulting & Implementation · product line · legal service delivery | 73 | 103 |
| Consulting & Implementation · product line · now assist csm | 126 | 200 |
| Consulting & Implementation · product line · now assist hr | 152 | 184 |
| Consulting & Implementation · product line · now assist itsm | 145 | 267 |
| Consulting & Implementation · product line · operational technology management | 48 | 89 |
| Consulting & Implementation · product line · retail service management | 52 | 82 |
| Consulting & Implementation · product line · software asset management | 171 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 183 | 302 |
| Consulting & Implementation · product line · vulnerability response | 63 | 215 |
| Consulting & Implementation · product line · workplace service delivery | 86 | 120 |
| Consulting & Implementation · region · all | 142 | 1569 |
| Consulting & Implementation · region · ams | 246 | 420 |
| Consulting & Implementation · region · apj | 34 | 419 |
| Consulting & Implementation · region · emea | 230 | 420 |
| Reseller · country · apj / japan | 42 | 45 |
| Reseller · region · all | 345 | 1198 |
| Reseller · region · apj | 109 | 126 |
| Service Provider · country · apj / japan | 25 | 36 |
| Service Provider · region · all | 144 | 614 |
| Service Provider · region · apj | 46 | 78 |
Questions about Nomura Research Institute, Ltd.
- What is Nomura Research Institute, Ltd.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Nomura Research Institute, Ltd. is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Registered), Service Provider (Registered), headquartered in Chiyoda-Ku, Japan, with Product Line Achievements in 1 product line (1 Validated Practice) and a customer satisfaction score of 4.29 out of 5.
- What is Nomura Research Institute, Ltd. best at on ServiceNow?
- ServiceNow has validated Nomura Research Institute, Ltd.'s practice in App Engine.
- Where does Nomura Research Institute, Ltd. operate?
- The Finder lists coverage in 36 countries with offices in Chiyoda-Ku (Japan).