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Partner profile

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Nomura Research Institute, Ltd.

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

Nomura Research Institute, Ltd. is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Registered), Service Provider (Registered), headquartered in Chiyoda-Ku, Japan, with Product Line Achievements in 1 product line (1 Validated Practice) and a customer satisfaction score of 4.29 out of 5.

Partner Score
89.0
ServiceNow's ranking value, higher is better
Customer satisfaction
4.29 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
1
1 Validated Practices
Certified people
57
across 15 product lines
Architects
0 · 1
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
142 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Premier
Reseller
Registered
Service Provider
Registered
Build
not in program

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Chiyoda-Ku, Tokyo, Japan
Legal entity
Nomura Research Institute, Ltd.
Website
www.nri.com/jp/service/solution/mcs/theme_digital_business
Finder contact
mix_solution_inquiry@nri.co.jp
Offices
Chiyoda-Ku (Japan)
Industries served
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics

About Nomura Research Institute, Ltd.

As written by the partner in its Partner Finder record.

野村総合研究所(NRI)は、1965年に日本初の民間シンクタンクとして誕生して以来、長年にわたり、企業戦略の提案や政策提言、システム開発・運用を行ってきました。 新しい社会のパラダイムを洞察し、その実現を担う「未来社会創発企業」を理念に掲げ、「コンサルティング」「金融ITソリューション」「産業ITソリューション」「IT基盤サービス」の4事業を通じて、国内外の企業・行政の活動や、社会・暮らしを支えています。 グループ従業員数は13,000人を超え、世界に約70拠点を配してグローバルに事業を展開しています。 関連ソリューション: デジタル業務改革 https://www.nri.com/jp/service/solution/mcs/theme_digital_business

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the Americas—No achievement in EMEAVP Validated Practice in APJ—No achievement in Global 35.0022 Best for App Engine

Certifications

How to read it. People is how many staff at Nomura Research Institute, Ltd. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)22
Customer Service Management (CSM)Suite Certification - CSM Professional2
Enterprise ArchitectureCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))3
Enterprise Architecture Implementation Delivery Accreditation1
Human Resources (HR)Suite Certification - HR Professional4
ITSM StandardCertified Implementation Specialist – IT Service Management (CIS-ITSM)2
Employee Center Accreditation2
Legal Service DeliverySuite Certification - Legal Service Delivery1
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite1
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus3
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite3
Operational Technology ManagementDelivery Accreditation - Operational Technology1
Retail Service ManagementRetail Delivery Accreditation1
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)1
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)8
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)1
Workplace Service DeliverySuite Certification - Workplace Service Delivery1

Accredited people: 38 sales, 21 presales, 42 delivery.

Where Nomura Research Institute, Ltd. operates

How to read it. Rows are grouped by the ServiceNow program in which Nomura Research Institute, Ltd. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United States—
Asia Pacific & JapanAustralia, Japan, South Korea, New ZealandChiyoda-Ku (Japan)
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia—
Reseller
Asia Pacific & JapanJapanChiyoda-Ku (Japan)
Service Provider
Asia Pacific & JapanJapanChiyoda-Ku (Japan)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Nomura Research Institute, Ltd. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all239918
Build · region · ams539918
Build · region · apj240918
Build · region · emea539918
Consulting & Implementation · country · ams / canada245419
Consulting & Implementation · country · ams / united states245419
Consulting & Implementation · country · apj / australia34419
Consulting & Implementation · country · apj / japan34419
Consulting & Implementation · country · apj / korea34419
Consulting & Implementation · country · apj / new zealand34419
Consulting & Implementation · country · emea / austria230420
Consulting & Implementation · country · emea / belgium230420
Consulting & Implementation · country · emea / bulgaria230420
Consulting & Implementation · country · emea / croatia229419
Consulting & Implementation · country · emea / czech republic230420
Consulting & Implementation · country · emea / denmark230420
Consulting & Implementation · country · emea / finland230420
Consulting & Implementation · country · emea / france229419
Consulting & Implementation · country · emea / germany230420
Consulting & Implementation · country · emea / greece230420
Consulting & Implementation · country · emea / hungary230420
Consulting & Implementation · country · emea / ireland229419
Consulting & Implementation · country · emea / italy230420
Consulting & Implementation · country · emea / lithuania229419
Consulting & Implementation · country · emea / luxembourg230420
Consulting & Implementation · country · emea / netherlands230420
Consulting & Implementation · country · emea / norway230420
Consulting & Implementation · country · emea / poland230420
Consulting & Implementation · country · emea / portugal230420
Consulting & Implementation · country · emea / romania229419
Consulting & Implementation · country · emea / slovakia230420
Consulting & Implementation · country · emea / slovenia230420
Consulting & Implementation · country · emea / spain230420
Consulting & Implementation · country · emea / sweden229419
Consulting & Implementation · country · emea / switzerland230420
Consulting & Implementation · country · emea / united kingdom230420
Consulting & Implementation · product line · app engine24391
Consulting & Implementation · product line · customer service management151300
Consulting & Implementation · product line · enterprise architecture98140
Consulting & Implementation · product line · human resources210275
Consulting & Implementation · product line · it service management standard130174
Consulting & Implementation · product line · legal service delivery73103
Consulting & Implementation · product line · now assist csm126200
Consulting & Implementation · product line · now assist hr152184
Consulting & Implementation · product line · now assist itsm145267
Consulting & Implementation · product line · operational technology management4889
Consulting & Implementation · product line · retail service management5282
Consulting & Implementation · product line · software asset management171275
Consulting & Implementation · product line · strategic portfolio management standard183302
Consulting & Implementation · product line · vulnerability response63215
Consulting & Implementation · product line · workplace service delivery86120
Consulting & Implementation · region · all1421569
Consulting & Implementation · region · ams246420
Consulting & Implementation · region · apj34419
Consulting & Implementation · region · emea230420
Reseller · country · apj / japan4245
Reseller · region · all3451198
Reseller · region · apj109126
Service Provider · country · apj / japan2536
Service Provider · region · all144614
Service Provider · region · apj4678

Questions about Nomura Research Institute, Ltd.

What is Nomura Research Institute, Ltd.'s ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: Nomura Research Institute, Ltd. is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Registered), Service Provider (Registered), headquartered in Chiyoda-Ku, Japan, with Product Line Achievements in 1 product line (1 Validated Practice) and a customer satisfaction score of 4.29 out of 5.
What is Nomura Research Institute, Ltd. best at on ServiceNow?
ServiceNow has validated Nomura Research Institute, Ltd.'s practice in App Engine.
Where does Nomura Research Institute, Ltd. operate?
The Finder lists coverage in 36 countries with offices in Chiyoda-Ku (Japan).