Partner profile
Pathways Consulting Group
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Pathways Consulting Group is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Premier), Reseller (Premier), Service Provider (Registered), headquartered in Iselin, United States, with Product Line Achievements in 4 product lines (2 Validated Practices) and a customer satisfaction score of 4.66 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Iselin, New Jersey, United States
- Legal entity
- Pathways Consulting Group
- Website
- www.pathwayscg.com
- Finder contact
- info@pathwayscg.com
- Offices
- Iselin (United States)
- Industries served
- Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology
About Pathways Consulting Group
As written by the partner in its Partner Finder record.
Pathways Consulting Group is a Woman-Owned ServiceNow Elite Partner and is 100% dedicated to delivering unparalleled ServiceNow expertise to help companies transform their business and drive value with ServiceNow. Helping clients unlock productivity, fuel efficiency and accelerate the path to digital transformation for over a decade, they are recognized by ServiceNow for their outstanding customer satisfaction rating and have earned a reputation for strategic and technical excellence as well as a flexible, collaborative approach and proven outcomes.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 7 | 4.71 | 7 | Best for Customer Service Management |
| Human Resources (HR) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.75 | 8 | Best for Human Resources |
| ITSM Standard | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 9 | 4.50 | 7 | Best for ITSM Standard |
| Strategic Portfolio Management Standard | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 4.75 | 6 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at Pathways Consulting Group hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 16 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 7 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 3 |
| Human Resources (HR) | Suite Certification - HR Professional | 8 |
| ITSM Pro | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 16 |
| Employee Center Accreditation | 14 | |
| Micro-Certification – DevOps Change Velocity | 7 | |
| Suite Certification - ITSM Professional | 7 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 7 |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 2 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 8 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 4 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 7 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 10 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 4 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 1 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 6 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 1 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 2 |
Accredited people: 25 sales, 36 presales, 32 delivery.
Where Pathways Consulting Group operates
How to read it. Rows are grouped by the ServiceNow program in which Pathways Consulting Group declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Iselin (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | United States | Iselin (United States) |
| Service Provider | ||
| Americas | United States | Iselin (United States) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Pathways Consulting Group appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 53 | 918 |
| Build · region · ams | 49 | 918 |
| Build · region · apj | 63 | 918 |
| Build · region · emea | 39 | 918 |
| Consulting & Implementation · country · ams / canada | 43 | 419 |
| Consulting & Implementation · country · ams / united states | 43 | 419 |
| Consulting & Implementation · country · apj / australia | 214 | 419 |
| Consulting & Implementation · country · apj / japan | 214 | 419 |
| Consulting & Implementation · country · apj / korea | 214 | 419 |
| Consulting & Implementation · country · apj / new zealand | 214 | 419 |
| Consulting & Implementation · country · emea / austria | 233 | 420 |
| Consulting & Implementation · country · emea / belgium | 233 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 233 | 420 |
| Consulting & Implementation · country · emea / croatia | 232 | 419 |
| Consulting & Implementation · country · emea / czech republic | 233 | 420 |
| Consulting & Implementation · country · emea / denmark | 233 | 420 |
| Consulting & Implementation · country · emea / finland | 233 | 420 |
| Consulting & Implementation · country · emea / france | 232 | 419 |
| Consulting & Implementation · country · emea / germany | 233 | 420 |
| Consulting & Implementation · country · emea / greece | 233 | 420 |
| Consulting & Implementation · country · emea / hungary | 233 | 420 |
| Consulting & Implementation · country · emea / ireland | 232 | 419 |
| Consulting & Implementation · country · emea / italy | 233 | 420 |
| Consulting & Implementation · country · emea / lithuania | 232 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 233 | 420 |
| Consulting & Implementation · country · emea / netherlands | 233 | 420 |
| Consulting & Implementation · country · emea / norway | 233 | 420 |
| Consulting & Implementation · country · emea / poland | 233 | 420 |
| Consulting & Implementation · country · emea / portugal | 233 | 420 |
| Consulting & Implementation · country · emea / romania | 232 | 419 |
| Consulting & Implementation · country · emea / slovakia | 233 | 420 |
| Consulting & Implementation · country · emea / slovenia | 233 | 420 |
| Consulting & Implementation · country · emea / spain | 233 | 420 |
| Consulting & Implementation · country · emea / sweden | 232 | 419 |
| Consulting & Implementation · country · emea / switzerland | 233 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 233 | 420 |
| Consulting & Implementation · product line · app engine | 218 | 391 |
| Consulting & Implementation · product line · business continuity management | 40 | 103 |
| Consulting & Implementation · product line · customer service management | 39 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 100 | 140 |
| Consulting & Implementation · product line · hardware asset management | 175 | 286 |
| Consulting & Implementation · product line · human resources | 13 | 275 |
| Consulting & Implementation · product line · it service management pro | 82 | 118 |
| Consulting & Implementation · product line · it service management standard | 82 | 174 |
| Consulting & Implementation · product line · legal service delivery | 74 | 103 |
| Consulting & Implementation · product line · now assist creator | 169 | 247 |
| Consulting & Implementation · product line · now assist csm | 39 | 200 |
| Consulting & Implementation · product line · now assist hr | 40 | 184 |
| Consulting & Implementation · product line · now assist itsm | 111 | 267 |
| Consulting & Implementation · product line · public sector digital services | 79 | 109 |
| Consulting & Implementation · product line · risk resilience sustainability | 40 | 189 |
| Consulting & Implementation · product line · security incident response | 52 | 218 |
| Consulting & Implementation · product line · software asset management | 174 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 34 | 302 |
| Consulting & Implementation · product line · vulnerability response | 53 | 215 |
| Consulting & Implementation · product line · workplace service delivery | 87 | 120 |
| Consulting & Implementation · region · all | 79 | 1569 |
| Consulting & Implementation · region · ams | 43 | 420 |
| Consulting & Implementation · region · apj | 214 | 419 |
| Consulting & Implementation · region · emea | 233 | 420 |
| Reseller · country · ams / united states | 56 | 212 |
| Reseller · region · all | 107 | 1198 |
| Reseller · region · ams | 59 | 235 |
| Service Provider · country · ams / united states | 75 | 128 |
| Service Provider · region · all | 199 | 614 |
| Service Provider · region · ams | 82 | 139 |
Questions about Pathways Consulting Group
- What is Pathways Consulting Group's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Pathways Consulting Group is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Premier), Reseller (Premier), Service Provider (Registered), headquartered in Iselin, United States, with Product Line Achievements in 4 product lines (2 Validated Practices) and a customer satisfaction score of 4.66 out of 5.
- What is Pathways Consulting Group best at on ServiceNow?
- ServiceNow has validated Pathways Consulting Group's practice in Customer Service Management (CSM), Human Resources (HR).
- Where does Pathways Consulting Group operate?
- The Finder lists coverage in 36 countries with offices in Iselin (United States).