How many ServiceNow partners have a Validated Practice in Customer Service Management?

52 partners, out of 89 with a Product Line Achievement.

League table · Consulting & Implementation

Best ServiceNow partners for Customer Service Management (CSM)

Data as of 2026-10-20 · 89 partners hold a Product Line Achievement in Customer Service Management

By ServiceNow's published figures, compiled by Partner Index, Swisscom (Schweiz) AG ranks first for Customer Service Management with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Computacenter and iTech AG. 52 of the 89 partners have had their Customer Service Management practice validated by ServiceNow.

Customer Service Management league table: 89 partners

How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Customer Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Customer Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Customer Service Management, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.

#	Partner	Status	Regions	Line CSAT	Deployments	Skilled people	Tier	Partner Score	ServiceNow Finder rank
Validated Practice · 52 partners
1	Swisscom (Schweiz) AG	Validated Practice	EMEA	5.00	11	5	Elite	184.4	19 of 300
2	Computacenter	Validated Practice	EMEA	5.00	6	31	Elite	194.1	22 of 300
3	iTech AG	Validated Practice	AMS	5.00	6	16	Elite	146.4	13 of 300
4	Servistio GmbH	Validated Practice	EMEA	5.00	6	10	Premier	64.1	48 of 300
5	Optimum Healthcare IT, LLC	Validated Practice	AMS	5.00	4	22	Elite	175.1	15 of 300
6	ICF	Validated Practice	AMS	5.00	4	6	Elite	118.4	24 of 300
7	IntegrityPro Consulting, LLC	Validated Practice	AMS	5.00	3	13	Elite	125.7	37 of 300
8	Semaphore Partners LLC	Validated Practice	AMS	5.00	3	6	Select	100.2	55 of 300
9	Cloudzest Technologies Pvt Ltd	Validated Practice	APJ	5.00	3	5	Elite	87.9	28 of 300
10	T-Systems International GmbH	Validated Practice	EMEA	5.00	2	24	Elite	157.7	32 of 300
11	CDW Logistics, Inc.	Validated Practice	AMS	5.00	2	22	Elite	230.9	11 of 300
12	INRY	Validated Practice	AMS	5.00	2	10	Elite	147.5	42 of 300
13	Nexon	Validated Practice	APJ	5.00	2	10	Premier	81.1	43 of 300
14	Evora IT Solutions	Validated Practice	AMS	5.00	2	7	Premier	77.9	51 of 300
15	Slalom Consulting, LLC	Validated Practice	AMS	5.00	2	6	Elite	76.4	31 of 300
16	TTEC Digital, LLC	Validated Practice	AMS	5.00	2	6	Elite	80.9	49 of 300
17	FlyForm Ltd	Validated Practice	EMEA	5.00	2	5	Elite	89.2	36 of 300
18	LMTEQ LLP	Validated Practice	APJ	5.00	2	4	Elite	69.8	14 of 300
19	Kinetic IT	Validated Practice	APJ	5.00	1	5	Elite	149.1	47 of 300
20	Ondaro	Validated Practice	AMS	4.92	4	27	Elite	149.8	29 of 300
21	Konversational	Validated Practice	AMS · EMEA	4.91	29	43	Elite	174.8	5 of 300
22	Temus	Validated Practice	APJ	4.88	4	7	Premier	76.9	52 of 300
23	Kaptius	Validated Practice	EMEA	4.83	6	18	Premier	117.5	38 of 300
24	Epicon IT Solutions Pty Ltd	Validated Practice	APJ	4.83	6	10	Premier	111.7	50 of 300
25	Quintica Group FZ LLC	Validated Practice	EMEA	4.83	3	18	Elite	127.4	30 of 300
26	Ignyte Group INC	Validated Practice	AMS	4.81	8	49	Elite	124.7	12 of 300
27	iTSM Group	Validated Practice	EMEA	4.80	5	20	Elite	161.8	25 of 300
28	Fujitsu	Validated Practice	APJ · EMEA	4.79	7	144	Elite	276.1	8 of 300
29	Servos LLC	Validated Practice	AMS	4.78	20	14	Elite	86.0	17 of 300
30	DT Advisory	Validated Practice	EMEA	4.75	12	9	Premier	104.3	35 of 300
31	Sofigate Oy	Validated Practice	EMEA	4.75	4	27	Elite	236.5	18 of 300
32	zeb	Validated Practice	AMS	4.75	4	11	Premier	98.3	44 of 300
33	EDX - Extreme Digital Experience	Validated Practice	AMS	4.75	4	8	Elite	131.9	23 of 300
34	Cognizant Technology Solutions U.S. Corporation	Validated Practice	AMS · EMEA	4.73	5	277	Global Elite	348.2	1 of 300
35	Pathways Consulting Group	Validated Practice	AMS	4.71	7	7	Premier	126.3	39 of 300
36	agineo GmbH	Validated Practice	EMEA	4.67	6	42	Elite	206.7	21 of 300
37	xAmplify Services Pty Ltd	Validated Practice	APJ	4.67	3	8	Elite	85.3	33 of 300
38	BitHawk AG	Validated Practice	EMEA	4.64	7	8	Elite	91.5	10 of 300
39	Crossfuze, LLC	Validated Practice	AMS · EMEA	4.50	6	31	Elite	150.6	2 of 300
40	Ahead LLC	Validated Practice	AMS	4.50	3	26	Elite	197.9	27 of 300
41	Accion Labs US, Inc.	Validated Practice	APJ	4.50	3	4	Elite	99.0	26 of 300
42	SOLVVision AG	Validated Practice	EMEA	4.50	2	10	Elite	142.7	41 of 300
43	UP3 Services Limited	Validated Practice	EMEA	4.45	10	16	Premier	129.4	40 of 300
44	DEVOTEAM	Validated Practice	EMEA	4.38	4	57	Elite	209.2	34 of 300
45	CoreX	Validated Practice	AMS · EMEA	4.33	6	19	Elite	147.0	6 of 300
46	System Support Inc.	Validated Practice	APJ	4.29	7	21	Elite	129.1	20 of 300
47	KeenStack, Inc	Validated Practice	AMS	4.25	2	12	Premier	137.8	53 of 300
48	Everforth GlideFast	Validated Practice	AMS · EMEA	4.14	7	74	Elite	175.9	4 of 300
49	Plat4mation	Validated Practice	EMEA	4.00	1	60	Elite	292.8	16 of 300
50	Advania AB	Validated Practice	EMEA	3.75	2	8	Elite	152.8	45 of 300
51	Hitachi Solutions, Ltd.	Validated Practice	APJ	n/p	0	17	Elite	140.0	46 of 300
52	Bridgeview Partners, LLC	Validated Practice	AMS	n/p	0	5	Select	41.0	54 of 300
Product Line Achievement only · 37 partners
53	Wipro Limited	PLA	AMS · EMEA	5.00	5	55	Elite	244.7	7 of 300
54	Deloitte Consulting LLP	PLA	EMEA	5.00	4	187	Global Elite	292.2	56 of 300
55	Hexaware Technologies Inc	PLA	AMS	5.00	3	8	Elite	182.1	68 of 300
56	Artycs	PLA	AMS	5.00	3	7	Premier	71.6	71 of 300
57	ECS	PLA	AMS	5.00	3	7	Elite	114.5	75 of 300
58	The Process Play	PLA	AMS	5.00	3	7	Premier	56.1	73 of 300
59	Workpact, Co.	PLA	AMS	5.00	3	7	Premier	61.8	78 of 300
60	Devhd Germany GmbH	PLA	EMEA	5.00	3	6	Premier	108.2	80 of 300
61	Sigital LLC	PLA	AMS	5.00	3	5	Premier	120.4	81 of 300
62	Capgemini America, Inc.	PLA	EMEA	5.00	2	129	Elite	205.0	63 of 300
63	Genpact	PLA	AMS	5.00	2	42	Elite	238.3	65 of 300
64	ＳＣＳＫ株式会社	PLA	APJ	5.00	2	16	Premier	98.8	124 of 300
65	Sysintegra Pty Ltd	PLA	APJ	5.00	2	11	Premier	111.9	82 of 300
66	Beyond20	PLA	AMS	5.00	2	7	Elite	98.9	72 of 300
67	Insight Enterprises	PLA	AMS	5.00	1	45	Elite	184.0	95 of 300
68	Booz Allen Hamilton Inc.	PLA	AMS	5.00	1	9	Premier	80.5	67 of 300
69	Alcor Solutions Inc.	PLA	AMS	5.00	1	8	Elite	143.6	84 of 300
70	SOFTACT Solutions, LLC.	PLA	AMS	5.00	1	8	Elite	101.0	66 of 300
71	DGS S.p.A	PLA	EMEA	4.94	8	11	Elite	129.3	62 of 300
72	The Whole Group Inc	PLA	AMS · EMEA	4.92	6	10	Elite	67.7	69 of 300
73	Star Seven Six	PLA	AMS	4.83	4	5	Registered	80.6	83 of 300
74	SOPRA STERIA GROUP	PLA	EMEA	4.83	3	48	Elite	184.7	64 of 300
75	NTT DATA Corporation	PLA	AMS · APJ · EMEA · GLOBAL	4.79	14	114	Elite	257.2	3 of 300
76	FROX AG	PLA	EMEA	4.78	6	7	Premier	137.3	77 of 300
77	Accelare, Inc.	PLA	AMS	4.75	4	5	Premier	62.0	74 of 300
78	AJUVO, LLC d/b/a AJUVO	PLA	AMS	4.75	2	4	Premier	54.8	76 of 300
79	Virtusa	PLA	EMEA	4.67	3	21	Premier	117.7	70 of 300
80	Netgain AB	PLA	EMEA	4.67	3	8	Premier	97.2	79 of 300
81	Ateko	PLA	AMS	4.64	7	25	Elite	158.1	59 of 300
82	Australian Centre for Advanced Computing & Communications	PLA	APJ	4.63	4	13	Elite	113.9	58 of 300
83	KPMG, LLP	PLA	EMEA	4.50	5	58	Global Elite	306.4	57 of 300
84	TEKsystems Global Services, LLC	PLA	AMS	4.50	2	11	Elite	99.2	85 of 300
85	CGI Group Inc.	PLA	EMEA	4.50	1	9	Elite	135.7	86 of 300
86	inMorphis Consulting Inc.	PLA	AMS	4.00	3	12	Elite	131.5	60 of 300
87	HCL Technologies Ltd.	PLA	AMS	3.75	2	65	Elite	187.9	87 of 300
88	NewRocket LLC	PLA	EMEA	3.36	7	40	Elite	171.1	61 of 300
89	Accenture	PLA	AMS · EMEA	n/p	13	260	Global Elite	344.0	9 of 300

How positions are decided

Partner Index ranks ServiceNow Consulting & Implementation partners for Customer Service Management on ServiceNow's own published figures only, with no score of its own and no paid placement:

Only Consulting & Implementation partners with a Product Line Achievement in Customer Service Management, in any region, are listed.
Partners with a Validated Practice rank above partners with a Product Line Achievement only.
Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.

Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.

Questions

Which ServiceNow partner is best for Customer Service Management?: By ServiceNow's published figures, compiled by Partner Index, Swisscom (Schweiz) AG ranks first for Customer Service Management as of 2026-10-20.
How many ServiceNow partners have a Validated Practice in Customer Service Management?: 52 partners, out of 89 with a Product Line Achievement.
What is the difference between a Product Line Achievement and a Validated Practice?: A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.