Partner profile
The Process Play
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
The Process Play is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Registered), headquartered in London, United Kingdom, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.63 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- London, United Kingdom
- Legal entity
- The Process Play Ltd
- Website
- theprocessplay.com
- Finder contact
- raj@theprocessplay.com
- ServiceNow Store
- 1 offering
- Offices
- London (United Kingdom)
- Industries served
- Government, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics
About The Process Play
As written by the partner in its Partner Finder record.
The Process Play is a specialist ServiceNow partner, focusing on high-impact, consulting-first implementations. We help global organisations unlock value from niche ServiceNow capabilities such as Source-to-Pay (S2P), Sales and Order Management (SOM), Legal Service Delivery (LSD), Workspace Service Delivery (WSD), Customer Service Management (CSM) and Third Party Risk Management (TPRM). With a people-first culture, a growing portfolio of IP, and operations across the UK, Europe, and the US, we're trusted by clients such as Booking.com to deliver measurable outcomes.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 7 | Best for Customer Service Management |
Certifications
How to read it. People is how many staff at The Process Play hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 10 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 7 |
| Enterprise Architecture | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 1 |
| Enterprise Architecture Implementation Delivery Accreditation | 1 | |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 2 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 2 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 1 |
| Human Resources (HR) | Suite Certification - HR Professional | 7 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 2 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 6 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 1 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 5 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 3 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 3 |
| Third-party Risk Management | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 4 |
| Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 2 | |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 2 |
Accredited people: 7 sales, 11 presales, 21 delivery.
Where The Process Play operates
How to read it. Rows are grouped by the ServiceNow program in which The Process Play declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | London (United Kingdom) |
| Reseller | ||
| Americas | United States | — |
| EMEA | United Arab Emirates, United Kingdom, Kenya, The Netherlands | London (United Kingdom) |
Store offerings
- The Process Play - Complete Legal Transformation · Employee Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where The Process Play appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 738 | 918 |
| Build · region · ams | 738 | 918 |
| Build · region · apj | 737 | 918 |
| Build · region · emea | 737 | 918 |
| Consulting & Implementation · country · ams / canada | 128 | 419 |
| Consulting & Implementation · country · ams / united states | 128 | 419 |
| Consulting & Implementation · country · apj / australia | 235 | 419 |
| Consulting & Implementation · country · apj / japan | 235 | 419 |
| Consulting & Implementation · country · apj / korea | 235 | 419 |
| Consulting & Implementation · country · apj / new zealand | 235 | 419 |
| Consulting & Implementation · country · emea / austria | 82 | 420 |
| Consulting & Implementation · country · emea / belgium | 82 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 82 | 420 |
| Consulting & Implementation · country · emea / croatia | 81 | 419 |
| Consulting & Implementation · country · emea / czech republic | 82 | 420 |
| Consulting & Implementation · country · emea / denmark | 82 | 420 |
| Consulting & Implementation · country · emea / finland | 82 | 420 |
| Consulting & Implementation · country · emea / france | 81 | 419 |
| Consulting & Implementation · country · emea / germany | 82 | 420 |
| Consulting & Implementation · country · emea / greece | 82 | 420 |
| Consulting & Implementation · country · emea / hungary | 82 | 420 |
| Consulting & Implementation · country · emea / ireland | 81 | 419 |
| Consulting & Implementation · country · emea / italy | 82 | 420 |
| Consulting & Implementation · country · emea / lithuania | 81 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 82 | 420 |
| Consulting & Implementation · country · emea / netherlands | 82 | 420 |
| Consulting & Implementation · country · emea / norway | 82 | 420 |
| Consulting & Implementation · country · emea / poland | 82 | 420 |
| Consulting & Implementation · country · emea / portugal | 82 | 420 |
| Consulting & Implementation · country · emea / romania | 81 | 419 |
| Consulting & Implementation · country · emea / slovakia | 82 | 420 |
| Consulting & Implementation · country · emea / slovenia | 82 | 420 |
| Consulting & Implementation · country · emea / spain | 82 | 420 |
| Consulting & Implementation · country · emea / sweden | 81 | 419 |
| Consulting & Implementation · country · emea / switzerland | 82 | 420 |
| Consulting & Implementation · country · emea / united arab emirates | 21 | 30 |
| Consulting & Implementation · country · emea / united kingdom | 82 | 420 |
| Consulting & Implementation · product line · app engine | 245 | 391 |
| Consulting & Implementation · product line · customer service management | 73 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 111 | 140 |
| Consulting & Implementation · product line · field service management | 125 | 222 |
| Consulting & Implementation · product line · financial services operations | 103 | 129 |
| Consulting & Implementation · product line · hardware asset management | 196 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 43 | 105 |
| Consulting & Implementation · product line · human resources | 98 | 275 |
| Consulting & Implementation · product line · now assist creator | 186 | 247 |
| Consulting & Implementation · product line · now assist csm | 73 | 200 |
| Consulting & Implementation · product line · now assist hr | 85 | 184 |
| Consulting & Implementation · product line · now assist itsm | 147 | 267 |
| Consulting & Implementation · product line · public sector digital services | 88 | 109 |
| Consulting & Implementation · product line · security incident response | 170 | 218 |
| Consulting & Implementation · product line · software asset management | 194 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 206 | 302 |
| Consulting & Implementation · product line · third party risk management | 100 | 113 |
| Consulting & Implementation · product line · vulnerability response | 176 | 215 |
| Consulting & Implementation · region · all | 153 | 1569 |
| Consulting & Implementation · region · ams | 128 | 420 |
| Consulting & Implementation · region · apj | 235 | 419 |
| Consulting & Implementation · region · emea | 82 | 420 |
| Reseller · country · ams / united states | 172 | 212 |
| Reseller · country · emea / kenya | 8 | 8 |
| Reseller · country · emea / netherlands | 54 | 58 |
| Reseller · country · emea / united arab emirates | 31 | 33 |
| Reseller · country · emea / united kingdom | 91 | 109 |
| Reseller · region · all | 321 | 1198 |
| Reseller · region · ams | 193 | 235 |
| Reseller · region · emea | 162 | 200 |
Questions about The Process Play
- What is The Process Play's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: The Process Play is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Registered), headquartered in London, United Kingdom, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.63 out of 5.
- What is The Process Play best at on ServiceNow?
- The Process Play holds Product Line Achievements in Customer Service Management (CSM).
- Where does The Process Play operate?
- The Finder lists coverage in 38 countries with offices in London (United Kingdom).