PartnerIndexServiceNow partner data, as published

Partner profile

The Whole Group Inc logo

The Whole Group Inc

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

The Whole Group Inc is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Select), headquartered in Charlotte, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.93 out of 5.

Partner Score
67.7
ServiceNow's ranking value, higher is better
Customer satisfaction
4.93 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
1
0 Validated Practices
Certified people
63
across 17 product lines
Architects
1 · 2
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
154 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Select
Service Provider
not in program
Build
Registered

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Charlotte, North Carolina, United States
Legal entity
The Whole Group
Website
www.thewholegroup.com/
Finder contact
etsgo@thewholegroup.com
Offices
Charlotte (United States), London (United Kingdom)
Industries served
Financial Services, Government, Manufacturing, Retail and Hospitality, TMT, Technology, Telco and Media

About The Whole Group Inc

As written by the partner in its Partner Finder record.

Your CRM is costing you Revenue & Profit. Siloed. Expensive. Inflexible. The Whole Group is your path to AI-powered business transformation. We help global enterprises reimagine growth, revenue, and service by deploying agentic workflows that deliver outcomes in weeks, not years. Our focus goes beyond automation; we design frameworks and solutions that anticipate, optimise, and scale operations across the customer, revenue, and finance lifecycle. With AI as the driver and ServiceNow as a key platform, we enable enterprises to unlock new business models and stay ahead of change. We provide AI frameworks, workflows, and consulting services to rapidly deploy agentic CRM, Lead-to-Cash, and Business Services. Our proven approach doesn't just automate, it anticipates, optimizes, and scales operations.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
Customer Service Management (CSM) PLA Product Line Achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 64.9210 Best for Customer Service Management

Certifications

How to read it. People is how many staff at The Whole Group Inc hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)21
Business Continuity ManagementMicro-Certification - Business Continuity Management1
Customer Service Management (CSM)Suite Certification - CSM Professional10
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)2
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional1
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)3
Human Resources (HR)Suite Certification - HR Professional2
Legal Service DeliverySuite Certification - Legal Service Delivery1
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation2
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite6
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite4
Public Sector Digital ServicesSuite Certification - Public Sector Digital Services (PSDS)1
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)3
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)3
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)1
Third-party Risk ManagementCertified Implementation Specialist – Third-party Risk Management (CIS-TPRM)1

Accredited people: 18 sales, 20 presales, 48 delivery.

Where The Whole Group Inc operates

How to read it. Rows are grouped by the ServiceNow program in which The Whole Group Inc declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United StatesCharlotte (United States)
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaLondon (United Kingdom)
Reseller
AmericasCanada, United StatesCharlotte (United States)
EMEAGermany, United Kingdom, IrelandLondon (United Kingdom)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where The Whole Group Inc appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all452918
Build · region · ams449918
Build · region · apj450918
Build · region · emea449918
Consulting & Implementation · country · ams / canada94419
Consulting & Implementation · country · ams / united states94419
Consulting & Implementation · country · apj / australia236419
Consulting & Implementation · country · apj / japan236419
Consulting & Implementation · country · apj / korea236419
Consulting & Implementation · country · apj / new zealand236419
Consulting & Implementation · country · emea / austria106420
Consulting & Implementation · country · emea / belgium106420
Consulting & Implementation · country · emea / bulgaria106420
Consulting & Implementation · country · emea / croatia105419
Consulting & Implementation · country · emea / czech republic106420
Consulting & Implementation · country · emea / denmark106420
Consulting & Implementation · country · emea / finland106420
Consulting & Implementation · country · emea / france105419
Consulting & Implementation · country · emea / germany106420
Consulting & Implementation · country · emea / greece106420
Consulting & Implementation · country · emea / hungary106420
Consulting & Implementation · country · emea / ireland105419
Consulting & Implementation · country · emea / italy106420
Consulting & Implementation · country · emea / lithuania105419
Consulting & Implementation · country · emea / luxembourg106420
Consulting & Implementation · country · emea / netherlands106420
Consulting & Implementation · country · emea / norway106420
Consulting & Implementation · country · emea / poland106420
Consulting & Implementation · country · emea / portugal106420
Consulting & Implementation · country · emea / romania105419
Consulting & Implementation · country · emea / slovakia106420
Consulting & Implementation · country · emea / slovenia106420
Consulting & Implementation · country · emea / spain106420
Consulting & Implementation · country · emea / sweden105419
Consulting & Implementation · country · emea / switzerland106420
Consulting & Implementation · country · emea / united kingdom106420
Consulting & Implementation · product line · app engine246391
Consulting & Implementation · product line · business continuity management95103
Consulting & Implementation · product line · customer service management69300
Consulting & Implementation · product line · field service management175222
Consulting & Implementation · product line · financial services operations104129
Consulting & Implementation · product line · hardware asset management197286
Consulting & Implementation · product line · human resources163275
Consulting & Implementation · product line · legal service delivery82103
Consulting & Implementation · product line · now assist creator187247
Consulting & Implementation · product line · now assist csm69200
Consulting & Implementation · product line · now assist hr126184
Consulting & Implementation · product line · now assist itsm220267
Consulting & Implementation · product line · public sector digital services89109
Consulting & Implementation · product line · risk resilience sustainability150189
Consulting & Implementation · product line · software asset management195275
Consulting & Implementation · product line · strategic portfolio management standard207302
Consulting & Implementation · product line · third party risk management101113
Consulting & Implementation · region · all1541569
Consulting & Implementation · region · ams94420
Consulting & Implementation · region · apj236419
Consulting & Implementation · region · emea106420
Reseller · country · ams / canada75105
Reseller · country · ams / united states116212
Reseller · country · emea / germany6494
Reseller · country · emea / ireland4560
Reseller · country · emea / united kingdom73109
Reseller · region · all2071198
Reseller · region · ams129235
Reseller · region · emea121200

Questions about The Whole Group Inc

What is The Whole Group Inc's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: The Whole Group Inc is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Select), headquartered in Charlotte, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.93 out of 5.
What is The Whole Group Inc best at on ServiceNow?
The Whole Group Inc holds Product Line Achievements in Customer Service Management (CSM).
Where does The Whole Group Inc operate?
The Finder lists coverage in 36 countries with offices in Charlotte (United States), London (United Kingdom).