Partner profile

The Whole Group Inc
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
The Whole Group Inc is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Select), headquartered in Charlotte, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.93 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Charlotte, North Carolina, United States
- Legal entity
- The Whole Group
- Website
- www.thewholegroup.com/
- Finder contact
- etsgo@thewholegroup.com
- Offices
- Charlotte (United States), London (United Kingdom)
- Industries served
- Financial Services, Government, Manufacturing, Retail and Hospitality, TMT, Technology, Telco and Media
About The Whole Group Inc
As written by the partner in its Partner Finder record.
Your CRM is costing you Revenue & Profit. Siloed. Expensive. Inflexible. The Whole Group is your path to AI-powered business transformation. We help global enterprises reimagine growth, revenue, and service by deploying agentic workflows that deliver outcomes in weeks, not years. Our focus goes beyond automation; we design frameworks and solutions that anticipate, optimise, and scale operations across the customer, revenue, and finance lifecycle. With AI as the driver and ServiceNow as a key platform, we enable enterprises to unlock new business models and stay ahead of change. We provide AI frameworks, workflows, and consulting services to rapidly deploy agentic CRM, Lead-to-Cash, and Business Services. Our proven approach doesn't just automate, it anticipates, optimizes, and scales operations.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 4.92 | 10 | Best for Customer Service Management |
Certifications
How to read it. People is how many staff at The Whole Group Inc hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 21 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 10 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 2 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 1 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 3 |
| Human Resources (HR) | Suite Certification - HR Professional | 2 |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 2 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 6 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 1 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 4 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 3 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 3 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 1 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 |
Accredited people: 18 sales, 20 presales, 48 delivery.
Where The Whole Group Inc operates
How to read it. Rows are grouped by the ServiceNow program in which The Whole Group Inc declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Charlotte (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | London (United Kingdom) |
| Reseller | ||
| Americas | Canada, United States | Charlotte (United States) |
| EMEA | Germany, United Kingdom, Ireland | London (United Kingdom) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where The Whole Group Inc appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 452 | 918 |
| Build · region · ams | 449 | 918 |
| Build · region · apj | 450 | 918 |
| Build · region · emea | 449 | 918 |
| Consulting & Implementation · country · ams / canada | 94 | 419 |
| Consulting & Implementation · country · ams / united states | 94 | 419 |
| Consulting & Implementation · country · apj / australia | 236 | 419 |
| Consulting & Implementation · country · apj / japan | 236 | 419 |
| Consulting & Implementation · country · apj / korea | 236 | 419 |
| Consulting & Implementation · country · apj / new zealand | 236 | 419 |
| Consulting & Implementation · country · emea / austria | 106 | 420 |
| Consulting & Implementation · country · emea / belgium | 106 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 106 | 420 |
| Consulting & Implementation · country · emea / croatia | 105 | 419 |
| Consulting & Implementation · country · emea / czech republic | 106 | 420 |
| Consulting & Implementation · country · emea / denmark | 106 | 420 |
| Consulting & Implementation · country · emea / finland | 106 | 420 |
| Consulting & Implementation · country · emea / france | 105 | 419 |
| Consulting & Implementation · country · emea / germany | 106 | 420 |
| Consulting & Implementation · country · emea / greece | 106 | 420 |
| Consulting & Implementation · country · emea / hungary | 106 | 420 |
| Consulting & Implementation · country · emea / ireland | 105 | 419 |
| Consulting & Implementation · country · emea / italy | 106 | 420 |
| Consulting & Implementation · country · emea / lithuania | 105 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 106 | 420 |
| Consulting & Implementation · country · emea / netherlands | 106 | 420 |
| Consulting & Implementation · country · emea / norway | 106 | 420 |
| Consulting & Implementation · country · emea / poland | 106 | 420 |
| Consulting & Implementation · country · emea / portugal | 106 | 420 |
| Consulting & Implementation · country · emea / romania | 105 | 419 |
| Consulting & Implementation · country · emea / slovakia | 106 | 420 |
| Consulting & Implementation · country · emea / slovenia | 106 | 420 |
| Consulting & Implementation · country · emea / spain | 106 | 420 |
| Consulting & Implementation · country · emea / sweden | 105 | 419 |
| Consulting & Implementation · country · emea / switzerland | 106 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 106 | 420 |
| Consulting & Implementation · product line · app engine | 246 | 391 |
| Consulting & Implementation · product line · business continuity management | 95 | 103 |
| Consulting & Implementation · product line · customer service management | 69 | 300 |
| Consulting & Implementation · product line · field service management | 175 | 222 |
| Consulting & Implementation · product line · financial services operations | 104 | 129 |
| Consulting & Implementation · product line · hardware asset management | 197 | 286 |
| Consulting & Implementation · product line · human resources | 163 | 275 |
| Consulting & Implementation · product line · legal service delivery | 82 | 103 |
| Consulting & Implementation · product line · now assist creator | 187 | 247 |
| Consulting & Implementation · product line · now assist csm | 69 | 200 |
| Consulting & Implementation · product line · now assist hr | 126 | 184 |
| Consulting & Implementation · product line · now assist itsm | 220 | 267 |
| Consulting & Implementation · product line · public sector digital services | 89 | 109 |
| Consulting & Implementation · product line · risk resilience sustainability | 150 | 189 |
| Consulting & Implementation · product line · software asset management | 195 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 207 | 302 |
| Consulting & Implementation · product line · third party risk management | 101 | 113 |
| Consulting & Implementation · region · all | 154 | 1569 |
| Consulting & Implementation · region · ams | 94 | 420 |
| Consulting & Implementation · region · apj | 236 | 419 |
| Consulting & Implementation · region · emea | 106 | 420 |
| Reseller · country · ams / canada | 75 | 105 |
| Reseller · country · ams / united states | 116 | 212 |
| Reseller · country · emea / germany | 64 | 94 |
| Reseller · country · emea / ireland | 45 | 60 |
| Reseller · country · emea / united kingdom | 73 | 109 |
| Reseller · region · all | 207 | 1198 |
| Reseller · region · ams | 129 | 235 |
| Reseller · region · emea | 121 | 200 |
Questions about The Whole Group Inc
- What is The Whole Group Inc's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: The Whole Group Inc is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Select), headquartered in Charlotte, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 4.93 out of 5.
- What is The Whole Group Inc best at on ServiceNow?
- The Whole Group Inc holds Product Line Achievements in Customer Service Management (CSM).
- Where does The Whole Group Inc operate?
- The Finder lists coverage in 36 countries with offices in Charlotte (United States), London (United Kingdom).