Partner profile
Workpact, Co.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Workpact, Co. is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Registered), headquartered in Ann Arbor, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 5.00 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Ann Arbor, Michigan, United States
- Legal entity
- Workpact Co
- Website
- www.workpact.com
- Finder contact
- newpact@workpact.com
- Offices
- Ann Arbor (United States)
- Industries served
- Education, Financial Services, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, TMT, Technology
About Workpact, Co.
As written by the partner in its Partner Finder record.
Workpact is a ServiceNow-focused consultancy company built for long-term customer success. Founded by industry veterans, we deliver enterprise outcomes at the scale you need through white-glove service, deep domain expertise, and outcome-based pricing. Every engagement is a promise; our PACT is mutual success. Our leading expertise in lead to cash, customer and field service, security prevention and response, risk and compliance, along with years of experience in core ServiceNow applications delivers outcomes across industries like finance, manufacturing, technology, healthcare, higher education, professional and technical services. We offer prescriptive and bespoke implementations, strategic road mapping, and MOMENTUM managed services to ensure consistent, high-quality results.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 7 | Best for Customer Service Management |
Certifications
How to read it. People is how many staff at Workpact, Co. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 11 |
| Business Continuity Management | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 3 |
| Micro-Certification - Business Continuity Management | 1 | |
| Cloud Cost Management | Cloud Cost Management Delivery Accreditation | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 7 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 1 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 4 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 3 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 2 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 1 |
| Human Resources (HR) | Suite Certification - HR Professional | 2 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 1 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 1 | |
| ITSM Pro | Employee Center Accreditation | 11 |
| Micro-Certification – DevOps Change Velocity | 5 | |
| Suite Certification - ITSM Professional | 5 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 12 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 6 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 3 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 6 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 2 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 6 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 1 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 5 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 4 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 1 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 1 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 1 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 5 |
Accredited people: 13 sales, 16 presales, 18 delivery.
Where Workpact, Co. operates
How to read it. Rows are grouped by the ServiceNow program in which Workpact, Co. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Ann Arbor (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | United States | Ann Arbor (United States) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Workpact, Co. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 849 | 918 |
| Build · region · ams | 849 | 918 |
| Build · region · apj | 848 | 918 |
| Build · region · emea | 848 | 918 |
| Consulting & Implementation · country · ams / canada | 95 | 419 |
| Consulting & Implementation · country · ams / united states | 95 | 419 |
| Consulting & Implementation · country · apj / australia | 243 | 419 |
| Consulting & Implementation · country · apj / japan | 243 | 419 |
| Consulting & Implementation · country · apj / korea | 243 | 419 |
| Consulting & Implementation · country · apj / new zealand | 243 | 419 |
| Consulting & Implementation · country · emea / austria | 258 | 420 |
| Consulting & Implementation · country · emea / belgium | 258 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 258 | 420 |
| Consulting & Implementation · country · emea / croatia | 257 | 419 |
| Consulting & Implementation · country · emea / czech republic | 258 | 420 |
| Consulting & Implementation · country · emea / denmark | 258 | 420 |
| Consulting & Implementation · country · emea / finland | 258 | 420 |
| Consulting & Implementation · country · emea / france | 257 | 419 |
| Consulting & Implementation · country · emea / germany | 258 | 420 |
| Consulting & Implementation · country · emea / greece | 258 | 420 |
| Consulting & Implementation · country · emea / hungary | 258 | 420 |
| Consulting & Implementation · country · emea / ireland | 257 | 419 |
| Consulting & Implementation · country · emea / italy | 258 | 420 |
| Consulting & Implementation · country · emea / lithuania | 257 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 258 | 420 |
| Consulting & Implementation · country · emea / netherlands | 258 | 420 |
| Consulting & Implementation · country · emea / norway | 258 | 420 |
| Consulting & Implementation · country · emea / poland | 258 | 420 |
| Consulting & Implementation · country · emea / portugal | 258 | 420 |
| Consulting & Implementation · country · emea / romania | 257 | 419 |
| Consulting & Implementation · country · emea / slovakia | 258 | 420 |
| Consulting & Implementation · country · emea / slovenia | 258 | 420 |
| Consulting & Implementation · country · emea / spain | 258 | 420 |
| Consulting & Implementation · country · emea / sweden | 257 | 419 |
| Consulting & Implementation · country · emea / switzerland | 258 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 258 | 420 |
| Consulting & Implementation · product line · app engine | 254 | 391 |
| Consulting & Implementation · product line · business continuity management | 58 | 103 |
| Consulting & Implementation · product line · cloud cost management | 30 | 47 |
| Consulting & Implementation · product line · customer service management | 78 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 114 | 140 |
| Consulting & Implementation · product line · field service management | 50 | 222 |
| Consulting & Implementation · product line · financial services operations | 109 | 129 |
| Consulting & Implementation · product line · hardware asset management | 205 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 45 | 105 |
| Consulting & Implementation · product line · human resources | 223 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 67 | 82 |
| Consulting & Implementation · product line · it service management pro | 101 | 118 |
| Consulting & Implementation · product line · it service management standard | 135 | 174 |
| Consulting & Implementation · product line · now assist creator | 193 | 247 |
| Consulting & Implementation · product line · now assist csm | 76 | 200 |
| Consulting & Implementation · product line · now assist hr | 162 | 184 |
| Consulting & Implementation · product line · now assist itsm | 161 | 267 |
| Consulting & Implementation · product line · operational technology management | 56 | 89 |
| Consulting & Implementation · product line · retail service management | 38 | 82 |
| Consulting & Implementation · product line · security incident response | 173 | 218 |
| Consulting & Implementation · product line · software asset management | 202 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 214 | 302 |
| Consulting & Implementation · product line · technology provider service management | 30 | 73 |
| Consulting & Implementation · product line · telecom service management | 33 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 34 | 89 |
| Consulting & Implementation · product line · third party risk management | 57 | 113 |
| Consulting & Implementation · product line · vulnerability response | 179 | 215 |
| Consulting & Implementation · region · all | 155 | 1569 |
| Consulting & Implementation · region · ams | 95 | 420 |
| Consulting & Implementation · region · apj | 243 | 419 |
| Consulting & Implementation · region · emea | 258 | 420 |
| Reseller · country · ams / united states | 115 | 212 |
| Reseller · region · all | 205 | 1198 |
| Reseller · region · ams | 127 | 235 |
Questions about Workpact, Co.
- What is Workpact, Co.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Workpact, Co. is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Premier), Reseller (Registered), headquartered in Ann Arbor, United States, with Product Line Achievements in 1 product line and a customer satisfaction score of 5.00 out of 5.
- What is Workpact, Co. best at on ServiceNow?
- Workpact, Co. holds Product Line Achievements in Customer Service Management (CSM).
- Where does Workpact, Co. operate?
- The Finder lists coverage in 36 countries with offices in Ann Arbor (United States).