Partner profile
DEVOTEAM
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
DEVOTEAM is an Elite ServiceNow partner for Consulting & Implementation and Reseller and Service Provider, headquartered in Levallois-Perret, France, with Product Line Achievements in 11 product lines (2 Validated Practices) and a customer satisfaction score of 4.57 out of 5.
Partner Score
209.2
ServiceNow's ranking value, higher is better
Customer satisfaction
4.57 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
11
2 Validated Practices
Certified people
1,121
across 34 product lines
Architects
2 · 26
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
21 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
EliteBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: EMEA Specialization, EMEA Sales Expertise, EMEA Product Expertise.
Company
- Headquarters
- Levallois-Perret, Hauts-de-Seine, France
- Legal entity
- Devoteam SA
- Website
- www.devoteam.com
- Finder contact
- maria.abreu@devoteam.com
- ServiceNow Store
- 3 offerings
- Offices
- Amsterdam (The Netherlands), Bilbao (Spain), Madrid (Spain), Copenhagen (Denmark), Hvidovre (Denmark), Dubai (United Arab Emirates), Goeteborg (Sweden), Levallois-Perret (France), Tassin la Demi Lune (France), London (United Kingdom), Machelen (Belgium), Milan (Italy), Oslo (Norway), Prague 1 (Czech Republic), Riyadh (Saudi Arabia), Weiterstadt (Germany), Windhof (Luxembourg)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology, Telco and Media
About DEVOTEAM
As written by the partner in its Partner Finder record.
With over 10,000 tech-native employees across EMEA, Devoteam has guided companies through a sustainable digital transformation for over 25 years. Devoteam has leveraged the Now Platform since 2009 to help customers to deliver digital workflows that transform operational productivity, elevate employee experience, and reimagine customer engagement. Our team of 800+ tech experts and 200+ advisory consultants brings a holistic transformational approach across the full ServiceNow platform. Devoteam has been a ServiceNow Elite Partner since 2019, and was recognised as the 2024 EMEA Elite Partner of the Year.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Business Continuity Management | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 8 | Best for Business Continuity Management |
| Customer Service Management (CSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.38 | 57 | Best for Customer Service Management |
| Human Resources (HR) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 49 | Best for Human Resources |
| ITOM Visibility | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.20 | 5 | Best for ITOM Visibility |
| ITSM Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 13 | 4.62 | 10 | Best for ITSM Standard |
| Risk, Resilience, Sustainability | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 0 | n/p | 45 | Best for Risk, Resilience, Sustainability |
| Security Incident Response | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 33 | Best for Security Incident Response |
| Software Asset Management (SAM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 4.50 | 31 | Best for Software Asset Management |
| Strategic Portfolio Management Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.50 | 79 | Best for Strategic Portfolio Management Standard |
| Vulnerability Response | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.75 | 42 | Best for Vulnerability Response |
| Workplace Service Delivery | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 6 | Best for Workplace Service Delivery |
Certifications
How to read it. People is how many staff at DEVOTEAM hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 312 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 8 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 57 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 7 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 73 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 7 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 48 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 4 |
| Human Resources (HR) | Suite Certification - HR Professional | 49 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 5 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 5 | |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 4 |
| Suite Certification - ITSM Professional | 5 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 21 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 11 | |
| Employee Center Accreditation | 14 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 4 |
| Manufacturing Commercial Operations | Manufacturing Commercial Operations Delivery Accreditation | 1 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 6 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 6 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 45 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 24 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 20 |
| Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon | 1 | |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 70 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 10 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 2 |
| Retail Service Management | Retail Delivery Accreditation | 6 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 68 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 33 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 31 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 81 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 2 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 2 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 6 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 15 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 42 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 8 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 6 |
Accredited people: 166 sales, 152 presales, 662 delivery.
Where DEVOTEAM operates
How to read it. Rows are grouped by the ServiceNow program in which DEVOTEAM declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greenland, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovenia, Slovakia | Dubai (United Arab Emirates), Machelen (Belgium), Prague 1 (Czech Republic), Weiterstadt (Germany), Copenhagen (Denmark), Hvidovre (Denmark), Bilbao (Spain), Madrid (Spain), Levallois-Perret (France), Tassin la Demi Lune (France), London (United Kingdom), Milan (Italy), Windhof (Luxembourg), Amsterdam (The Netherlands), Oslo (Norway), Riyadh (Saudi Arabia), Goeteborg (Sweden) |
| Reseller | ||
| EMEA | United Arab Emirates, Austria, Belgium, Bahrain, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, United Kingdom, Greenland, Greece, Croatia, Hungary, Ireland, Italy, Kuwait, Lithuania, Luxembourg, Latvia, Morocco, The Netherlands, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Sweden, Slovenia, Slovakia | Dubai (United Arab Emirates), Machelen (Belgium), Prague 1 (Czech Republic), Weiterstadt (Germany), Copenhagen (Denmark), Hvidovre (Denmark), Bilbao (Spain), Madrid (Spain), Levallois-Perret (France), Tassin la Demi Lune (France), London (United Kingdom), Milan (Italy), Windhof (Luxembourg), Amsterdam (The Netherlands), Oslo (Norway), Riyadh (Saudi Arabia), Goeteborg (Sweden) |
| Service Provider | ||
| EMEA | United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, United Kingdom, Croatia, Hungary, Ireland, Italy, Norway, Poland, Saudi Arabia, Sweden, Slovenia, Slovakia | Dubai (United Arab Emirates), Machelen (Belgium), Prague 1 (Czech Republic), Weiterstadt (Germany), Copenhagen (Denmark), Hvidovre (Denmark), Bilbao (Spain), Madrid (Spain), Levallois-Perret (France), Tassin la Demi Lune (France), London (United Kingdom), Milan (Italy), Oslo (Norway), Riyadh (Saudi Arabia), Goeteborg (Sweden) |
Store offerings
- HRSD QuickStaHRt Audit · Employee Experience
- QuickStaHRt · Employee Experience
- WSD quickstart · Employee Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where DEVOTEAM appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 143 | 419 |
| Consulting & Implementation · country · ams / united states | 143 | 419 |
| Consulting & Implementation · country · apj / australia | 84 | 419 |
| Consulting & Implementation · country · apj / japan | 84 | 419 |
| Consulting & Implementation · country · apj / korea | 84 | 419 |
| Consulting & Implementation · country · apj / new zealand | 84 | 419 |
| Consulting & Implementation · country · emea / austria | 6 | 420 |
| Consulting & Implementation · country · emea / belgium | 6 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 6 | 420 |
| Consulting & Implementation · country · emea / croatia | 6 | 419 |
| Consulting & Implementation · country · emea / czech republic | 6 | 420 |
| Consulting & Implementation · country · emea / denmark | 6 | 420 |
| Consulting & Implementation · country · emea / finland | 6 | 420 |
| Consulting & Implementation · country · emea / france | 6 | 419 |
| Consulting & Implementation · country · emea / germany | 6 | 420 |
| Consulting & Implementation · country · emea / greece | 6 | 420 |
| Consulting & Implementation · country · emea / hungary | 6 | 420 |
| Consulting & Implementation · country · emea / ireland | 6 | 419 |
| Consulting & Implementation · country · emea / italy | 6 | 420 |
| Consulting & Implementation · country · emea / lithuania | 6 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 6 | 420 |
| Consulting & Implementation · country · emea / netherlands | 6 | 420 |
| Consulting & Implementation · country · emea / norway | 6 | 420 |
| Consulting & Implementation · country · emea / poland | 6 | 420 |
| Consulting & Implementation · country · emea / portugal | 6 | 420 |
| Consulting & Implementation · country · emea / romania | 6 | 419 |
| Consulting & Implementation · country · emea / saudi arabia | 4 | 31 |
| Consulting & Implementation · country · emea / slovakia | 6 | 420 |
| Consulting & Implementation · country · emea / slovenia | 6 | 420 |
| Consulting & Implementation · country · emea / spain | 6 | 420 |
| Consulting & Implementation · country · emea / sweden | 6 | 419 |
| Consulting & Implementation · country · emea / switzerland | 6 | 420 |
| Consulting & Implementation · country · emea / united arab emirates | 4 | 30 |
| Consulting & Implementation · country · emea / united kingdom | 6 | 420 |
| Consulting & Implementation · product line · app engine | 89 | 391 |
| Consulting & Implementation · product line · business continuity management | 16 | 103 |
| Consulting & Implementation · product line · customer service management | 34 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 27 | 140 |
| Consulting & Implementation · product line · field service management | 35 | 222 |
| Consulting & Implementation · product line · financial services operations | 31 | 129 |
| Consulting & Implementation · product line · hardware asset management | 60 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 25 | 105 |
| Consulting & Implementation · product line · human resources | 10 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 34 | 82 |
| Consulting & Implementation · product line · it service management pro | 53 | 118 |
| Consulting & Implementation · product line · it service management standard | 70 | 174 |
| Consulting & Implementation · product line · legal service delivery | 22 | 103 |
| Consulting & Implementation · product line · manufacturing commercial operations | 15 | 50 |
| Consulting & Implementation · product line · moveworks | 42 | 86 |
| Consulting & Implementation · product line · now assist creator | 78 | 247 |
| Consulting & Implementation · product line · now assist csm | 36 | 200 |
| Consulting & Implementation · product line · now assist hr | 32 | 184 |
| Consulting & Implementation · product line · now assist itsm | 45 | 267 |
| Consulting & Implementation · product line · operational technology management | 20 | 89 |
| Consulting & Implementation · product line · public sector digital services | 31 | 109 |
| Consulting & Implementation · product line · retail service management | 19 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 24 | 189 |
| Consulting & Implementation · product line · security incident response | 10 | 218 |
| Consulting & Implementation · product line · software asset management | 22 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 18 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 24 | 302 |
| Consulting & Implementation · product line · technology provider service management | 17 | 73 |
| Consulting & Implementation · product line · telecom service management | 20 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 21 | 89 |
| Consulting & Implementation · product line · third party risk management | 25 | 113 |
| Consulting & Implementation · product line · vulnerability response | 10 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 67 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 5 | 120 |
| Consulting & Implementation · region · all | 21 | 1569 |
| Consulting & Implementation · region · ams | 144 | 420 |
| Consulting & Implementation · region · apj | 84 | 419 |
| Consulting & Implementation · region · emea | 6 | 420 |
| Reseller · country · emea / austria | 2 | 54 |
| Reseller · country · emea / belgium | 1 | 51 |
| Reseller · country · emea / croatia | 1 | 8 |
| Reseller · country · emea / czech republic | 2 | 25 |
| Reseller · country · emea / denmark | 2 | 54 |
| Reseller · country · emea / france | 2 | 48 |
| Reseller · country · emea / germany | 3 | 94 |
| Reseller · country · emea / greece | 1 | 23 |
| Reseller · country · emea / hungary | 1 | 22 |
| Reseller · country · emea / ireland | 2 | 60 |
| Reseller · country · emea / italy | 2 | 37 |
| Reseller · country · emea / kuwait | 2 | 12 |
| Reseller · country · emea / lithuania | 2 | 12 |
| Reseller · country · emea / luxembourg | 1 | 35 |
| Reseller · country · emea / netherlands | 2 | 58 |
| Reseller · country · emea / norway | 2 | 37 |
| Reseller · country · emea / poland | 2 | 33 |
| Reseller · country · emea / portugal | 2 | 27 |
| Reseller · country · emea / qatar | 2 | 16 |
| Reseller · country · emea / russian federation | 1 | 1 |
| Reseller · country · emea / saudi arabia | 2 | 35 |
| Reseller · country · emea / slovakia | 1 | 13 |
| Reseller · country · emea / slovenia | 1 | 10 |
| Reseller · country · emea / spain | 2 | 40 |
| Reseller · country · emea / sweden | 2 | 49 |
| Reseller · country · emea / switzerland | 3 | 76 |
| Reseller · country · emea / united arab emirates | 2 | 33 |
| Reseller · country · emea / united kingdom | 2 | 109 |
| Reseller · region · all | 10 | 1198 |
| Reseller · region · emea | 3 | 200 |
| Service Provider · country · emea / austria | 10 | 29 |
| Service Provider · country · emea / belgium | 10 | 28 |
| Service Provider · country · emea / croatia | 1 | 2 |
| Service Provider · country · emea / czech republic | 7 | 15 |
| Service Provider · country · emea / denmark | 11 | 28 |
| Service Provider · country · emea / france | 11 | 33 |
| Service Provider · country · emea / germany | 12 | 48 |
| Service Provider · country · emea / hungary | 8 | 15 |
| Service Provider · country · emea / ireland | 12 | 30 |
| Service Provider · country · emea / italy | 12 | 32 |
| Service Provider · country · emea / norway | 10 | 25 |
| Service Provider · country · emea / poland | 10 | 23 |
| Service Provider · country · emea / saudi arabia | 9 | 26 |
| Service Provider · country · emea / slovakia | 3 | 5 |
| Service Provider · country · emea / slovenia | 2 | 3 |
| Service Provider · country · emea / spain | 8 | 23 |
| Service Provider · country · emea / sweden | 10 | 31 |
| Service Provider · country · emea / switzerland | 12 | 38 |
| Service Provider · country · emea / united arab emirates | 8 | 25 |
| Service Provider · country · emea / united kingdom | 13 | 59 |
| Service Provider · region · all | 16 | 614 |
| Service Provider · region · emea | 14 | 103 |
Questions about DEVOTEAM
- What is DEVOTEAM's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: DEVOTEAM is an Elite ServiceNow partner for Consulting & Implementation and Reseller and Service Provider, headquartered in Levallois-Perret, France, with Product Line Achievements in 11 product lines (2 Validated Practices) and a customer satisfaction score of 4.57 out of 5.
- What is DEVOTEAM best at on ServiceNow?
- ServiceNow has validated DEVOTEAM's practice in Customer Service Management (CSM), Human Resources (HR).
- Where does DEVOTEAM operate?
- The Finder lists coverage in 44 countries with offices in Amsterdam (The Netherlands), Bilbao (Spain), Madrid (Spain), Copenhagen (Denmark), Hvidovre (Denmark), Dubai (United Arab Emirates), Goeteborg (Sweden), Levallois-Perret (France), Tassin la Demi Lune (France), London (United Kingdom), Machelen (Belgium), Milan (Italy), Oslo (Norway), Prague 1 (Czech Republic), Riyadh (Saudi Arabia), Weiterstadt (Germany), Windhof (Luxembourg).