Partner profile
Epicon IT Solutions Pty Ltd
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Epicon IT Solutions Pty Ltd is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Registered), Service Provider (Premier), headquartered in Canberra, Australia, with Product Line Achievements in 5 product lines (2 Validated Practices) and a customer satisfaction score of 4.75 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: APJ Product Expertise.
Company
- Headquarters
- Canberra, Australian Capital Territory, Australia
- Legal entity
- Epicon IT Solutions Pty Ltd
- Website
- www.epicon.com
- Finder contact
- thembi@epicon.com.au
- Offices
- Canberra (Australia)
- Industries served
- Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology
About Epicon IT Solutions Pty Ltd
As written by the partner in its Partner Finder record.
Epicon IT Solutions, part of the Versent Group, has the largest number of dedicated, security cleared and ServiceNow certified staff in Canberra. We have years of experience delivering quality Enterprise Management solutions to Federal and State Government departments as well as many other organisations within Australia. We offer an end-to-end portfolio of ServiceNow solutions and services to support customers in achieving their business objectives through effective IT operations. Epicon can offer transformation projects to migrate to ServiceNow, as well as implementation projects to introduce new modules or managed services to support and mature the ServiceNow capability within your environment.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 6 | 4.83 | 10 | Best for Customer Service Management |
| Hardware Asset Management (HAM) | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 2 | 5.00 | 6 | Best for Hardware Asset Management |
| ITSM Standard | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 15 | 4.77 | 6 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 2 | 4.50 | 12 | Best for Now Assist for IT Service Management |
| Vulnerability Response | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 3 | 5.00 | 5 | Best for Vulnerability Response |
Certifications
How to read it. People is how many staff at Epicon IT Solutions Pty Ltd hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 27 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 10 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 1 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 6 |
| Human Resources (HR) | Suite Certification - HR Professional | 5 |
| ITOM Visibility | Certified Implementation Specialist – Discovery (CIS-DISCO) | 1 |
| Certified Implementation Specialist – Service Mapping (CIS-SM) | 1 | |
| ITSM Pro | Employee Center Accreditation | 8 |
| Micro-Certification – DevOps Change Velocity | 2 | |
| Suite Certification - ITSM Professional | 2 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 9 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 7 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 5 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 8 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 4 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 12 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 4 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 2 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 4 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 2 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 5 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 2 |
Accredited people: 34 sales, 31 presales, 31 delivery.
Where Epicon IT Solutions Pty Ltd operates
How to read it. Rows are grouped by the ServiceNow program in which Epicon IT Solutions Pty Ltd declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Hong Kong, Japan, South Korea, New Zealand | Canberra (Australia) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Asia Pacific & Japan | Australia | Canberra (Australia) |
| Service Provider | ||
| Asia Pacific & Japan | Australia, Hong Kong, Singapore | Canberra (Australia) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Epicon IT Solutions Pty Ltd appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 222 | 419 |
| Consulting & Implementation · country · ams / united states | 222 | 419 |
| Consulting & Implementation · country · apj / australia | 16 | 419 |
| Consulting & Implementation · country · apj / hong kong | 7 | 23 |
| Consulting & Implementation · country · apj / japan | 16 | 419 |
| Consulting & Implementation · country · apj / korea | 16 | 419 |
| Consulting & Implementation · country · apj / new zealand | 16 | 419 |
| Consulting & Implementation · country · emea / austria | 210 | 420 |
| Consulting & Implementation · country · emea / belgium | 210 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 210 | 420 |
| Consulting & Implementation · country · emea / croatia | 209 | 419 |
| Consulting & Implementation · country · emea / czech republic | 210 | 420 |
| Consulting & Implementation · country · emea / denmark | 210 | 420 |
| Consulting & Implementation · country · emea / finland | 210 | 420 |
| Consulting & Implementation · country · emea / france | 209 | 419 |
| Consulting & Implementation · country · emea / germany | 210 | 420 |
| Consulting & Implementation · country · emea / greece | 210 | 420 |
| Consulting & Implementation · country · emea / hungary | 210 | 420 |
| Consulting & Implementation · country · emea / ireland | 209 | 419 |
| Consulting & Implementation · country · emea / italy | 210 | 420 |
| Consulting & Implementation · country · emea / lithuania | 209 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 210 | 420 |
| Consulting & Implementation · country · emea / netherlands | 210 | 420 |
| Consulting & Implementation · country · emea / norway | 210 | 420 |
| Consulting & Implementation · country · emea / poland | 210 | 420 |
| Consulting & Implementation · country · emea / portugal | 210 | 420 |
| Consulting & Implementation · country · emea / romania | 209 | 419 |
| Consulting & Implementation · country · emea / slovakia | 210 | 420 |
| Consulting & Implementation · country · emea / slovenia | 210 | 420 |
| Consulting & Implementation · country · emea / spain | 210 | 420 |
| Consulting & Implementation · country · emea / sweden | 209 | 419 |
| Consulting & Implementation · country · emea / switzerland | 210 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 210 | 420 |
| Consulting & Implementation · product line · app engine | 177 | 391 |
| Consulting & Implementation · product line · business continuity management | 87 | 103 |
| Consulting & Implementation · product line · customer service management | 50 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 87 | 140 |
| Consulting & Implementation · product line · hardware asset management | 31 | 286 |
| Consulting & Implementation · product line · human resources | 84 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 75 | 82 |
| Consulting & Implementation · product line · it service management pro | 78 | 118 |
| Consulting & Implementation · product line · it service management standard | 54 | 174 |
| Consulting & Implementation · product line · now assist creator | 144 | 247 |
| Consulting & Implementation · product line · now assist csm | 49 | 200 |
| Consulting & Implementation · product line · now assist hr | 73 | 184 |
| Consulting & Implementation · product line · now assist itsm | 20 | 267 |
| Consulting & Implementation · product line · operational technology management | 76 | 89 |
| Consulting & Implementation · product line · risk resilience sustainability | 127 | 189 |
| Consulting & Implementation · product line · security incident response | 60 | 218 |
| Consulting & Implementation · product line · software asset management | 144 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 150 | 302 |
| Consulting & Implementation · product line · third party risk management | 90 | 113 |
| Consulting & Implementation · product line · vulnerability response | 13 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 40 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 78 | 120 |
| Consulting & Implementation · region · all | 70 | 1569 |
| Consulting & Implementation · region · ams | 223 | 420 |
| Consulting & Implementation · region · apj | 16 | 419 |
| Consulting & Implementation · region · emea | 210 | 420 |
| Reseller · country · apj / australia | 49 | 53 |
| Reseller · region · all | 384 | 1198 |
| Reseller · region · apj | 112 | 126 |
| Service Provider · country · apj / australia | 15 | 29 |
| Service Provider · country · apj / hong kong | 11 | 16 |
| Service Provider · country · apj / singapore | 14 | 29 |
| Service Provider · region · all | 42 | 614 |
| Service Provider · region · apj | 19 | 78 |
Questions about Epicon IT Solutions Pty Ltd
- What is Epicon IT Solutions Pty Ltd's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Epicon IT Solutions Pty Ltd is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Registered), Service Provider (Premier), headquartered in Canberra, Australia, with Product Line Achievements in 5 product lines (2 Validated Practices) and a customer satisfaction score of 4.75 out of 5.
- What is Epicon IT Solutions Pty Ltd best at on ServiceNow?
- ServiceNow has validated Epicon IT Solutions Pty Ltd's practice in Customer Service Management (CSM), ITSM Standard.
- Where does Epicon IT Solutions Pty Ltd operate?
- The Finder lists coverage in 38 countries with offices in Canberra (Australia).