League table · Consulting & Implementation
Best ServiceNow partners for Now Assist for IT Service Management (ITSM)
Data as of 2026-10-20 · 32 partners hold a Product Line Achievement in Now Assist for IT Service Management
By ServiceNow's published figures, compiled by Partner Index, Konversational ranks first for Now Assist for IT Service Management with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Computacenter and Intact Technology, Inc.. 7 of the 32 partners have had their Now Assist for IT Service Management practice validated by ServiceNow.
Now Assist for IT Service Management league table: 32 partners
How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Now Assist for IT Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Now Assist for IT Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Now Assist for IT Service Management, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.
| # | Partner | Status | Regions | Line CSAT | Deployments | Skilled people | Tier | Partner Score | ServiceNow Finder rank |
|---|---|---|---|---|---|---|---|---|---|
| Validated Practice · 7 partners | |||||||||
| 1 | Konversational | Validated Practice | AMS · EMEA | 5.00 | 9 | 30 | Elite | 174.8 | 1 of 267 |
| 2 | Computacenter | Validated Practice | EMEA | 5.00 | 4 | 25 | Elite | 194.1 | 2 of 267 |
| 3 | Intact Technology, Inc. | Validated Practice | AMS | 5.00 | 2 | 12 | Elite | 85.6 | 7 of 267 |
| 4 | DT Advisory | Validated Practice | EMEA | 5.00 | 2 | 7 | Premier | 104.3 | 5 of 267 |
| 5 | Semaphore Partners LLC | Validated Practice | AMS | 5.00 | 2 | 5 | Select | 100.2 | 23 of 267 |
| 6 | Windward Consulting Group Inc. | Validated Practice | AMS | 5.00 | 1 | 6 | Elite | 85.3 | 4 of 267 |
| 7 | Kaptius | Validated Practice | EMEA | 4.75 | 2 | 33 | Premier | 117.5 | 6 of 267 |
| Product Line Achievement only · 25 partners | |||||||||
| 8 | Hexaware Technologies Inc | PLA | AMS · EMEA | 5.00 | 3 | 17 | Elite | 182.1 | 3 of 267 |
| 9 | Alcor Solutions Inc. | PLA | AMS | 5.00 | 3 | 13 | Elite | 143.6 | 11 of 267 |
| 10 | Genpact | PLA | AMS | 5.00 | 2 | 24 | Elite | 238.3 | 14 of 267 |
| 11 | Sofigate Oy | PLA | EMEA | 5.00 | 2 | 23 | Elite | 236.5 | 69 of 267 |
| 12 | Ahead LLC | PLA | AMS | 5.00 | 2 | 22 | Elite | 197.9 | 10 of 267 |
| 13 | Crossfuze, LLC | PLA | EMEA | 5.00 | 2 | 20 | Elite | 150.6 | 13 of 267 |
| 14 | DGS S.p.A | PLA | EMEA | 5.00 | 2 | 19 | Elite | 129.3 | 18 of 267 |
| 15 | Optimum Healthcare IT, LLC | PLA | AMS | 5.00 | 2 | 16 | Elite | 175.1 | 61 of 267 |
| 16 | iTech AG | PLA | AMS | 5.00 | 2 | 10 | Elite | 146.4 | 55 of 267 |
| 17 | DESBY Technologies, Inc. | PLA | AMS | 5.00 | 2 | 6 | Premier | 97.7 | 19 of 267 |
| 18 | ND and Co Pty Ltd | PLA | APJ | 5.00 | 2 | 4 | Premier | 81.0 | 28 of 267 |
| 19 | NTT DATA Corporation | PLA | EMEA | 5.00 | 1 | 116 | Elite | 257.2 | 16 of 267 |
| 20 | BitHawk AG | PLA | EMEA | 4.75 | 6 | 5 | Elite | 91.5 | 12 of 267 |
| 21 | Sigital LLC | PLA | AMS | 4.75 | 2 | 5 | Premier | 120.4 | 21 of 267 |
| 22 | agineo GmbH | PLA | EMEA | 4.67 | 3 | 58 | Elite | 206.7 | 9 of 267 |
| 23 | Cognizant Technology Solutions U.S. Corporation | PLA | EMEA | 4.63 | 4 | 370 | Global Elite | 348.2 | 8 of 267 |
| 24 | SOPRA STERIA GROUP | PLA | EMEA | 4.50 | 3 | 29 | Elite | 184.7 | 17 of 267 |
| 25 | Sii Sp.zo.o. | PLA | EMEA | 4.50 | 2 | 18 | Select | 75.2 | 24 of 267 |
| 26 | Sysintegra Pty Ltd | PLA | APJ | 4.50 | 2 | 14 | Premier | 111.9 | 22 of 267 |
| 27 | Kinetic IT | PLA | APJ | 4.50 | 2 | 13 | Elite | 149.1 | 15 of 267 |
| 28 | Epicon IT Solutions Pty Ltd | PLA | APJ | 4.50 | 2 | 12 | Premier | 111.7 | 20 of 267 |
| 29 | Inetum | PLA | EMEA | 4.50 | 1 | 27 | Elite | 155.2 | 27 of 267 |
| 30 | CDW Logistics, Inc. | PLA | AMS | 4.14 | 7 | 30 | Elite | 230.9 | 26 of 267 |
| 31 | HCL Technologies Ltd. | PLA | AMS | 3.67 | 3 | 162 | Elite | 187.9 | 50 of 267 |
| 32 | Deloitte Consulting LLP | PLA | APJ | n/p | 0 | 237 | Global Elite | 292.2 | 25 of 267 |
How positions are decided
Partner Index ranks ServiceNow Consulting & Implementation partners for Now Assist for IT Service Management on ServiceNow's own published figures only, with no score of its own and no paid placement:
- Only Consulting & Implementation partners with a Product Line Achievement in Now Assist for IT Service Management, in any region, are listed.
- Partners with a Validated Practice rank above partners with a Product Line Achievement only.
- Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.
Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.
Questions
- Which ServiceNow partner is best for Now Assist for IT Service Management?
- By ServiceNow's published figures, compiled by Partner Index, Konversational ranks first for Now Assist for IT Service Management as of 2026-10-20.
- How many ServiceNow partners have a Validated Practice in Now Assist for IT Service Management?
- 7 partners, out of 32 with a Product Line Achievement.
- What is the difference between a Product Line Achievement and a Validated Practice?
- A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.