Partner profile

FROX AG
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
FROX AG is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Staefa, Switzerland, with Product Line Achievements in 3 product lines and a customer satisfaction score of 4.82 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Staefa, Zurich, Switzerland
- Legal entity
- FROX AG
- Website
- www.frox.ch
- Finder contact
- office@frox.ch
- Offices
- Staefa (Switzerland)
- Industries served
- Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology
About FROX AG
As written by the partner in its Partner Finder record.
As experts for Service Management and Process Automation in Switzerland, we can rely on deep technical expertise and project-based experience from across multiple industries for over 25 years. Our ServiceNow portfolio encompasses IT Service Management, Customer Service Management, IT Operations Management, IT Asset Management, HR Services, Strategic Portfolio Management, Field Service Management, and the ServiceNow App Engine. We offer expert consulting, system integration, operations management, customization, and support, empowering companies to unlock the full potential of the ServiceNow Platform. With a strong foundation in project experience and our unique methodology, we work towards maximizing value and productivity, accelerating time-to-market for our customers. FROX is a member of the Noser Group, a leading ICT services provider in Switzerland with more than 700 employees and is based in the greater Zurich and Bern area. Learn more: https://www.frox.ch/plattformen/servicenow/
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 10 | 4.87 | 16 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 4.78 | 7 | Best for Customer Service Management |
| ITSM Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 11 | 4.91 | 6 | Best for ITSM Standard |
Certifications
How to read it. People is how many staff at FROX AG hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 16 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 7 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 3 |
| Human Resources (HR) | Suite Certification - HR Professional | 2 |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 6 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 6 | |
| Employee Center Accreditation | 6 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 1 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 1 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 1 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 1 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
Accredited people: 14 sales, 11 presales, 22 delivery.
Where FROX AG operates
How to read it. Rows are grouped by the ServiceNow program in which FROX AG declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Staefa (Switzerland) |
| Reseller | ||
| EMEA | Switzerland, Liechtenstein | Staefa (Switzerland) |
| Service Provider | ||
| EMEA | Switzerland | Staefa (Switzerland) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where FROX AG appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 223 | 419 |
| Consulting & Implementation · country · ams / united states | 223 | 419 |
| Consulting & Implementation · country · apj / australia | 194 | 419 |
| Consulting & Implementation · country · apj / japan | 194 | 419 |
| Consulting & Implementation · country · apj / korea | 194 | 419 |
| Consulting & Implementation · country · apj / new zealand | 194 | 419 |
| Consulting & Implementation · country · emea / austria | 50 | 420 |
| Consulting & Implementation · country · emea / belgium | 50 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 50 | 420 |
| Consulting & Implementation · country · emea / croatia | 49 | 419 |
| Consulting & Implementation · country · emea / czech republic | 50 | 420 |
| Consulting & Implementation · country · emea / denmark | 50 | 420 |
| Consulting & Implementation · country · emea / finland | 50 | 420 |
| Consulting & Implementation · country · emea / france | 49 | 419 |
| Consulting & Implementation · country · emea / germany | 50 | 420 |
| Consulting & Implementation · country · emea / greece | 50 | 420 |
| Consulting & Implementation · country · emea / hungary | 50 | 420 |
| Consulting & Implementation · country · emea / ireland | 49 | 419 |
| Consulting & Implementation · country · emea / italy | 50 | 420 |
| Consulting & Implementation · country · emea / lithuania | 49 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 50 | 420 |
| Consulting & Implementation · country · emea / netherlands | 50 | 420 |
| Consulting & Implementation · country · emea / norway | 50 | 420 |
| Consulting & Implementation · country · emea / poland | 50 | 420 |
| Consulting & Implementation · country · emea / portugal | 50 | 420 |
| Consulting & Implementation · country · emea / romania | 49 | 419 |
| Consulting & Implementation · country · emea / slovakia | 50 | 420 |
| Consulting & Implementation · country · emea / slovenia | 50 | 420 |
| Consulting & Implementation · country · emea / spain | 50 | 420 |
| Consulting & Implementation · country · emea / sweden | 49 | 419 |
| Consulting & Implementation · country · emea / switzerland | 50 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 50 | 420 |
| Consulting & Implementation · product line · app engine | 49 | 391 |
| Consulting & Implementation · product line · customer service management | 77 | 300 |
| Consulting & Implementation · product line · field service management | 147 | 222 |
| Consulting & Implementation · product line · hardware asset management | 145 | 286 |
| Consulting & Implementation · product line · human resources | 92 | 275 |
| Consulting & Implementation · product line · it service management standard | 79 | 174 |
| Consulting & Implementation · product line · now assist creator | 44 | 247 |
| Consulting & Implementation · product line · now assist hr | 80 | 184 |
| Consulting & Implementation · product line · now assist itsm | 103 | 267 |
| Consulting & Implementation · product line · software asset management | 148 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 155 | 302 |
| Consulting & Implementation · product line · workflow data fabric | 38 | 145 |
| Consulting & Implementation · region · all | 108 | 1569 |
| Consulting & Implementation · region · ams | 224 | 420 |
| Consulting & Implementation · region · apj | 194 | 419 |
| Consulting & Implementation · region · emea | 50 | 420 |
| Reseller · country · emea / liechtenstein | 7 | 16 |
| Reseller · country · emea / switzerland | 13 | 76 |
| Reseller · region · all | 42 | 1198 |
| Reseller · region · emea | 21 | 200 |
| Service Provider · country · emea / switzerland | 22 | 38 |
| Service Provider · region · all | 46 | 614 |
| Service Provider · region · emea | 33 | 103 |
Questions about FROX AG
- What is FROX AG's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: FROX AG is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Staefa, Switzerland, with Product Line Achievements in 3 product lines and a customer satisfaction score of 4.82 out of 5.
- What is FROX AG best at on ServiceNow?
- FROX AG holds Product Line Achievements in App Engine, Customer Service Management (CSM), ITSM Standard.
- Where does FROX AG operate?
- The Finder lists coverage in 37 countries with offices in Staefa (Switzerland).