PartnerIndexServiceNow partner data, as published

Partner profile

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FROX AG

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

FROX AG is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Staefa, Switzerland, with Product Line Achievements in 3 product lines and a customer satisfaction score of 4.82 out of 5.

Partner Score
137.3
ServiceNow's ranking value, higher is better
Customer satisfaction
4.82 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
3
0 Validated Practices
Certified people
55
across 12 product lines
Architects
1 · 2
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
108 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Premier
Reseller
Select
Service Provider
Select
Build
not in program

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Staefa, Zurich, Switzerland
Legal entity
FROX AG
Website
www.frox.ch
Finder contact
office@frox.ch
Offices
Staefa (Switzerland)
Industries served
Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology

About FROX AG

As written by the partner in its Partner Finder record.

As experts for Service Management and Process Automation in Switzerland, we can rely on deep technical expertise and project-based experience from across multiple industries for over 25 years. Our ServiceNow portfolio encompasses IT Service Management, Customer Service Management, IT Operations Management, IT Asset Management, HR Services, Strategic Portfolio Management, Field Service Management, and the ServiceNow App Engine. We offer expert consulting, system integration, operations management, customization, and support, empowering companies to unlock the full potential of the ServiceNow Platform. With a strong foundation in project experience and our unique methodology, we work towards maximizing value and productivity, accelerating time-to-market for our customers. FROX is a member of the Noser Group, a leading ICT services provider in Switzerland with more than 700 employees and is based in the greater Zurich and Bern area. Learn more: https://www.frox.ch/plattformen/servicenow/

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 104.8716 Best for App Engine
Customer Service Management (CSM) —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 64.787 Best for Customer Service Management
ITSM Standard —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 114.916 Best for ITSM Standard

Certifications

How to read it. People is how many staff at FROX AG hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)16
Customer Service Management (CSM)Suite Certification - CSM Professional7
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)2
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)3
Human Resources (HR)Suite Certification - HR Professional2
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))6
Certified Implementation Specialist – IT Service Management (CIS-ITSM)6
Employee Center Accreditation6
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation1
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)1
Workflow Data FabricSuite Certification - Workflow Data Fabric1

Accredited people: 14 sales, 11 presales, 22 delivery.

Where FROX AG operates

How to read it. Rows are grouped by the ServiceNow program in which FROX AG declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United States—
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaStaefa (Switzerland)
Reseller
EMEASwitzerland, LiechtensteinStaefa (Switzerland)
Service Provider
EMEASwitzerlandStaefa (Switzerland)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where FROX AG appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Consulting & Implementation · country · ams / canada223419
Consulting & Implementation · country · ams / united states223419
Consulting & Implementation · country · apj / australia194419
Consulting & Implementation · country · apj / japan194419
Consulting & Implementation · country · apj / korea194419
Consulting & Implementation · country · apj / new zealand194419
Consulting & Implementation · country · emea / austria50420
Consulting & Implementation · country · emea / belgium50420
Consulting & Implementation · country · emea / bulgaria50420
Consulting & Implementation · country · emea / croatia49419
Consulting & Implementation · country · emea / czech republic50420
Consulting & Implementation · country · emea / denmark50420
Consulting & Implementation · country · emea / finland50420
Consulting & Implementation · country · emea / france49419
Consulting & Implementation · country · emea / germany50420
Consulting & Implementation · country · emea / greece50420
Consulting & Implementation · country · emea / hungary50420
Consulting & Implementation · country · emea / ireland49419
Consulting & Implementation · country · emea / italy50420
Consulting & Implementation · country · emea / lithuania49419
Consulting & Implementation · country · emea / luxembourg50420
Consulting & Implementation · country · emea / netherlands50420
Consulting & Implementation · country · emea / norway50420
Consulting & Implementation · country · emea / poland50420
Consulting & Implementation · country · emea / portugal50420
Consulting & Implementation · country · emea / romania49419
Consulting & Implementation · country · emea / slovakia50420
Consulting & Implementation · country · emea / slovenia50420
Consulting & Implementation · country · emea / spain50420
Consulting & Implementation · country · emea / sweden49419
Consulting & Implementation · country · emea / switzerland50420
Consulting & Implementation · country · emea / united kingdom50420
Consulting & Implementation · product line · app engine49391
Consulting & Implementation · product line · customer service management77300
Consulting & Implementation · product line · field service management147222
Consulting & Implementation · product line · hardware asset management145286
Consulting & Implementation · product line · human resources92275
Consulting & Implementation · product line · it service management standard79174
Consulting & Implementation · product line · now assist creator44247
Consulting & Implementation · product line · now assist hr80184
Consulting & Implementation · product line · now assist itsm103267
Consulting & Implementation · product line · software asset management148275
Consulting & Implementation · product line · strategic portfolio management standard155302
Consulting & Implementation · product line · workflow data fabric38145
Consulting & Implementation · region · all1081569
Consulting & Implementation · region · ams224420
Consulting & Implementation · region · apj194419
Consulting & Implementation · region · emea50420
Reseller · country · emea / liechtenstein716
Reseller · country · emea / switzerland1376
Reseller · region · all421198
Reseller · region · emea21200
Service Provider · country · emea / switzerland2238
Service Provider · region · all46614
Service Provider · region · emea33103

Questions about FROX AG

What is FROX AG's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: FROX AG is a ServiceNow partner with the tiers Consulting & Implementation (Premier), Reseller (Select), Service Provider (Select), headquartered in Staefa, Switzerland, with Product Line Achievements in 3 product lines and a customer satisfaction score of 4.82 out of 5.
What is FROX AG best at on ServiceNow?
FROX AG holds Product Line Achievements in App Engine, Customer Service Management (CSM), ITSM Standard.
Where does FROX AG operate?
The Finder lists coverage in 37 countries with offices in Staefa (Switzerland).