Partner profile
Hitachi Solutions, Ltd.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Hitachi Solutions, Ltd. is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Select), headquartered in Shinagawa-Ku, Japan, with Product Line Achievements in 4 product lines (4 Validated Practices) and a customer satisfaction score of 4.40 out of 5.
Partner Score
140.0
ServiceNow's ranking value, higher is better
Customer satisfaction
4.40 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
4
4 Validated Practices
Certified people
185
across 16 product lines
Architects
0 · 0
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
50 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
SelectBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: APJ Product Expertise.
Company
- Headquarters
- Shinagawa-Ku, Tokyo, Japan
- Legal entity
- Hitachi Solutions Ltd
- Website
- www.hitachi-solutions.com
- Finder contact
- hiromi.shiraishi.ew@hitachi-solutions.com
- Offices
- Chiyoda-ku (Japan), Koto-Ku (Japan), Minato-ku (Japan), Shinagawa-Ku (Japan), Yokohama (Japan), Santa Clara (United States), Singapore (Singapore)
- Industries served
- Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Service Provider, Technology
About Hitachi Solutions, Ltd.
As written by the partner in its Partner Finder record.
日立ソリューションズは2013年1月に日本初のServiceNowパートナーとなりました。 ServiceNowを最適な形で活用頂けるよう、お客様への価値を共有し、長年培ってきたノウハウを元にライセンスコーディネート、コンサルティング、導入支援、導入後サポートまで一貫して提供いたします。 また、日立にて取り扱うサードパーティー製品とのインテグレーションや、ServiceNow利用企業としての観点で、お客様でのServiceNowライフを安定的な拡充へ導きます。 詳しくは、日立ソリューションズのホームページをご覧ください。
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 2 | 4.25 | 40 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 0 | n/p | 17 | Best for Customer Service Management |
| Human Resources (HR) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 4 | 4.25 | 22 | Best for Human Resources |
| ITSM Standard | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 5 | 4.80 | 13 | Best for ITSM Standard |
Certifications
How to read it. People is how many staff at Hitachi Solutions, Ltd. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 40 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 17 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 6 |
| Human Resources (HR) | Suite Certification - HR Professional | 22 |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 13 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 13 | |
| Employee Center Accreditation | 13 | |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 1 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 5 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 3 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 2 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 10 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 4 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 2 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 8 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 15 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 8 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 2 |
Accredited people: 74 sales, 60 presales, 158 delivery.
Where Hitachi Solutions, Ltd. operates
How to read it. Rows are grouped by the ServiceNow program in which Hitachi Solutions, Ltd. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Santa Clara (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, Malaysia, New Zealand, Singapore | Chiyoda-ku (Japan), Koto-Ku (Japan), Minato-ku (Japan), Shinagawa-Ku (Japan), Yokohama (Japan), Singapore (Singapore) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | Brazil, Canada, Puerto Rico, United States | Santa Clara (United States) |
| Asia Pacific & Japan | Japan, Malaysia, Singapore | Chiyoda-ku (Japan), Koto-Ku (Japan), Minato-ku (Japan), Shinagawa-Ku (Japan), Yokohama (Japan), Singapore (Singapore) |
| EMEA | United Kingdom, Ireland | — |
| Service Provider | ||
| Americas | United States | Santa Clara (United States) |
| Asia Pacific & Japan | Japan | Chiyoda-ku (Japan), Koto-Ku (Japan), Minato-ku (Japan), Shinagawa-Ku (Japan), Yokohama (Japan) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Hitachi Solutions, Ltd. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 133 | 419 |
| Consulting & Implementation · country · ams / united states | 133 | 419 |
| Consulting & Implementation · country · apj / australia | 8 | 419 |
| Consulting & Implementation · country · apj / japan | 8 | 419 |
| Consulting & Implementation · country · apj / korea | 8 | 419 |
| Consulting & Implementation · country · apj / malaysia | 3 | 22 |
| Consulting & Implementation · country · apj / new zealand | 8 | 419 |
| Consulting & Implementation · country · apj / singapore | 3 | 42 |
| Consulting & Implementation · country · emea / austria | 128 | 420 |
| Consulting & Implementation · country · emea / belgium | 128 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 128 | 420 |
| Consulting & Implementation · country · emea / croatia | 127 | 419 |
| Consulting & Implementation · country · emea / czech republic | 128 | 420 |
| Consulting & Implementation · country · emea / denmark | 128 | 420 |
| Consulting & Implementation · country · emea / finland | 128 | 420 |
| Consulting & Implementation · country · emea / france | 127 | 419 |
| Consulting & Implementation · country · emea / germany | 128 | 420 |
| Consulting & Implementation · country · emea / greece | 128 | 420 |
| Consulting & Implementation · country · emea / hungary | 128 | 420 |
| Consulting & Implementation · country · emea / ireland | 127 | 419 |
| Consulting & Implementation · country · emea / italy | 128 | 420 |
| Consulting & Implementation · country · emea / lithuania | 127 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 128 | 420 |
| Consulting & Implementation · country · emea / netherlands | 128 | 420 |
| Consulting & Implementation · country · emea / norway | 128 | 420 |
| Consulting & Implementation · country · emea / poland | 128 | 420 |
| Consulting & Implementation · country · emea / portugal | 128 | 420 |
| Consulting & Implementation · country · emea / romania | 127 | 419 |
| Consulting & Implementation · country · emea / slovakia | 128 | 420 |
| Consulting & Implementation · country · emea / slovenia | 128 | 420 |
| Consulting & Implementation · country · emea / spain | 128 | 420 |
| Consulting & Implementation · country · emea / sweden | 127 | 419 |
| Consulting & Implementation · country · emea / switzerland | 128 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 128 | 420 |
| Consulting & Implementation · product line · app engine | 9 | 391 |
| Consulting & Implementation · product line · customer service management | 46 | 300 |
| Consulting & Implementation · product line · hardware asset management | 68 | 286 |
| Consulting & Implementation · product line · human resources | 12 | 275 |
| Consulting & Implementation · product line · it service management standard | 29 | 174 |
| Consulting & Implementation · product line · moveworks | 11 | 86 |
| Consulting & Implementation · product line · now assist creator | 11 | 247 |
| Consulting & Implementation · product line · now assist csm | 45 | 200 |
| Consulting & Implementation · product line · now assist hr | 38 | 184 |
| Consulting & Implementation · product line · now assist itsm | 51 | 267 |
| Consulting & Implementation · product line · risk resilience sustainability | 91 | 189 |
| Consulting & Implementation · product line · security incident response | 106 | 218 |
| Consulting & Implementation · product line · software asset management | 68 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 74 | 302 |
| Consulting & Implementation · product line · vulnerability response | 109 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 56 | 145 |
| Consulting & Implementation · region · all | 50 | 1569 |
| Consulting & Implementation · region · ams | 133 | 420 |
| Consulting & Implementation · region · apj | 8 | 419 |
| Consulting & Implementation · region · emea | 128 | 420 |
| Reseller · country · ams / brazil | 18 | 37 |
| Reseller · country · ams / canada | 39 | 105 |
| Reseller · country · ams / puerto rico | 3 | 4 |
| Reseller · country · ams / united states | 49 | 212 |
| Reseller · country · apj / japan | 7 | 45 |
| Reseller · country · apj / malaysia | 4 | 30 |
| Reseller · country · apj / singapore | 4 | 39 |
| Reseller · country · emea / ireland | 28 | 60 |
| Reseller · country · emea / united kingdom | 43 | 109 |
| Reseller · region · all | 33 | 1198 |
| Reseller · region · ams | 51 | 235 |
| Reseller · region · apj | 8 | 126 |
| Reseller · region · emea | 55 | 200 |
| Service Provider · country · ams / united states | 58 | 128 |
| Service Provider · country · apj / japan | 21 | 36 |
| Service Provider · region · all | 111 | 614 |
| Service Provider · region · ams | 62 | 139 |
| Service Provider · region · apj | 39 | 78 |
Questions about Hitachi Solutions, Ltd.
- What is Hitachi Solutions, Ltd.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Hitachi Solutions, Ltd. is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Select), headquartered in Shinagawa-Ku, Japan, with Product Line Achievements in 4 product lines (4 Validated Practices) and a customer satisfaction score of 4.40 out of 5.
- What is Hitachi Solutions, Ltd. best at on ServiceNow?
- ServiceNow has validated Hitachi Solutions, Ltd.'s practice in App Engine, Customer Service Management (CSM), Human Resources (HR), ITSM Standard.
- Where does Hitachi Solutions, Ltd. operate?
- The Finder lists coverage in 40 countries with offices in Chiyoda-ku (Japan), Koto-Ku (Japan), Minato-ku (Japan), Shinagawa-Ku (Japan), Yokohama (Japan), Santa Clara (United States), Singapore (Singapore).