Partner profile
ICF
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
ICF is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Reston, United States, with Product Line Achievements in 9 product lines (7 Validated Practices) and a customer satisfaction score of 4.92 out of 5.
Partner Score
118.4
ServiceNow's ranking value, higher is better
Customer satisfaction
4.92 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
9
7 Validated Practices
Certified people
181
across 27 product lines
Architects
1 · 4
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
22 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
SelectService Provider
RegisteredBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Reston, Virginia, United States
- Legal entity
- ICF Resources LLC
- Website
- www.icf.com
- Finder contact
- hello@icf.com
- ServiceNow Store
- 1 offering
- Offices
- Reston (United States)
- Industries served
- Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology, Telco and Media
About ICF
As written by the partner in its Partner Finder record.
ICF is a leading global solutions and technology provider. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 5.00 | 55 | Best for App Engine |
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 6 | Best for Customer Service Management |
| Hardware Asset Management (HAM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 7 | Best for Hardware Asset Management |
| Human Resources (HR) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 5.00 | 13 | Best for Human Resources |
| ITSM Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 9 | Best for ITSM Standard |
| Software Asset Management (SAM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 5 | Best for Software Asset Management |
| Strategic Portfolio Management Pro | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 0 | n/p | 1 | Best for Strategic Portfolio Management Pro |
| Strategic Portfolio Management Standard | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 0 | n/p | 5 | Best for Strategic Portfolio Management Standard |
| Workplace Service Delivery | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.75 | 7 | Best for Workplace Service Delivery |
Certifications
How to read it. People is how many staff at ICF hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 55 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 6 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 7 |
| Human Resources (HR) | Suite Certification - HR Professional | 13 |
| ITOM Health | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 3 |
| Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 1 | |
| ITOM Visibility | Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 2 |
| ITSM Pro | Employee Center Accreditation | 10 |
| Micro-Certification – DevOps Change Velocity | 1 | |
| Suite Certification - ITSM Professional | 1 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 12 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 9 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 7 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 4 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 6 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 6 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 5 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 2 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 5 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 6 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 1 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 3 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 7 |
Accredited people: 33 sales, 30 presales, 59 delivery.
Where ICF operates
How to read it. Rows are grouped by the ServiceNow program in which ICF declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Reston (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | Canada, United States | Reston (United States) |
| Service Provider | ||
| Americas | United States | Reston (United States) |
Store offerings
- MissionTech Applications · Hyperautomation and Low Code
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where ICF appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 9 | 419 |
| Consulting & Implementation · country · ams / united states | 9 | 419 |
| Consulting & Implementation · country · apj / australia | 95 | 419 |
| Consulting & Implementation · country · apj / japan | 95 | 419 |
| Consulting & Implementation · country · apj / korea | 95 | 419 |
| Consulting & Implementation · country · apj / new zealand | 95 | 419 |
| Consulting & Implementation · country · emea / austria | 129 | 420 |
| Consulting & Implementation · country · emea / belgium | 129 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 129 | 420 |
| Consulting & Implementation · country · emea / croatia | 128 | 419 |
| Consulting & Implementation · country · emea / czech republic | 129 | 420 |
| Consulting & Implementation · country · emea / denmark | 129 | 420 |
| Consulting & Implementation · country · emea / finland | 129 | 420 |
| Consulting & Implementation · country · emea / france | 128 | 419 |
| Consulting & Implementation · country · emea / germany | 129 | 420 |
| Consulting & Implementation · country · emea / greece | 129 | 420 |
| Consulting & Implementation · country · emea / hungary | 129 | 420 |
| Consulting & Implementation · country · emea / ireland | 128 | 419 |
| Consulting & Implementation · country · emea / italy | 129 | 420 |
| Consulting & Implementation · country · emea / lithuania | 128 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 129 | 420 |
| Consulting & Implementation · country · emea / netherlands | 129 | 420 |
| Consulting & Implementation · country · emea / norway | 129 | 420 |
| Consulting & Implementation · country · emea / poland | 129 | 420 |
| Consulting & Implementation · country · emea / portugal | 129 | 420 |
| Consulting & Implementation · country · emea / romania | 128 | 419 |
| Consulting & Implementation · country · emea / slovakia | 129 | 420 |
| Consulting & Implementation · country · emea / slovenia | 129 | 420 |
| Consulting & Implementation · country · emea / spain | 129 | 420 |
| Consulting & Implementation · country · emea / sweden | 128 | 419 |
| Consulting & Implementation · country · emea / switzerland | 129 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 129 | 420 |
| Consulting & Implementation · product line · app engine | 10 | 391 |
| Consulting & Implementation · product line · business continuity management | 54 | 103 |
| Consulting & Implementation · product line · customer service management | 24 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 40 | 140 |
| Consulting & Implementation · product line · hardware asset management | 20 | 286 |
| Consulting & Implementation · product line · human resources | 4 | 275 |
| Consulting & Implementation · product line · it operations management health | 31 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 48 | 82 |
| Consulting & Implementation · product line · it service management pro | 73 | 118 |
| Consulting & Implementation · product line · it service management standard | 48 | 174 |
| Consulting & Implementation · product line · legal service delivery | 31 | 103 |
| Consulting & Implementation · product line · now assist creator | 12 | 247 |
| Consulting & Implementation · product line · now assist csm | 26 | 200 |
| Consulting & Implementation · product line · now assist hr | 15 | 184 |
| Consulting & Implementation · product line · now assist itsm | 88 | 267 |
| Consulting & Implementation · product line · public sector digital services | 39 | 109 |
| Consulting & Implementation · product line · retail service management | 15 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 59 | 189 |
| Consulting & Implementation · product line · security incident response | 30 | 218 |
| Consulting & Implementation · product line · software asset management | 10 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 1 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 41 | 302 |
| Consulting & Implementation · product line · telecommunications network inventory | 14 | 89 |
| Consulting & Implementation · product line · third party risk management | 53 | 113 |
| Consulting & Implementation · product line · vulnerability response | 32 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 21 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 2 | 120 |
| Consulting & Implementation · region · all | 22 | 1569 |
| Consulting & Implementation · region · ams | 9 | 420 |
| Consulting & Implementation · region · apj | 95 | 419 |
| Consulting & Implementation · region · emea | 129 | 420 |
| Reseller · country · ams / canada | 68 | 105 |
| Reseller · country · ams / united states | 99 | 212 |
| Reseller · region · all | 184 | 1198 |
| Reseller · region · ams | 109 | 235 |
| Service Provider · country · ams / united states | 67 | 128 |
| Service Provider · region · all | 165 | 614 |
| Service Provider · region · ams | 72 | 139 |
Questions about ICF
- What is ICF's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: ICF is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Reston, United States, with Product Line Achievements in 9 product lines (7 Validated Practices) and a customer satisfaction score of 4.92 out of 5.
- What is ICF best at on ServiceNow?
- ServiceNow has validated ICF's practice in App Engine, Customer Service Management (CSM), Human Resources (HR), ITSM Standard, Software Asset Management (SAM), Strategic Portfolio Management Pro, Workplace Service Delivery.
- Where does ICF operate?
- The Finder lists coverage in 36 countries with offices in Reston (United States).