Partner profile
Inetum
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Inetum is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Registered), headquartered in Sofia, Bulgaria, with Product Line Achievements in 8 product lines and a customer satisfaction score of 4.48 out of 5.
Partner Score
155.2
ServiceNow's ranking value, higher is better
Customer satisfaction
4.48 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
8
0 Validated Practices
Certified people
503
across 31 product lines
Architects
1 · 11
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
39 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
RegisteredBuild
PremierEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Sofia, Bulgaria
- Legal entity
- Inetum Bulgaria Ltd.
- Website
- www.inetum.com/en
- Finder contact
- servicenow@inetum.com
- Offices
- Beersel (Belgium), Bucharest (Romania), Ciudad de Mexico (Mexico), Dublin (Ireland), Geneva (Switzerland), Lisbon (Portugal), London (United Kingdom), Madrid (Spain), Saint-Ouen (France), Sofia (Bulgaria)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Technology, Telco and Media, Transportation and Logistics
About Inetum
As written by the partner in its Partner Finder record.
As a European leader in digital services, Inetum is committed to delivering digital impact for customers by blending sector expertise, hands-on approach, speed, and physical proximity to make the best technology easy to use. Our enhanced global ServiceNow practice, strengthened by the legacy and experience of the acquired companies of Do IT Wise, Unifii and Proceed, solidifies our position as a leading Elite ServiceNow Partner, boasting over 400 certified consultants and more than 800 certifications across Technology and Operations Excellence, Customer Experience, Employee Experience, and Creator Workflows.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Hardware Asset Management (HAM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.80 | 41 | Best for Hardware Asset Management |
| ITOM Health | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.83 | 8 | Best for ITOM Health |
| ITOM Visibility | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 7 | 4.57 | 17 | Best for ITOM Visibility |
| ITSM Standard | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.50 | 10 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 4.50 | 27 | Best for Now Assist for IT Service Management |
| Risk, Resilience, Sustainability | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.67 | 21 | Best for Risk, Resilience, Sustainability |
| Software Asset Management (SAM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.40 | 29 | Best for Software Asset Management |
| Strategic Portfolio Management Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.33 | 31 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at Inetum hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 89 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 2 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 28 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 6 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 11 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 41 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 3 |
| Human Resources (HR) | Suite Certification - HR Professional | 22 |
| ITOM Health | Certified Implementation Specialist – Event Management (CIS-EM) | 1 |
| Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 8 | |
| ITOM Visibility | Certified Implementation Specialist – Discovery (CIS-DISCO) | 1 |
| Certified Implementation Specialist – Service Mapping (CIS-SM) | 2 | |
| Suite Certification - Data Foundations (CMDB and CSDM) Professional | 25 | |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 17 | |
| ITSM Pro | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 19 |
| Micro-Certification – DevOps Change Velocity | 3 | |
| Suite Certification - ITSM Professional | 3 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 10 |
| Employee Center Accreditation | 13 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 29 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 10 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 10 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 27 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 3 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 2 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 30 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 2 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 29 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 32 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 2 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 7 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 5 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 5 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 122 sales, 118 presales, 248 delivery.
Where Inetum operates
How to read it. Rows are grouped by the ServiceNow program in which Inetum declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, Mexico, United States | Ciudad de Mexico (Mexico) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Bosnia-Herzegovina, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Israel, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Beersel (Belgium), Sofia (Bulgaria), Geneva (Switzerland), Madrid (Spain), Saint-Ouen (France), London (United Kingdom), Dublin (Ireland), Lisbon (Portugal), Bucharest (Romania) |
| Reseller | ||
| Americas | Canada, Mexico, United States | Ciudad de Mexico (Mexico) |
| EMEA | Austria, Azerbaijan, Bosnia-Herzegovina, Belgium, Bulgaria, Switzerland, Cyprus, Germany, Denmark, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Israel, Liechtenstein, Luxembourg, Morocco, Norway, Poland, Portugal, Romania, Sweden, Slovenia | Beersel (Belgium), Sofia (Bulgaria), Geneva (Switzerland), Madrid (Spain), Saint-Ouen (France), London (United Kingdom), Dublin (Ireland), Lisbon (Portugal), Bucharest (Romania) |
| Service Provider | ||
| Americas | Colombia, Mexico | Ciudad de Mexico (Mexico) |
| EMEA | Bosnia-Herzegovina, Belgium, Bulgaria, Switzerland, Spain, France, Portugal | Beersel (Belgium), Sofia (Bulgaria), Geneva (Switzerland), Madrid (Spain), Saint-Ouen (France), Lisbon (Portugal) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Inetum appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 60 | 918 |
| Build · region · ams | 99 | 918 |
| Build · region · apj | 87 | 918 |
| Build · region · emea | 52 | 918 |
| Consulting & Implementation · country · ams / canada | 92 | 419 |
| Consulting & Implementation · country · ams / mexico | 18 | 35 |
| Consulting & Implementation · country · ams / united states | 92 | 419 |
| Consulting & Implementation · country · apj / australia | 97 | 419 |
| Consulting & Implementation · country · apj / japan | 97 | 419 |
| Consulting & Implementation · country · apj / korea | 97 | 419 |
| Consulting & Implementation · country · apj / new zealand | 97 | 419 |
| Consulting & Implementation · country · emea / austria | 20 | 420 |
| Consulting & Implementation · country · emea / belgium | 20 | 420 |
| Consulting & Implementation · country · emea / bosnia and herzegovina | 1 | 1 |
| Consulting & Implementation · country · emea / bulgaria | 20 | 420 |
| Consulting & Implementation · country · emea / croatia | 20 | 419 |
| Consulting & Implementation · country · emea / czech republic | 20 | 420 |
| Consulting & Implementation · country · emea / denmark | 20 | 420 |
| Consulting & Implementation · country · emea / finland | 20 | 420 |
| Consulting & Implementation · country · emea / france | 20 | 419 |
| Consulting & Implementation · country · emea / germany | 20 | 420 |
| Consulting & Implementation · country · emea / greece | 20 | 420 |
| Consulting & Implementation · country · emea / hungary | 20 | 420 |
| Consulting & Implementation · country · emea / ireland | 20 | 419 |
| Consulting & Implementation · country · emea / israel | 3 | 9 |
| Consulting & Implementation · country · emea / italy | 20 | 420 |
| Consulting & Implementation · country · emea / liechtenstein | 3 | 9 |
| Consulting & Implementation · country · emea / lithuania | 20 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 20 | 420 |
| Consulting & Implementation · country · emea / netherlands | 20 | 420 |
| Consulting & Implementation · country · emea / norway | 20 | 420 |
| Consulting & Implementation · country · emea / poland | 20 | 420 |
| Consulting & Implementation · country · emea / portugal | 20 | 420 |
| Consulting & Implementation · country · emea / romania | 20 | 419 |
| Consulting & Implementation · country · emea / slovakia | 20 | 420 |
| Consulting & Implementation · country · emea / slovenia | 20 | 420 |
| Consulting & Implementation · country · emea / spain | 20 | 420 |
| Consulting & Implementation · country · emea / sweden | 20 | 419 |
| Consulting & Implementation · country · emea / switzerland | 20 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 20 | 420 |
| Consulting & Implementation · product line · app engine | 98 | 391 |
| Consulting & Implementation · product line · business continuity management | 10 | 103 |
| Consulting & Implementation · product line · customer service management | 90 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 41 | 140 |
| Consulting & Implementation · product line · field service management | 37 | 222 |
| Consulting & Implementation · product line · financial services operations | 44 | 129 |
| Consulting & Implementation · product line · hardware asset management | 21 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 51 | 105 |
| Consulting & Implementation · product line · human resources | 45 | 275 |
| Consulting & Implementation · product line · it operations management health | 14 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 20 | 82 |
| Consulting & Implementation · product line · it service management pro | 57 | 118 |
| Consulting & Implementation · product line · it service management standard | 72 | 174 |
| Consulting & Implementation · product line · legal service delivery | 32 | 103 |
| Consulting & Implementation · product line · now assist creator | 86 | 247 |
| Consulting & Implementation · product line · now assist csm | 86 | 200 |
| Consulting & Implementation · product line · now assist hr | 16 | 184 |
| Consulting & Implementation · product line · now assist itsm | 27 | 267 |
| Consulting & Implementation · product line · operational technology management | 13 | 89 |
| Consulting & Implementation · product line · public sector digital services | 40 | 109 |
| Consulting & Implementation · product line · retail service management | 44 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 9 | 189 |
| Consulting & Implementation · product line · security incident response | 35 | 218 |
| Consulting & Implementation · product line · software asset management | 23 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 23 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 27 | 302 |
| Consulting & Implementation · product line · telecommunications network inventory | 40 | 89 |
| Consulting & Implementation · product line · third party risk management | 10 | 113 |
| Consulting & Implementation · product line · vulnerability response | 37 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 76 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 52 | 120 |
| Consulting & Implementation · region · all | 39 | 1569 |
| Consulting & Implementation · region · ams | 92 | 420 |
| Consulting & Implementation · region · apj | 97 | 419 |
| Consulting & Implementation · region · emea | 20 | 420 |
| Reseller · country · ams / canada | 30 | 105 |
| Reseller · country · ams / mexico | 11 | 35 |
| Reseller · country · ams / united states | 35 | 212 |
| Reseller · country · emea / austria | 14 | 54 |
| Reseller · country · emea / belgium | 12 | 51 |
| Reseller · country · emea / bosnia and herzegovina | 1 | 3 |
| Reseller · country · emea / bulgaria | 4 | 15 |
| Reseller · country · emea / croatia | 4 | 8 |
| Reseller · country · emea / denmark | 15 | 54 |
| Reseller · country · emea / france | 12 | 48 |
| Reseller · country · emea / germany | 20 | 94 |
| Reseller · country · emea / greece | 9 | 23 |
| Reseller · country · emea / hungary | 7 | 22 |
| Reseller · country · emea / ireland | 12 | 60 |
| Reseller · country · emea / israel | 3 | 10 |
| Reseller · country · emea / liechtenstein | 9 | 16 |
| Reseller · country · emea / luxembourg | 13 | 35 |
| Reseller · country · emea / norway | 11 | 37 |
| Reseller · country · emea / poland | 13 | 33 |
| Reseller · country · emea / portugal | 11 | 27 |
| Reseller · country · emea / romania | 11 | 20 |
| Reseller · country · emea / slovenia | 5 | 10 |
| Reseller · country · emea / spain | 13 | 40 |
| Reseller · country · emea / sweden | 13 | 49 |
| Reseller · country · emea / switzerland | 17 | 76 |
| Reseller · country · emea / united kingdom | 18 | 109 |
| Reseller · region · all | 50 | 1198 |
| Reseller · region · ams | 37 | 235 |
| Reseller · region · emea | 26 | 200 |
| Service Provider · country · ams / colombia | 8 | 8 |
| Service Provider · country · ams / mexico | 23 | 24 |
| Service Provider · country · emea / belgium | 25 | 28 |
| Service Provider · country · emea / bosnia and herzegovina | 1 | 1 |
| Service Provider · country · emea / bulgaria | 2 | 2 |
| Service Provider · country · emea / france | 28 | 33 |
| Service Provider · country · emea / portugal | 15 | 17 |
| Service Provider · country · emea / spain | 21 | 23 |
| Service Provider · country · emea / switzerland | 31 | 38 |
| Service Provider · region · all | 141 | 614 |
| Service Provider · region · ams | 126 | 139 |
| Service Provider · region · emea | 59 | 103 |
Questions about Inetum
- What is Inetum's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Inetum is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Registered), headquartered in Sofia, Bulgaria, with Product Line Achievements in 8 product lines and a customer satisfaction score of 4.48 out of 5.
- What is Inetum best at on ServiceNow?
- Inetum holds Product Line Achievements in Hardware Asset Management (HAM), ITOM Health, ITOM Visibility, ITSM Standard, Now Assist for IT Service Management (ITSM), Risk, Resilience, Sustainability, Software Asset Management (SAM), Strategic Portfolio Management Standard.
- Where does Inetum operate?
- The Finder lists coverage in 43 countries with offices in Beersel (Belgium), Bucharest (Romania), Ciudad de Mexico (Mexico), Dublin (Ireland), Geneva (Switzerland), Lisbon (Portugal), London (United Kingdom), Madrid (Spain), Saint-Ouen (France), Sofia (Bulgaria).