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Partner profile

T-Systems International GmbH logo

T-Systems International GmbH

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

T-Systems International GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Select), Service Provider (Premier), headquartered in Frankfurt am Main, Germany, with Product Line Achievements in 6 product lines (3 Validated Practices) and a customer satisfaction score of 4.88 out of 5.

Partner Score
157.7
ServiceNow's ranking value, higher is better
Customer satisfaction
4.88 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
6
3 Validated Practices
Certified people
490
across 29 product lines
Architects
1 · 8
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
44 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Select
Service Provider
Premier
Build
Select

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

Service Provider Partner of the Year (EMEA, 2025) badge
Service Provider Partner of the Year (EMEA, 2025)

ServiceNow's Finder also records: EMEA Sales Expertise, EMEA Product Expertise, Sales Expertise.

Company

Headquarters
Frankfurt am Main, Hessen, Germany
Legal entity
T-Systems International GmbH
Website
www.t-systems.com/de/en/digital/digital-business-transformation/servicenow
Finder contact
servicenow@t-systems.com
ServiceNow Store
2 offerings, 2 integrations
Offices
Barcelona (Spain), Bonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Budapest (Hungary), Puebla (Mexico), Sao Paulo (Brazil)
Industries served
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics

About T-Systems International GmbH

As written by the partner in its Partner Finder record.

Your digitalization partner with industry expertise, ensuring reliability, security and sovereignty through E2E IT services. T-Systems, a Deutsche Telekom subsidiary based in Germany operates across Europe and key global markets. We provide a global production and supply chain, offering integrated solutions like secure legacy system operations, classic ICT services and transformation to cloud-based services tailored with infrastructure, platforms and software. Our innovations include data analytics, IoT, M2M communication and the Industrial Internet. We specialize in creating bespoke solutions for the automotive, public sector, healthcare and transport industries, developing vertical applications tailored to these fields. T-Systems' subsidiary operational services GmbH & Co KG focuses on the German mid-market with on-shore consulting, delivery and unique offering of ServiceNow SaaS deployment out of Deutsche Telekom Sovereign Cloud with German speaking first and second level support.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 35.00155 Best for App Engine
Customer Service Management (CSM) —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 25.0024 Best for Customer Service Management
Human Resources (HR) —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 55.0020 Best for Human Resources
ITOM Health —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 54.600 Best for ITOM Health
ITSM Pro —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.0016 Best for ITSM Pro
ITSM Standard —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 55.0022 Best for ITSM Standard

Certifications

How to read it. People is how many staff at T-Systems International GmbH hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)155
Business Continuity ManagementMicro-Certification - Business Continuity Management1
Customer Service Management (CSM)Suite Certification - CSM Professional24
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation3
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)9
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional1
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)11
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional3
Human Resources (HR)Suite Certification - HR Professional20
ITSM ProEmployee Center Accreditation38
Micro-Certification – DevOps Change Velocity16
Suite Certification - ITSM Professional16
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))41
Certified Implementation Specialist – IT Service Management (CIS-ITSM)22
Legal Service DeliverySuite Certification - Legal Service Delivery1
MoveworksMoveworks Agent Studio Fundamentals Delivery Accreditation1
Moveworks Platform Implementation for Engineers Delivery Accreditation1
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation42
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite7
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus8
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite15
Operational Technology ManagementDelivery Accreditation - Operational Technology2
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)11
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)5
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)5
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)10
Technology Provider Service Management (TPSM)Suite Certification - Technology Provider Service Management5
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management5
Telecommunications Network InventoryTelecommunication Network Inventory Delivery Accreditation1
Third-party Risk ManagementCertified Implementation Specialist – Third-party Risk Management (CIS-TPRM)3
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)4
Workflow Data FabricSuite Certification - Workflow Data Fabric3
Workplace Service DeliverySuite Certification - Workplace Service Delivery1

Accredited people: 111 sales, 90 presales, 287 delivery.

Where T-Systems International GmbH operates

How to read it. Rows are grouped by the ServiceNow program in which T-Systems International GmbH declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasBrazil, Canada, Mexico, United StatesSao Paulo (Brazil), Puebla (Mexico)
Asia Pacific & JapanAustralia, India, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaBonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Barcelona (Spain), Budapest (Hungary)
Reseller
AmericasBrazil, Mexico, United StatesSao Paulo (Brazil), Puebla (Mexico)
Asia Pacific & JapanIndia—
EMEAAlbania, Austria, Bosnia-Herzegovina, Bulgaria, Cyprus, Czech Republic, Germany, Spain, Greece, Croatia, Hungary, Moldova, Montenegro, Malta, Poland, Portugal, Romania, Serbia, Slovenia, SlovakiaBonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Barcelona (Spain), Budapest (Hungary)
Service Provider
AmericasBrazil, Mexico, United StatesSao Paulo (Brazil), Puebla (Mexico)
Asia Pacific & JapanIndia—
EMEAAustria, Switzerland, Germany, Spain, Greece, Hungary, The Netherlands, Portugal, RomaniaBonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Barcelona (Spain), Budapest (Hungary)

Store offerings

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where T-Systems International GmbH appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all232918
Build · region · ams224918
Build · region · apj222918
Build · region · emea225918
Consulting & Implementation · country · ams / brazil2934
Consulting & Implementation · country · ams / canada172419
Consulting & Implementation · country · ams / mexico2735
Consulting & Implementation · country · ams / united states172419
Consulting & Implementation · country · apj / australia136419
Consulting & Implementation · country · apj / india4369
Consulting & Implementation · country · apj / japan136419
Consulting & Implementation · country · apj / korea136419
Consulting & Implementation · country · apj / new zealand136419
Consulting & Implementation · country · emea / austria18420
Consulting & Implementation · country · emea / belgium18420
Consulting & Implementation · country · emea / bulgaria18420
Consulting & Implementation · country · emea / croatia18419
Consulting & Implementation · country · emea / czech republic18420
Consulting & Implementation · country · emea / denmark18420
Consulting & Implementation · country · emea / finland18420
Consulting & Implementation · country · emea / france18419
Consulting & Implementation · country · emea / germany18420
Consulting & Implementation · country · emea / greece18420
Consulting & Implementation · country · emea / hungary18420
Consulting & Implementation · country · emea / ireland18419
Consulting & Implementation · country · emea / italy18420
Consulting & Implementation · country · emea / lithuania18419
Consulting & Implementation · country · emea / luxembourg18420
Consulting & Implementation · country · emea / netherlands18420
Consulting & Implementation · country · emea / norway18420
Consulting & Implementation · country · emea / poland18420
Consulting & Implementation · country · emea / portugal18420
Consulting & Implementation · country · emea / romania18419
Consulting & Implementation · country · emea / slovakia18420
Consulting & Implementation · country · emea / slovenia18420
Consulting & Implementation · country · emea / spain18420
Consulting & Implementation · country · emea / sweden18419
Consulting & Implementation · country · emea / switzerland18420
Consulting & Implementation · country · emea / united kingdom18420
Consulting & Implementation · product line · app engine46391
Consulting & Implementation · product line · business continuity management69103
Consulting & Implementation · product line · customer service management32300
Consulting & Implementation · product line · enterprise architecture66140
Consulting & Implementation · product line · field service management111222
Consulting & Implementation · product line · financial services operations68129
Consulting & Implementation · product line · hardware asset management102286
Consulting & Implementation · product line · healthcare and life sciences23105
Consulting & Implementation · product line · human resources15275
Consulting & Implementation · product line · it operations management health1651
Consulting & Implementation · product line · it service management pro29118
Consulting & Implementation · product line · it service management standard50174
Consulting & Implementation · product line · legal service delivery53103
Consulting & Implementation · product line · moveworks2686
Consulting & Implementation · product line · now assist creator42247
Consulting & Implementation · product line · now assist csm34200
Consulting & Implementation · product line · now assist hr43184
Consulting & Implementation · product line · now assist itsm90267
Consulting & Implementation · product line · operational technology management2289
Consulting & Implementation · product line · risk resilience sustainability80189
Consulting & Implementation · product line · security incident response120218
Consulting & Implementation · product line · software asset management103275
Consulting & Implementation · product line · strategic portfolio management standard110302
Consulting & Implementation · product line · technology provider service management1673
Consulting & Implementation · product line · telecom service management1978
Consulting & Implementation · product line · telecommunications network inventory2089
Consulting & Implementation · product line · third party risk management69113
Consulting & Implementation · product line · vulnerability response121215
Consulting & Implementation · product line · workflow data fabric89145
Consulting & Implementation · product line · workplace service delivery66120
Consulting & Implementation · region · all441569
Consulting & Implementation · region · ams173420
Consulting & Implementation · region · apj136419
Consulting & Implementation · region · emea18420
Reseller · country · ams / brazil2937
Reseller · country · ams / mexico2335
Reseller · country · ams / united states92212
Reseller · country · apj / india3059
Reseller · country · emea / austria3554
Reseller · country · emea / bosnia and herzegovina33
Reseller · country · emea / bulgaria1115
Reseller · country · emea / croatia88
Reseller · country · emea / czech republic2025
Reseller · country · emea / germany5394
Reseller · country · emea / greece1923
Reseller · country · emea / hungary1722
Reseller · country · emea / poland2633
Reseller · country · emea / portugal2127
Reseller · country · emea / romania2020
Reseller · country · emea / serbia66
Reseller · country · emea / slovakia1213
Reseller · country · emea / slovenia910
Reseller · country · emea / spain3240
Reseller · region · all1601198
Reseller · region · ams102235
Reseller · region · apj63126
Reseller · region · emea93200
Service Provider · country · ams / brazil1623
Service Provider · country · ams / mexico1324
Service Provider · country · ams / united states42128
Service Provider · country · apj / india1844
Service Provider · country · emea / austria1229
Service Provider · country · emea / germany1548
Service Provider · country · emea / greece512
Service Provider · country · emea / hungary915
Service Provider · country · emea / netherlands1335
Service Provider · country · emea / portugal917
Service Provider · country · emea / romania512
Service Provider · country · emea / spain923
Service Provider · country · emea / switzerland1438
Service Provider · region · all29614
Service Provider · region · ams43139
Service Provider · region · apj2378
Service Provider · region · emea18103

Questions about T-Systems International GmbH

What is T-Systems International GmbH's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: T-Systems International GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Select), Service Provider (Premier), headquartered in Frankfurt am Main, Germany, with Product Line Achievements in 6 product lines (3 Validated Practices) and a customer satisfaction score of 4.88 out of 5.
What is T-Systems International GmbH best at on ServiceNow?
ServiceNow has validated T-Systems International GmbH's practice in Customer Service Management (CSM), Human Resources (HR), ITSM Standard.
Where does T-Systems International GmbH operate?
The Finder lists coverage in 44 countries with offices in Barcelona (Spain), Bonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Budapest (Hungary), Puebla (Mexico), Sao Paulo (Brazil).