Partner profile

T-Systems International GmbH
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
T-Systems International GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Select), Service Provider (Premier), headquartered in Frankfurt am Main, Germany, with Product Line Achievements in 6 product lines (3 Validated Practices) and a customer satisfaction score of 4.88 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards

ServiceNow's Finder also records: EMEA Sales Expertise, EMEA Product Expertise, Sales Expertise.
Company
- Headquarters
- Frankfurt am Main, Hessen, Germany
- Legal entity
- T-Systems International GmbH
- Finder contact
- servicenow@t-systems.com
- ServiceNow Store
- 2 offerings, 2 integrations
- Offices
- Barcelona (Spain), Bonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Budapest (Hungary), Puebla (Mexico), Sao Paulo (Brazil)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics
About T-Systems International GmbH
As written by the partner in its Partner Finder record.
Your digitalization partner with industry expertise, ensuring reliability, security and sovereignty through E2E IT services. T-Systems, a Deutsche Telekom subsidiary based in Germany operates across Europe and key global markets. We provide a global production and supply chain, offering integrated solutions like secure legacy system operations, classic ICT services and transformation to cloud-based services tailored with infrastructure, platforms and software. Our innovations include data analytics, IoT, M2M communication and the Industrial Internet. We specialize in creating bespoke solutions for the automotive, public sector, healthcare and transport industries, developing vertical applications tailored to these fields. T-Systems' subsidiary operational services GmbH & Co KG focuses on the German mid-market with on-shore consulting, delivery and unique offering of ServiceNow SaaS deployment out of Deutsche Telekom Sovereign Cloud with German speaking first and second level support.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 155 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 24 | Best for Customer Service Management |
| Human Resources (HR) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 5.00 | 20 | Best for Human Resources |
| ITOM Health | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.60 | 0 | Best for ITOM Health |
| ITSM Pro | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 16 | Best for ITSM Pro |
| ITSM Standard | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 5.00 | 22 | Best for ITSM Standard |
Certifications
How to read it. People is how many staff at T-Systems International GmbH hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 155 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 24 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 3 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 9 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 1 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 11 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 3 |
| Human Resources (HR) | Suite Certification - HR Professional | 20 |
| ITSM Pro | Employee Center Accreditation | 38 |
| Micro-Certification – DevOps Change Velocity | 16 | |
| Suite Certification - ITSM Professional | 16 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 41 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 22 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 1 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 42 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 7 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 8 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 15 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 2 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 11 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 5 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 5 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 10 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 5 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 5 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 1 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 3 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 4 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 3 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 111 sales, 90 presales, 287 delivery.
Where T-Systems International GmbH operates
How to read it. Rows are grouped by the ServiceNow program in which T-Systems International GmbH declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Brazil, Canada, Mexico, United States | Sao Paulo (Brazil), Puebla (Mexico) |
| Asia Pacific & Japan | Australia, India, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Bonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Barcelona (Spain), Budapest (Hungary) |
| Reseller | ||
| Americas | Brazil, Mexico, United States | Sao Paulo (Brazil), Puebla (Mexico) |
| Asia Pacific & Japan | India | — |
| EMEA | Albania, Austria, Bosnia-Herzegovina, Bulgaria, Cyprus, Czech Republic, Germany, Spain, Greece, Croatia, Hungary, Moldova, Montenegro, Malta, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia | Bonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Barcelona (Spain), Budapest (Hungary) |
| Service Provider | ||
| Americas | Brazil, Mexico, United States | Sao Paulo (Brazil), Puebla (Mexico) |
| Asia Pacific & Japan | India | — |
| EMEA | Austria, Switzerland, Germany, Spain, Greece, Hungary, The Netherlands, Portugal, Romania | Bonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Barcelona (Spain), Budapest (Hungary) |
Store offerings
- Ambika Charging Station Management System · Technology Excellence
- Supply Chain Transparency Suite · Technology Excellence
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where T-Systems International GmbH appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 232 | 918 |
| Build · region · ams | 224 | 918 |
| Build · region · apj | 222 | 918 |
| Build · region · emea | 225 | 918 |
| Consulting & Implementation · country · ams / brazil | 29 | 34 |
| Consulting & Implementation · country · ams / canada | 172 | 419 |
| Consulting & Implementation · country · ams / mexico | 27 | 35 |
| Consulting & Implementation · country · ams / united states | 172 | 419 |
| Consulting & Implementation · country · apj / australia | 136 | 419 |
| Consulting & Implementation · country · apj / india | 43 | 69 |
| Consulting & Implementation · country · apj / japan | 136 | 419 |
| Consulting & Implementation · country · apj / korea | 136 | 419 |
| Consulting & Implementation · country · apj / new zealand | 136 | 419 |
| Consulting & Implementation · country · emea / austria | 18 | 420 |
| Consulting & Implementation · country · emea / belgium | 18 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 18 | 420 |
| Consulting & Implementation · country · emea / croatia | 18 | 419 |
| Consulting & Implementation · country · emea / czech republic | 18 | 420 |
| Consulting & Implementation · country · emea / denmark | 18 | 420 |
| Consulting & Implementation · country · emea / finland | 18 | 420 |
| Consulting & Implementation · country · emea / france | 18 | 419 |
| Consulting & Implementation · country · emea / germany | 18 | 420 |
| Consulting & Implementation · country · emea / greece | 18 | 420 |
| Consulting & Implementation · country · emea / hungary | 18 | 420 |
| Consulting & Implementation · country · emea / ireland | 18 | 419 |
| Consulting & Implementation · country · emea / italy | 18 | 420 |
| Consulting & Implementation · country · emea / lithuania | 18 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 18 | 420 |
| Consulting & Implementation · country · emea / netherlands | 18 | 420 |
| Consulting & Implementation · country · emea / norway | 18 | 420 |
| Consulting & Implementation · country · emea / poland | 18 | 420 |
| Consulting & Implementation · country · emea / portugal | 18 | 420 |
| Consulting & Implementation · country · emea / romania | 18 | 419 |
| Consulting & Implementation · country · emea / slovakia | 18 | 420 |
| Consulting & Implementation · country · emea / slovenia | 18 | 420 |
| Consulting & Implementation · country · emea / spain | 18 | 420 |
| Consulting & Implementation · country · emea / sweden | 18 | 419 |
| Consulting & Implementation · country · emea / switzerland | 18 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 18 | 420 |
| Consulting & Implementation · product line · app engine | 46 | 391 |
| Consulting & Implementation · product line · business continuity management | 69 | 103 |
| Consulting & Implementation · product line · customer service management | 32 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 66 | 140 |
| Consulting & Implementation · product line · field service management | 111 | 222 |
| Consulting & Implementation · product line · financial services operations | 68 | 129 |
| Consulting & Implementation · product line · hardware asset management | 102 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 23 | 105 |
| Consulting & Implementation · product line · human resources | 15 | 275 |
| Consulting & Implementation · product line · it operations management health | 16 | 51 |
| Consulting & Implementation · product line · it service management pro | 29 | 118 |
| Consulting & Implementation · product line · it service management standard | 50 | 174 |
| Consulting & Implementation · product line · legal service delivery | 53 | 103 |
| Consulting & Implementation · product line · moveworks | 26 | 86 |
| Consulting & Implementation · product line · now assist creator | 42 | 247 |
| Consulting & Implementation · product line · now assist csm | 34 | 200 |
| Consulting & Implementation · product line · now assist hr | 43 | 184 |
| Consulting & Implementation · product line · now assist itsm | 90 | 267 |
| Consulting & Implementation · product line · operational technology management | 22 | 89 |
| Consulting & Implementation · product line · risk resilience sustainability | 80 | 189 |
| Consulting & Implementation · product line · security incident response | 120 | 218 |
| Consulting & Implementation · product line · software asset management | 103 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 110 | 302 |
| Consulting & Implementation · product line · technology provider service management | 16 | 73 |
| Consulting & Implementation · product line · telecom service management | 19 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 20 | 89 |
| Consulting & Implementation · product line · third party risk management | 69 | 113 |
| Consulting & Implementation · product line · vulnerability response | 121 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 89 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 66 | 120 |
| Consulting & Implementation · region · all | 44 | 1569 |
| Consulting & Implementation · region · ams | 173 | 420 |
| Consulting & Implementation · region · apj | 136 | 419 |
| Consulting & Implementation · region · emea | 18 | 420 |
| Reseller · country · ams / brazil | 29 | 37 |
| Reseller · country · ams / mexico | 23 | 35 |
| Reseller · country · ams / united states | 92 | 212 |
| Reseller · country · apj / india | 30 | 59 |
| Reseller · country · emea / austria | 35 | 54 |
| Reseller · country · emea / bosnia and herzegovina | 3 | 3 |
| Reseller · country · emea / bulgaria | 11 | 15 |
| Reseller · country · emea / croatia | 8 | 8 |
| Reseller · country · emea / czech republic | 20 | 25 |
| Reseller · country · emea / germany | 53 | 94 |
| Reseller · country · emea / greece | 19 | 23 |
| Reseller · country · emea / hungary | 17 | 22 |
| Reseller · country · emea / poland | 26 | 33 |
| Reseller · country · emea / portugal | 21 | 27 |
| Reseller · country · emea / romania | 20 | 20 |
| Reseller · country · emea / serbia | 6 | 6 |
| Reseller · country · emea / slovakia | 12 | 13 |
| Reseller · country · emea / slovenia | 9 | 10 |
| Reseller · country · emea / spain | 32 | 40 |
| Reseller · region · all | 160 | 1198 |
| Reseller · region · ams | 102 | 235 |
| Reseller · region · apj | 63 | 126 |
| Reseller · region · emea | 93 | 200 |
| Service Provider · country · ams / brazil | 16 | 23 |
| Service Provider · country · ams / mexico | 13 | 24 |
| Service Provider · country · ams / united states | 42 | 128 |
| Service Provider · country · apj / india | 18 | 44 |
| Service Provider · country · emea / austria | 12 | 29 |
| Service Provider · country · emea / germany | 15 | 48 |
| Service Provider · country · emea / greece | 5 | 12 |
| Service Provider · country · emea / hungary | 9 | 15 |
| Service Provider · country · emea / netherlands | 13 | 35 |
| Service Provider · country · emea / portugal | 9 | 17 |
| Service Provider · country · emea / romania | 5 | 12 |
| Service Provider · country · emea / spain | 9 | 23 |
| Service Provider · country · emea / switzerland | 14 | 38 |
| Service Provider · region · all | 29 | 614 |
| Service Provider · region · ams | 43 | 139 |
| Service Provider · region · apj | 23 | 78 |
| Service Provider · region · emea | 18 | 103 |
Questions about T-Systems International GmbH
- What is T-Systems International GmbH's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: T-Systems International GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Select), Service Provider (Premier), headquartered in Frankfurt am Main, Germany, with Product Line Achievements in 6 product lines (3 Validated Practices) and a customer satisfaction score of 4.88 out of 5.
- What is T-Systems International GmbH best at on ServiceNow?
- ServiceNow has validated T-Systems International GmbH's practice in Customer Service Management (CSM), Human Resources (HR), ITSM Standard.
- Where does T-Systems International GmbH operate?
- The Finder lists coverage in 44 countries with offices in Barcelona (Spain), Bonn (Germany), Dresden (Germany), Frankfurt am Main (Germany), Budapest (Hungary), Puebla (Mexico), Sao Paulo (Brazil).