Partner profile
TTEC Digital, LLC
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
TTEC Digital, LLC is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Austin, United States, with Product Line Achievements in 2 product lines (2 Validated Practices) and a customer satisfaction score of 4.93 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Austin, Texas, United States
- Legal entity
- TTEC Digital, LLC
- Finder contact
- robert.couldrey@ttecdigital.com
- Offices
- Austin (United States)
- Industries served
- Financial Services, Government, Technology
About TTEC Digital, LLC
As written by the partner in its Partner Finder record.
TTEC Digital helps clients optimize and automate back- and mid-office operations with ServiceNow, so that they can deliver experiences that live up to their customer service promises. Our deep expertise in AI and contact center technologies sets us apart as we streamline processes, make crucial data more visible, and create more consistently positive customer experiences. TTEC Digital is a full-stack ServiceNow partner, delivering across the entire platform—including ITSM, ITOM, CSM, FSM, HRSD, SecOps, GRC, and more.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 6 | Best for Customer Service Management |
| Field Service Management (FSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.88 | 6 | Best for Field Service Management |
Certifications
How to read it. People is how many staff at TTEC Digital, LLC hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 8 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 6 |
| Enterprise Architecture | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 2 |
| Enterprise Architecture Implementation Delivery Accreditation | 2 | |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 6 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 4 |
| Human Resources (HR) | Suite Certification - HR Professional | 3 |
| Manufacturing Commercial Operations | Manufacturing Commercial Operations Delivery Accreditation | 1 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 3 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 3 | |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 4 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 1 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 2 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 3 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 1 |
Accredited people: 17 sales, 9 presales, 13 delivery.
Where TTEC Digital, LLC operates
How to read it. Rows are grouped by the ServiceNow program in which TTEC Digital, LLC declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Austin (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | United States | Austin (United States) |
| EMEA | Germany, United Kingdom | — |
| Service Provider | ||
| Americas | United States | Austin (United States) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where TTEC Digital, LLC appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 670 | 918 |
| Build · region · ams | 670 | 918 |
| Build · region · apj | 669 | 918 |
| Build · region · emea | 669 | 918 |
| Consulting & Implementation · country · ams / canada | 65 | 419 |
| Consulting & Implementation · country · ams / united states | 65 | 419 |
| Consulting & Implementation · country · apj / australia | 238 | 419 |
| Consulting & Implementation · country · apj / japan | 238 | 419 |
| Consulting & Implementation · country · apj / korea | 238 | 419 |
| Consulting & Implementation · country · apj / new zealand | 238 | 419 |
| Consulting & Implementation · country · emea / austria | 188 | 420 |
| Consulting & Implementation · country · emea / belgium | 188 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 188 | 420 |
| Consulting & Implementation · country · emea / croatia | 187 | 419 |
| Consulting & Implementation · country · emea / czech republic | 188 | 420 |
| Consulting & Implementation · country · emea / denmark | 188 | 420 |
| Consulting & Implementation · country · emea / finland | 188 | 420 |
| Consulting & Implementation · country · emea / france | 187 | 419 |
| Consulting & Implementation · country · emea / germany | 188 | 420 |
| Consulting & Implementation · country · emea / greece | 188 | 420 |
| Consulting & Implementation · country · emea / hungary | 188 | 420 |
| Consulting & Implementation · country · emea / ireland | 187 | 419 |
| Consulting & Implementation · country · emea / italy | 188 | 420 |
| Consulting & Implementation · country · emea / lithuania | 187 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 188 | 420 |
| Consulting & Implementation · country · emea / netherlands | 188 | 420 |
| Consulting & Implementation · country · emea / norway | 188 | 420 |
| Consulting & Implementation · country · emea / poland | 188 | 420 |
| Consulting & Implementation · country · emea / portugal | 188 | 420 |
| Consulting & Implementation · country · emea / romania | 187 | 419 |
| Consulting & Implementation · country · emea / slovakia | 188 | 420 |
| Consulting & Implementation · country · emea / slovenia | 188 | 420 |
| Consulting & Implementation · country · emea / spain | 188 | 420 |
| Consulting & Implementation · country · emea / sweden | 187 | 419 |
| Consulting & Implementation · country · emea / switzerland | 188 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 188 | 420 |
| Consulting & Implementation · product line · app engine | 248 | 391 |
| Consulting & Implementation · product line · customer service management | 49 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 112 | 140 |
| Consulting & Implementation · product line · field service management | 6 | 222 |
| Consulting & Implementation · product line · financial services operations | 106 | 129 |
| Consulting & Implementation · product line · hardware asset management | 199 | 286 |
| Consulting & Implementation · product line · human resources | 99 | 275 |
| Consulting & Implementation · product line · manufacturing commercial operations | 17 | 50 |
| Consulting & Implementation · product line · moveworks | 57 | 86 |
| Consulting & Implementation · product line · now assist csm | 48 | 200 |
| Consulting & Implementation · product line · now assist hr | 86 | 184 |
| Consulting & Implementation · product line · now assist itsm | 238 | 267 |
| Consulting & Implementation · product line · public sector digital services | 91 | 109 |
| Consulting & Implementation · product line · retail service management | 24 | 82 |
| Consulting & Implementation · product line · software asset management | 197 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 209 | 302 |
| Consulting & Implementation · product line · vulnerability response | 177 | 215 |
| Consulting & Implementation · region · all | 111 | 1569 |
| Consulting & Implementation · region · ams | 65 | 420 |
| Consulting & Implementation · region · apj | 238 | 419 |
| Consulting & Implementation · region · emea | 188 | 420 |
| Reseller · country · ams / united states | 128 | 212 |
| Reseller · country · emea / germany | 67 | 94 |
| Reseller · country · emea / united kingdom | 76 | 109 |
| Reseller · region · all | 230 | 1198 |
| Reseller · region · ams | 141 | 235 |
| Reseller · region · emea | 134 | 200 |
| Service Provider · country · ams / united states | 89 | 128 |
| Service Provider · region · all | 210 | 614 |
| Service Provider · region · ams | 97 | 139 |
Questions about TTEC Digital, LLC
- What is TTEC Digital, LLC's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: TTEC Digital, LLC is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Select), Service Provider (Registered), headquartered in Austin, United States, with Product Line Achievements in 2 product lines (2 Validated Practices) and a customer satisfaction score of 4.93 out of 5.
- What is TTEC Digital, LLC best at on ServiceNow?
- ServiceNow has validated TTEC Digital, LLC's practice in Customer Service Management (CSM), Field Service Management (FSM).
- Where does TTEC Digital, LLC operate?
- The Finder lists coverage in 36 countries with offices in Austin (United States).