Partner profile
Australian Centre for Advanced Computing & Communications
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Australian Centre for Advanced Computing & Communications is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Haymarket, Australia, with Product Line Achievements in 9 product lines and a customer satisfaction score of 4.42 out of 5.
Partner Score
113.9
ServiceNow's ranking value, higher is better
Customer satisfaction
4.42 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
9
0 Validated Practices
Certified people
186
across 27 product lines
Architects
1 · 7
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
47 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
PremierService Provider
SelectBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
Company
- Headquarters
- Haymarket, New South Wales, Australia
- Legal entity
- AC3 Pty Ltd
- Website
- www.ac3.com.au
- Finder contact
- daniel.marsh@ac3.com.au
- Offices
- Haymarket (Australia)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics
About Australian Centre for Advanced Computing & Communications
As written by the partner in its Partner Finder record.
We're a leading managed services provider, focused on turning your technology challenges into real results. As an Elite ServiceNow Partner, we have a highly-skilled team of experts who will enable you to achieve your digital transformation objectives. We offer a variety of services to help you to digitise, evolve, and mature your organisation. From greenfields implementation to uplifting existing ServiceNow environments, AC3 have a high skilled team to help you on your journey to unlock your business potential. Our core offerings include ServiceNow implementation services, ServiceNow upgrade services, enterprise service management enablement, platform and service delivery maturity assessment, champion enablement and ServiceNow managed support services. If you would like to transform the old and manual ways of working into modern, digitised workflows and make work and your business better, don't wait, get in touch to find out how we can help today!
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 0 | n/p | 19 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 4 | 4.63 | 13 | Best for Customer Service Management |
| Field Service Management (FSM) | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 2 | 4.50 | 4 | Best for Field Service Management |
| Healthcare & Life Sciences | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 0 | n/p | 5 | Best for Healthcare & Life Sciences |
| Human Resources (HR) | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 4 | 4.38 | 13 | Best for Human Resources |
| ITOM Visibility | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 3 | 4.17 | 4 | Best for ITOM Visibility |
| ITSM Pro | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 1 | 5.00 | 6 | Best for ITSM Pro |
| ITSM Standard | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 7 | 4.64 | 7 | Best for ITSM Standard |
| Strategic Portfolio Management Standard | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 0 | n/p | 5 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at Australian Centre for Advanced Computing & Communications hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 19 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 13 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 4 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 1 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 4 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 5 |
| Human Resources (HR) | Suite Certification - HR Professional | 13 |
| ITOM Health | Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 4 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 8 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 4 | |
| ITSM Pro | Employee Center Accreditation | 13 |
| Micro-Certification – DevOps Change Velocity | 6 | |
| Suite Certification - ITSM Professional | 6 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 13 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 7 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 1 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 2 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 7 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 7 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 12 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 5 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 5 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 4 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 5 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 5 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 1 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 6 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 2 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 32 sales, 34 presales, 37 delivery.
Where Australian Centre for Advanced Computing & Communications operates
How to read it. Rows are grouped by the ServiceNow program in which Australian Centre for Advanced Computing & Communications declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | Haymarket (Australia) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Asia Pacific & Japan | Australia, New Zealand | Haymarket (Australia) |
| Service Provider | ||
| Asia Pacific & Japan | Australia, New Zealand | Haymarket (Australia) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Australian Centre for Advanced Computing & Communications appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 135 | 419 |
| Consulting & Implementation · country · ams / united states | 135 | 419 |
| Consulting & Implementation · country · apj / australia | 7 | 419 |
| Consulting & Implementation · country · apj / japan | 7 | 419 |
| Consulting & Implementation · country · apj / korea | 7 | 419 |
| Consulting & Implementation · country · apj / new zealand | 7 | 419 |
| Consulting & Implementation · country · emea / austria | 109 | 420 |
| Consulting & Implementation · country · emea / belgium | 109 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 109 | 420 |
| Consulting & Implementation · country · emea / croatia | 108 | 419 |
| Consulting & Implementation · country · emea / czech republic | 109 | 420 |
| Consulting & Implementation · country · emea / denmark | 109 | 420 |
| Consulting & Implementation · country · emea / finland | 109 | 420 |
| Consulting & Implementation · country · emea / france | 108 | 419 |
| Consulting & Implementation · country · emea / germany | 109 | 420 |
| Consulting & Implementation · country · emea / greece | 109 | 420 |
| Consulting & Implementation · country · emea / hungary | 109 | 420 |
| Consulting & Implementation · country · emea / ireland | 108 | 419 |
| Consulting & Implementation · country · emea / italy | 109 | 420 |
| Consulting & Implementation · country · emea / lithuania | 108 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 109 | 420 |
| Consulting & Implementation · country · emea / netherlands | 109 | 420 |
| Consulting & Implementation · country · emea / norway | 109 | 420 |
| Consulting & Implementation · country · emea / poland | 109 | 420 |
| Consulting & Implementation · country · emea / portugal | 109 | 420 |
| Consulting & Implementation · country · emea / romania | 108 | 419 |
| Consulting & Implementation · country · emea / slovakia | 109 | 420 |
| Consulting & Implementation · country · emea / slovenia | 109 | 420 |
| Consulting & Implementation · country · emea / spain | 109 | 420 |
| Consulting & Implementation · country · emea / sweden | 108 | 419 |
| Consulting & Implementation · country · emea / switzerland | 109 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 109 | 420 |
| Consulting & Implementation · product line · app engine | 59 | 391 |
| Consulting & Implementation · product line · customer service management | 58 | 300 |
| Consulting & Implementation · product line · field service management | 13 | 222 |
| Consulting & Implementation · product line · financial services operations | 10 | 129 |
| Consulting & Implementation · product line · hardware asset management | 38 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 11 | 105 |
| Consulting & Implementation · product line · human resources | 30 | 275 |
| Consulting & Implementation · product line · it operations management health | 29 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 35 | 82 |
| Consulting & Implementation · product line · it service management pro | 36 | 118 |
| Consulting & Implementation · product line · it service management standard | 90 | 174 |
| Consulting & Implementation · product line · legal service delivery | 8 | 103 |
| Consulting & Implementation · product line · moveworks | 31 | 86 |
| Consulting & Implementation · product line · now assist creator | 51 | 247 |
| Consulting & Implementation · product line · now assist csm | 58 | 200 |
| Consulting & Implementation · product line · now assist hr | 29 | 184 |
| Consulting & Implementation · product line · now assist itsm | 33 | 267 |
| Consulting & Implementation · product line · public sector digital services | 12 | 109 |
| Consulting & Implementation · product line · risk resilience sustainability | 55 | 189 |
| Consulting & Implementation · product line · security incident response | 20 | 218 |
| Consulting & Implementation · product line · software asset management | 39 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 40 | 302 |
| Consulting & Implementation · product line · telecommunications network inventory | 26 | 89 |
| Consulting & Implementation · product line · third party risk management | 50 | 113 |
| Consulting & Implementation · product line · vulnerability response | 23 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 32 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 14 | 120 |
| Consulting & Implementation · region · all | 47 | 1569 |
| Consulting & Implementation · region · ams | 135 | 420 |
| Consulting & Implementation · region · apj | 7 | 419 |
| Consulting & Implementation · region · emea | 109 | 420 |
| Reseller · country · apj / australia | 20 | 53 |
| Reseller · country · apj / new zealand | 18 | 29 |
| Reseller · region · all | 105 | 1198 |
| Reseller · region · apj | 42 | 126 |
| Service Provider · country · apj / australia | 24 | 29 |
| Service Provider · country · apj / new zealand | 18 | 20 |
| Service Provider · region · all | 127 | 614 |
| Service Provider · region · apj | 38 | 78 |
Questions about Australian Centre for Advanced Computing & Communications
- What is Australian Centre for Advanced Computing & Communications's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Australian Centre for Advanced Computing & Communications is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Haymarket, Australia, with Product Line Achievements in 9 product lines and a customer satisfaction score of 4.42 out of 5.
- What is Australian Centre for Advanced Computing & Communications best at on ServiceNow?
- Australian Centre for Advanced Computing & Communications holds Product Line Achievements in App Engine, Customer Service Management (CSM), Field Service Management (FSM), Healthcare & Life Sciences, Human Resources (HR), ITOM Visibility, ITSM Pro, ITSM Standard, Strategic Portfolio Management Standard.
- Where does Australian Centre for Advanced Computing & Communications operate?
- The Finder lists coverage in 36 countries with offices in Haymarket (Australia).