Partner profile
Ahead LLC
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Ahead LLC is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Registered), headquartered in Chicago, United States, with Product Line Achievements in 9 product lines (3 Validated Practices) and a customer satisfaction score of 4.72 out of 5.
Partner Score
197.9
ServiceNow's ranking value, higher is better
Customer satisfaction
4.72 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
9
3 Validated Practices
Certified people
397
across 27 product lines
Architects
3 · 10
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
25 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
RegisteredBuild
PremierEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: AMS Specialization, AMS Sales Expertise, AMS Product Expertise.
Company
- Headquarters
- Chicago, Illinois, United States
- Legal entity
- Ahead, Inc.
- Website
- www.ahead.com/
- Finder contact
- jason.taub@ahead.om
- Offices
- Chicago (United States), Slough (United Kingdom)
- Industries served
- Education, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Service Provider, Technology
About Ahead LLC
As written by the partner in its Partner Finder record.
AHEAD helps to engineer platforms, the digital backbone for the modern enterprise. With Strategic Consulting, Implementation and Next-Gen Managed Services across ServiceNow, Cloud, Security, AI, FinOps, DevOps, Data Analytics, Network, and Data Center, AHEAD has become a key partner for countless enterprises in their path to enable and sustain digital business transformation. Within ServiceNow, Ahead is an Elite Service Now Partner and is highly certified across Technology (ITSM, ITOM, SPM, SecOps, HAM, SAM), Customer, and Employee workflows. We received the "Global Partner Award" and "Americas Partner Award" in 2022. Engage real experts at www.AHEAD.com and follow us on X at @AHEAD
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.50 | 26 | Best for Customer Service Management |
| Hardware Asset Management (HAM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.88 | 38 | Best for Hardware Asset Management |
| ITOM Visibility | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 9 | 4.94 | 7 | Best for ITOM Visibility |
| ITSM Pro | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.67 | 2 | Best for ITSM Pro |
| ITSM Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 19 | 4.74 | 4 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 22 | Best for Now Assist for IT Service Management |
| Risk, Resilience, Sustainability | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.67 | 12 | Best for Risk, Resilience, Sustainability |
| Software Asset Management (SAM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 9 | 4.67 | 37 | Best for Software Asset Management |
| Third-party Risk Management | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 7 | Best for Third-party Risk Management |
Certifications
How to read it. People is how many staff at Ahead LLC hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 82 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 5 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 26 |
| Enterprise Architecture | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 11 |
| Enterprise Architecture Implementation Delivery Accreditation | 5 | |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 5 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 38 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 1 |
| Human Resources (HR) | Suite Certification - HR Professional | 15 |
| ITOM Health | Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 3 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 10 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 7 | |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 2 |
| Suite Certification - ITSM Professional | 2 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 4 |
| Employee Center Accreditation | 6 | |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 9 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 9 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 5 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 11 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 8 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 22 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 2 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 24 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 11 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 37 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 17 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 1 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 7 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 9 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
Accredited people: 137 sales, 96 presales, 195 delivery.
Where Ahead LLC operates
How to read it. Rows are grouped by the ServiceNow program in which Ahead LLC declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Brazil, Canada, Mexico, United States | Chicago (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Slough (United Kingdom) |
| Reseller | ||
| Americas | Canada, United States | Chicago (United States) |
| Asia Pacific & Japan | India | — |
| EMEA | United Kingdom | Slough (United Kingdom) |
| Service Provider | ||
| Americas | United States | Chicago (United States) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Ahead LLC appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 58 | 918 |
| Build · region · ams | 32 | 918 |
| Build · region · apj | 77 | 918 |
| Build · region · emea | 88 | 918 |
| Consulting & Implementation · country · ams / brazil | 5 | 34 |
| Consulting & Implementation · country · ams / canada | 11 | 419 |
| Consulting & Implementation · country · ams / mexico | 4 | 35 |
| Consulting & Implementation · country · ams / united states | 11 | 419 |
| Consulting & Implementation · country · apj / australia | 70 | 419 |
| Consulting & Implementation · country · apj / japan | 70 | 419 |
| Consulting & Implementation · country · apj / korea | 70 | 419 |
| Consulting & Implementation · country · apj / new zealand | 70 | 419 |
| Consulting & Implementation · country · emea / austria | 100 | 420 |
| Consulting & Implementation · country · emea / belgium | 100 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 100 | 420 |
| Consulting & Implementation · country · emea / croatia | 99 | 419 |
| Consulting & Implementation · country · emea / czech republic | 100 | 420 |
| Consulting & Implementation · country · emea / denmark | 100 | 420 |
| Consulting & Implementation · country · emea / finland | 100 | 420 |
| Consulting & Implementation · country · emea / france | 99 | 419 |
| Consulting & Implementation · country · emea / germany | 100 | 420 |
| Consulting & Implementation · country · emea / greece | 100 | 420 |
| Consulting & Implementation · country · emea / hungary | 100 | 420 |
| Consulting & Implementation · country · emea / ireland | 99 | 419 |
| Consulting & Implementation · country · emea / italy | 100 | 420 |
| Consulting & Implementation · country · emea / lithuania | 99 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 100 | 420 |
| Consulting & Implementation · country · emea / netherlands | 100 | 420 |
| Consulting & Implementation · country · emea / norway | 100 | 420 |
| Consulting & Implementation · country · emea / poland | 100 | 420 |
| Consulting & Implementation · country · emea / portugal | 100 | 420 |
| Consulting & Implementation · country · emea / romania | 99 | 419 |
| Consulting & Implementation · country · emea / slovakia | 100 | 420 |
| Consulting & Implementation · country · emea / slovenia | 100 | 420 |
| Consulting & Implementation · country · emea / spain | 100 | 420 |
| Consulting & Implementation · country · emea / sweden | 99 | 419 |
| Consulting & Implementation · country · emea / switzerland | 100 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 100 | 420 |
| Consulting & Implementation · product line · app engine | 70 | 391 |
| Consulting & Implementation · product line · business continuity management | 15 | 103 |
| Consulting & Implementation · product line · customer service management | 27 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 13 | 140 |
| Consulting & Implementation · product line · field service management | 40 | 222 |
| Consulting & Implementation · product line · financial services operations | 14 | 129 |
| Consulting & Implementation · product line · hardware asset management | 43 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 20 | 105 |
| Consulting & Implementation · product line · human resources | 47 | 275 |
| Consulting & Implementation · product line · it operations management health | 19 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 5 | 82 |
| Consulting & Implementation · product line · it service management pro | 37 | 118 |
| Consulting & Implementation · product line · it service management standard | 22 | 174 |
| Consulting & Implementation · product line · moveworks | 36 | 86 |
| Consulting & Implementation · product line · now assist creator | 61 | 247 |
| Consulting & Implementation · product line · now assist csm | 29 | 200 |
| Consulting & Implementation · product line · now assist hr | 23 | 184 |
| Consulting & Implementation · product line · now assist itsm | 10 | 267 |
| Consulting & Implementation · product line · public sector digital services | 15 | 109 |
| Consulting & Implementation · product line · risk resilience sustainability | 15 | 189 |
| Consulting & Implementation · product line · security incident response | 28 | 218 |
| Consulting & Implementation · product line · software asset management | 17 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 51 | 302 |
| Consulting & Implementation · product line · telecommunications network inventory | 16 | 89 |
| Consulting & Implementation · product line · third party risk management | 5 | 113 |
| Consulting & Implementation · product line · vulnerability response | 31 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 46 | 145 |
| Consulting & Implementation · region · all | 25 | 1569 |
| Consulting & Implementation · region · ams | 11 | 420 |
| Consulting & Implementation · region · apj | 70 | 419 |
| Consulting & Implementation · region · emea | 100 | 420 |
| Reseller · country · ams / canada | 4 | 105 |
| Reseller · country · ams / united states | 5 | 212 |
| Reseller · country · apj / india | 20 | 59 |
| Reseller · country · emea / united kingdom | 35 | 109 |
| Reseller · region · all | 14 | 1198 |
| Reseller · region · ams | 5 | 235 |
| Reseller · region · apj | 34 | 126 |
| Reseller · region · emea | 47 | 200 |
| Service Provider · country · ams / united states | 50 | 128 |
| Service Provider · region · all | 81 | 614 |
| Service Provider · region · ams | 53 | 139 |
Questions about Ahead LLC
- What is Ahead LLC's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Ahead LLC is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Registered), headquartered in Chicago, United States, with Product Line Achievements in 9 product lines (3 Validated Practices) and a customer satisfaction score of 4.72 out of 5.
- What is Ahead LLC best at on ServiceNow?
- ServiceNow has validated Ahead LLC's practice in Customer Service Management (CSM), ITOM Visibility, ITSM Standard.
- Where does Ahead LLC operate?
- The Finder lists coverage in 39 countries with offices in Chicago (United States), Slough (United Kingdom).