Partner profile

DGS S.p.A
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
DGS S.p.A is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Rome, Italy, with Product Line Achievements in 6 product lines (1 Validated Practice) and a customer satisfaction score of 4.96 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Rome, Italy
- Legal entity
- DGS SpA
- Website
- www.dgsspa.com/en/
- Finder contact
- sara.delbianco@dgsspa.com
- Offices
- Rome (Italy)
- Industries served
- Education, Energy and Utilities, Government, Healthcare and Life Sciences, Manufacturing, Service Provider, Technology, Transportation and Logistics
About DGS S.p.A
As written by the partner in its Partner Finder record.
The DGS ServiceNow Competence Center combines over a decade of ServiceNow expertise, where it has been recognized as a trusted leader in the Italian market, with DGS's innovation power. We deliver end-to-end solutions—from business process consulting to platform implementation—leveraging native AI/GenAI capabilities and integrating external technologies available at clients ecosystem. With proven experience across industries, we support clients in Digital transformation, continuous application maintenance improvement and official ServiceNow-certified training. Our mission: enable success through solutions that reduce costs, optimize performance and create new business opportunities. At DGS, we turn technology into value and ideas into results. https://www.dgsspa.com/digital-solutions/centri-di-competenza/servicenow/
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 16 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 8 | 4.94 | 11 | Best for Customer Service Management |
| ITSM Pro | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 8 | Best for ITSM Pro |
| ITSM Standard | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 5.00 | 14 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 19 | Best for Now Assist for IT Service Management |
| Strategic Portfolio Management Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 12 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at DGS S.p.A hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 16 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 11 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 3 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 2 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 3 |
| Human Resources (HR) | Suite Certification - HR Professional | 2 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 1 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 1 | |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 8 |
| Suite Certification - ITSM Professional | 8 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 25 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 14 | |
| Employee Center Accreditation | 22 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 11 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 10 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 1 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 19 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 5 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 1 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 13 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 1 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 3 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 42 sales, 28 presales, 72 delivery.
Where DGS S.p.A operates
How to read it. Rows are grouped by the ServiceNow program in which DGS S.p.A declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Rome (Italy) |
| Reseller | ||
| Americas | Brazil, Chile, Colombia | — |
| EMEA | Spain, Italy | Rome (Italy) |
| Service Provider | ||
| EMEA | Italy | Rome (Italy) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where DGS S.p.A appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 144 | 419 |
| Consulting & Implementation · country · ams / united states | 144 | 419 |
| Consulting & Implementation · country · apj / australia | 85 | 419 |
| Consulting & Implementation · country · apj / japan | 85 | 419 |
| Consulting & Implementation · country · apj / korea | 85 | 419 |
| Consulting & Implementation · country · apj / new zealand | 85 | 419 |
| Consulting & Implementation · country · emea / austria | 21 | 420 |
| Consulting & Implementation · country · emea / belgium | 21 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 21 | 420 |
| Consulting & Implementation · country · emea / croatia | 21 | 419 |
| Consulting & Implementation · country · emea / czech republic | 21 | 420 |
| Consulting & Implementation · country · emea / denmark | 21 | 420 |
| Consulting & Implementation · country · emea / finland | 21 | 420 |
| Consulting & Implementation · country · emea / france | 21 | 419 |
| Consulting & Implementation · country · emea / germany | 21 | 420 |
| Consulting & Implementation · country · emea / greece | 21 | 420 |
| Consulting & Implementation · country · emea / hungary | 21 | 420 |
| Consulting & Implementation · country · emea / ireland | 21 | 419 |
| Consulting & Implementation · country · emea / italy | 21 | 420 |
| Consulting & Implementation · country · emea / lithuania | 21 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 21 | 420 |
| Consulting & Implementation · country · emea / netherlands | 21 | 420 |
| Consulting & Implementation · country · emea / norway | 21 | 420 |
| Consulting & Implementation · country · emea / poland | 21 | 420 |
| Consulting & Implementation · country · emea / portugal | 21 | 420 |
| Consulting & Implementation · country · emea / romania | 21 | 419 |
| Consulting & Implementation · country · emea / slovakia | 21 | 420 |
| Consulting & Implementation · country · emea / slovenia | 21 | 420 |
| Consulting & Implementation · country · emea / spain | 21 | 420 |
| Consulting & Implementation · country · emea / sweden | 21 | 419 |
| Consulting & Implementation · country · emea / switzerland | 21 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 21 | 420 |
| Consulting & Implementation · product line · app engine | 35 | 391 |
| Consulting & Implementation · product line · customer service management | 62 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 28 | 140 |
| Consulting & Implementation · product line · field service management | 79 | 222 |
| Consulting & Implementation · product line · financial services operations | 32 | 129 |
| Consulting & Implementation · product line · human resources | 133 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 70 | 82 |
| Consulting & Implementation · product line · it service management pro | 39 | 118 |
| Consulting & Implementation · product line · it service management standard | 52 | 174 |
| Consulting & Implementation · product line · legal service delivery | 23 | 103 |
| Consulting & Implementation · product line · now assist creator | 32 | 247 |
| Consulting & Implementation · product line · now assist csm | 62 | 200 |
| Consulting & Implementation · product line · now assist hr | 110 | 184 |
| Consulting & Implementation · product line · now assist itsm | 18 | 267 |
| Consulting & Implementation · product line · risk resilience sustainability | 86 | 189 |
| Consulting & Implementation · product line · security incident response | 99 | 218 |
| Consulting & Implementation · product line · strategic portfolio management pro | 19 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 25 | 302 |
| Consulting & Implementation · product line · telecom service management | 29 | 78 |
| Consulting & Implementation · product line · vulnerability response | 105 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 68 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 43 | 120 |
| Consulting & Implementation · region · all | 48 | 1569 |
| Consulting & Implementation · region · ams | 145 | 420 |
| Consulting & Implementation · region · apj | 85 | 419 |
| Consulting & Implementation · region · emea | 21 | 420 |
| Reseller · country · ams / brazil | 22 | 37 |
| Reseller · country · ams / chile | 13 | 21 |
| Reseller · country · ams / colombia | 11 | 17 |
| Reseller · country · emea / italy | 23 | 37 |
| Reseller · country · emea / spain | 26 | 40 |
| Reseller · region · all | 111 | 1198 |
| Reseller · region · ams | 73 | 235 |
| Reseller · region · emea | 68 | 200 |
| Service Provider · country · emea / italy | 19 | 32 |
| Service Provider · region · all | 49 | 614 |
| Service Provider · region · emea | 31 | 103 |
Questions about DGS S.p.A
- What is DGS S.p.A's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: DGS S.p.A is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Rome, Italy, with Product Line Achievements in 6 product lines (1 Validated Practice) and a customer satisfaction score of 4.96 out of 5.
- What is DGS S.p.A best at on ServiceNow?
- ServiceNow has validated DGS S.p.A's practice in ITSM Standard.
- Where does DGS S.p.A operate?
- The Finder lists coverage in 39 countries with offices in Rome (Italy).