PartnerIndexServiceNow partner data, as published

Partner profile

DGS S.p.A logo

DGS S.p.A

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

DGS S.p.A is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Rome, Italy, with Product Line Achievements in 6 product lines (1 Validated Practice) and a customer satisfaction score of 4.96 out of 5.

Partner Score
129.3
ServiceNow's ranking value, higher is better
Customer satisfaction
4.96 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
6
1 Validated Practices
Certified people
184
across 22 product lines
Architects
0 · 1
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
48 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Premier
Service Provider
Select
Build
not in program

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Rome, Italy
Legal entity
DGS SpA
Website
www.dgsspa.com/en/
Finder contact
sara.delbianco@dgsspa.com
Offices
Rome (Italy)
Industries served
Education, Energy and Utilities, Government, Healthcare and Life Sciences, Manufacturing, Service Provider, Technology, Transportation and Logistics

About DGS S.p.A

As written by the partner in its Partner Finder record.

The DGS ServiceNow Competence Center combines over a decade of ServiceNow expertise, where it has been recognized as a trusted leader in the Italian market, with DGS's innovation power. We deliver end-to-end solutions—from business process consulting to platform implementation—leveraging native AI/GenAI capabilities and integrating external technologies available at clients ecosystem. With proven experience across industries, we support clients in Digital transformation, continuous application maintenance improvement and official ServiceNow-certified training. Our mission: enable success through solutions that reduce costs, optimize performance and create new business opportunities. At DGS, we turn technology into value and ideas into results. https://www.dgsspa.com/digital-solutions/centri-di-competenza/servicenow/

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.0016 Best for App Engine
Customer Service Management (CSM) —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 84.9411 Best for Customer Service Management
ITSM Pro —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.008 Best for ITSM Pro
ITSM Standard —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 65.0014 Best for ITSM Standard
Now Assist for IT Service Management (ITSM) —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.0019 Best for Now Assist for IT Service Management
Strategic Portfolio Management Standard —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 35.0012 Best for Strategic Portfolio Management Standard

Certifications

How to read it. People is how many staff at DGS S.p.A hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)16
Customer Service Management (CSM)Suite Certification - CSM Professional11
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation3
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)2
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional3
Human Resources (HR)Suite Certification - HR Professional2
ITOM VisibilitySuite Certification - Data Foundations (CMDB and CSDM) Professional1
Suite Certification – IT Operations Management Visibility (ITOM Visibility)1
ITSM ProMicro-Certification – DevOps Change Velocity8
Suite Certification - ITSM Professional8
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))25
Certified Implementation Specialist – IT Service Management (CIS-ITSM)14
Employee Center Accreditation22
Legal Service DeliverySuite Certification - Legal Service Delivery1
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation11
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite10
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite19
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)5
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)1
Strategic Portfolio Management ProStrategic Planning Delivery Accreditation1
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)13
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management1
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)1
Workflow Data FabricSuite Certification - Workflow Data Fabric3
Workplace Service DeliverySuite Certification - Workplace Service Delivery1

Accredited people: 42 sales, 28 presales, 72 delivery.

Where DGS S.p.A operates

How to read it. Rows are grouped by the ServiceNow program in which DGS S.p.A declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United States—
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaRome (Italy)
Reseller
AmericasBrazil, Chile, Colombia—
EMEASpain, ItalyRome (Italy)
Service Provider
EMEAItalyRome (Italy)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where DGS S.p.A appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Consulting & Implementation · country · ams / canada144419
Consulting & Implementation · country · ams / united states144419
Consulting & Implementation · country · apj / australia85419
Consulting & Implementation · country · apj / japan85419
Consulting & Implementation · country · apj / korea85419
Consulting & Implementation · country · apj / new zealand85419
Consulting & Implementation · country · emea / austria21420
Consulting & Implementation · country · emea / belgium21420
Consulting & Implementation · country · emea / bulgaria21420
Consulting & Implementation · country · emea / croatia21419
Consulting & Implementation · country · emea / czech republic21420
Consulting & Implementation · country · emea / denmark21420
Consulting & Implementation · country · emea / finland21420
Consulting & Implementation · country · emea / france21419
Consulting & Implementation · country · emea / germany21420
Consulting & Implementation · country · emea / greece21420
Consulting & Implementation · country · emea / hungary21420
Consulting & Implementation · country · emea / ireland21419
Consulting & Implementation · country · emea / italy21420
Consulting & Implementation · country · emea / lithuania21419
Consulting & Implementation · country · emea / luxembourg21420
Consulting & Implementation · country · emea / netherlands21420
Consulting & Implementation · country · emea / norway21420
Consulting & Implementation · country · emea / poland21420
Consulting & Implementation · country · emea / portugal21420
Consulting & Implementation · country · emea / romania21419
Consulting & Implementation · country · emea / slovakia21420
Consulting & Implementation · country · emea / slovenia21420
Consulting & Implementation · country · emea / spain21420
Consulting & Implementation · country · emea / sweden21419
Consulting & Implementation · country · emea / switzerland21420
Consulting & Implementation · country · emea / united kingdom21420
Consulting & Implementation · product line · app engine35391
Consulting & Implementation · product line · customer service management62300
Consulting & Implementation · product line · enterprise architecture28140
Consulting & Implementation · product line · field service management79222
Consulting & Implementation · product line · financial services operations32129
Consulting & Implementation · product line · human resources133275
Consulting & Implementation · product line · it operations management visibility7082
Consulting & Implementation · product line · it service management pro39118
Consulting & Implementation · product line · it service management standard52174
Consulting & Implementation · product line · legal service delivery23103
Consulting & Implementation · product line · now assist creator32247
Consulting & Implementation · product line · now assist csm62200
Consulting & Implementation · product line · now assist hr110184
Consulting & Implementation · product line · now assist itsm18267
Consulting & Implementation · product line · risk resilience sustainability86189
Consulting & Implementation · product line · security incident response99218
Consulting & Implementation · product line · strategic portfolio management pro1953
Consulting & Implementation · product line · strategic portfolio management standard25302
Consulting & Implementation · product line · telecom service management2978
Consulting & Implementation · product line · vulnerability response105215
Consulting & Implementation · product line · workflow data fabric68145
Consulting & Implementation · product line · workplace service delivery43120
Consulting & Implementation · region · all481569
Consulting & Implementation · region · ams145420
Consulting & Implementation · region · apj85419
Consulting & Implementation · region · emea21420
Reseller · country · ams / brazil2237
Reseller · country · ams / chile1321
Reseller · country · ams / colombia1117
Reseller · country · emea / italy2337
Reseller · country · emea / spain2640
Reseller · region · all1111198
Reseller · region · ams73235
Reseller · region · emea68200
Service Provider · country · emea / italy1932
Service Provider · region · all49614
Service Provider · region · emea31103

Questions about DGS S.p.A

What is DGS S.p.A's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: DGS S.p.A is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Rome, Italy, with Product Line Achievements in 6 product lines (1 Validated Practice) and a customer satisfaction score of 4.96 out of 5.
What is DGS S.p.A best at on ServiceNow?
ServiceNow has validated DGS S.p.A's practice in ITSM Standard.
Where does DGS S.p.A operate?
The Finder lists coverage in 39 countries with offices in Rome (Italy).