Partner profile
Genpact
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Genpact is an Elite ServiceNow partner for Consulting & Implementation and Reseller and Service Provider, headquartered in London, United Kingdom, with Product Line Achievements in 5 product lines and a customer satisfaction score of 4.67 out of 5.
Partner Score
238.3
ServiceNow's ranking value, higher is better
Customer satisfaction
4.67 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
5
0 Validated Practices
Certified people
733
across 26 product lines
Architects
3 · 11
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
49 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
EliteBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
Company
- Headquarters
- London, United Kingdom
- Legal entity
- Genpact
- Website
- www.genpact.com/
- Finder contact
- charity.hannah@genpact.com
- ServiceNow Store
- 5 offerings
- Offices
- Gurgaon (India), Hyderabad (India), London (United Kingdom)
- Industries served
- Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics
About Genpact
As written by the partner in its Partner Finder record.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 140,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 42 | Best for Customer Service Management |
| ITOM Visibility | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 6 | Best for ITOM Visibility |
| ITSM Pro | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 7 | Best for ITSM Pro |
| ITSM Standard | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.40 | 7 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 24 | Best for Now Assist for IT Service Management |
Certifications
How to read it. People is how many staff at Genpact hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 280 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 42 |
| Enterprise Architecture | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 18 |
| Enterprise Architecture Implementation Delivery Accreditation | 4 | |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 4 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 21 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 30 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 4 |
| Human Resources (HR) | Suite Certification - HR Professional | 20 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 6 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 6 | |
| ITSM Pro | Employee Center Accreditation | 14 |
| Micro-Certification – DevOps Change Velocity | 7 | |
| Suite Certification - ITSM Professional | 7 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 7 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 10 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 10 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 107 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 15 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 10 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 24 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 1 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 29 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 4 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 15 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 24 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 3 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 8 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
Accredited people: 67 sales, 82 presales, 362 delivery.
Where Genpact operates
How to read it. Rows are grouped by the ServiceNow program in which Genpact declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, India, Japan, South Korea, New Zealand | Gurgaon (India), Hyderabad (India) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | London (United Kingdom) |
| Reseller | ||
| Americas | Brazil, Canada, United States | — |
| Asia Pacific & Japan | Australia, India, Japan, New Zealand | Gurgaon (India), Hyderabad (India) |
| EMEA | Switzerland, Germany, Denmark, United Kingdom, Ireland, The Netherlands, South Africa | London (United Kingdom) |
| Service Provider | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, India, Japan | Gurgaon (India), Hyderabad (India) |
| EMEA | Germany, Denmark, France, United Kingdom, Hungary, Ireland, Italy, The Netherlands | London (United Kingdom) |
Store offerings
- Digital Health · Customer Experience
- Genpact Wealth System of Engagement · Customer Experience
- Lending as a Service · Customer Experience
- Source to Pay-as-a-Service · Hyperautomation and Low Code
- Unified Agentic GBS · Employee Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Genpact appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 29 | 419 |
| Consulting & Implementation · country · ams / united states | 29 | 419 |
| Consulting & Implementation · country · apj / australia | 91 | 419 |
| Consulting & Implementation · country · apj / india | 34 | 69 |
| Consulting & Implementation · country · apj / japan | 91 | 419 |
| Consulting & Implementation · country · apj / korea | 91 | 419 |
| Consulting & Implementation · country · apj / new zealand | 91 | 419 |
| Consulting & Implementation · country · emea / austria | 47 | 420 |
| Consulting & Implementation · country · emea / belgium | 47 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 47 | 420 |
| Consulting & Implementation · country · emea / croatia | 46 | 419 |
| Consulting & Implementation · country · emea / czech republic | 47 | 420 |
| Consulting & Implementation · country · emea / denmark | 47 | 420 |
| Consulting & Implementation · country · emea / finland | 47 | 420 |
| Consulting & Implementation · country · emea / france | 46 | 419 |
| Consulting & Implementation · country · emea / germany | 47 | 420 |
| Consulting & Implementation · country · emea / greece | 47 | 420 |
| Consulting & Implementation · country · emea / hungary | 47 | 420 |
| Consulting & Implementation · country · emea / ireland | 46 | 419 |
| Consulting & Implementation · country · emea / italy | 47 | 420 |
| Consulting & Implementation · country · emea / lithuania | 46 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 47 | 420 |
| Consulting & Implementation · country · emea / netherlands | 47 | 420 |
| Consulting & Implementation · country · emea / norway | 47 | 420 |
| Consulting & Implementation · country · emea / poland | 47 | 420 |
| Consulting & Implementation · country · emea / portugal | 47 | 420 |
| Consulting & Implementation · country · emea / romania | 46 | 419 |
| Consulting & Implementation · country · emea / slovakia | 47 | 420 |
| Consulting & Implementation · country · emea / slovenia | 47 | 420 |
| Consulting & Implementation · country · emea / spain | 47 | 420 |
| Consulting & Implementation · country · emea / sweden | 46 | 419 |
| Consulting & Implementation · country · emea / switzerland | 47 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 47 | 420 |
| Consulting & Implementation · product line · app engine | 92 | 391 |
| Consulting & Implementation · product line · business continuity management | 53 | 103 |
| Consulting & Implementation · product line · customer service management | 65 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 35 | 140 |
| Consulting & Implementation · product line · field service management | 82 | 222 |
| Consulting & Implementation · product line · financial services operations | 37 | 129 |
| Consulting & Implementation · product line · hardware asset management | 65 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 41 | 105 |
| Consulting & Implementation · product line · human resources | 68 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 25 | 82 |
| Consulting & Implementation · product line · it service management pro | 3 | 118 |
| Consulting & Implementation · product line · it service management standard | 71 | 174 |
| Consulting & Implementation · product line · moveworks | 50 | 86 |
| Consulting & Implementation · product line · now assist creator | 81 | 247 |
| Consulting & Implementation · product line · now assist csm | 65 | 200 |
| Consulting & Implementation · product line · now assist hr | 57 | 184 |
| Consulting & Implementation · product line · now assist itsm | 14 | 267 |
| Consulting & Implementation · product line · operational technology management | 34 | 89 |
| Consulting & Implementation · product line · retail service management | 34 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 58 | 189 |
| Consulting & Implementation · product line · security incident response | 103 | 218 |
| Consulting & Implementation · product line · software asset management | 63 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 69 | 302 |
| Consulting & Implementation · product line · third party risk management | 52 | 113 |
| Consulting & Implementation · product line · vulnerability response | 107 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 71 | 145 |
| Consulting & Implementation · region · all | 49 | 1569 |
| Consulting & Implementation · region · ams | 29 | 420 |
| Consulting & Implementation · region · apj | 91 | 419 |
| Consulting & Implementation · region · emea | 47 | 420 |
| Reseller · country · ams / brazil | 16 | 37 |
| Reseller · country · ams / canada | 28 | 105 |
| Reseller · country · ams / united states | 33 | 212 |
| Reseller · country · apj / australia | 18 | 53 |
| Reseller · country · apj / india | 21 | 59 |
| Reseller · country · apj / japan | 24 | 45 |
| Reseller · country · apj / new zealand | 16 | 29 |
| Reseller · country · emea / denmark | 10 | 54 |
| Reseller · country · emea / germany | 12 | 94 |
| Reseller · country · emea / ireland | 8 | 60 |
| Reseller · country · emea / netherlands | 9 | 58 |
| Reseller · country · emea / south africa | 8 | 31 |
| Reseller · country · emea / switzerland | 10 | 76 |
| Reseller · country · emea / united kingdom | 11 | 109 |
| Reseller · region · all | 27 | 1198 |
| Reseller · region · ams | 35 | 235 |
| Reseller · region · apj | 38 | 126 |
| Reseller · region · emea | 14 | 200 |
| Service Provider · country · ams / canada | 8 | 55 |
| Service Provider · country · ams / united states | 8 | 128 |
| Service Provider · country · apj / australia | 7 | 29 |
| Service Provider · country · apj / india | 7 | 44 |
| Service Provider · country · apj / japan | 6 | 36 |
| Service Provider · country · emea / denmark | 9 | 28 |
| Service Provider · country · emea / france | 9 | 33 |
| Service Provider · country · emea / germany | 10 | 48 |
| Service Provider · country · emea / hungary | 7 | 15 |
| Service Provider · country · emea / ireland | 10 | 30 |
| Service Provider · country · emea / italy | 10 | 32 |
| Service Provider · country · emea / netherlands | 10 | 35 |
| Service Provider · country · emea / united kingdom | 11 | 59 |
| Service Provider · region · all | 7 | 614 |
| Service Provider · region · ams | 8 | 139 |
| Service Provider · region · apj | 8 | 78 |
| Service Provider · region · emea | 12 | 103 |
Questions about Genpact
- What is Genpact's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Genpact is an Elite ServiceNow partner for Consulting & Implementation and Reseller and Service Provider, headquartered in London, United Kingdom, with Product Line Achievements in 5 product lines and a customer satisfaction score of 4.67 out of 5.
- What is Genpact best at on ServiceNow?
- Genpact holds Product Line Achievements in Customer Service Management (CSM), ITOM Visibility, ITSM Pro, ITSM Standard, Now Assist for IT Service Management (ITSM).
- Where does Genpact operate?
- The Finder lists coverage in 39 countries with offices in Gurgaon (India), Hyderabad (India), London (United Kingdom).