Partner profile

Hexaware Technologies Inc
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Hexaware Technologies Inc is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Jersey City, United States, with Product Line Achievements in 11 product lines (1 Validated Practice) and a customer satisfaction score of 4.73 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Jersey City, New Jersey, United States
- Legal entity
- Hexaware Technologies Inc
- Website
- www.hexaware.com
- Finder contact
- sunnyr@hexaware.com
- ServiceNow Store
- 1 offering, 3 apps, 4 integrations
- Offices
- Causeway Bay (Hong Kong), Jersey City (United States), London (United Kingdom), Singapore (Singapore)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Transportation and Logistics
About Hexaware Technologies Inc
As written by the partner in its Partner Finder record.
Hexaware is the fastest growing next generation IT Services, Solutions & Business Process services company with global delivery capabilities and focused automation led operating model. We are a Gen 4 IT services provider moving away from traditional labor arbitrage to automation arbitrage which has prompted advisors and analysts such as ISG to refer to us as “Digital David” (David vs Goliath). We have 29+ years of experience in the IT industry and have pioneered the delivery of IT services to establish ourselves as a preferred IT partner for customers looking for specialized solutions in today's global marketplace. Hexaware’s Service Now Practice boasts of a large pool of expert hybrid consultants who understand how processes and platform blend together. Our team of certified implementation specialists and ITIL experts with extensive experience on multiple implementations, integrations and development projects is well suited to be the go-to partner in your Service Now adaption journey.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | PLA Product Line Achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.80 | 136 | Best for App Engine |
| Customer Service Management (CSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 8 | Best for Customer Service Management |
| Hardware Asset Management (HAM) | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.92 | 10 | Best for Hardware Asset Management |
| Human Resources (HR) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 13 | Best for Human Resources |
| ITOM Health | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.67 | 0 | Best for ITOM Health |
| ITSM Pro | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 4.50 | 5 | Best for ITSM Pro |
| ITSM Standard | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 12 | 4.83 | 23 | Best for ITSM Standard |
| Now Assist for HR Service Delivery (HRSD) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 0 | n/p | 10 | Best for Now Assist for HR Service Delivery |
| Now Assist for IT Service Management (ITSM) | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 17 | Best for Now Assist for IT Service Management |
| Software Asset Management (SAM) | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.89 | 19 | Best for Software Asset Management |
| Strategic Portfolio Management Standard | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 10 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at Hexaware Technologies Inc hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 136 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Cloud Cost Management | Cloud Cost Management Delivery Accreditation | 2 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 8 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 2 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 5 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 10 |
| Human Resources (HR) | Suite Certification - HR Professional | 13 |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 5 |
| Suite Certification - ITSM Professional | 5 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 30 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 25 | |
| Employee Center Accreditation | 28 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 2 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 2 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 36 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 4 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 10 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 17 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 15 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 6 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 19 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 10 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 3 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 3 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 5 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 2 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 204 sales, 156 presales, 244 delivery.
Where Hexaware Technologies Inc operates
How to read it. Rows are grouped by the ServiceNow program in which Hexaware Technologies Inc declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Jersey City (United States) |
| Asia Pacific & Japan | Australia, Hong Kong, Japan, South Korea, New Zealand, Singapore | Causeway Bay (Hong Kong), Singapore (Singapore) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | London (United Kingdom) |
| Reseller | ||
| Americas | Canada, United States | Jersey City (United States) |
| Asia Pacific & Japan | Hong Kong, Singapore | Causeway Bay (Hong Kong), Singapore (Singapore) |
| EMEA | Belgium, Spain, United Kingdom, The Netherlands, Saudi Arabia, Sweden, South Africa | London (United Kingdom) |
| Service Provider | ||
| Americas | Canada, United States | Jersey City (United States) |
| Asia Pacific & Japan | Australia, Hong Kong, India, Japan, Singapore | Causeway Bay (Hong Kong), Singapore (Singapore) |
| EMEA | United Arab Emirates, Belgium, Switzerland, Germany, Denmark, Finland, France, United Kingdom, The Netherlands, Saudi Arabia, Sweden, South Africa | London (United Kingdom) |
Store offerings
- Tensai® · Technology Excellence
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Hexaware Technologies Inc appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 85 | 918 |
| Build · region · ams | 78 | 918 |
| Build · region · apj | 55 | 918 |
| Build · region · emea | 74 | 918 |
| Consulting & Implementation · country · ams / canada | 13 | 419 |
| Consulting & Implementation · country · ams / united states | 13 | 419 |
| Consulting & Implementation · country · apj / australia | 41 | 419 |
| Consulting & Implementation · country · apj / hong kong | 14 | 23 |
| Consulting & Implementation · country · apj / japan | 41 | 419 |
| Consulting & Implementation · country · apj / korea | 41 | 419 |
| Consulting & Implementation · country · apj / new zealand | 41 | 419 |
| Consulting & Implementation · country · apj / singapore | 21 | 42 |
| Consulting & Implementation · country · emea / austria | 22 | 420 |
| Consulting & Implementation · country · emea / belgium | 22 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 22 | 420 |
| Consulting & Implementation · country · emea / croatia | 22 | 419 |
| Consulting & Implementation · country · emea / czech republic | 22 | 420 |
| Consulting & Implementation · country · emea / denmark | 22 | 420 |
| Consulting & Implementation · country · emea / finland | 22 | 420 |
| Consulting & Implementation · country · emea / france | 22 | 419 |
| Consulting & Implementation · country · emea / germany | 22 | 420 |
| Consulting & Implementation · country · emea / greece | 22 | 420 |
| Consulting & Implementation · country · emea / hungary | 22 | 420 |
| Consulting & Implementation · country · emea / ireland | 22 | 419 |
| Consulting & Implementation · country · emea / italy | 22 | 420 |
| Consulting & Implementation · country · emea / lithuania | 22 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 22 | 420 |
| Consulting & Implementation · country · emea / netherlands | 22 | 420 |
| Consulting & Implementation · country · emea / norway | 22 | 420 |
| Consulting & Implementation · country · emea / poland | 22 | 420 |
| Consulting & Implementation · country · emea / portugal | 22 | 420 |
| Consulting & Implementation · country · emea / romania | 22 | 419 |
| Consulting & Implementation · country · emea / slovakia | 22 | 420 |
| Consulting & Implementation · country · emea / slovenia | 22 | 420 |
| Consulting & Implementation · country · emea / spain | 22 | 420 |
| Consulting & Implementation · country · emea / sweden | 22 | 419 |
| Consulting & Implementation · country · emea / switzerland | 22 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 22 | 420 |
| Consulting & Implementation · product line · app engine | 4 | 391 |
| Consulting & Implementation · product line · business continuity management | 77 | 103 |
| Consulting & Implementation · product line · cloud cost management | 10 | 47 |
| Consulting & Implementation · product line · customer service management | 68 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 38 | 140 |
| Consulting & Implementation · product line · field service management | 85 | 222 |
| Consulting & Implementation · product line · financial services operations | 41 | 129 |
| Consulting & Implementation · product line · hardware asset management | 1 | 286 |
| Consulting & Implementation · product line · human resources | 36 | 275 |
| Consulting & Implementation · product line · it operations management health | 10 | 51 |
| Consulting & Implementation · product line · it service management pro | 23 | 118 |
| Consulting & Implementation · product line · it service management standard | 20 | 174 |
| Consulting & Implementation · product line · legal service delivery | 29 | 103 |
| Consulting & Implementation · product line · moveworks | 3 | 86 |
| Consulting & Implementation · product line · now assist creator | 6 | 247 |
| Consulting & Implementation · product line · now assist csm | 68 | 200 |
| Consulting & Implementation · product line · now assist hr | 3 | 184 |
| Consulting & Implementation · product line · now assist itsm | 3 | 267 |
| Consulting & Implementation · product line · retail service management | 35 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 90 | 189 |
| Consulting & Implementation · product line · security incident response | 46 | 218 |
| Consulting & Implementation · product line · software asset management | 4 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 3 | 302 |
| Consulting & Implementation · product line · technology provider service management | 29 | 73 |
| Consulting & Implementation · product line · telecom service management | 32 | 78 |
| Consulting & Implementation · product line · third party risk management | 77 | 113 |
| Consulting & Implementation · product line · vulnerability response | 47 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 24 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 49 | 120 |
| Consulting & Implementation · region · all | 13 | 1569 |
| Consulting & Implementation · region · ams | 13 | 420 |
| Consulting & Implementation · region · apj | 41 | 419 |
| Consulting & Implementation · region · emea | 22 | 420 |
| Reseller · country · ams / canada | 37 | 105 |
| Reseller · country · ams / united states | 47 | 212 |
| Reseller · country · apj / hong kong | 15 | 22 |
| Reseller · country · apj / singapore | 18 | 39 |
| Reseller · country · emea / belgium | 24 | 51 |
| Reseller · country · emea / netherlands | 26 | 58 |
| Reseller · country · emea / saudi arabia | 20 | 35 |
| Reseller · country · emea / south africa | 16 | 31 |
| Reseller · country · emea / spain | 20 | 40 |
| Reseller · country · emea / sweden | 24 | 49 |
| Reseller · country · emea / united kingdom | 39 | 109 |
| Reseller · region · all | 85 | 1198 |
| Reseller · region · ams | 49 | 235 |
| Reseller · region · apj | 35 | 126 |
| Reseller · region · emea | 51 | 200 |
| Service Provider · country · ams / canada | 28 | 55 |
| Service Provider · country · ams / united states | 35 | 128 |
| Service Provider · country · apj / australia | 22 | 29 |
| Service Provider · country · apj / hong kong | 16 | 16 |
| Service Provider · country · apj / india | 22 | 44 |
| Service Provider · country · apj / japan | 19 | 36 |
| Service Provider · country · apj / singapore | 20 | 29 |
| Service Provider · country · emea / belgium | 21 | 28 |
| Service Provider · country · emea / denmark | 20 | 28 |
| Service Provider · country · emea / finland | 21 | 28 |
| Service Provider · country · emea / france | 23 | 33 |
| Service Provider · country · emea / germany | 29 | 48 |
| Service Provider · country · emea / netherlands | 25 | 35 |
| Service Provider · country · emea / saudi arabia | 19 | 26 |
| Service Provider · country · emea / south africa | 9 | 15 |
| Service Provider · country · emea / sweden | 24 | 31 |
| Service Provider · country · emea / switzerland | 26 | 38 |
| Service Provider · country · emea / united arab emirates | 15 | 25 |
| Service Provider · country · emea / united kingdom | 32 | 59 |
| Service Provider · region · all | 52 | 614 |
| Service Provider · region · ams | 36 | 139 |
| Service Provider · region · apj | 31 | 78 |
| Service Provider · region · emea | 47 | 103 |
Questions about Hexaware Technologies Inc
- What is Hexaware Technologies Inc's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Hexaware Technologies Inc is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Jersey City, United States, with Product Line Achievements in 11 product lines (1 Validated Practice) and a customer satisfaction score of 4.73 out of 5.
- What is Hexaware Technologies Inc best at on ServiceNow?
- ServiceNow has validated Hexaware Technologies Inc's practice in App Engine.
- Where does Hexaware Technologies Inc operate?
- The Finder lists coverage in 42 countries with offices in Causeway Bay (Hong Kong), Jersey City (United States), London (United Kingdom), Singapore (Singapore).