PartnerIndexServiceNow partner data, as published

Partner profile

Infosys Limited logo

Infosys Limited

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

Infosys Limited is a Global Elite partner in all four ServiceNow programs, headquartered in Bengaluru, India, with Product Line Achievements in 6 product lines (4 Validated Practices) and a customer satisfaction score of 4.42 out of 5.

Partner Score
322.0
ServiceNow's ranking value, higher is better
Customer satisfaction
4.42 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
6
4 Validated Practices
Certified people
4,403
across 32 product lines
Architects
4 · 50
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
15 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Global Elite
Reseller
Global Elite
Service Provider
Global Elite
Build
Global Elite

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

AI Customer Value Partner Award (APJ, 2026) badge
AI Customer Value Partner Award (APJ, 2026)
Transformation Partner Award (Global, 2026) badge
Transformation Partner Award (Global, 2026)
Talent Excellence Partner Award (Global, 2026) badge
Talent Excellence Partner Award (Global, 2026)
Service Operations specialization (AMS) badge
Service Operations specialization (AMS)

ServiceNow's Finder also records: AMS Specialization, EMEA Sales Expertise, AMS Sales Expertise, Global Sales Expertise, AMS Product Expertise, APJ Sales Expertise.

Company

Headquarters
Bengaluru, Karnataka, India
Legal entity
Infosys Limited
Website
www.infosys.com
Finder contact
rishi_raj_paul@infosys.com
ServiceNow Store
13 offerings, 2 apps, 1 integration
Offices
Atlanta (United States), Richardson (United States), Rockville (United States), Auckland (New Zealand), Bengaluru (India), Central (Hong Kong), Chiyoda-ku (Japan), Chodov (Czech Republic), Docklands (Australia), Sydney (Australia), London (United Kingdom), Ottawa (Canada), Quezon City (Philippines), Sao Paulo (Brazil), Singapore (Singapore)
Industries served
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Technology, Telco and Media, Transportation and Logistics

About Infosys Limited

As written by the partner in its Partner Finder record.

Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys. Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow. Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
ITOM Visibility VP Validated Practice in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 94.508 Best for ITOM Visibility
ITSM Pro PLA Product Line Achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 44.7515 Best for ITSM Pro
ITSM Standard VP Validated Practice in the AmericasPLA Product Line Achievement in EMEAPLA Product Line Achievement in APJPLA Product Line Achievement in Global 234.5996 Best for ITSM Standard
Now Assist for Customer Service Management (CSM) VP Validated Practice in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 25.00101 Best for Now Assist for Customer Service Management
Risk, Resilience, Sustainability PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 14.0076 Best for Risk, Resilience, Sustainability
Software Asset Management (SAM) VP Validated Practice in the Americas—No achievement in EMEAPLA Product Line Achievement in APJ—No achievement in Global 25.0072 Best for Software Asset Management

Certifications

How to read it. People is how many staff at Infosys Limited hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)1,317
Business Continuity ManagementMicro-Certification - Business Continuity Management6
Cloud Cost ManagementCloud Cost Management Delivery Accreditation1
Customer Service Management (CSM)Suite Certification - CSM Professional153
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation11
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)44
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional20
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)124
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional11
Human Resources (HR)Suite Certification - HR Professional193
ITOM VisibilitySuite Certification - Data Foundations (CMDB and CSDM) Professional8
Suite Certification – IT Operations Management Visibility (ITOM Visibility)8
ITSM ProMicro-Certification – DevOps Change Velocity15
Suite Certification - ITSM Professional15
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))122
Certified Implementation Specialist – IT Service Management (CIS-ITSM)97
Employee Center Accreditation111
Legal Service DeliverySuite Certification - Legal Service Delivery9
MoveworksMoveworks Agent Studio Fundamentals Delivery Accreditation299
Moveworks Platform Implementation for Engineers Delivery Accreditation299
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation334
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite101
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus153
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon2
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite339
Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon6
Operational Technology ManagementDelivery Accreditation - Operational Technology10
Public Sector Digital ServicesSuite Certification - Public Sector Digital Services (PSDS)8
Retail Service ManagementRetail Delivery Accreditation5
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)28
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)72
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)65
Technology Provider Service Management (TPSM)Suite Certification - Technology Provider Service Management23
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management25
Telecommunications Network InventoryTelecommunication Network Inventory Delivery Accreditation176
Third-party Risk ManagementCertified Implementation Specialist – Risk and Compliance (CIS-RC)94
Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)12
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)30
Workflow Data FabricSuite Certification - Workflow Data Fabric40
Workplace Service DeliverySuite Certification - Workplace Service Delivery17

Accredited people: 765 sales, 714 presales, 2568 delivery.

Where Infosys Limited operates

How to read it. Rows are grouped by the ServiceNow program in which Infosys Limited declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasBrazil, Canada, United StatesSao Paulo (Brazil), Ottawa (Canada), Atlanta (United States), Richardson (United States), Rockville (United States)
Asia Pacific & JapanAustralia, Hong Kong, India, Japan, South Korea, New Zealand, Philippines, SingaporeDocklands (Australia), Sydney (Australia), Central (Hong Kong), Bengaluru (India), Chiyoda-ku (Japan), Auckland (New Zealand), Quezon City (Philippines), Singapore (Singapore)
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovenia, SlovakiaChodov (Czech Republic), London (United Kingdom)
Reseller
AmericasBrazil, Canada, United StatesSao Paulo (Brazil), Ottawa (Canada), Atlanta (United States), Richardson (United States), Rockville (United States)
Asia Pacific & JapanAustralia, Hong Kong, Indonesia, India, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand, TaiwanDocklands (Australia), Sydney (Australia), Central (Hong Kong), Bengaluru (India), Chiyoda-ku (Japan), Auckland (New Zealand), Quezon City (Philippines), Singapore (Singapore)
EMEAAustria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Finland, France, United Kingdom, Hungary, Ireland, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, SwedenChodov (Czech Republic), London (United Kingdom)
Service Provider
AmericasBrazil, Canada, Mexico, United StatesSao Paulo (Brazil), Ottawa (Canada), Atlanta (United States), Richardson (United States), Rockville (United States)
Asia Pacific & JapanAustralia, Hong Kong, India, Japan, South Korea, New Zealand, Philippines, Singapore, Thailand, VietnamDocklands (Australia), Sydney (Australia), Central (Hong Kong), Bengaluru (India), Chiyoda-ku (Japan), Auckland (New Zealand), Quezon City (Philippines), Singapore (Singapore)
EMEAUnited Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, SwedenChodov (Czech Republic), London (United Kingdom)

Store offerings

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Infosys Limited appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all243918
Build · region · ams571918
Build · region · apj570918
Build · region · emea570918
Consulting & Implementation · country · ams / brazil434
Consulting & Implementation · country · ams / canada10419
Consulting & Implementation · country · ams / united states10419
Consulting & Implementation · country · apj / australia12419
Consulting & Implementation · country · apj / hong kong423
Consulting & Implementation · country · apj / india669
Consulting & Implementation · country · apj / japan12419
Consulting & Implementation · country · apj / korea12419
Consulting & Implementation · country · apj / new zealand12419
Consulting & Implementation · country · apj / philippines420
Consulting & Implementation · country · apj / singapore642
Consulting & Implementation · country · emea / austria32420
Consulting & Implementation · country · emea / belgium32420
Consulting & Implementation · country · emea / bulgaria32420
Consulting & Implementation · country · emea / croatia32419
Consulting & Implementation · country · emea / czech republic32420
Consulting & Implementation · country · emea / denmark32420
Consulting & Implementation · country · emea / finland32420
Consulting & Implementation · country · emea / france32419
Consulting & Implementation · country · emea / germany32420
Consulting & Implementation · country · emea / greece32420
Consulting & Implementation · country · emea / hungary32420
Consulting & Implementation · country · emea / ireland32419
Consulting & Implementation · country · emea / italy32420
Consulting & Implementation · country · emea / lithuania32419
Consulting & Implementation · country · emea / luxembourg32420
Consulting & Implementation · country · emea / netherlands32420
Consulting & Implementation · country · emea / norway32420
Consulting & Implementation · country · emea / poland32420
Consulting & Implementation · country · emea / portugal32420
Consulting & Implementation · country · emea / romania32419
Consulting & Implementation · country · emea / saudi arabia1431
Consulting & Implementation · country · emea / slovakia32420
Consulting & Implementation · country · emea / slovenia32420
Consulting & Implementation · country · emea / spain32420
Consulting & Implementation · country · emea / sweden32419
Consulting & Implementation · country · emea / switzerland32420
Consulting & Implementation · country · emea / united kingdom32420
Consulting & Implementation · product line · app engine65391
Consulting & Implementation · product line · business continuity management24103
Consulting & Implementation · product line · cloud cost management447
Consulting & Implementation · product line · customer service management89300
Consulting & Implementation · product line · enterprise architecture8140
Consulting & Implementation · product line · field service management22222
Consulting & Implementation · product line · financial services operations7129
Consulting & Implementation · product line · hardware asset management35286
Consulting & Implementation · product line · healthcare and life sciences50105
Consulting & Implementation · product line · human resources43275
Consulting & Implementation · product line · it operations management visibility482
Consulting & Implementation · product line · it service management pro18118
Consulting & Implementation · product line · it service management standard3174
Consulting & Implementation · product line · legal service delivery5103
Consulting & Implementation · product line · moveworks3586
Consulting & Implementation · product line · now assist creator56247
Consulting & Implementation · product line · now assist csm56200
Consulting & Implementation · product line · now assist hr8184
Consulting & Implementation · product line · now assist itsm31267
Consulting & Implementation · product line · operational technology management489
Consulting & Implementation · product line · public sector digital services10109
Consulting & Implementation · product line · retail service management4382
Consulting & Implementation · product line · risk resilience sustainability23189
Consulting & Implementation · product line · security incident response12218
Consulting & Implementation · product line · software asset management2275
Consulting & Implementation · product line · strategic portfolio management standard45302
Consulting & Implementation · product line · technology provider service management3573
Consulting & Implementation · product line · telecom service management3878
Consulting & Implementation · product line · telecommunications network inventory3989
Consulting & Implementation · product line · third party risk management24113
Consulting & Implementation · product line · vulnerability response17215
Consulting & Implementation · product line · workflow data fabric20145
Consulting & Implementation · product line · workplace service delivery20120
Consulting & Implementation · region · all151569
Consulting & Implementation · region · ams10420
Consulting & Implementation · region · apj12419
Consulting & Implementation · region · emea32420
Reseller · country · ams / brazil837
Reseller · country · ams / canada19105
Reseller · country · ams / united states21212
Reseller · country · apj / australia853
Reseller · country · apj / hong kong722
Reseller · country · apj / india659
Reseller · country · apj / indonesia414
Reseller · country · apj / japan1045
Reseller · country · apj / malaysia730
Reseller · country · apj / new zealand729
Reseller · country · apj / philippines620
Reseller · country · apj / singapore739
Reseller · country · apj / taiwan411
Reseller · country · apj / thailand718
Reseller · country · emea / austria1654
Reseller · country · emea / belgium1451
Reseller · country · emea / bulgaria515
Reseller · country · emea / czech republic1025
Reseller · country · emea / denmark1754
Reseller · country · emea / finland1240
Reseller · country · emea / france1448
Reseller · country · emea / germany2294
Reseller · country · emea / hungary822
Reseller · country · emea / ireland1460
Reseller · country · emea / luxembourg1535
Reseller · country · emea / netherlands1558
Reseller · country · emea / norway1337
Reseller · country · emea / poland1433
Reseller · country · emea / saudi arabia1535
Reseller · country · emea / sweden1549
Reseller · country · emea / switzerland1976
Reseller · country · emea / united kingdom20109
Reseller · region · all491198
Reseller · region · ams22235
Reseller · region · apj14126
Reseller · region · emea28200
Service Provider · country · ams / brazil323
Service Provider · country · ams / canada555
Service Provider · country · ams / mexico224
Service Provider · country · ams / united states5128
Service Provider · country · apj / australia129
Service Provider · country · apj / hong kong116
Service Provider · country · apj / india144
Service Provider · country · apj / japan136
Service Provider · country · apj / korea111
Service Provider · country · apj / new zealand120
Service Provider · country · apj / philippines112
Service Provider · country · apj / singapore129
Service Provider · country · apj / thailand113
Service Provider · country · emea / austria229
Service Provider · country · emea / belgium228
Service Provider · country · emea / czech republic215
Service Provider · country · emea / denmark228
Service Provider · country · emea / finland228
Service Provider · country · emea / france233
Service Provider · country · emea / germany248
Service Provider · country · emea / hungary215
Service Provider · country · emea / ireland230
Service Provider · country · emea / italy232
Service Provider · country · emea / luxembourg219
Service Provider · country · emea / netherlands235
Service Provider · country · emea / norway225
Service Provider · country · emea / poland223
Service Provider · country · emea / saudi arabia226
Service Provider · country · emea / spain223
Service Provider · country · emea / sweden231
Service Provider · country · emea / switzerland238
Service Provider · country · emea / united arab emirates225
Service Provider · country · emea / united kingdom259
Service Provider · region · all2614
Service Provider · region · ams5139
Service Provider · region · apj178
Service Provider · region · emea2103

Questions about Infosys Limited

What is Infosys Limited's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: Infosys Limited is a Global Elite partner in all four ServiceNow programs, headquartered in Bengaluru, India, with Product Line Achievements in 6 product lines (4 Validated Practices) and a customer satisfaction score of 4.42 out of 5.
What is Infosys Limited best at on ServiceNow?
ServiceNow has validated Infosys Limited's practice in ITOM Visibility, ITSM Standard, Now Assist for Customer Service Management (CSM), Software Asset Management (SAM).
Where does Infosys Limited operate?
The Finder lists coverage in 49 countries with offices in Atlanta (United States), Richardson (United States), Rockville (United States), Auckland (New Zealand), Bengaluru (India), Central (Hong Kong), Chiyoda-ku (Japan), Chodov (Czech Republic), Docklands (Australia), Sydney (Australia), London (United Kingdom), Ottawa (Canada), Quezon City (Philippines), Sao Paulo (Brazil), Singapore (Singapore).