Partner profile

Infosys Limited
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Infosys Limited is a Global Elite partner in all four ServiceNow programs, headquartered in Bengaluru, India, with Product Line Achievements in 6 product lines (4 Validated Practices) and a customer satisfaction score of 4.42 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards




ServiceNow's Finder also records: AMS Specialization, EMEA Sales Expertise, AMS Sales Expertise, Global Sales Expertise, AMS Product Expertise, APJ Sales Expertise.
Company
- Headquarters
- Bengaluru, Karnataka, India
- Legal entity
- Infosys Limited
- Website
- www.infosys.com
- Finder contact
- rishi_raj_paul@infosys.com
- ServiceNow Store
- 13 offerings, 2 apps, 1 integration
- Offices
- Atlanta (United States), Richardson (United States), Rockville (United States), Auckland (New Zealand), Bengaluru (India), Central (Hong Kong), Chiyoda-ku (Japan), Chodov (Czech Republic), Docklands (Australia), Sydney (Australia), London (United Kingdom), Ottawa (Canada), Quezon City (Philippines), Sao Paulo (Brazil), Singapore (Singapore)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Technology, Telco and Media, Transportation and Logistics
About Infosys Limited
As written by the partner in its Partner Finder record.
Infosys is a global leader in next-generation digital services and consulting. With a presence in over 56 countries, our team of 343,000+ innovators empowers clients worldwide to successfully navigate their digital transformation journeys. Our European subsidiary, GuideVision, is a progressive digital transformation consultancy exclusively specialized in customized ServiceNow consulting, implementations, training, and support. GuideVision also brings you SnowMirror, the smart replication solution for ServiceNow. Together, we enable our clients with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. From engineering to application development, knowledge management, and business process management, we help our clients across industries to find the right problems to solve, and to solve these effectively.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| ITOM Visibility | VP Validated Practice in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 9 | 4.50 | 8 | Best for ITOM Visibility |
| ITSM Pro | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.75 | 15 | Best for ITSM Pro |
| ITSM Standard | VP Validated Practice in the Americas | PLA Product Line Achievement in EMEA | PLA Product Line Achievement in APJ | PLA Product Line Achievement in Global | 23 | 4.59 | 96 | Best for ITSM Standard |
| Now Assist for Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 101 | Best for Now Assist for Customer Service Management |
| Risk, Resilience, Sustainability | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 4.00 | 76 | Best for Risk, Resilience, Sustainability |
| Software Asset Management (SAM) | VP Validated Practice in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 2 | 5.00 | 72 | Best for Software Asset Management |
Certifications
How to read it. People is how many staff at Infosys Limited hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 1,317 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 6 |
| Cloud Cost Management | Cloud Cost Management Delivery Accreditation | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 153 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 11 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 44 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 20 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 124 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 11 |
| Human Resources (HR) | Suite Certification - HR Professional | 193 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 8 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 8 | |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 15 |
| Suite Certification - ITSM Professional | 15 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 122 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 97 | |
| Employee Center Accreditation | 111 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 9 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 299 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 299 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 334 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 101 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 153 |
| Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon | 2 | |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 339 |
| Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon | 6 | |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 10 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 8 |
| Retail Service Management | Retail Delivery Accreditation | 5 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 28 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 72 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 65 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 23 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 25 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 176 |
| Third-party Risk Management | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 94 |
| Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 12 | |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 30 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 40 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 17 |
Accredited people: 765 sales, 714 presales, 2568 delivery.
Where Infosys Limited operates
How to read it. Rows are grouped by the ServiceNow program in which Infosys Limited declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Brazil, Canada, United States | Sao Paulo (Brazil), Ottawa (Canada), Atlanta (United States), Richardson (United States), Rockville (United States) |
| Asia Pacific & Japan | Australia, Hong Kong, India, Japan, South Korea, New Zealand, Philippines, Singapore | Docklands (Australia), Sydney (Australia), Central (Hong Kong), Bengaluru (India), Chiyoda-ku (Japan), Auckland (New Zealand), Quezon City (Philippines), Singapore (Singapore) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovenia, Slovakia | Chodov (Czech Republic), London (United Kingdom) |
| Reseller | ||
| Americas | Brazil, Canada, United States | Sao Paulo (Brazil), Ottawa (Canada), Atlanta (United States), Richardson (United States), Rockville (United States) |
| Asia Pacific & Japan | Australia, Hong Kong, Indonesia, India, Japan, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan | Docklands (Australia), Sydney (Australia), Central (Hong Kong), Bengaluru (India), Chiyoda-ku (Japan), Auckland (New Zealand), Quezon City (Philippines), Singapore (Singapore) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Finland, France, United Kingdom, Hungary, Ireland, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, Sweden | Chodov (Czech Republic), London (United Kingdom) |
| Service Provider | ||
| Americas | Brazil, Canada, Mexico, United States | Sao Paulo (Brazil), Ottawa (Canada), Atlanta (United States), Richardson (United States), Rockville (United States) |
| Asia Pacific & Japan | Australia, Hong Kong, India, Japan, South Korea, New Zealand, Philippines, Singapore, Thailand, Vietnam | Docklands (Australia), Sydney (Australia), Central (Hong Kong), Bengaluru (India), Chiyoda-ku (Japan), Auckland (New Zealand), Quezon City (Philippines), Singapore (Singapore) |
| EMEA | United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Saudi Arabia, Sweden | Chodov (Czech Republic), London (United Kingdom) |
Store offerings
- Banking Complaints Management · Customer Experience
- GBS · Employee Experience
- Infosys Customer Relationship Management · Customer Experience
- Infosys ESM Cafe · Technology Excellence
- Infosys Environmental Social and Governance (ESG) · Technology Excellence
- Infosys HR Service Delivery · Employee Experience
- Infosys Legal Services Delivery · Employee Experience
- Infosys Reconciliation Offering · Customer Experience
- Infosys Treasury Management Onboarding · Customer Experience
- Intent-Based Service Order Management · Customer Experience
- Live Operations · Customer Experience
- Rapid Application Modernization · Hyperautomation and Low Code
- Source to Pay · Customer Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Infosys Limited appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 243 | 918 |
| Build · region · ams | 571 | 918 |
| Build · region · apj | 570 | 918 |
| Build · region · emea | 570 | 918 |
| Consulting & Implementation · country · ams / brazil | 4 | 34 |
| Consulting & Implementation · country · ams / canada | 10 | 419 |
| Consulting & Implementation · country · ams / united states | 10 | 419 |
| Consulting & Implementation · country · apj / australia | 12 | 419 |
| Consulting & Implementation · country · apj / hong kong | 4 | 23 |
| Consulting & Implementation · country · apj / india | 6 | 69 |
| Consulting & Implementation · country · apj / japan | 12 | 419 |
| Consulting & Implementation · country · apj / korea | 12 | 419 |
| Consulting & Implementation · country · apj / new zealand | 12 | 419 |
| Consulting & Implementation · country · apj / philippines | 4 | 20 |
| Consulting & Implementation · country · apj / singapore | 6 | 42 |
| Consulting & Implementation · country · emea / austria | 32 | 420 |
| Consulting & Implementation · country · emea / belgium | 32 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 32 | 420 |
| Consulting & Implementation · country · emea / croatia | 32 | 419 |
| Consulting & Implementation · country · emea / czech republic | 32 | 420 |
| Consulting & Implementation · country · emea / denmark | 32 | 420 |
| Consulting & Implementation · country · emea / finland | 32 | 420 |
| Consulting & Implementation · country · emea / france | 32 | 419 |
| Consulting & Implementation · country · emea / germany | 32 | 420 |
| Consulting & Implementation · country · emea / greece | 32 | 420 |
| Consulting & Implementation · country · emea / hungary | 32 | 420 |
| Consulting & Implementation · country · emea / ireland | 32 | 419 |
| Consulting & Implementation · country · emea / italy | 32 | 420 |
| Consulting & Implementation · country · emea / lithuania | 32 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 32 | 420 |
| Consulting & Implementation · country · emea / netherlands | 32 | 420 |
| Consulting & Implementation · country · emea / norway | 32 | 420 |
| Consulting & Implementation · country · emea / poland | 32 | 420 |
| Consulting & Implementation · country · emea / portugal | 32 | 420 |
| Consulting & Implementation · country · emea / romania | 32 | 419 |
| Consulting & Implementation · country · emea / saudi arabia | 14 | 31 |
| Consulting & Implementation · country · emea / slovakia | 32 | 420 |
| Consulting & Implementation · country · emea / slovenia | 32 | 420 |
| Consulting & Implementation · country · emea / spain | 32 | 420 |
| Consulting & Implementation · country · emea / sweden | 32 | 419 |
| Consulting & Implementation · country · emea / switzerland | 32 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 32 | 420 |
| Consulting & Implementation · product line · app engine | 65 | 391 |
| Consulting & Implementation · product line · business continuity management | 24 | 103 |
| Consulting & Implementation · product line · cloud cost management | 4 | 47 |
| Consulting & Implementation · product line · customer service management | 89 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 8 | 140 |
| Consulting & Implementation · product line · field service management | 22 | 222 |
| Consulting & Implementation · product line · financial services operations | 7 | 129 |
| Consulting & Implementation · product line · hardware asset management | 35 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 50 | 105 |
| Consulting & Implementation · product line · human resources | 43 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 4 | 82 |
| Consulting & Implementation · product line · it service management pro | 18 | 118 |
| Consulting & Implementation · product line · it service management standard | 3 | 174 |
| Consulting & Implementation · product line · legal service delivery | 5 | 103 |
| Consulting & Implementation · product line · moveworks | 35 | 86 |
| Consulting & Implementation · product line · now assist creator | 56 | 247 |
| Consulting & Implementation · product line · now assist csm | 56 | 200 |
| Consulting & Implementation · product line · now assist hr | 8 | 184 |
| Consulting & Implementation · product line · now assist itsm | 31 | 267 |
| Consulting & Implementation · product line · operational technology management | 4 | 89 |
| Consulting & Implementation · product line · public sector digital services | 10 | 109 |
| Consulting & Implementation · product line · retail service management | 43 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 23 | 189 |
| Consulting & Implementation · product line · security incident response | 12 | 218 |
| Consulting & Implementation · product line · software asset management | 2 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 45 | 302 |
| Consulting & Implementation · product line · technology provider service management | 35 | 73 |
| Consulting & Implementation · product line · telecom service management | 38 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 39 | 89 |
| Consulting & Implementation · product line · third party risk management | 24 | 113 |
| Consulting & Implementation · product line · vulnerability response | 17 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 20 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 20 | 120 |
| Consulting & Implementation · region · all | 15 | 1569 |
| Consulting & Implementation · region · ams | 10 | 420 |
| Consulting & Implementation · region · apj | 12 | 419 |
| Consulting & Implementation · region · emea | 32 | 420 |
| Reseller · country · ams / brazil | 8 | 37 |
| Reseller · country · ams / canada | 19 | 105 |
| Reseller · country · ams / united states | 21 | 212 |
| Reseller · country · apj / australia | 8 | 53 |
| Reseller · country · apj / hong kong | 7 | 22 |
| Reseller · country · apj / india | 6 | 59 |
| Reseller · country · apj / indonesia | 4 | 14 |
| Reseller · country · apj / japan | 10 | 45 |
| Reseller · country · apj / malaysia | 7 | 30 |
| Reseller · country · apj / new zealand | 7 | 29 |
| Reseller · country · apj / philippines | 6 | 20 |
| Reseller · country · apj / singapore | 7 | 39 |
| Reseller · country · apj / taiwan | 4 | 11 |
| Reseller · country · apj / thailand | 7 | 18 |
| Reseller · country · emea / austria | 16 | 54 |
| Reseller · country · emea / belgium | 14 | 51 |
| Reseller · country · emea / bulgaria | 5 | 15 |
| Reseller · country · emea / czech republic | 10 | 25 |
| Reseller · country · emea / denmark | 17 | 54 |
| Reseller · country · emea / finland | 12 | 40 |
| Reseller · country · emea / france | 14 | 48 |
| Reseller · country · emea / germany | 22 | 94 |
| Reseller · country · emea / hungary | 8 | 22 |
| Reseller · country · emea / ireland | 14 | 60 |
| Reseller · country · emea / luxembourg | 15 | 35 |
| Reseller · country · emea / netherlands | 15 | 58 |
| Reseller · country · emea / norway | 13 | 37 |
| Reseller · country · emea / poland | 14 | 33 |
| Reseller · country · emea / saudi arabia | 15 | 35 |
| Reseller · country · emea / sweden | 15 | 49 |
| Reseller · country · emea / switzerland | 19 | 76 |
| Reseller · country · emea / united kingdom | 20 | 109 |
| Reseller · region · all | 49 | 1198 |
| Reseller · region · ams | 22 | 235 |
| Reseller · region · apj | 14 | 126 |
| Reseller · region · emea | 28 | 200 |
| Service Provider · country · ams / brazil | 3 | 23 |
| Service Provider · country · ams / canada | 5 | 55 |
| Service Provider · country · ams / mexico | 2 | 24 |
| Service Provider · country · ams / united states | 5 | 128 |
| Service Provider · country · apj / australia | 1 | 29 |
| Service Provider · country · apj / hong kong | 1 | 16 |
| Service Provider · country · apj / india | 1 | 44 |
| Service Provider · country · apj / japan | 1 | 36 |
| Service Provider · country · apj / korea | 1 | 11 |
| Service Provider · country · apj / new zealand | 1 | 20 |
| Service Provider · country · apj / philippines | 1 | 12 |
| Service Provider · country · apj / singapore | 1 | 29 |
| Service Provider · country · apj / thailand | 1 | 13 |
| Service Provider · country · emea / austria | 2 | 29 |
| Service Provider · country · emea / belgium | 2 | 28 |
| Service Provider · country · emea / czech republic | 2 | 15 |
| Service Provider · country · emea / denmark | 2 | 28 |
| Service Provider · country · emea / finland | 2 | 28 |
| Service Provider · country · emea / france | 2 | 33 |
| Service Provider · country · emea / germany | 2 | 48 |
| Service Provider · country · emea / hungary | 2 | 15 |
| Service Provider · country · emea / ireland | 2 | 30 |
| Service Provider · country · emea / italy | 2 | 32 |
| Service Provider · country · emea / luxembourg | 2 | 19 |
| Service Provider · country · emea / netherlands | 2 | 35 |
| Service Provider · country · emea / norway | 2 | 25 |
| Service Provider · country · emea / poland | 2 | 23 |
| Service Provider · country · emea / saudi arabia | 2 | 26 |
| Service Provider · country · emea / spain | 2 | 23 |
| Service Provider · country · emea / sweden | 2 | 31 |
| Service Provider · country · emea / switzerland | 2 | 38 |
| Service Provider · country · emea / united arab emirates | 2 | 25 |
| Service Provider · country · emea / united kingdom | 2 | 59 |
| Service Provider · region · all | 2 | 614 |
| Service Provider · region · ams | 5 | 139 |
| Service Provider · region · apj | 1 | 78 |
| Service Provider · region · emea | 2 | 103 |
Questions about Infosys Limited
- What is Infosys Limited's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Infosys Limited is a Global Elite partner in all four ServiceNow programs, headquartered in Bengaluru, India, with Product Line Achievements in 6 product lines (4 Validated Practices) and a customer satisfaction score of 4.42 out of 5.
- What is Infosys Limited best at on ServiceNow?
- ServiceNow has validated Infosys Limited's practice in ITOM Visibility, ITSM Standard, Now Assist for Customer Service Management (CSM), Software Asset Management (SAM).
- Where does Infosys Limited operate?
- The Finder lists coverage in 49 countries with offices in Atlanta (United States), Richardson (United States), Rockville (United States), Auckland (New Zealand), Bengaluru (India), Central (Hong Kong), Chiyoda-ku (Japan), Chodov (Czech Republic), Docklands (Australia), Sydney (Australia), London (United Kingdom), Ottawa (Canada), Quezon City (Philippines), Sao Paulo (Brazil), Singapore (Singapore).