League table · Consulting & Implementation
Best ServiceNow partners for Now Assist for Customer Service Management (CSM)
Data as of 2026-10-20 · 9 partners hold a Product Line Achievement in Now Assist for Customer Service Management
By ServiceNow's published figures, compiled by Partner Index, iTech AG ranks first for Now Assist for Customer Service Management with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of DT Advisory and Infosys Limited. 7 of the 9 partners have had their Now Assist for Customer Service Management practice validated by ServiceNow.
Now Assist for Customer Service Management league table: 9 partners
How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Now Assist for Customer Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Now Assist for Customer Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Now Assist for Customer Service Management, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.
| # | Partner | Status | Regions | Line CSAT | Deployments | Skilled people | Tier | Partner Score | ServiceNow Finder rank |
|---|---|---|---|---|---|---|---|---|---|
| Validated Practice · 7 partners | |||||||||
| 1 | iTech AG | Validated Practice | AMS | 5.00 | 4 | 11 | Elite | 146.4 | 5 of 200 |
| 2 | DT Advisory | Validated Practice | EMEA | 5.00 | 3 | 9 | Premier | 104.3 | 7 of 200 |
| 3 | Infosys Limited | Validated Practice | AMS | 5.00 | 2 | 101 | Global Elite | 322.0 | 56 of 200 |
| 4 | Ignyte Group INC | Validated Practice | AMS | 5.00 | 2 | 48 | Elite | 124.7 | 4 of 200 |
| 5 | Konversational | Validated Practice | AMS · EMEA | 4.93 | 14 | 26 | Elite | 174.8 | 1 of 200 |
| 6 | Kaptius | Validated Practice | EMEA | 4.83 | 3 | 14 | Premier | 117.5 | 8 of 200 |
| 7 | UP3 Services Limited | Validated Practice | EMEA | n/p | 0 | 11 | Premier | 129.4 | 9 of 200 |
| Product Line Achievement only · 2 partners | |||||||||
| 8 | zeb | PLA | AMS | 5.00 | 2 | 6 | Premier | 98.3 | 43 of 200 |
| 9 | Sii Sp.zo.o. | PLA | EMEA | 4.50 | 2 | 7 | Select | 75.2 | 80 of 200 |
How positions are decided
Partner Index ranks ServiceNow Consulting & Implementation partners for Now Assist for Customer Service Management on ServiceNow's own published figures only, with no score of its own and no paid placement:
- Only Consulting & Implementation partners with a Product Line Achievement in Now Assist for Customer Service Management, in any region, are listed.
- Partners with a Validated Practice rank above partners with a Product Line Achievement only.
- Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.
Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.
Questions
- Which ServiceNow partner is best for Now Assist for Customer Service Management?
- By ServiceNow's published figures, compiled by Partner Index, iTech AG ranks first for Now Assist for Customer Service Management as of 2026-10-20.
- How many ServiceNow partners have a Validated Practice in Now Assist for Customer Service Management?
- 7 partners, out of 9 with a Product Line Achievement.
- What is the difference between a Product Line Achievement and a Validated Practice?
- A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.