Partner profile
iTSM Group
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
iTSM Group is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Bodenheim, Germany, with Product Line Achievements in 8 product lines (4 Validated Practices) and a customer satisfaction score of 4.69 out of 5.
Partner Score
161.8
ServiceNow's ranking value, higher is better
Customer satisfaction
4.69 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
8
4 Validated Practices
Certified people
237
across 25 product lines
Architects
1 · 4
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
28 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
EliteBuild
RegisteredEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: EMEA Specialization, EMEA Product Expertise.
Company
- Headquarters
- Bodenheim, Rhineland Palatinate, Germany
- Legal entity
- ITSM Consulting GmbH
- Website
- www.itsm-consulting.de
- Finder contact
- info@itsmgroup.com
- Offices
- Bodenheim (Germany), Bucharest (Romania), Steyregg (Austria), Ulft (The Netherlands), Wallisellen (Switzerland)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics
About iTSM Group
As written by the partner in its Partner Finder record.
The iTSM Group comprises iTSM Consulting GmbH, founded in 2000 as the parent company, along with several subsidiaries and partner companies operating in a total of seven countries. The group focuses on digital transformation in Enterprise Service Management. All iTSM Group companies support their customers in designing digital services holistically from requirements analysis and strategy to implementation, training and ongoing operations. iTSM Group is headquartered in Bodenheim near Mainz, Germany. The group currently employs more than 220 people and serves around 850 customers, evenly split between large enterprises and mid-sized organizations from the private and public sectors. iTSM stands for Inspiring and Tailored Service Mastery. In 2025, iTSM Group and SOLVVision AG joined forces to form one of Europe leading ServiceNow pure-play Enterprise Service Management specialists.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Business Continuity Management | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 5 | Best for Business Continuity Management |
| Customer Service Management (CSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.80 | 20 | Best for Customer Service Management |
| Field Service Management (FSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 6 | Best for Field Service Management |
| Hardware Asset Management (HAM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 12 | Best for Hardware Asset Management |
| ITOM Visibility | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.50 | 4 | Best for ITOM Visibility |
| ITSM Pro | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 6 | Best for ITSM Pro |
| ITSM Standard | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 22 | 4.52 | 10 | Best for ITSM Standard |
| Risk, Resilience, Sustainability | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 4.50 | 11 | Best for Risk, Resilience, Sustainability |
Certifications
How to read it. People is how many staff at iTSM Group hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 36 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 5 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 20 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 2 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 6 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 12 |
| Human Resources (HR) | Suite Certification - HR Professional | 12 |
| ITOM Health | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 5 |
| Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 1 | |
| ITOM Visibility | Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 4 |
| ITSM Pro | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 18 |
| Micro-Certification – DevOps Change Velocity | 6 | |
| Suite Certification - ITSM Professional | 6 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 10 |
| Employee Center Accreditation | 16 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 12 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 4 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 4 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 9 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 20 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 2 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 6 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 8 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 1 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 2 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 4 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 3 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 2 |
Accredited people: 41 sales, 50 presales, 91 delivery.
Where iTSM Group operates
How to read it. Rows are grouped by the ServiceNow program in which iTSM Group declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovenia, Slovakia | Steyregg (Austria), Wallisellen (Switzerland), Bodenheim (Germany), Ulft (The Netherlands), Bucharest (Romania) |
| Reseller | ||
| Americas | United States | — |
| Asia Pacific & Japan | Japan | — |
| EMEA | Austria, Switzerland, Germany, United Kingdom, Liechtenstein, Luxembourg, The Netherlands, Romania, Saudi Arabia | Steyregg (Austria), Wallisellen (Switzerland), Bodenheim (Germany), Ulft (The Netherlands), Bucharest (Romania) |
| Service Provider | ||
| Americas | United States | — |
| Asia Pacific & Japan | Japan | — |
| EMEA | Austria, Belgium, Switzerland, Germany, France, United Kingdom, Liechtenstein, Luxembourg, The Netherlands, Saudi Arabia, South Africa | Steyregg (Austria), Wallisellen (Switzerland), Bodenheim (Germany), Ulft (The Netherlands) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where iTSM Group appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 631 | 918 |
| Build · region · ams | 631 | 918 |
| Build · region · apj | 630 | 918 |
| Build · region · emea | 630 | 918 |
| Consulting & Implementation · country · ams / canada | 150 | 419 |
| Consulting & Implementation · country · ams / united states | 150 | 419 |
| Consulting & Implementation · country · apj / australia | 104 | 419 |
| Consulting & Implementation · country · apj / japan | 104 | 419 |
| Consulting & Implementation · country · apj / korea | 104 | 419 |
| Consulting & Implementation · country · apj / new zealand | 104 | 419 |
| Consulting & Implementation · country · emea / austria | 8 | 420 |
| Consulting & Implementation · country · emea / belgium | 8 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 8 | 420 |
| Consulting & Implementation · country · emea / croatia | 8 | 419 |
| Consulting & Implementation · country · emea / czech republic | 8 | 420 |
| Consulting & Implementation · country · emea / denmark | 8 | 420 |
| Consulting & Implementation · country · emea / finland | 8 | 420 |
| Consulting & Implementation · country · emea / france | 8 | 419 |
| Consulting & Implementation · country · emea / germany | 8 | 420 |
| Consulting & Implementation · country · emea / greece | 8 | 420 |
| Consulting & Implementation · country · emea / hungary | 8 | 420 |
| Consulting & Implementation · country · emea / ireland | 8 | 419 |
| Consulting & Implementation · country · emea / italy | 8 | 420 |
| Consulting & Implementation · country · emea / liechtenstein | 2 | 9 |
| Consulting & Implementation · country · emea / lithuania | 8 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 8 | 420 |
| Consulting & Implementation · country · emea / netherlands | 8 | 420 |
| Consulting & Implementation · country · emea / norway | 8 | 420 |
| Consulting & Implementation · country · emea / poland | 8 | 420 |
| Consulting & Implementation · country · emea / portugal | 8 | 420 |
| Consulting & Implementation · country · emea / romania | 8 | 419 |
| Consulting & Implementation · country · emea / saudi arabia | 5 | 31 |
| Consulting & Implementation · country · emea / slovakia | 8 | 420 |
| Consulting & Implementation · country · emea / slovenia | 8 | 420 |
| Consulting & Implementation · country · emea / spain | 8 | 420 |
| Consulting & Implementation · country · emea / sweden | 8 | 419 |
| Consulting & Implementation · country · emea / switzerland | 8 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 8 | 420 |
| Consulting & Implementation · product line · app engine | 102 | 391 |
| Consulting & Implementation · product line · business continuity management | 28 | 103 |
| Consulting & Implementation · product line · customer service management | 25 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 45 | 140 |
| Consulting & Implementation · product line · field service management | 4 | 222 |
| Consulting & Implementation · product line · hardware asset management | 23 | 286 |
| Consulting & Implementation · product line · human resources | 57 | 275 |
| Consulting & Implementation · product line · it operations management health | 25 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 9 | 82 |
| Consulting & Implementation · product line · it service management pro | 24 | 118 |
| Consulting & Implementation · product line · it service management standard | 32 | 174 |
| Consulting & Implementation · product line · now assist creator | 90 | 247 |
| Consulting & Implementation · product line · now assist csm | 27 | 200 |
| Consulting & Implementation · product line · now assist hr | 44 | 184 |
| Consulting & Implementation · product line · now assist itsm | 56 | 267 |
| Consulting & Implementation · product line · public sector digital services | 43 | 109 |
| Consulting & Implementation · product line · risk resilience sustainability | 28 | 189 |
| Consulting & Implementation · product line · security incident response | 37 | 218 |
| Consulting & Implementation · product line · software asset management | 76 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 81 | 302 |
| Consulting & Implementation · product line · telecom service management | 14 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 15 | 89 |
| Consulting & Implementation · product line · third party risk management | 29 | 113 |
| Consulting & Implementation · product line · vulnerability response | 39 | 215 |
| Consulting & Implementation · product line · workplace service delivery | 22 | 120 |
| Consulting & Implementation · region · all | 28 | 1569 |
| Consulting & Implementation · region · ams | 151 | 420 |
| Consulting & Implementation · region · apj | 104 | 419 |
| Consulting & Implementation · region · emea | 8 | 420 |
| Reseller · country · ams / united states | 36 | 212 |
| Reseller · country · apj / japan | 20 | 45 |
| Reseller · country · emea / austria | 9 | 54 |
| Reseller · country · emea / germany | 13 | 94 |
| Reseller · country · emea / liechtenstein | 5 | 16 |
| Reseller · country · emea / luxembourg | 8 | 35 |
| Reseller · country · emea / netherlands | 10 | 58 |
| Reseller · country · emea / romania | 6 | 20 |
| Reseller · country · emea / saudi arabia | 9 | 35 |
| Reseller · country · emea / switzerland | 11 | 76 |
| Reseller · country · emea / united kingdom | 12 | 109 |
| Reseller · region · all | 31 | 1198 |
| Reseller · region · ams | 38 | 235 |
| Reseller · region · apj | 32 | 126 |
| Reseller · region · emea | 15 | 200 |
| Service Provider · country · ams / united states | 55 | 128 |
| Service Provider · country · apj / japan | 22 | 36 |
| Service Provider · country · emea / austria | 20 | 29 |
| Service Provider · country · emea / belgium | 19 | 28 |
| Service Provider · country · emea / france | 20 | 33 |
| Service Provider · country · emea / germany | 26 | 48 |
| Service Provider · country · emea / liechtenstein | 5 | 5 |
| Service Provider · country · emea / luxembourg | 15 | 19 |
| Service Provider · country · emea / netherlands | 23 | 35 |
| Service Provider · country · emea / saudi arabia | 17 | 26 |
| Service Provider · country · emea / south africa | 8 | 15 |
| Service Provider · country · emea / switzerland | 23 | 38 |
| Service Provider · country · emea / united kingdom | 27 | 59 |
| Service Provider · region · all | 58 | 614 |
| Service Provider · region · ams | 59 | 139 |
| Service Provider · region · apj | 41 | 78 |
| Service Provider · region · emea | 39 | 103 |
Questions about iTSM Group
- What is iTSM Group's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: iTSM Group is a ServiceNow partner with the tiers Build (Registered), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in Bodenheim, Germany, with Product Line Achievements in 8 product lines (4 Validated Practices) and a customer satisfaction score of 4.69 out of 5.
- What is iTSM Group best at on ServiceNow?
- ServiceNow has validated iTSM Group's practice in Customer Service Management (CSM), Field Service Management (FSM), ITOM Visibility, ITSM Standard.
- Where does iTSM Group operate?
- The Finder lists coverage in 39 countries with offices in Bodenheim (Germany), Bucharest (Romania), Steyregg (Austria), Ulft (The Netherlands), Wallisellen (Switzerland).