Partner profile

Swisscom (Schweiz) AG
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Swisscom (Schweiz) AG is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Worblaufen, Switzerland, with Product Line Achievements in 5 product lines (1 Validated Practice) and a customer satisfaction score of 4.89 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Worblaufen, Bern, Switzerland
- Legal entity
- Swisscom Schweiz AG
- Finder contact
- enterprise.servicenow@swisscom.com
- Offices
- Worblaufen (Switzerland)
- Industries served
- Financial Services, Government, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media
About Swisscom (Schweiz) AG
As written by the partner in its Partner Finder record.
We enable, drive, and protect your business, as a leading ICT partner in Switzerland, we guide companies through the opportunities of the digital world. We are for both small and medium-sized businesses and enterprise customers. With a broad portfolio and a skilled team of around 5.500 colleagues, we work alongside our subsidiaries every day to do our best and create value for our customers. We combine technological excellence with industry expertise: Our focus ranges from integrated communication solutions, IT infrastructure, security, and cloud services to workplace, SAP and ServiceNow solutions, as well as IoT and artificial intelligence. Our expert teams deliver excellence to our customers across the board from process and industry consulting over implementation, integration to support, operation lifecycle services, and fully managed services. We delight customers by creating unique customer experiences every day
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.88 | 33 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 11 | 5.00 | 5 | Best for Customer Service Management |
| ITOM Visibility | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 5 | Best for ITOM Visibility |
| ITSM Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 9 | 5.00 | 9 | Best for ITSM Standard |
| Strategic Portfolio Management Standard | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 5 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at Swisscom (Schweiz) AG hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 33 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 5 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 1 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 1 |
| Human Resources (HR) | Suite Certification - HR Professional | 2 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 5 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 5 | |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 1 |
| Suite Certification - ITSM Professional | 1 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 11 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 9 | |
| Employee Center Accreditation | 10 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 3 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 2 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 4 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 4 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 3 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 2 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 5 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 3 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 24 sales, 25 presales, 49 delivery.
Where Swisscom (Schweiz) AG operates
How to read it. Rows are grouped by the ServiceNow program in which Swisscom (Schweiz) AG declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Worblaufen (Switzerland) |
| Reseller | ||
| EMEA | Switzerland | Worblaufen (Switzerland) |
| Service Provider | ||
| EMEA | Switzerland | Worblaufen (Switzerland) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Swisscom (Schweiz) AG appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 63 | 918 |
| Build · region · ams | 112 | 918 |
| Build · region · apj | 101 | 918 |
| Build · region · emea | 57 | 918 |
| Consulting & Implementation · country · ams / canada | 170 | 419 |
| Consulting & Implementation · country · ams / united states | 170 | 419 |
| Consulting & Implementation · country · apj / australia | 134 | 419 |
| Consulting & Implementation · country · apj / japan | 134 | 419 |
| Consulting & Implementation · country · apj / korea | 134 | 419 |
| Consulting & Implementation · country · apj / new zealand | 134 | 419 |
| Consulting & Implementation · country · emea / austria | 28 | 420 |
| Consulting & Implementation · country · emea / belgium | 28 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 28 | 420 |
| Consulting & Implementation · country · emea / croatia | 28 | 419 |
| Consulting & Implementation · country · emea / czech republic | 28 | 420 |
| Consulting & Implementation · country · emea / denmark | 28 | 420 |
| Consulting & Implementation · country · emea / finland | 28 | 420 |
| Consulting & Implementation · country · emea / france | 28 | 419 |
| Consulting & Implementation · country · emea / germany | 28 | 420 |
| Consulting & Implementation · country · emea / greece | 28 | 420 |
| Consulting & Implementation · country · emea / hungary | 28 | 420 |
| Consulting & Implementation · country · emea / ireland | 28 | 419 |
| Consulting & Implementation · country · emea / italy | 28 | 420 |
| Consulting & Implementation · country · emea / lithuania | 28 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 28 | 420 |
| Consulting & Implementation · country · emea / netherlands | 28 | 420 |
| Consulting & Implementation · country · emea / norway | 28 | 420 |
| Consulting & Implementation · country · emea / poland | 28 | 420 |
| Consulting & Implementation · country · emea / portugal | 28 | 420 |
| Consulting & Implementation · country · emea / romania | 28 | 419 |
| Consulting & Implementation · country · emea / slovakia | 28 | 420 |
| Consulting & Implementation · country · emea / slovenia | 28 | 420 |
| Consulting & Implementation · country · emea / spain | 28 | 420 |
| Consulting & Implementation · country · emea / sweden | 28 | 419 |
| Consulting & Implementation · country · emea / switzerland | 28 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 28 | 420 |
| Consulting & Implementation · product line · app engine | 45 | 391 |
| Consulting & Implementation · product line · business continuity management | 47 | 103 |
| Consulting & Implementation · product line · customer service management | 19 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 64 | 140 |
| Consulting & Implementation · product line · financial services operations | 66 | 129 |
| Consulting & Implementation · product line · human resources | 154 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 37 | 82 |
| Consulting & Implementation · product line · it service management pro | 65 | 118 |
| Consulting & Implementation · product line · it service management standard | 76 | 174 |
| Consulting & Implementation · product line · now assist creator | 41 | 247 |
| Consulting & Implementation · product line · now assist csm | 21 | 200 |
| Consulting & Implementation · product line · now assist itsm | 71 | 267 |
| Consulting & Implementation · product line · risk resilience sustainability | 48 | 189 |
| Consulting & Implementation · product line · security incident response | 84 | 218 |
| Consulting & Implementation · product line · software asset management | 101 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 31 | 302 |
| Consulting & Implementation · product line · vulnerability response | 89 | 215 |
| Consulting & Implementation · product line · workplace service delivery | 63 | 120 |
| Consulting & Implementation · region · all | 59 | 1569 |
| Consulting & Implementation · region · ams | 171 | 420 |
| Consulting & Implementation · region · apj | 134 | 419 |
| Consulting & Implementation · region · emea | 28 | 420 |
| Reseller · country · emea / switzerland | 44 | 76 |
| Reseller · region · all | 122 | 1198 |
| Reseller · region · emea | 77 | 200 |
| Service Provider · country · emea / switzerland | 10 | 38 |
| Service Provider · region · all | 14 | 614 |
| Service Provider · region · emea | 11 | 103 |
Questions about Swisscom (Schweiz) AG
- What is Swisscom (Schweiz) AG's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Swisscom (Schweiz) AG is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Worblaufen, Switzerland, with Product Line Achievements in 5 product lines (1 Validated Practice) and a customer satisfaction score of 4.89 out of 5.
- What is Swisscom (Schweiz) AG best at on ServiceNow?
- ServiceNow has validated Swisscom (Schweiz) AG's practice in Customer Service Management (CSM).
- Where does Swisscom (Schweiz) AG operate?
- The Finder lists coverage in 36 countries with offices in Worblaufen (Switzerland).