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Swisscom (Schweiz) AG

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

Swisscom (Schweiz) AG is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Worblaufen, Switzerland, with Product Line Achievements in 5 product lines (1 Validated Practice) and a customer satisfaction score of 4.89 out of 5.

Partner Score
184.4
ServiceNow's ranking value, higher is better
Customer satisfaction
4.89 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
5
1 Validated Practices
Certified people
112
across 18 product lines
Architects
2 · 5
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
59 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Premier
Service Provider
Elite
Build
Premier

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters
Worblaufen, Bern, Switzerland
Legal entity
Swisscom Schweiz AG
Website
www.swisscom.ch/en/business/enterprise/offer/platforms-applications/business-process-tranformation/servicenow.html
Finder contact
enterprise.servicenow@swisscom.com
Offices
Worblaufen (Switzerland)
Industries served
Financial Services, Government, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media

About Swisscom (Schweiz) AG

As written by the partner in its Partner Finder record.

We enable, drive, and protect your business, as a leading ICT partner in Switzerland, we guide companies through the opportunities of the digital world. We are for both small and medium-sized businesses and enterprise customers. With a broad portfolio and a skilled team of around 5.500 colleagues, we work alongside our subsidiaries every day to do our best and create value for our customers. We combine technological excellence with industry expertise: Our focus ranges from integrated communication solutions, IT infrastructure, security, and cloud services to workplace, SAP and ServiceNow solutions, as well as IoT and artificial intelligence. Our expert teams deliver excellence to our customers across the board from process and industry consulting over implementation, integration to support, operation lifecycle services, and fully managed services. We delight customers by creating unique customer experiences every day

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 44.8833 Best for App Engine
Customer Service Management (CSM) —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 115.005 Best for Customer Service Management
ITOM Visibility —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.005 Best for ITOM Visibility
ITSM Standard —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 95.009 Best for ITSM Standard
Strategic Portfolio Management Standard —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.005 Best for Strategic Portfolio Management Standard

Certifications

How to read it. People is how many staff at Swisscom (Schweiz) AG hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)33
Business Continuity ManagementMicro-Certification - Business Continuity Management1
Customer Service Management (CSM)Suite Certification - CSM Professional5
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation1
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional1
Human Resources (HR)Suite Certification - HR Professional2
ITOM VisibilitySuite Certification - Data Foundations (CMDB and CSDM) Professional5
Suite Certification – IT Operations Management Visibility (ITOM Visibility)5
ITSM ProMicro-Certification – DevOps Change Velocity1
Suite Certification - ITSM Professional1
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))11
Certified Implementation Specialist – IT Service Management (CIS-ITSM)9
Employee Center Accreditation10
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation3
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite2
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite4
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)4
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)3
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)5
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)3
Workplace Service DeliverySuite Certification - Workplace Service Delivery1

Accredited people: 24 sales, 25 presales, 49 delivery.

Where Swisscom (Schweiz) AG operates

How to read it. Rows are grouped by the ServiceNow program in which Swisscom (Schweiz) AG declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United States—
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaWorblaufen (Switzerland)
Reseller
EMEASwitzerlandWorblaufen (Switzerland)
Service Provider
EMEASwitzerlandWorblaufen (Switzerland)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Swisscom (Schweiz) AG appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all63918
Build · region · ams112918
Build · region · apj101918
Build · region · emea57918
Consulting & Implementation · country · ams / canada170419
Consulting & Implementation · country · ams / united states170419
Consulting & Implementation · country · apj / australia134419
Consulting & Implementation · country · apj / japan134419
Consulting & Implementation · country · apj / korea134419
Consulting & Implementation · country · apj / new zealand134419
Consulting & Implementation · country · emea / austria28420
Consulting & Implementation · country · emea / belgium28420
Consulting & Implementation · country · emea / bulgaria28420
Consulting & Implementation · country · emea / croatia28419
Consulting & Implementation · country · emea / czech republic28420
Consulting & Implementation · country · emea / denmark28420
Consulting & Implementation · country · emea / finland28420
Consulting & Implementation · country · emea / france28419
Consulting & Implementation · country · emea / germany28420
Consulting & Implementation · country · emea / greece28420
Consulting & Implementation · country · emea / hungary28420
Consulting & Implementation · country · emea / ireland28419
Consulting & Implementation · country · emea / italy28420
Consulting & Implementation · country · emea / lithuania28419
Consulting & Implementation · country · emea / luxembourg28420
Consulting & Implementation · country · emea / netherlands28420
Consulting & Implementation · country · emea / norway28420
Consulting & Implementation · country · emea / poland28420
Consulting & Implementation · country · emea / portugal28420
Consulting & Implementation · country · emea / romania28419
Consulting & Implementation · country · emea / slovakia28420
Consulting & Implementation · country · emea / slovenia28420
Consulting & Implementation · country · emea / spain28420
Consulting & Implementation · country · emea / sweden28419
Consulting & Implementation · country · emea / switzerland28420
Consulting & Implementation · country · emea / united kingdom28420
Consulting & Implementation · product line · app engine45391
Consulting & Implementation · product line · business continuity management47103
Consulting & Implementation · product line · customer service management19300
Consulting & Implementation · product line · enterprise architecture64140
Consulting & Implementation · product line · financial services operations66129
Consulting & Implementation · product line · human resources154275
Consulting & Implementation · product line · it operations management visibility3782
Consulting & Implementation · product line · it service management pro65118
Consulting & Implementation · product line · it service management standard76174
Consulting & Implementation · product line · now assist creator41247
Consulting & Implementation · product line · now assist csm21200
Consulting & Implementation · product line · now assist itsm71267
Consulting & Implementation · product line · risk resilience sustainability48189
Consulting & Implementation · product line · security incident response84218
Consulting & Implementation · product line · software asset management101275
Consulting & Implementation · product line · strategic portfolio management standard31302
Consulting & Implementation · product line · vulnerability response89215
Consulting & Implementation · product line · workplace service delivery63120
Consulting & Implementation · region · all591569
Consulting & Implementation · region · ams171420
Consulting & Implementation · region · apj134419
Consulting & Implementation · region · emea28420
Reseller · country · emea / switzerland4476
Reseller · region · all1221198
Reseller · region · emea77200
Service Provider · country · emea / switzerland1038
Service Provider · region · all14614
Service Provider · region · emea11103

Questions about Swisscom (Schweiz) AG

What is Swisscom (Schweiz) AG's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: Swisscom (Schweiz) AG is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Worblaufen, Switzerland, with Product Line Achievements in 5 product lines (1 Validated Practice) and a customer satisfaction score of 4.89 out of 5.
What is Swisscom (Schweiz) AG best at on ServiceNow?
ServiceNow has validated Swisscom (Schweiz) AG's practice in Customer Service Management (CSM).
Where does Swisscom (Schweiz) AG operate?
The Finder lists coverage in 36 countries with offices in Worblaufen (Switzerland).