Partner profile
System Support Inc.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
System Support Inc. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Registered), headquartered in Shinjuku-Ku, Japan, with Product Line Achievements in 6 product lines (5 Validated Practices) and a customer satisfaction score of 4.65 out of 5.
Partner Score
129.1
ServiceNow's ranking value, higher is better
Customer satisfaction
4.65 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
6
5 Validated Practices
Certified people
407
across 22 product lines
Architects
0 · 1
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
36 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
RegisteredBuild
SelectEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: APJ Product Expertise.
Company
- Headquarters
- Shinjuku-Ku, Tokyo, Japan
- Legal entity
- System Support Inc
- Website
- www.sts-inc.co.jp
- Finder contact
- ml-servicenow@sts-inc.co.jp
- Offices
- Shinjuku-Ku (Japan)
- Industries served
- Government, Healthcare and Life Sciences, Manufacturing, Technology
About System Support Inc.
As written by the partner in its Partner Finder record.
株式会社システムサポート（STS）は、ITの力でお客様のビジネス成長とデジタルトランスフォーメーションを加速させる総合ソリューション企業です。 クラウドサービス、データ分析、ITインフラ構築など幅広い分野で実績を積み重ねてきました。 ServiceNowにおいては2015年より、10年以上にわたり数多くの導入支援を手掛けてまいりました。プロセスコンサルティングから導入、テクニカルサポートまで、包括的なプロフェッショナルサービスを提供しています。高品質なサービスを継続的に提供するため、エンジニア育成にも注力し、ServiceNow認定資格取得数は国内トップクラスを誇ります。この豊富な経験と確かな技術力で、お客様の多様なニーズに対して、ビジネスの継続的な成長を強力に支援します。 また、豊富な経験を凝縮し、スモールスタート＆クイックインにフォーカスした導入テンプレート「Supportas Plus」も展開中です。 「お客様と共に未来を創る」を理念に掲げ、課題解決にとどまらず、その先の新しい価値創造を目指し、 柔軟な発想で、業界や規模を問わず、あらゆるお客様にとって信頼される長期的なパートナーであり続けます。
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 3 | 4.50 | 150 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 7 | 4.29 | 21 | Best for Customer Service Management |
| Hardware Asset Management (HAM) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 1 | 5.00 | 11 | Best for Hardware Asset Management |
| ITOM Visibility | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 5 | 4.60 | 8 | Best for ITOM Visibility |
| ITSM Standard | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 41 | 4.65 | 27 | Best for ITSM Standard |
| Software Asset Management (SAM) | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 2 | 4.75 | 13 | Best for Software Asset Management |
Certifications
How to read it. People is how many staff at System Support Inc. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 151 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 21 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 11 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 11 |
| Human Resources (HR) | Suite Certification - HR Professional | 16 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 8 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 8 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 27 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 28 | |
| Employee Center Accreditation | 27 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 2 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 2 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 2 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 3 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 16 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 9 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 13 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 28 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 2 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 17 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 1 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 1 |
Accredited people: 34 sales, 37 presales, 174 delivery.
Where System Support Inc. operates
How to read it. Rows are grouped by the ServiceNow program in which System Support Inc. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | Shinjuku-Ku (Japan) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Asia Pacific & Japan | Japan | Shinjuku-Ku (Japan) |
| Service Provider | ||
| Asia Pacific & Japan | Japan | Shinjuku-Ku (Japan) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where System Support Inc. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 231 | 918 |
| Build · region · ams | 223 | 918 |
| Build · region · apj | 221 | 918 |
| Build · region · emea | 224 | 918 |
| Consulting & Implementation · country · ams / canada | 171 | 419 |
| Consulting & Implementation · country · ams / united states | 171 | 419 |
| Consulting & Implementation · country · apj / australia | 5 | 419 |
| Consulting & Implementation · country · apj / japan | 5 | 419 |
| Consulting & Implementation · country · apj / korea | 5 | 419 |
| Consulting & Implementation · country · apj / new zealand | 5 | 419 |
| Consulting & Implementation · country · emea / austria | 156 | 420 |
| Consulting & Implementation · country · emea / belgium | 156 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 156 | 420 |
| Consulting & Implementation · country · emea / croatia | 155 | 419 |
| Consulting & Implementation · country · emea / czech republic | 156 | 420 |
| Consulting & Implementation · country · emea / denmark | 156 | 420 |
| Consulting & Implementation · country · emea / finland | 156 | 420 |
| Consulting & Implementation · country · emea / france | 155 | 419 |
| Consulting & Implementation · country · emea / germany | 156 | 420 |
| Consulting & Implementation · country · emea / greece | 156 | 420 |
| Consulting & Implementation · country · emea / hungary | 156 | 420 |
| Consulting & Implementation · country · emea / ireland | 155 | 419 |
| Consulting & Implementation · country · emea / italy | 156 | 420 |
| Consulting & Implementation · country · emea / lithuania | 155 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 156 | 420 |
| Consulting & Implementation · country · emea / netherlands | 156 | 420 |
| Consulting & Implementation · country · emea / norway | 156 | 420 |
| Consulting & Implementation · country · emea / poland | 156 | 420 |
| Consulting & Implementation · country · emea / portugal | 156 | 420 |
| Consulting & Implementation · country · emea / romania | 155 | 419 |
| Consulting & Implementation · country · emea / slovakia | 156 | 420 |
| Consulting & Implementation · country · emea / slovenia | 156 | 420 |
| Consulting & Implementation · country · emea / spain | 156 | 420 |
| Consulting & Implementation · country · emea / sweden | 155 | 419 |
| Consulting & Implementation · country · emea / switzerland | 156 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 156 | 420 |
| Consulting & Implementation · product line · app engine | 19 | 391 |
| Consulting & Implementation · product line · business continuity management | 32 | 103 |
| Consulting & Implementation · product line · customer service management | 20 | 300 |
| Consulting & Implementation · product line · field service management | 29 | 222 |
| Consulting & Implementation · product line · hardware asset management | 10 | 286 |
| Consulting & Implementation · product line · human resources | 49 | 275 |
| Consulting & Implementation · product line · it operations management visibility | 11 | 82 |
| Consulting & Implementation · product line · it service management standard | 42 | 174 |
| Consulting & Implementation · product line · legal service delivery | 52 | 103 |
| Consulting & Implementation · product line · now assist creator | 19 | 247 |
| Consulting & Implementation · product line · now assist csm | 22 | 200 |
| Consulting & Implementation · product line · now assist hr | 26 | 184 |
| Consulting & Implementation · product line · now assist itsm | 73 | 267 |
| Consulting & Implementation · product line · retail service management | 12 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 32 | 189 |
| Consulting & Implementation · product line · security incident response | 41 | 218 |
| Consulting & Implementation · product line · software asset management | 29 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 109 | 302 |
| Consulting & Implementation · product line · third party risk management | 32 | 113 |
| Consulting & Implementation · product line · vulnerability response | 43 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 53 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 65 | 120 |
| Consulting & Implementation · region · all | 36 | 1569 |
| Consulting & Implementation · region · ams | 172 | 420 |
| Consulting & Implementation · region · apj | 5 | 419 |
| Consulting & Implementation · region · emea | 156 | 420 |
| Reseller · country · apj / japan | 18 | 45 |
| Reseller · region · all | 78 | 1198 |
| Reseller · region · apj | 27 | 126 |
| Service Provider · country · apj / japan | 27 | 36 |
| Service Provider · region · all | 173 | 614 |
| Service Provider · region · apj | 51 | 78 |
Questions about System Support Inc.
- What is System Support Inc.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: System Support Inc. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Registered), headquartered in Shinjuku-Ku, Japan, with Product Line Achievements in 6 product lines (5 Validated Practices) and a customer satisfaction score of 4.65 out of 5.
- What is System Support Inc. best at on ServiceNow?
- ServiceNow has validated System Support Inc.'s practice in App Engine, Customer Service Management (CSM), Hardware Asset Management (HAM), ITOM Visibility, ITSM Standard.
- Where does System Support Inc. operate?
- The Finder lists coverage in 36 countries with offices in Shinjuku-Ku (Japan).