Partner profile
Computacenter
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Computacenter is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Premier), headquartered in Hatfield, United Kingdom, with Product Line Achievements in 12 product lines (8 Validated Practices) and a customer satisfaction score of 4.89 out of 5.
Partner Score
194.1
ServiceNow's ranking value, higher is better
Customer satisfaction
4.89 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
12
8 Validated Practices
Certified people
452
across 30 product lines
Architects
1 · 7
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
16 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
EliteService Provider
PremierBuild
SelectEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: EMEA Product Expertise.
Company
- Headquarters
- Hatfield, Hertfordshire, United Kingdom
- Legal entity
- Computacenter UK Ltd
- Website
- www.computacenter.com/uk
- Finder contact
- tu.servicenow.coe.sales@computacenter.co
- Offices
- Hatfield (United Kingdom), Kerpen (Germany), Markham (Canada), Norcross (United States), San Francisco (United States), Roissy En France (France)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics
About Computacenter
As written by the partner in its Partner Finder record.
We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter provides expert and advice and support at every stage of the ServiceNow lifecycle, from initial rollout through to ongoing management and continuous improvement roadmaps. Formed of an ecosystem of integrated tools, ServiceNow is constantly evolving with new features and capabilities. Computacenter helps organisations take the enterprise service experience to the next level with ServiceNow.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| Customer Service Management (CSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 5.00 | 31 | Best for Customer Service Management |
| Field Service Management (FSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 13 | 5.00 | 16 | Best for Field Service Management |
| Hardware Asset Management (HAM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 16 | Best for Hardware Asset Management |
| Human Resources (HR) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 17 | Best for Human Resources |
| ITOM Visibility | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.33 | 7 | Best for ITOM Visibility |
| ITSM Standard | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 12 | 4.67 | 23 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 25 | Best for Now Assist for IT Service Management |
| Risk, Resilience, Sustainability | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 0 | n/p | 5 | Best for Risk, Resilience, Sustainability |
| Security Incident Response | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 7 | Best for Security Incident Response |
| Strategic Portfolio Management Standard | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 0 | n/p | 14 | Best for Strategic Portfolio Management Standard |
| Vulnerability Response | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 10 | Best for Vulnerability Response |
| Workflow Data Fabric | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 8 | Best for Workflow Data Fabric |
Certifications
How to read it. People is how many staff at Computacenter hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 109 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Cloud Cost Management | Cloud Cost Management Delivery Accreditation | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 31 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 6 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 16 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 16 |
| Human Resources (HR) | Suite Certification - HR Professional | 17 |
| ITOM Health | Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 1 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 8 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 7 | |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 9 |
| Suite Certification - ITSM Professional | 9 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 38 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 23 | |
| Employee Center Accreditation | 32 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Manufacturing Commercial Operations | Manufacturing Commercial Operations Delivery Accreditation | 1 |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 9 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 9 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 5 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 25 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 4 |
| Retail Service Management | Retail Delivery Accreditation | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 10 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 7 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 11 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 15 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 4 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 10 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 8 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 5 |
Accredited people: 52 sales, 46 presales, 161 delivery.
Where Computacenter operates
How to read it. Rows are grouped by the ServiceNow program in which Computacenter declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Markham (Canada), Norcross (United States), San Francisco (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Kerpen (Germany), Roissy En France (France), Hatfield (United Kingdom) |
| Reseller | ||
| Americas | Canada, United States | Markham (Canada), Norcross (United States), San Francisco (United States) |
| EMEA | Belgium, Germany, France, United Kingdom | Kerpen (Germany), Roissy En France (France), Hatfield (United Kingdom) |
| Service Provider | ||
| Americas | Canada, United States | Markham (Canada), Norcross (United States), San Francisco (United States) |
| EMEA | Germany, France, United Kingdom | Kerpen (Germany), Roissy En France (France), Hatfield (United Kingdom) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Computacenter appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 141 | 918 |
| Build · region · ams | 126 | 918 |
| Build · region · apj | 115 | 918 |
| Build · region · emea | 123 | 918 |
| Consulting & Implementation · country · ams / canada | 142 | 419 |
| Consulting & Implementation · country · ams / united states | 142 | 419 |
| Consulting & Implementation · country · apj / australia | 54 | 419 |
| Consulting & Implementation · country · apj / japan | 54 | 419 |
| Consulting & Implementation · country · apj / korea | 54 | 419 |
| Consulting & Implementation · country · apj / new zealand | 54 | 419 |
| Consulting & Implementation · country · emea / austria | 5 | 420 |
| Consulting & Implementation · country · emea / belgium | 5 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 5 | 420 |
| Consulting & Implementation · country · emea / croatia | 5 | 419 |
| Consulting & Implementation · country · emea / czech republic | 5 | 420 |
| Consulting & Implementation · country · emea / denmark | 5 | 420 |
| Consulting & Implementation · country · emea / finland | 5 | 420 |
| Consulting & Implementation · country · emea / france | 5 | 419 |
| Consulting & Implementation · country · emea / germany | 5 | 420 |
| Consulting & Implementation · country · emea / greece | 5 | 420 |
| Consulting & Implementation · country · emea / hungary | 5 | 420 |
| Consulting & Implementation · country · emea / ireland | 5 | 419 |
| Consulting & Implementation · country · emea / italy | 5 | 420 |
| Consulting & Implementation · country · emea / lithuania | 5 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 5 | 420 |
| Consulting & Implementation · country · emea / netherlands | 5 | 420 |
| Consulting & Implementation · country · emea / norway | 5 | 420 |
| Consulting & Implementation · country · emea / poland | 5 | 420 |
| Consulting & Implementation · country · emea / portugal | 5 | 420 |
| Consulting & Implementation · country · emea / romania | 5 | 419 |
| Consulting & Implementation · country · emea / slovakia | 5 | 420 |
| Consulting & Implementation · country · emea / slovenia | 5 | 420 |
| Consulting & Implementation · country · emea / spain | 5 | 420 |
| Consulting & Implementation · country · emea / sweden | 5 | 419 |
| Consulting & Implementation · country · emea / switzerland | 5 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 5 | 420 |
| Consulting & Implementation · product line · app engine | 83 | 391 |
| Consulting & Implementation · product line · business continuity management | 11 | 103 |
| Consulting & Implementation · product line · cloud cost management | 15 | 47 |
| Consulting & Implementation · product line · customer service management | 22 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 25 | 140 |
| Consulting & Implementation · product line · field service management | 11 | 222 |
| Consulting & Implementation · product line · financial services operations | 26 | 129 |
| Consulting & Implementation · product line · hardware asset management | 56 | 286 |
| Consulting & Implementation · product line · human resources | 17 | 275 |
| Consulting & Implementation · product line · it operations management health | 27 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 23 | 82 |
| Consulting & Implementation · product line · it service management pro | 51 | 118 |
| Consulting & Implementation · product line · it service management standard | 27 | 174 |
| Consulting & Implementation · product line · legal service delivery | 18 | 103 |
| Consulting & Implementation · product line · manufacturing commercial operations | 12 | 50 |
| Consulting & Implementation · product line · now assist creator | 72 | 247 |
| Consulting & Implementation · product line · now assist csm | 24 | 200 |
| Consulting & Implementation · product line · now assist hr | 51 | 184 |
| Consulting & Implementation · product line · now assist itsm | 2 | 267 |
| Consulting & Implementation · product line · public sector digital services | 27 | 109 |
| Consulting & Implementation · product line · retail service management | 14 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 10 | 189 |
| Consulting & Implementation · product line · security incident response | 4 | 218 |
| Consulting & Implementation · product line · software asset management | 53 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 17 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 9 | 302 |
| Consulting & Implementation · product line · third party risk management | 11 | 113 |
| Consulting & Implementation · product line · vulnerability response | 6 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 6 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 26 | 120 |
| Consulting & Implementation · region · all | 16 | 1569 |
| Consulting & Implementation · region · ams | 143 | 420 |
| Consulting & Implementation · region · apj | 54 | 419 |
| Consulting & Implementation · region · emea | 5 | 420 |
| Reseller · country · ams / canada | 32 | 105 |
| Reseller · country · ams / united states | 39 | 212 |
| Reseller · country · emea / belgium | 19 | 51 |
| Reseller · country · emea / france | 19 | 48 |
| Reseller · country · emea / germany | 30 | 94 |
| Reseller · country · emea / united kingdom | 29 | 109 |
| Reseller · region · all | 70 | 1198 |
| Reseller · region · ams | 41 | 235 |
| Reseller · region · emea | 38 | 200 |
| Service Provider · country · ams / canada | 25 | 55 |
| Service Provider · country · ams / united states | 32 | 128 |
| Service Provider · country · emea / france | 12 | 33 |
| Service Provider · country · emea / germany | 14 | 48 |
| Service Provider · country · emea / united kingdom | 15 | 59 |
| Service Provider · region · all | 18 | 614 |
| Service Provider · region · ams | 32 | 139 |
| Service Provider · region · emea | 17 | 103 |
Questions about Computacenter
- What is Computacenter's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Computacenter is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Premier), headquartered in Hatfield, United Kingdom, with Product Line Achievements in 12 product lines (8 Validated Practices) and a customer satisfaction score of 4.89 out of 5.
- What is Computacenter best at on ServiceNow?
- ServiceNow has validated Computacenter's practice in Customer Service Management (CSM), Human Resources (HR), ITSM Standard, Now Assist for IT Service Management (ITSM), Risk, Resilience, Sustainability, Security Incident Response, Strategic Portfolio Management Standard, Vulnerability Response.
- Where does Computacenter operate?
- The Finder lists coverage in 36 countries with offices in Hatfield (United Kingdom), Kerpen (Germany), Markham (Canada), Norcross (United States), San Francisco (United States), Roissy En France (France).