PartnerIndexServiceNow partner data, as published

Partner profile

Fujitsu logo

Fujitsu

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

Fujitsu is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in London, United Kingdom, with Product Line Achievements in 14 product lines (6 Validated Practices) and a customer satisfaction score of 4.74 out of 5.

Partner Score
276.1
ServiceNow's ranking value, higher is better
Customer satisfaction
4.74 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
14
6 Validated Practices
Certified people
3,007
across 36 product lines
Architects
9 · 104
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
2 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Elite
Service Provider
Elite
Build
Premier

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

Reseller Partner Award (APJ, 2026) badge
Reseller Partner Award (APJ, 2026)
Service Provider Partner Award (Japan, 2026) badge
Service Provider Partner Award (Japan, 2026)
IT Partner Award (APJ, 2026) badge
IT Partner Award (APJ, 2026)
Risk & Security Partner Award (Japan, 2026) badge
Risk & Security Partner Award (Japan, 2026)
CRM Partner Award (Japan, 2026) badge
CRM Partner Award (Japan, 2026)
Service Operations specialization (APJ) badge
Service Operations specialization (APJ)
Customer Experience specialization (APJ) badge
Customer Experience specialization (APJ)
Employee Experience specialization (APJ) badge
Employee Experience specialization (APJ)

ServiceNow's Finder also records: APJ Specialization, EMEA Sales Expertise, APJ Product Expertise, Sales Expertise, APJ Sales Expertise, EMEA Product Expertise.

Company

Headquarters
London, United Kingdom
Legal entity
Fujitsu Services Limited
Website
global.fujitsu/en-global/capabilities/business-applications/servicenow
Finder contact
askfujitsu@fujitsu.com
ServiceNow Store
6 offerings, 5 apps, 1 integration
Offices
Anderlecht (Belgium), Machelen (Diegem) (Belgium), Asnières sur Seine Cedex (France), Ballerup (Denmark), Capellen (Luxembourg), Causeway Bay (Hong Kong), Kowloon Bay (Hong Kong), Chiyoda-ku (Japan), Kawasaki-shi (Japan), Minato-Ku (Japan), Cyberjaya (Malaysia), Kuala Lumpur (Malaysia), Dallas (United States), De Meern (The Netherlands), Docklands (Australia), Dublin (Ireland), Hanoi (Vietnam), Helsinki (Finland), Jakarta (Indonesia), Jongno-Gu (South Korea), Kista (Sweden), Klongtoey (Thailand), Lisboa (Portugal), London (United Kingdom), Makati City (Philippines), Munich (Germany), Noida (India), Pozuelo de Alarcon (Spain), Regensdorf (Switzerland), Singapore (Singapore), Taipei City (Taiwan), Toronto (Canada), Wellington (New Zealand), Wien (Austria)
Industries served
Education, Energy and Utilities, Financial Services, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics

About Fujitsu

As written by the partner in its Partner Finder record.

For customers who want to be able to confidently drive the innovative services and experiences their customers and employees want, we bring together Fujitsu's heritage of trust, respect and driving positive business outcomes, with the Now Platform's proven power to create great people experiences, to drive value and business change, enabling businesses to responsibly and effectively perform – not only today, but in tomorrow's digital world too. Our partnerships single-minded focus on delivering value to the user enables us to act as the end-end solution for our customers, positively changing the way organizations work, operate and serve, creating the foundation for great experiences and positive business outcomes. In August 2022, Fujitsu has acquired Enable Professional Services Pty Ltd an Elite sales, technology and services partner in the APJ region and the ServiceNow 2020, 2021 and 2022 APJ Elite partner of the year.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the Americas—No achievement in EMEAPLA Product Line Achievement in APJ—No achievement in Global 24.50646 Best for App Engine
Business Continuity Management —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 34.8310 Best for Business Continuity Management
Customer Service Management (CSM) —No achievement in the AmericasPLA Product Line Achievement in EMEAVP Validated Practice in APJ—No achievement in Global 74.79144 Best for Customer Service Management
Field Service Management (FSM) —No achievement in the Americas—No achievement in EMEAPLA Product Line Achievement in APJ—No achievement in Global 24.5049 Best for Field Service Management
Hardware Asset Management (HAM) —No achievement in the Americas—No achievement in EMEAPLA Product Line Achievement in APJ—No achievement in Global 15.0097 Best for Hardware Asset Management
Human Resources (HR) —No achievement in the AmericasVP Validated Practice in EMEAVP Validated Practice in APJ—No achievement in Global 55.00154 Best for Human Resources
ITOM Health —No achievement in the AmericasVP Validated Practice in EMEAPLA Product Line Achievement in APJ—No achievement in Global 54.807 Best for ITOM Health
ITOM Visibility —No achievement in the AmericasVP Validated Practice in EMEAVP Validated Practice in APJ—No achievement in Global 114.7310 Best for ITOM Visibility
ITSM Pro —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 35.0056 Best for ITSM Pro
ITSM Standard PLA Product Line Achievement in the AmericasVP Validated Practice in EMEAVP Validated Practice in APJPLA Product Line Achievement in Global 174.7975 Best for ITSM Standard
Risk, Resilience, Sustainability —No achievement in the AmericasPLA Product Line Achievement in EMEAVP Validated Practice in APJ—No achievement in Global 35.0039 Best for Risk, Resilience, Sustainability
Third-party Risk Management —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.0012 Best for Third-party Risk Management
Vulnerability Response PLA Product Line Achievement in the Americas—No achievement in EMEAPLA Product Line Achievement in APJ—No achievement in Global 44.7550 Best for Vulnerability Response
Workflow Data Fabric PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 24.7518 Best for Workflow Data Fabric

Certifications

How to read it. People is how many staff at Fujitsu hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)646
Business Continuity ManagementMicro-Certification - Business Continuity Management10
Cloud Cost ManagementCloud Cost Management Delivery Accreditation3
Customer Service Management (CSM)Suite Certification - CSM Professional144
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation19
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)49
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional28
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)97
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional19
Human Resources (HR)Suite Certification - HR Professional154
ITOM HealthCertified Implementation Specialist – Event Management (CIS-EM)1
Suite Certification - Data Foundations (CMDB and CSDM) Professional17
Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)7
ITOM VisibilitySuite Certification – IT Operations Management Visibility (ITOM Visibility)10
ITSM ProCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))150
Employee Center Accreditation131
Micro-Certification – DevOps Change Velocity56
Suite Certification - ITSM Professional56
ITSM StandardCertified Implementation Specialist – IT Service Management (CIS-ITSM)75
Legal Service DeliverySuite Certification - Legal Service Delivery9
Manufacturing Commercial OperationsManufacturing Commercial Operations Delivery Accreditation8
MoveworksMoveworks Agent Studio Fundamentals Delivery Accreditation113
Moveworks Platform Implementation for Engineers Delivery Accreditation113
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation106
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite103
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus112
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite286
Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Operational Technology ManagementDelivery Accreditation - Operational Technology11
Public Sector Digital ServicesSuite Certification - Public Sector Digital Services (PSDS)22
Retail Service ManagementRetail Delivery Accreditation13
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)61
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)43
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)78
Strategic Portfolio Management ProStrategic Planning Delivery Accreditation15
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)104
Technology Provider Service Management (TPSM)Suite Certification - Technology Provider Service Management9
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management9
Telecommunications Network InventoryTelecommunication Network Inventory Delivery Accreditation31
Third-party Risk ManagementCertified Implementation Specialist – Third-party Risk Management (CIS-TPRM)12
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)50
Workflow Data FabricSuite Certification - Workflow Data Fabric18
Workplace Service DeliverySuite Certification - Workplace Service Delivery8

Accredited people: 2142 sales, 460 presales, 930 delivery.

Where Fujitsu operates

How to read it. Rows are grouped by the ServiceNow program in which Fujitsu declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, Cayman Islands, United StatesToronto (Canada), Dallas (United States)
Asia Pacific & JapanAustralia, Hong Kong, India, Japan, South Korea, Malaysia, New Zealand, Singapore, Thailand, VietnamDocklands (Australia), Causeway Bay (Hong Kong), Kowloon Bay (Hong Kong), Noida (India), Chiyoda-ku (Japan), Kawasaki-shi (Japan), Minato-Ku (Japan), Jongno-Gu (South Korea), Cyberjaya (Malaysia), Kuala Lumpur (Malaysia), Wellington (New Zealand), Singapore (Singapore), Klongtoey (Thailand), Hanoi (Vietnam)
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaWien (Austria), Anderlecht (Belgium), Machelen (Diegem) (Belgium), Regensdorf (Switzerland), Munich (Germany), Ballerup (Denmark), Pozuelo de Alarcon (Spain), Helsinki (Finland), Asnières sur Seine Cedex (France), London (United Kingdom), Dublin (Ireland), Capellen (Luxembourg), De Meern (The Netherlands), Lisboa (Portugal), Kista (Sweden)
Reseller
AmericasBermuda, Brazil, Canada, Jamaica, Puerto Rico, United States, Virgin Islands (USA)Toronto (Canada), Dallas (United States)
Asia Pacific & JapanAustralia, Hong Kong, Indonesia, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan, VietnamDocklands (Australia), Causeway Bay (Hong Kong), Kowloon Bay (Hong Kong), Jakarta (Indonesia), Chiyoda-ku (Japan), Kawasaki-shi (Japan), Minato-Ku (Japan), Jongno-Gu (South Korea), Cyberjaya (Malaysia), Kuala Lumpur (Malaysia), Wellington (New Zealand), Makati City (Philippines), Singapore (Singapore), Klongtoey (Thailand), Taipei City (Taiwan), Hanoi (Vietnam)
EMEAAustria, Belgium, Switzerland, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Ireland, Iceland, Liechtenstein, Lithuania, Luxembourg, Latvia, The Netherlands, Poland, Portugal, SwedenWien (Austria), Anderlecht (Belgium), Machelen (Diegem) (Belgium), Regensdorf (Switzerland), Munich (Germany), Ballerup (Denmark), Pozuelo de Alarcon (Spain), Helsinki (Finland), Asnières sur Seine Cedex (France), London (United Kingdom), Dublin (Ireland), Capellen (Luxembourg), De Meern (The Netherlands), Lisboa (Portugal), Kista (Sweden)
Service Provider
AmericasCanada, Cayman Islands, United StatesToronto (Canada), Dallas (United States)
Asia Pacific & JapanAustralia, Japan, South Korea, Malaysia, New Zealand, Singapore, Thailand, TaiwanDocklands (Australia), Chiyoda-ku (Japan), Kawasaki-shi (Japan), Minato-Ku (Japan), Jongno-Gu (South Korea), Cyberjaya (Malaysia), Kuala Lumpur (Malaysia), Wellington (New Zealand), Singapore (Singapore), Klongtoey (Thailand), Taipei City (Taiwan)
EMEAAustria, Belgium, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Iceland, Italy, Liechtenstein, Luxembourg, The Netherlands, Norway, Poland, Portugal, SwedenWien (Austria), Anderlecht (Belgium), Machelen (Diegem) (Belgium), Regensdorf (Switzerland), Munich (Germany), Ballerup (Denmark), Pozuelo de Alarcon (Spain), Helsinki (Finland), Asnières sur Seine Cedex (France), London (United Kingdom), Dublin (Ireland), Capellen (Luxembourg), De Meern (The Netherlands), Lisboa (Portugal), Kista (Sweden)

Store offerings

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Fujitsu appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all51918
Build · region · ams77918
Build · region · apj26918
Build · region · emea36918
Consulting & Implementation · country · ams / canada45419
Consulting & Implementation · country · ams / united states45419
Consulting & Implementation · country · apj / australia1419
Consulting & Implementation · country · apj / hong kong123
Consulting & Implementation · country · apj / india169
Consulting & Implementation · country · apj / japan1419
Consulting & Implementation · country · apj / korea1419
Consulting & Implementation · country · apj / malaysia122
Consulting & Implementation · country · apj / new zealand1419
Consulting & Implementation · country · apj / singapore142
Consulting & Implementation · country · apj / thailand117
Consulting & Implementation · country · emea / austria10420
Consulting & Implementation · country · emea / belgium10420
Consulting & Implementation · country · emea / bulgaria10420
Consulting & Implementation · country · emea / croatia10419
Consulting & Implementation · country · emea / czech republic10420
Consulting & Implementation · country · emea / denmark10420
Consulting & Implementation · country · emea / finland10420
Consulting & Implementation · country · emea / france10419
Consulting & Implementation · country · emea / germany10420
Consulting & Implementation · country · emea / greece10420
Consulting & Implementation · country · emea / hungary10420
Consulting & Implementation · country · emea / iceland17
Consulting & Implementation · country · emea / ireland10419
Consulting & Implementation · country · emea / italy10420
Consulting & Implementation · country · emea / lithuania10419
Consulting & Implementation · country · emea / luxembourg10420
Consulting & Implementation · country · emea / netherlands10420
Consulting & Implementation · country · emea / norway10420
Consulting & Implementation · country · emea / poland10420
Consulting & Implementation · country · emea / portugal10420
Consulting & Implementation · country · emea / romania10419
Consulting & Implementation · country · emea / slovakia10420
Consulting & Implementation · country · emea / slovenia10420
Consulting & Implementation · country · emea / spain10420
Consulting & Implementation · country · emea / sweden10419
Consulting & Implementation · country · emea / switzerland10420
Consulting & Implementation · country · emea / united kingdom10420
Consulting & Implementation · product line · app engine38391
Consulting & Implementation · product line · business continuity management1103
Consulting & Implementation · product line · cloud cost management847
Consulting & Implementation · product line · customer service management8300
Consulting & Implementation · product line · enterprise architecture33140
Consulting & Implementation · product line · field service management15222
Consulting & Implementation · product line · financial services operations36129
Consulting & Implementation · product line · hardware asset management18286
Consulting & Implementation · product line · healthcare and life sciences9105
Consulting & Implementation · product line · human resources2275
Consulting & Implementation · product line · it operations management health451
Consulting & Implementation · product line · it operations management visibility382
Consulting & Implementation · product line · it service management pro22118
Consulting & Implementation · product line · it service management standard2174
Consulting & Implementation · product line · legal service delivery26103
Consulting & Implementation · product line · manufacturing commercial operations850
Consulting & Implementation · product line · moveworks2286
Consulting & Implementation · product line · now assist creator34247
Consulting & Implementation · product line · now assist csm13200
Consulting & Implementation · product line · now assist hr14184
Consulting & Implementation · product line · now assist itsm48267
Consulting & Implementation · product line · operational technology management1289
Consulting & Implementation · product line · public sector digital services35109
Consulting & Implementation · product line · retail service management782
Consulting & Implementation · product line · risk resilience sustainability1189
Consulting & Implementation · product line · security incident response19218
Consulting & Implementation · product line · software asset management61275
Consulting & Implementation · product line · strategic portfolio management pro2153
Consulting & Implementation · product line · strategic portfolio management standard67302
Consulting & Implementation · product line · technology provider service management873
Consulting & Implementation · product line · telecom service management978
Consulting & Implementation · product line · telecommunications network inventory789
Consulting & Implementation · product line · third party risk management1113
Consulting & Implementation · product line · vulnerability response14215
Consulting & Implementation · product line · workflow data fabric7145
Consulting & Implementation · product line · workplace service delivery21120
Consulting & Implementation · region · all21569
Consulting & Implementation · region · ams45420
Consulting & Implementation · region · apj1419
Consulting & Implementation · region · emea10420
Reseller · country · ams / bermuda16
Reseller · country · ams / brazil237
Reseller · country · ams / canada5105
Reseller · country · ams / puerto rico24
Reseller · country · ams / united states6212
Reseller · country · apj / australia253
Reseller · country · apj / hong kong222
Reseller · country · apj / indonesia214
Reseller · country · apj / japan445
Reseller · country · apj / korea117
Reseller · country · apj / malaysia230
Reseller · country · apj / new zealand229
Reseller · country · apj / philippines220
Reseller · country · apj / singapore239
Reseller · country · apj / taiwan111
Reseller · country · apj / thailand318
Reseller · country · emea / austria754
Reseller · country · emea / belgium751
Reseller · country · emea / denmark854
Reseller · country · emea / finland640
Reseller · country · emea / france748
Reseller · country · emea / germany1094
Reseller · country · emea / iceland211
Reseller · country · emea / ireland660
Reseller · country · emea / liechtenstein316
Reseller · country · emea / lithuania312
Reseller · country · emea / luxembourg635
Reseller · country · emea / netherlands758
Reseller · country · emea / poland733
Reseller · country · emea / portugal527
Reseller · country · emea / spain840
Reseller · country · emea / sweden849
Reseller · country · emea / switzerland876
Reseller · country · emea / united kingdom9109
Reseller · region · all81198
Reseller · region · ams6235
Reseller · region · apj5126
Reseller · region · emea12200
Service Provider · country · ams / canada1755
Service Provider · country · ams / united states19128
Service Provider · country · apj / australia629
Service Provider · country · apj / japan536
Service Provider · country · apj / korea311
Service Provider · country · apj / malaysia315
Service Provider · country · apj / new zealand620
Service Provider · country · apj / singapore729
Service Provider · country · apj / taiwan15
Service Provider · country · apj / thailand513
Service Provider · country · emea / austria929
Service Provider · country · emea / belgium928
Service Provider · country · emea / denmark1028
Service Provider · country · emea / finland928
Service Provider · country · emea / france1033
Service Provider · country · emea / germany1148
Service Provider · country · emea / iceland36
Service Provider · country · emea / ireland1130
Service Provider · country · emea / italy1132
Service Provider · country · emea / liechtenstein25
Service Provider · country · emea / luxembourg919
Service Provider · country · emea / netherlands1135
Service Provider · country · emea / norway925
Service Provider · country · emea / poland923
Service Provider · country · emea / portugal817
Service Provider · country · emea / spain723
Service Provider · country · emea / sweden931
Service Provider · country · emea / switzerland1138
Service Provider · country · emea / united kingdom1259
Service Provider · region · all11614
Service Provider · region · ams19139
Service Provider · region · apj778
Service Provider · region · emea13103

Questions about Fujitsu

What is Fujitsu's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: Fujitsu is a ServiceNow partner with the tiers Build (Premier), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Elite), headquartered in London, United Kingdom, with Product Line Achievements in 14 product lines (6 Validated Practices) and a customer satisfaction score of 4.74 out of 5.
What is Fujitsu best at on ServiceNow?
ServiceNow has validated Fujitsu's practice in Customer Service Management (CSM), Human Resources (HR), ITOM Health, ITOM Visibility, ITSM Standard, Risk, Resilience, Sustainability.
Where does Fujitsu operate?
The Finder lists coverage in 53 countries with offices in Anderlecht (Belgium), Machelen (Diegem) (Belgium), Asnières sur Seine Cedex (France), Ballerup (Denmark), Capellen (Luxembourg), Causeway Bay (Hong Kong), Kowloon Bay (Hong Kong), Chiyoda-ku (Japan), Kawasaki-shi (Japan), Minato-Ku (Japan), Cyberjaya (Malaysia), Kuala Lumpur (Malaysia), Dallas (United States), De Meern (The Netherlands), Docklands (Australia), Dublin (Ireland), Hanoi (Vietnam), Helsinki (Finland), Jakarta (Indonesia), Jongno-Gu (South Korea), Kista (Sweden), Klongtoey (Thailand), Lisboa (Portugal), London (United Kingdom), Makati City (Philippines), Munich (Germany), Noida (India), Pozuelo de Alarcon (Spain), Regensdorf (Switzerland), Singapore (Singapore), Taipei City (Taiwan), Toronto (Canada), Wellington (New Zealand), Wien (Austria).