PartnerIndexServiceNow partner data, as published

Partner profile

HCL Technologies Ltd. logo

HCL Technologies Ltd.

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

HCL Technologies Ltd. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Delhi, India, with Product Line Achievements in 9 product lines (3 Validated Practices) and a customer satisfaction score of 4.60 out of 5.

Partner Score
187.9
ServiceNow's ranking value, higher is better
Customer satisfaction
4.60 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
9
3 Validated Practices
Certified people
3,113
across 33 product lines
Architects
3 · 39
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
27 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Premier
Service Provider
Elite
Build
Select

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

AI Customer Value Partner Award (AMS, 2026) badge
AI Customer Value Partner Award (AMS, 2026)
Service Provider Partner Award (AMS, 2026) badge
Service Provider Partner Award (AMS, 2026)

ServiceNow's Finder also records: AMS Sales Expertise, EMEA Sales Expertise.

Company

Headquarters
Delhi, New Delhi, India
Legal entity
HCL Technologies Ltd
Website
www.hcltech.com
Finder contact
usmbu@hcltech.com
ServiceNow Store
1 offering, 1 app, 6 integrations
Offices
Delhi (India), Dubai (United Arab Emirates), Eschborn (Germany), Kuala Lumpur (Malaysia), London (United Kingdom), Paris (France), Petoria (South Africa), Pretoria (South Africa), Santa Clara (United States), Singapore (Singapore), Stockholm (Sweden), Sydney (Australia)
Industries served
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics

About HCL Technologies Ltd.

As written by the partner in its Partner Finder record.

HCLTech is a global technology company with 220,000+ professionals across 60 countries and 15+ years of strategic partnership with ServiceNow. With 3,000+ certified experts, 400+ global clients and 22+ ServiceNow-led offerings and accelerators, HCLTech Unified Service Management combines deep industry expertise with AI-powered automation, intelligent workflows and GenAI innovation to deliver end-to-end ServiceNow transformation helping enterprises modernize service management, maximize platform value and achieve measurable business outcomes. We work with clients across all major industry sectors, including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services to modernize service management and achieve measurable business outcomes.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 44.88933 Best for App Engine
Customer Service Management (CSM) PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 23.7565 Best for Customer Service Management
Hardware Asset Management (HAM) PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 34.67101 Best for Hardware Asset Management
Human Resources (HR) PLA Product Line Achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 45.0089 Best for Human Resources
ITOM Health PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 24.839 Best for ITOM Health
ITOM Visibility PLA Product Line Achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 94.6714 Best for ITOM Visibility
ITSM Pro PLA Product Line Achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 74.5074 Best for ITSM Pro
ITSM Standard PLA Product Line Achievement in the AmericasVP Validated Practice in EMEAVP Validated Practice in APJPLA Product Line Achievement in Global 84.7387 Best for ITSM Standard
Now Assist for IT Service Management (ITSM) PLA Product Line Achievement in the Americas—No achievement in EMEA—No achievement in APJ—No achievement in Global 33.67162 Best for Now Assist for IT Service Management

Certifications

How to read it. People is how many staff at HCL Technologies Ltd. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)933
Business Continuity ManagementMicro-Certification - Business Continuity Management11
Cloud Cost ManagementCloud Cost Management Delivery Accreditation2
Customer Service Management (CSM)Suite Certification - CSM Professional65
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation5
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)32
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional13
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)101
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional2
Human Resources (HR)Suite Certification - HR Professional89
ITOM HealthSuite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)9
ITOM VisibilityCertified Implementation Specialist – Discovery (CIS-DISCO)1
Suite Certification - Data Foundations (CMDB and CSDM) Professional23
Suite Certification – IT Operations Management Visibility (ITOM Visibility)14
ITSM ProEmployee Center Accreditation161
Micro-Certification – DevOps Change Velocity74
Suite Certification - ITSM Professional74
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))166
Certified Implementation Specialist – IT Service Management (CIS-ITSM)88
Legal Service DeliverySuite Certification - Legal Service Delivery1
Manufacturing Commercial OperationsManufacturing Commercial Operations Delivery Accreditation5
MoveworksMoveworks Agent Studio Fundamentals Delivery Accreditation143
Moveworks Platform Implementation for Engineers Delivery Accreditation143
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation314
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite51
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus64
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite162
Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Public Sector Digital ServicesSuite Certification - Public Sector Digital Services (PSDS)8
Retail Service ManagementRetail Delivery Accreditation9
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)27
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)76
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)47
Technology Provider Service Management (TPSM)Suite Certification - Technology Provider Service Management7
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management7
Telecommunications Network InventoryTelecommunication Network Inventory Delivery Accreditation34
Third-party Risk ManagementCertified Implementation Specialist – Risk and Compliance (CIS-RC)95
Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)10
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)30
Workflow Data FabricSuite Certification - Workflow Data Fabric9
Workplace Service DeliverySuite Certification - Workplace Service Delivery7

Accredited people: 139 sales, 145 presales, 1481 delivery.

Where HCL Technologies Ltd. operates

How to read it. Rows are grouped by the ServiceNow program in which HCL Technologies Ltd. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United StatesSanta Clara (United States)
Asia Pacific & JapanAustralia, India, Japan, South Korea, Malaysia, New Zealand, SingaporeSydney (Australia), Delhi (India), Kuala Lumpur (Malaysia), Singapore (Singapore)
EMEAUnited Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovenia, Slovakia, South AfricaDubai (United Arab Emirates), Eschborn (Germany), Paris (France), London (United Kingdom), Stockholm (Sweden), Petoria (South Africa), Pretoria (South Africa)
Reseller
AmericasCanada, United StatesSanta Clara (United States)
Asia Pacific & JapanAustralia, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Singapore, TaiwanSydney (Australia), Delhi (India), Kuala Lumpur (Malaysia), Singapore (Singapore)
EMEAUnited Arab Emirates, Switzerland, Germany, Denmark, France, United Kingdom, Ireland, The Netherlands, Saudi Arabia, Sweden, South AfricaDubai (United Arab Emirates), Eschborn (Germany), Paris (France), London (United Kingdom), Stockholm (Sweden), Petoria (South Africa), Pretoria (South Africa)
Service Provider
AmericasBrazil, Canada, Mexico, United StatesSanta Clara (United States)
Asia Pacific & JapanAustralia, Hong Kong, India, Japan, South Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, ThailandSydney (Australia), Delhi (India), Kuala Lumpur (Malaysia), Singapore (Singapore)
EMEAUnited Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Israel, Italy, Liechtenstein, Luxembourg, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Sweden, South AfricaDubai (United Arab Emirates), Eschborn (Germany), Paris (France), London (United Kingdom), Stockholm (Sweden), Petoria (South Africa), Pretoria (South Africa)

Store offerings

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where HCL Technologies Ltd. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all142918
Build · region · ams129918
Build · region · apj118918
Build · region · emea126918
Consulting & Implementation · country · ams / canada25419
Consulting & Implementation · country · ams / united states25419
Consulting & Implementation · country · apj / australia36419
Consulting & Implementation · country · apj / india2069
Consulting & Implementation · country · apj / japan36419
Consulting & Implementation · country · apj / korea36419
Consulting & Implementation · country · apj / malaysia1322
Consulting & Implementation · country · apj / new zealand36419
Consulting & Implementation · country · apj / singapore1842
Consulting & Implementation · country · emea / austria31420
Consulting & Implementation · country · emea / belgium31420
Consulting & Implementation · country · emea / bulgaria31420
Consulting & Implementation · country · emea / croatia31419
Consulting & Implementation · country · emea / czech republic31420
Consulting & Implementation · country · emea / denmark31420
Consulting & Implementation · country · emea / finland31420
Consulting & Implementation · country · emea / france31419
Consulting & Implementation · country · emea / germany31420
Consulting & Implementation · country · emea / greece31420
Consulting & Implementation · country · emea / hungary31420
Consulting & Implementation · country · emea / ireland31419
Consulting & Implementation · country · emea / italy31420
Consulting & Implementation · country · emea / lithuania31419
Consulting & Implementation · country · emea / luxembourg31420
Consulting & Implementation · country · emea / netherlands31420
Consulting & Implementation · country · emea / norway31420
Consulting & Implementation · country · emea / poland31420
Consulting & Implementation · country · emea / portugal31420
Consulting & Implementation · country · emea / romania31419
Consulting & Implementation · country · emea / saudi arabia1331
Consulting & Implementation · country · emea / slovakia31420
Consulting & Implementation · country · emea / slovenia31420
Consulting & Implementation · country · emea / south africa821
Consulting & Implementation · country · emea / spain31420
Consulting & Implementation · country · emea / sweden31419
Consulting & Implementation · country · emea / switzerland31420
Consulting & Implementation · country · emea / united arab emirates1330
Consulting & Implementation · country · emea / united kingdom31420
Consulting & Implementation · product line · app engine8391
Consulting & Implementation · product line · business continuity management76103
Consulting & Implementation · product line · cloud cost management947
Consulting & Implementation · product line · customer service management87300
Consulting & Implementation · product line · enterprise architecture37140
Consulting & Implementation · product line · field service management84222
Consulting & Implementation · product line · financial services operations40129
Consulting & Implementation · product line · hardware asset management19286
Consulting & Implementation · product line · healthcare and life sciences48105
Consulting & Implementation · product line · human resources32275
Consulting & Implementation · product line · it operations management health951
Consulting & Implementation · product line · it operations management visibility1982
Consulting & Implementation · product line · it service management pro4118
Consulting & Implementation · product line · it service management standard4174
Consulting & Implementation · product line · legal service delivery28103
Consulting & Implementation · product line · manufacturing commercial operations2450
Consulting & Implementation · product line · moveworks786
Consulting & Implementation · product line · now assist creator10247
Consulting & Implementation · product line · now assist csm84200
Consulting & Implementation · product line · now assist hr37184
Consulting & Implementation · product line · now assist itsm50267
Consulting & Implementation · product line · public sector digital services37109
Consulting & Implementation · product line · retail service management4182
Consulting & Implementation · product line · security incident response34218
Consulting & Implementation · product line · software asset management67275
Consulting & Implementation · product line · strategic portfolio management standard73302
Consulting & Implementation · product line · technology provider service management3373
Consulting & Implementation · product line · telecom service management3678
Consulting & Implementation · product line · telecommunications network inventory3789
Consulting & Implementation · product line · third party risk management76113
Consulting & Implementation · product line · vulnerability response36215
Consulting & Implementation · product line · workflow data fabric73145
Consulting & Implementation · product line · workplace service delivery48120
Consulting & Implementation · region · all271569
Consulting & Implementation · region · ams25420
Consulting & Implementation · region · apj36419
Consulting & Implementation · region · emea31420
Reseller · country · ams / canada45105
Reseller · country · ams / united states60212
Reseller · country · apj / australia2253
Reseller · country · apj / india2459
Reseller · country · apj / indonesia1414
Reseller · country · apj / japan2845
Reseller · country · apj / korea1417
Reseller · country · apj / malaysia1830
Reseller · country · apj / new zealand2029
Reseller · country · apj / singapore2239
Reseller · country · apj / taiwan1011
Reseller · country · emea / denmark2854
Reseller · country · emea / france2848
Reseller · country · emea / germany3894
Reseller · country · emea / ireland3060
Reseller · country · emea / netherlands3058
Reseller · country · emea / saudi arabia2435
Reseller · country · emea / south africa1931
Reseller · country · emea / sweden2749
Reseller · country · emea / switzerland3976
Reseller · country · emea / united arab emirates2233
Reseller · country · emea / united kingdom45109
Reseller · region · all871198
Reseller · region · ams63235
Reseller · region · apj44126
Reseller · region · emea60200
Service Provider · country · ams / brazil723
Service Provider · country · ams / canada1055
Service Provider · country · ams / mexico624
Service Provider · country · ams / united states10128
Service Provider · country · apj / australia1329
Service Provider · country · apj / hong kong916
Service Provider · country · apj / india1444
Service Provider · country · apj / japan1436
Service Provider · country · apj / korea711
Service Provider · country · apj / macau13
Service Provider · country · apj / malaysia715
Service Provider · country · apj / new zealand1220
Service Provider · country · apj / philippines912
Service Provider · country · apj / singapore1229
Service Provider · country · apj / thailand913
Service Provider · country · emea / austria1529
Service Provider · country · emea / belgium1328
Service Provider · country · emea / czech republic915
Service Provider · country · emea / denmark1428
Service Provider · country · emea / finland1228
Service Provider · country · emea / france1433
Service Provider · country · emea / germany1848
Service Provider · country · emea / hungary1115
Service Provider · country · emea / ireland1330
Service Provider · country · emea / israel49
Service Provider · country · emea / italy1532
Service Provider · country · emea / liechtenstein35
Service Provider · country · emea / luxembourg1019
Service Provider · country · emea / netherlands1635
Service Provider · country · emea / norway1225
Service Provider · country · emea / poland1223
Service Provider · country · emea / portugal1117
Service Provider · country · emea / saudi arabia1126
Service Provider · country · emea / south africa615
Service Provider · country · emea / spain1223
Service Provider · country · emea / sweden1331
Service Provider · country · emea / switzerland1738
Service Provider · country · emea / united arab emirates925
Service Provider · country · emea / united kingdom1759
Service Provider · region · all15614
Service Provider · region · ams10139
Service Provider · region · apj1778
Service Provider · region · emea21103

Questions about HCL Technologies Ltd.

What is HCL Technologies Ltd.'s ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: HCL Technologies Ltd. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Delhi, India, with Product Line Achievements in 9 product lines (3 Validated Practices) and a customer satisfaction score of 4.60 out of 5.
What is HCL Technologies Ltd. best at on ServiceNow?
ServiceNow has validated HCL Technologies Ltd.'s practice in App Engine, ITSM Pro, ITSM Standard.
Where does HCL Technologies Ltd. operate?
The Finder lists coverage in 52 countries with offices in Delhi (India), Dubai (United Arab Emirates), Eschborn (Germany), Kuala Lumpur (Malaysia), London (United Kingdom), Paris (France), Petoria (South Africa), Pretoria (South Africa), Santa Clara (United States), Singapore (Singapore), Stockholm (Sweden), Sydney (Australia).