Partner profile

HCL Technologies Ltd.
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
HCL Technologies Ltd. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Delhi, India, with Product Line Achievements in 9 product lines (3 Validated Practices) and a customer satisfaction score of 4.60 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards


ServiceNow's Finder also records: AMS Sales Expertise, EMEA Sales Expertise.
Company
- Headquarters
- Delhi, New Delhi, India
- Legal entity
- HCL Technologies Ltd
- Website
- www.hcltech.com
- Finder contact
- usmbu@hcltech.com
- ServiceNow Store
- 1 offering, 1 app, 6 integrations
- Offices
- Delhi (India), Dubai (United Arab Emirates), Eschborn (Germany), Kuala Lumpur (Malaysia), London (United Kingdom), Paris (France), Petoria (South Africa), Pretoria (South Africa), Santa Clara (United States), Singapore (Singapore), Stockholm (Sweden), Sydney (Australia)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, Technology, Telco and Media, Transportation and Logistics
About HCL Technologies Ltd.
As written by the partner in its Partner Finder record.
HCLTech is a global technology company with 220,000+ professionals across 60 countries and 15+ years of strategic partnership with ServiceNow. With 3,000+ certified experts, 400+ global clients and 22+ ServiceNow-led offerings and accelerators, HCLTech Unified Service Management combines deep industry expertise with AI-powered automation, intelligent workflows and GenAI innovation to deliver end-to-end ServiceNow transformation helping enterprises modernize service management, maximize platform value and achieve measurable business outcomes. We work with clients across all major industry sectors, including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services to modernize service management and achieve measurable business outcomes.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.88 | 933 | Best for App Engine |
| Customer Service Management (CSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 3.75 | 65 | Best for Customer Service Management |
| Hardware Asset Management (HAM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.67 | 101 | Best for Hardware Asset Management |
| Human Resources (HR) | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 89 | Best for Human Resources |
| ITOM Health | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 4.83 | 9 | Best for ITOM Health |
| ITOM Visibility | PLA Product Line Achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 9 | 4.67 | 14 | Best for ITOM Visibility |
| ITSM Pro | PLA Product Line Achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 7 | 4.50 | 74 | Best for ITSM Pro |
| ITSM Standard | PLA Product Line Achievement in the Americas | VP Validated Practice in EMEA | VP Validated Practice in APJ | PLA Product Line Achievement in Global | 8 | 4.73 | 87 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 3.67 | 162 | Best for Now Assist for IT Service Management |
Certifications
How to read it. People is how many staff at HCL Technologies Ltd. hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 933 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 11 |
| Cloud Cost Management | Cloud Cost Management Delivery Accreditation | 2 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 65 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 5 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 32 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 13 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 101 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 2 |
| Human Resources (HR) | Suite Certification - HR Professional | 89 |
| ITOM Health | Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 9 |
| ITOM Visibility | Certified Implementation Specialist – Discovery (CIS-DISCO) | 1 |
| Suite Certification - Data Foundations (CMDB and CSDM) Professional | 23 | |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 14 | |
| ITSM Pro | Employee Center Accreditation | 161 |
| Micro-Certification – DevOps Change Velocity | 74 | |
| Suite Certification - ITSM Professional | 74 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 166 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 88 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Manufacturing Commercial Operations | Manufacturing Commercial Operations Delivery Accreditation | 5 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 143 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 143 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 314 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 51 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 64 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 162 |
| Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon | 1 | |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 8 |
| Retail Service Management | Retail Delivery Accreditation | 9 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 27 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 76 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 47 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 7 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 7 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 34 |
| Third-party Risk Management | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 95 |
| Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 10 | |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 30 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 9 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 7 |
Accredited people: 139 sales, 145 presales, 1481 delivery.
Where HCL Technologies Ltd. operates
How to read it. Rows are grouped by the ServiceNow program in which HCL Technologies Ltd. declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Santa Clara (United States) |
| Asia Pacific & Japan | Australia, India, Japan, South Korea, Malaysia, New Zealand, Singapore | Sydney (Australia), Delhi (India), Kuala Lumpur (Malaysia), Singapore (Singapore) |
| EMEA | United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovenia, Slovakia, South Africa | Dubai (United Arab Emirates), Eschborn (Germany), Paris (France), London (United Kingdom), Stockholm (Sweden), Petoria (South Africa), Pretoria (South Africa) |
| Reseller | ||
| Americas | Canada, United States | Santa Clara (United States) |
| Asia Pacific & Japan | Australia, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Singapore, Taiwan | Sydney (Australia), Delhi (India), Kuala Lumpur (Malaysia), Singapore (Singapore) |
| EMEA | United Arab Emirates, Switzerland, Germany, Denmark, France, United Kingdom, Ireland, The Netherlands, Saudi Arabia, Sweden, South Africa | Dubai (United Arab Emirates), Eschborn (Germany), Paris (France), London (United Kingdom), Stockholm (Sweden), Petoria (South Africa), Pretoria (South Africa) |
| Service Provider | ||
| Americas | Brazil, Canada, Mexico, United States | Santa Clara (United States) |
| Asia Pacific & Japan | Australia, Hong Kong, India, Japan, South Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, Thailand | Sydney (Australia), Delhi (India), Kuala Lumpur (Malaysia), Singapore (Singapore) |
| EMEA | United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Israel, Italy, Liechtenstein, Luxembourg, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Sweden, South Africa | Dubai (United Arab Emirates), Eschborn (Germany), Paris (France), London (United Kingdom), Stockholm (Sweden), Petoria (South Africa), Pretoria (South Africa) |
Store offerings
- FlexSpace · Technology Excellence
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where HCL Technologies Ltd. appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 142 | 918 |
| Build · region · ams | 129 | 918 |
| Build · region · apj | 118 | 918 |
| Build · region · emea | 126 | 918 |
| Consulting & Implementation · country · ams / canada | 25 | 419 |
| Consulting & Implementation · country · ams / united states | 25 | 419 |
| Consulting & Implementation · country · apj / australia | 36 | 419 |
| Consulting & Implementation · country · apj / india | 20 | 69 |
| Consulting & Implementation · country · apj / japan | 36 | 419 |
| Consulting & Implementation · country · apj / korea | 36 | 419 |
| Consulting & Implementation · country · apj / malaysia | 13 | 22 |
| Consulting & Implementation · country · apj / new zealand | 36 | 419 |
| Consulting & Implementation · country · apj / singapore | 18 | 42 |
| Consulting & Implementation · country · emea / austria | 31 | 420 |
| Consulting & Implementation · country · emea / belgium | 31 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 31 | 420 |
| Consulting & Implementation · country · emea / croatia | 31 | 419 |
| Consulting & Implementation · country · emea / czech republic | 31 | 420 |
| Consulting & Implementation · country · emea / denmark | 31 | 420 |
| Consulting & Implementation · country · emea / finland | 31 | 420 |
| Consulting & Implementation · country · emea / france | 31 | 419 |
| Consulting & Implementation · country · emea / germany | 31 | 420 |
| Consulting & Implementation · country · emea / greece | 31 | 420 |
| Consulting & Implementation · country · emea / hungary | 31 | 420 |
| Consulting & Implementation · country · emea / ireland | 31 | 419 |
| Consulting & Implementation · country · emea / italy | 31 | 420 |
| Consulting & Implementation · country · emea / lithuania | 31 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 31 | 420 |
| Consulting & Implementation · country · emea / netherlands | 31 | 420 |
| Consulting & Implementation · country · emea / norway | 31 | 420 |
| Consulting & Implementation · country · emea / poland | 31 | 420 |
| Consulting & Implementation · country · emea / portugal | 31 | 420 |
| Consulting & Implementation · country · emea / romania | 31 | 419 |
| Consulting & Implementation · country · emea / saudi arabia | 13 | 31 |
| Consulting & Implementation · country · emea / slovakia | 31 | 420 |
| Consulting & Implementation · country · emea / slovenia | 31 | 420 |
| Consulting & Implementation · country · emea / south africa | 8 | 21 |
| Consulting & Implementation · country · emea / spain | 31 | 420 |
| Consulting & Implementation · country · emea / sweden | 31 | 419 |
| Consulting & Implementation · country · emea / switzerland | 31 | 420 |
| Consulting & Implementation · country · emea / united arab emirates | 13 | 30 |
| Consulting & Implementation · country · emea / united kingdom | 31 | 420 |
| Consulting & Implementation · product line · app engine | 8 | 391 |
| Consulting & Implementation · product line · business continuity management | 76 | 103 |
| Consulting & Implementation · product line · cloud cost management | 9 | 47 |
| Consulting & Implementation · product line · customer service management | 87 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 37 | 140 |
| Consulting & Implementation · product line · field service management | 84 | 222 |
| Consulting & Implementation · product line · financial services operations | 40 | 129 |
| Consulting & Implementation · product line · hardware asset management | 19 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 48 | 105 |
| Consulting & Implementation · product line · human resources | 32 | 275 |
| Consulting & Implementation · product line · it operations management health | 9 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 19 | 82 |
| Consulting & Implementation · product line · it service management pro | 4 | 118 |
| Consulting & Implementation · product line · it service management standard | 4 | 174 |
| Consulting & Implementation · product line · legal service delivery | 28 | 103 |
| Consulting & Implementation · product line · manufacturing commercial operations | 24 | 50 |
| Consulting & Implementation · product line · moveworks | 7 | 86 |
| Consulting & Implementation · product line · now assist creator | 10 | 247 |
| Consulting & Implementation · product line · now assist csm | 84 | 200 |
| Consulting & Implementation · product line · now assist hr | 37 | 184 |
| Consulting & Implementation · product line · now assist itsm | 50 | 267 |
| Consulting & Implementation · product line · public sector digital services | 37 | 109 |
| Consulting & Implementation · product line · retail service management | 41 | 82 |
| Consulting & Implementation · product line · security incident response | 34 | 218 |
| Consulting & Implementation · product line · software asset management | 67 | 275 |
| Consulting & Implementation · product line · strategic portfolio management standard | 73 | 302 |
| Consulting & Implementation · product line · technology provider service management | 33 | 73 |
| Consulting & Implementation · product line · telecom service management | 36 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 37 | 89 |
| Consulting & Implementation · product line · third party risk management | 76 | 113 |
| Consulting & Implementation · product line · vulnerability response | 36 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 73 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 48 | 120 |
| Consulting & Implementation · region · all | 27 | 1569 |
| Consulting & Implementation · region · ams | 25 | 420 |
| Consulting & Implementation · region · apj | 36 | 419 |
| Consulting & Implementation · region · emea | 31 | 420 |
| Reseller · country · ams / canada | 45 | 105 |
| Reseller · country · ams / united states | 60 | 212 |
| Reseller · country · apj / australia | 22 | 53 |
| Reseller · country · apj / india | 24 | 59 |
| Reseller · country · apj / indonesia | 14 | 14 |
| Reseller · country · apj / japan | 28 | 45 |
| Reseller · country · apj / korea | 14 | 17 |
| Reseller · country · apj / malaysia | 18 | 30 |
| Reseller · country · apj / new zealand | 20 | 29 |
| Reseller · country · apj / singapore | 22 | 39 |
| Reseller · country · apj / taiwan | 10 | 11 |
| Reseller · country · emea / denmark | 28 | 54 |
| Reseller · country · emea / france | 28 | 48 |
| Reseller · country · emea / germany | 38 | 94 |
| Reseller · country · emea / ireland | 30 | 60 |
| Reseller · country · emea / netherlands | 30 | 58 |
| Reseller · country · emea / saudi arabia | 24 | 35 |
| Reseller · country · emea / south africa | 19 | 31 |
| Reseller · country · emea / sweden | 27 | 49 |
| Reseller · country · emea / switzerland | 39 | 76 |
| Reseller · country · emea / united arab emirates | 22 | 33 |
| Reseller · country · emea / united kingdom | 45 | 109 |
| Reseller · region · all | 87 | 1198 |
| Reseller · region · ams | 63 | 235 |
| Reseller · region · apj | 44 | 126 |
| Reseller · region · emea | 60 | 200 |
| Service Provider · country · ams / brazil | 7 | 23 |
| Service Provider · country · ams / canada | 10 | 55 |
| Service Provider · country · ams / mexico | 6 | 24 |
| Service Provider · country · ams / united states | 10 | 128 |
| Service Provider · country · apj / australia | 13 | 29 |
| Service Provider · country · apj / hong kong | 9 | 16 |
| Service Provider · country · apj / india | 14 | 44 |
| Service Provider · country · apj / japan | 14 | 36 |
| Service Provider · country · apj / korea | 7 | 11 |
| Service Provider · country · apj / macau | 1 | 3 |
| Service Provider · country · apj / malaysia | 7 | 15 |
| Service Provider · country · apj / new zealand | 12 | 20 |
| Service Provider · country · apj / philippines | 9 | 12 |
| Service Provider · country · apj / singapore | 12 | 29 |
| Service Provider · country · apj / thailand | 9 | 13 |
| Service Provider · country · emea / austria | 15 | 29 |
| Service Provider · country · emea / belgium | 13 | 28 |
| Service Provider · country · emea / czech republic | 9 | 15 |
| Service Provider · country · emea / denmark | 14 | 28 |
| Service Provider · country · emea / finland | 12 | 28 |
| Service Provider · country · emea / france | 14 | 33 |
| Service Provider · country · emea / germany | 18 | 48 |
| Service Provider · country · emea / hungary | 11 | 15 |
| Service Provider · country · emea / ireland | 13 | 30 |
| Service Provider · country · emea / israel | 4 | 9 |
| Service Provider · country · emea / italy | 15 | 32 |
| Service Provider · country · emea / liechtenstein | 3 | 5 |
| Service Provider · country · emea / luxembourg | 10 | 19 |
| Service Provider · country · emea / netherlands | 16 | 35 |
| Service Provider · country · emea / norway | 12 | 25 |
| Service Provider · country · emea / poland | 12 | 23 |
| Service Provider · country · emea / portugal | 11 | 17 |
| Service Provider · country · emea / saudi arabia | 11 | 26 |
| Service Provider · country · emea / south africa | 6 | 15 |
| Service Provider · country · emea / spain | 12 | 23 |
| Service Provider · country · emea / sweden | 13 | 31 |
| Service Provider · country · emea / switzerland | 17 | 38 |
| Service Provider · country · emea / united arab emirates | 9 | 25 |
| Service Provider · country · emea / united kingdom | 17 | 59 |
| Service Provider · region · all | 15 | 614 |
| Service Provider · region · ams | 10 | 139 |
| Service Provider · region · apj | 17 | 78 |
| Service Provider · region · emea | 21 | 103 |
Questions about HCL Technologies Ltd.
- What is HCL Technologies Ltd.'s ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: HCL Technologies Ltd. is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Elite), headquartered in Delhi, India, with Product Line Achievements in 9 product lines (3 Validated Practices) and a customer satisfaction score of 4.60 out of 5.
- What is HCL Technologies Ltd. best at on ServiceNow?
- ServiceNow has validated HCL Technologies Ltd.'s practice in App Engine, ITSM Pro, ITSM Standard.
- Where does HCL Technologies Ltd. operate?
- The Finder lists coverage in 52 countries with offices in Delhi (India), Dubai (United Arab Emirates), Eschborn (Germany), Kuala Lumpur (Malaysia), London (United Kingdom), Paris (France), Petoria (South Africa), Pretoria (South Africa), Santa Clara (United States), Singapore (Singapore), Stockholm (Sweden), Sydney (Australia).