Partner profile
Kinetic IT
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Kinetic IT is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Perth, Australia, with Product Line Achievements in 12 product lines (9 Validated Practices) and a customer satisfaction score of 4.94 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: APJ Product Expertise.
Company
- Headquarters
- Perth, Western Australia, Australia
- Legal entity
- Kinetic IT Pty Ltd
- Website
- www.kineticit.com.au
- Finder contact
- sales@kineticit.com.au
- Offices
- Perth (Australia)
- Industries served
- Education, Energy and Utilities, Government, Healthcare and Life Sciences, Service Provider, Technology, Transportation and Logistics
About Kinetic IT
As written by the partner in its Partner Finder record.
Delivering outstanding employee experiences and agile digital workflows, we are an outcome-focused Australian enterprise technology provider that partners with the nation’s top organisations. We enable them to deliver essential services across the education, emergency services, resources, utilities, and transport industries. Since 2012 we have delivered value-driven solutions that solve problems and transform businesses using the Now Platform. By offering thought leadership and leveraging industry best practices, we are committed to delivering genuine customer success. The results are fit-for-purpose solutions, award-winning service delivery and consistent end-user satisfaction. Kinetic IT’s national ServiceNow practice has extensive experience in strategic consulting, design, implementation and support across the Now Platform, enhanced by our ITSM, SIAM and PROTECT+ security offerings. Organisations that depend on trust, endurance, vision and efficiency choose Kinetic IT.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 2 | 5.00 | 22 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 1 | 5.00 | 5 | Best for Customer Service Management |
| Human Resources (HR) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 0 | n/p | 9 | Best for Human Resources |
| ITOM Health | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 4 | 5.00 | 0 | Best for ITOM Health |
| ITOM Visibility | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 2 | 5.00 | 1 | Best for ITOM Visibility |
| ITSM Pro | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 2 | 5.00 | 1 | Best for ITSM Pro |
| ITSM Standard | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 8 | 4.88 | 1 | Best for ITSM Standard |
| Now Assist for Creator | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 2 | 5.00 | 8 | Best for Now Assist for Creator |
| Now Assist for IT Service Management (ITSM) | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 2 | 4.50 | 13 | Best for Now Assist for IT Service Management |
| Security Incident Response | —No achievement in the Americas | —No achievement in EMEA | PLA Product Line Achievement in APJ | —No achievement in Global | 1 | 5.00 | 5 | Best for Security Incident Response |
| Software Asset Management (SAM) | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 3 | 5.00 | 4 | Best for Software Asset Management |
| Vulnerability Response | —No achievement in the Americas | —No achievement in EMEA | VP Validated Practice in APJ | —No achievement in Global | 2 | 5.00 | 5 | Best for Vulnerability Response |
Certifications
How to read it. People is how many staff at Kinetic IT hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 22 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 5 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 2 |
| Human Resources (HR) | Suite Certification - HR Professional | 9 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 1 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 1 | |
| ITSM Pro | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 2 |
| Micro-Certification – DevOps Change Velocity | 1 | |
| Suite Certification - ITSM Professional | 1 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 1 |
| Employee Center Accreditation | 2 | |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 1 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 8 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 4 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 8 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 13 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 1 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 1 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 5 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 4 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 5 |
Accredited people: 22 sales, 25 presales, 42 delivery.
Where Kinetic IT operates
How to read it. Rows are grouped by the ServiceNow program in which Kinetic IT declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | Perth (Australia) |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Asia Pacific & Japan | Australia | Perth (Australia) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Kinetic IT appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 152 | 419 |
| Consulting & Implementation · country · ams / united states | 152 | 419 |
| Consulting & Implementation · country · apj / australia | 2 | 419 |
| Consulting & Implementation · country · apj / japan | 2 | 419 |
| Consulting & Implementation · country · apj / korea | 2 | 419 |
| Consulting & Implementation · country · apj / new zealand | 2 | 419 |
| Consulting & Implementation · country · emea / austria | 136 | 420 |
| Consulting & Implementation · country · emea / belgium | 136 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 136 | 420 |
| Consulting & Implementation · country · emea / croatia | 135 | 419 |
| Consulting & Implementation · country · emea / czech republic | 136 | 420 |
| Consulting & Implementation · country · emea / denmark | 136 | 420 |
| Consulting & Implementation · country · emea / finland | 136 | 420 |
| Consulting & Implementation · country · emea / france | 135 | 419 |
| Consulting & Implementation · country · emea / germany | 136 | 420 |
| Consulting & Implementation · country · emea / greece | 136 | 420 |
| Consulting & Implementation · country · emea / hungary | 136 | 420 |
| Consulting & Implementation · country · emea / ireland | 135 | 419 |
| Consulting & Implementation · country · emea / italy | 136 | 420 |
| Consulting & Implementation · country · emea / lithuania | 135 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 136 | 420 |
| Consulting & Implementation · country · emea / netherlands | 136 | 420 |
| Consulting & Implementation · country · emea / norway | 136 | 420 |
| Consulting & Implementation · country · emea / poland | 136 | 420 |
| Consulting & Implementation · country · emea / portugal | 136 | 420 |
| Consulting & Implementation · country · emea / romania | 135 | 419 |
| Consulting & Implementation · country · emea / slovakia | 136 | 420 |
| Consulting & Implementation · country · emea / slovenia | 136 | 420 |
| Consulting & Implementation · country · emea / spain | 136 | 420 |
| Consulting & Implementation · country · emea / sweden | 135 | 419 |
| Consulting & Implementation · country · emea / switzerland | 136 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 136 | 420 |
| Consulting & Implementation · product line · app engine | 12 | 391 |
| Consulting & Implementation · product line · customer service management | 47 | 300 |
| Consulting & Implementation · product line · hardware asset management | 77 | 286 |
| Consulting & Implementation · product line · human resources | 18 | 275 |
| Consulting & Implementation · product line · it operations management health | 6 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 15 | 82 |
| Consulting & Implementation · product line · it service management pro | 6 | 118 |
| Consulting & Implementation · product line · it service management standard | 33 | 174 |
| Consulting & Implementation · product line · moveworks | 10 | 86 |
| Consulting & Implementation · product line · now assist creator | 4 | 247 |
| Consulting & Implementation · product line · now assist csm | 46 | 200 |
| Consulting & Implementation · product line · now assist hr | 66 | 184 |
| Consulting & Implementation · product line · now assist itsm | 15 | 267 |
| Consulting & Implementation · product line · operational technology management | 23 | 89 |
| Consulting & Implementation · product line · risk resilience sustainability | 93 | 189 |
| Consulting & Implementation · product line · security incident response | 11 | 218 |
| Consulting & Implementation · product line · software asset management | 11 | 275 |
| Consulting & Implementation · product line · vulnerability response | 7 | 215 |
| Consulting & Implementation · region · all | 14 | 1569 |
| Consulting & Implementation · region · ams | 153 | 420 |
| Consulting & Implementation · region · apj | 2 | 419 |
| Consulting & Implementation · region · emea | 136 | 420 |
| Reseller · country · apj / australia | 25 | 53 |
| Reseller · region · all | 121 | 1198 |
| Reseller · region · apj | 50 | 126 |
| Service Provider · region · all | 45 | 614 |
Questions about Kinetic IT
- What is Kinetic IT's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Kinetic IT is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Select), headquartered in Perth, Australia, with Product Line Achievements in 12 product lines (9 Validated Practices) and a customer satisfaction score of 4.94 out of 5.
- What is Kinetic IT best at on ServiceNow?
- ServiceNow has validated Kinetic IT's practice in App Engine, Customer Service Management (CSM), Human Resources (HR), ITOM Health, ITOM Visibility, ITSM Pro, ITSM Standard, Software Asset Management (SAM), Vulnerability Response.
- Where does Kinetic IT operate?
- The Finder lists coverage in 36 countries with offices in Perth (Australia).