Partner profile
iTech AG
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
iTech AG is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Select), headquartered in Arlington, United States, with Product Line Achievements in 14 product lines (6 Validated Practices) and a customer satisfaction score of 4.85 out of 5.
Partner Score
146.4
ServiceNow's ranking value, higher is better
Customer satisfaction
4.85 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
14
6 Validated Practices
Certified people
253
across 23 product lines
Architects
2 · 8
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
17 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
SelectService Provider
SelectBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Company
- Headquarters
- Arlington, Virginia, United States
- Legal entity
- iTech AG LLC
- Website
- www.itechag.com
- Finder contact
- info@itechag.com
- ServiceNow Store
- 2 offerings
- Offices
- Arlington (United States)
- Industries served
- Government, Healthcare and Life Sciences, Technology
About iTech AG
As written by the partner in its Partner Finder record.
Founded in 2008, iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations to achieve better, faster and more predictable results. Using a wide range of customized and innovative solutions, we modernize our customers’ systems and processes to help them unlock their true potential. In 2015, iTech AG was certified an 8(a) disadvantaged small business by the U.S. Small Business Administration.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 44 | Best for App Engine |
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 5.00 | 16 | Best for Customer Service Management |
| Enterprise Architecture | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.50 | 7 | Best for Enterprise Architecture |
| Field Service Management (FSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 15 | Best for Field Service Management |
| Hardware Asset Management (HAM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.50 | 11 | Best for Hardware Asset Management |
| ITSM Pro | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 4.50 | 6 | Best for ITSM Pro |
| ITSM Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 7 | 4.71 | 10 | Best for ITSM Standard |
| Now Assist for Creator | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 10 | Best for Now Assist for Creator |
| Now Assist for Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 11 | Best for Now Assist for Customer Service Management |
| Now Assist for IT Service Management (ITSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 10 | Best for Now Assist for IT Service Management |
| Public Sector Digital Services | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.63 | 9 | Best for Public Sector Digital Services |
| Software Asset Management (SAM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.50 | 7 | Best for Software Asset Management |
| Strategic Portfolio Management Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.33 | 10 | Best for Strategic Portfolio Management Standard |
| Workplace Service Delivery | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 12 | Best for Workplace Service Delivery |
Certifications
How to read it. People is how many staff at iTech AG hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 44 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 16 |
| Enterprise Architecture | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 23 |
| Enterprise Architecture Implementation Delivery Accreditation | 7 | |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 15 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 2 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 11 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 2 |
| Human Resources (HR) | Suite Certification - HR Professional | 8 |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 6 |
| Suite Certification - ITSM Professional | 6 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 10 |
| Employee Center Accreditation | 16 | |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 1 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 10 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 11 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 3 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 10 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 9 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 4 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 7 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 11 |
| Third-party Risk Management | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 2 |
| Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 1 | |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 4 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 12 |
Accredited people: 21 sales, 31 presales, 76 delivery.
Where iTech AG operates
How to read it. Rows are grouped by the ServiceNow program in which iTech AG declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Brazil, Canada, Chile, United States | Arlington (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | United States | Arlington (United States) |
| Service Provider | ||
| Americas | United States | Arlington (United States) |
Store offerings
- GrantsKit360 · Customer Experience
- IWMS Migration · Customer Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where iTech AG appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / brazil | 2 | 34 |
| Consulting & Implementation · country · ams / canada | 5 | 419 |
| Consulting & Implementation · country · ams / chile | 1 | 15 |
| Consulting & Implementation · country · ams / united states | 5 | 419 |
| Consulting & Implementation · country · apj / australia | 103 | 419 |
| Consulting & Implementation · country · apj / japan | 103 | 419 |
| Consulting & Implementation · country · apj / korea | 103 | 419 |
| Consulting & Implementation · country · apj / new zealand | 103 | 419 |
| Consulting & Implementation · country · emea / austria | 135 | 420 |
| Consulting & Implementation · country · emea / belgium | 135 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 135 | 420 |
| Consulting & Implementation · country · emea / croatia | 134 | 419 |
| Consulting & Implementation · country · emea / czech republic | 135 | 420 |
| Consulting & Implementation · country · emea / denmark | 135 | 420 |
| Consulting & Implementation · country · emea / finland | 135 | 420 |
| Consulting & Implementation · country · emea / france | 134 | 419 |
| Consulting & Implementation · country · emea / germany | 135 | 420 |
| Consulting & Implementation · country · emea / greece | 135 | 420 |
| Consulting & Implementation · country · emea / hungary | 135 | 420 |
| Consulting & Implementation · country · emea / ireland | 134 | 419 |
| Consulting & Implementation · country · emea / italy | 135 | 420 |
| Consulting & Implementation · country · emea / lithuania | 134 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 135 | 420 |
| Consulting & Implementation · country · emea / netherlands | 135 | 420 |
| Consulting & Implementation · country · emea / norway | 135 | 420 |
| Consulting & Implementation · country · emea / poland | 135 | 420 |
| Consulting & Implementation · country · emea / portugal | 135 | 420 |
| Consulting & Implementation · country · emea / romania | 134 | 419 |
| Consulting & Implementation · country · emea / slovakia | 135 | 420 |
| Consulting & Implementation · country · emea / slovenia | 135 | 420 |
| Consulting & Implementation · country · emea / spain | 135 | 420 |
| Consulting & Implementation · country · emea / sweden | 134 | 419 |
| Consulting & Implementation · country · emea / switzerland | 135 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 135 | 420 |
| Consulting & Implementation · product line · app engine | 41 | 391 |
| Consulting & Implementation · product line · customer service management | 13 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 2 | 140 |
| Consulting & Implementation · product line · field service management | 9 | 222 |
| Consulting & Implementation · product line · financial services operations | 48 | 129 |
| Consulting & Implementation · product line · hardware asset management | 22 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 14 | 105 |
| Consulting & Implementation · product line · human resources | 139 | 275 |
| Consulting & Implementation · product line · it service management pro | 61 | 118 |
| Consulting & Implementation · product line · it service management standard | 31 | 174 |
| Consulting & Implementation · product line · moveworks | 24 | 86 |
| Consulting & Implementation · product line · now assist creator | 37 | 247 |
| Consulting & Implementation · product line · now assist csm | 5 | 200 |
| Consulting & Implementation · product line · now assist hr | 115 | 184 |
| Consulting & Implementation · product line · now assist itsm | 55 | 267 |
| Consulting & Implementation · product line · public sector digital services | 2 | 109 |
| Consulting & Implementation · product line · security incident response | 13 | 218 |
| Consulting & Implementation · product line · software asset management | 24 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 25 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 15 | 302 |
| Consulting & Implementation · product line · third party risk management | 37 | 113 |
| Consulting & Implementation · product line · vulnerability response | 18 | 215 |
| Consulting & Implementation · product line · workplace service delivery | 3 | 120 |
| Consulting & Implementation · region · all | 17 | 1569 |
| Consulting & Implementation · region · ams | 5 | 420 |
| Consulting & Implementation · region · apj | 103 | 419 |
| Consulting & Implementation · region · emea | 135 | 420 |
| Reseller · country · ams / united states | 122 | 212 |
| Reseller · region · all | 216 | 1198 |
| Reseller · region · ams | 135 | 235 |
| Service Provider · country · ams / united states | 23 | 128 |
| Service Provider · region · all | 43 | 614 |
| Service Provider · region · ams | 23 | 139 |
Questions about iTech AG
- What is iTech AG's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: iTech AG is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Select), Service Provider (Select), headquartered in Arlington, United States, with Product Line Achievements in 14 product lines (6 Validated Practices) and a customer satisfaction score of 4.85 out of 5.
- What is iTech AG best at on ServiceNow?
- ServiceNow has validated iTech AG's practice in Customer Service Management (CSM), Field Service Management (FSM), ITSM Standard, Now Assist for Customer Service Management (CSM), Public Sector Digital Services, Strategic Portfolio Management Standard.
- Where does iTech AG operate?
- The Finder lists coverage in 38 countries with offices in Arlington (United States).