Partner profile
Optimum Healthcare IT, LLC
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
Optimum Healthcare IT, LLC is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Registered), headquartered in Jacksonville Beach, United States, with Product Line Achievements in 13 product lines (9 Validated Practices) and a customer satisfaction score of 4.85 out of 5.
Partner Score
175.1
ServiceNow's ranking value, higher is better
Customer satisfaction
4.85 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
13
9 Validated Practices
Certified people
282
across 27 product lines
Architects
0 · 5
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
5 of 1,569
Consulting & Implementation, Best Match, worldwide
Programs and tiers
Consulting & Implementation
EliteReseller
PremierService Provider
RegisteredBuild
not in programEach tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards
ServiceNow's Finder also records: AMS Specialization, AMS Sales Expertise, AMS Product Expertise.
Company
- Headquarters
- Jacksonville Beach, Florida, United States
- Legal entity
- Optimum Healthcare IT LLC
- Website
- www.optimumhit.com
- Finder contact
- servicenow@optimumhit.com
- ServiceNow Store
- 3 offerings
- Offices
- Jacksonville Beach (United States)
- Industries served
- Government, Healthcare and Life Sciences
About Optimum Healthcare IT, LLC
As written by the partner in its Partner Finder record.
Optimum Healthcare IT, an Infosys company, is a Best in KLAS IT staffing and consulting services firm, and ServiceNow's Elite partner of choice for healthcare. Our team is made up of former healthcare industry professionals whose mission is to bring digital transformation to healthcare organizations like yours so that you can focus on transforming the lives of the patients and communities you serve. That is why we've teamed up with the world's most powerful technology platform, ServiceNow, to create solutions built with the specific needs of healthcare organizations in mind. Your results: better patient outcomes, happier employees, and more sustainable growth.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 4.50 | 29 | Best for App Engine |
| Customer Service Management (CSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 5.00 | 22 | Best for Customer Service Management |
| Field Service Management (FSM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 13 | Best for Field Service Management |
| Hardware Asset Management (HAM) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 10 | Best for Hardware Asset Management |
| Healthcare & Life Sciences | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 8 | 4.88 | 11 | Best for Healthcare & Life Sciences |
| Human Resources (HR) | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 4.83 | 15 | Best for Human Resources |
| ITOM Visibility | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.90 | 6 | Best for ITOM Visibility |
| ITSM Pro | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 4.90 | 8 | Best for ITSM Pro |
| ITSM Standard | VP Validated Practice in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 17 | 4.91 | 10 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 16 | Best for Now Assist for IT Service Management |
| Strategic Portfolio Management Pro | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 6 | Best for Strategic Portfolio Management Pro |
| Strategic Portfolio Management Standard | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 15 | Best for Strategic Portfolio Management Standard |
| Workflow Data Fabric | PLA Product Line Achievement in the Americas | —No achievement in EMEA | —No achievement in APJ | —No achievement in Global | 7 | 4.86 | 8 | Best for Workflow Data Fabric |
Certifications
How to read it. People is how many staff at Optimum Healthcare IT, LLC hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 29 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 22 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 2 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 13 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 10 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 11 |
| Human Resources (HR) | Suite Certification - HR Professional | 15 |
| ITOM Health | Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 1 |
| ITOM Visibility | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 7 |
| Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 6 | |
| ITSM Pro | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 20 |
| Micro-Certification – DevOps Change Velocity | 8 | |
| Suite Certification - ITSM Professional | 8 | |
| ITSM Standard | Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 10 |
| Employee Center Accreditation | 18 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 1 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 4 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 4 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 5 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 7 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 5 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 16 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 5 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 3 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 7 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 6 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 21 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 2 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 4 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 8 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 3 |
Accredited people: 38 sales, 41 presales, 58 delivery.
Where Optimum Healthcare IT, LLC operates
How to read it. Rows are grouped by the ServiceNow program in which Optimum Healthcare IT, LLC declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | Jacksonville Beach (United States) |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | — |
| Reseller | ||
| Americas | Canada, United States | Jacksonville Beach (United States) |
| Service Provider | ||
| Americas | United States | Jacksonville Beach (United States) |
Store offerings
- Clinical Device Vitals · Customer Experience
- Clinician Connect · Customer Experience
- Optimum Healthcare IT HR Vitals · Employee Experience
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where Optimum Healthcare IT, LLC appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Consulting & Implementation · country · ams / canada | 1 | 419 |
| Consulting & Implementation · country · ams / united states | 1 | 419 |
| Consulting & Implementation · country · apj / australia | 113 | 419 |
| Consulting & Implementation · country · apj / japan | 113 | 419 |
| Consulting & Implementation · country · apj / korea | 113 | 419 |
| Consulting & Implementation · country · apj / new zealand | 113 | 419 |
| Consulting & Implementation · country · emea / austria | 144 | 420 |
| Consulting & Implementation · country · emea / belgium | 144 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 144 | 420 |
| Consulting & Implementation · country · emea / croatia | 143 | 419 |
| Consulting & Implementation · country · emea / czech republic | 144 | 420 |
| Consulting & Implementation · country · emea / denmark | 144 | 420 |
| Consulting & Implementation · country · emea / finland | 144 | 420 |
| Consulting & Implementation · country · emea / france | 143 | 419 |
| Consulting & Implementation · country · emea / germany | 144 | 420 |
| Consulting & Implementation · country · emea / greece | 144 | 420 |
| Consulting & Implementation · country · emea / hungary | 144 | 420 |
| Consulting & Implementation · country · emea / ireland | 143 | 419 |
| Consulting & Implementation · country · emea / italy | 144 | 420 |
| Consulting & Implementation · country · emea / lithuania | 143 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 144 | 420 |
| Consulting & Implementation · country · emea / netherlands | 144 | 420 |
| Consulting & Implementation · country · emea / norway | 144 | 420 |
| Consulting & Implementation · country · emea / poland | 144 | 420 |
| Consulting & Implementation · country · emea / portugal | 144 | 420 |
| Consulting & Implementation · country · emea / romania | 143 | 419 |
| Consulting & Implementation · country · emea / slovakia | 144 | 420 |
| Consulting & Implementation · country · emea / slovenia | 144 | 420 |
| Consulting & Implementation · country · emea / spain | 144 | 420 |
| Consulting & Implementation · country · emea / sweden | 143 | 419 |
| Consulting & Implementation · country · emea / switzerland | 144 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 144 | 420 |
| Consulting & Implementation · product line · app engine | 14 | 391 |
| Consulting & Implementation · product line · business continuity management | 49 | 103 |
| Consulting & Implementation · product line · customer service management | 15 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 51 | 140 |
| Consulting & Implementation · product line · field service management | 5 | 222 |
| Consulting & Implementation · product line · hardware asset management | 8 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 4 | 105 |
| Consulting & Implementation · product line · human resources | 8 | 275 |
| Consulting & Implementation · product line · it operations management health | 34 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 24 | 82 |
| Consulting & Implementation · product line · it service management pro | 7 | 118 |
| Consulting & Implementation · product line · it service management standard | 35 | 174 |
| Consulting & Implementation · product line · legal service delivery | 43 | 103 |
| Consulting & Implementation · product line · moveworks | 8 | 86 |
| Consulting & Implementation · product line · now assist creator | 15 | 247 |
| Consulting & Implementation · product line · now assist csm | 17 | 200 |
| Consulting & Implementation · product line · now assist hr | 28 | 184 |
| Consulting & Implementation · product line · now assist itsm | 61 | 267 |
| Consulting & Implementation · product line · risk resilience sustainability | 51 | 189 |
| Consulting & Implementation · product line · security incident response | 81 | 218 |
| Consulting & Implementation · product line · software asset management | 84 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 32 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 91 | 302 |
| Consulting & Implementation · product line · third party risk management | 48 | 113 |
| Consulting & Implementation · product line · vulnerability response | 86 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 4 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 56 | 120 |
| Consulting & Implementation · region · all | 5 | 1569 |
| Consulting & Implementation · region · ams | 1 | 420 |
| Consulting & Implementation · region · apj | 113 | 419 |
| Consulting & Implementation · region · emea | 144 | 420 |
| Reseller · country · ams / canada | 49 | 105 |
| Reseller · country · ams / united states | 64 | 212 |
| Reseller · region · all | 116 | 1198 |
| Reseller · region · ams | 68 | 235 |
| Service Provider · country · ams / united states | 53 | 128 |
| Service Provider · region · all | 128 | 614 |
| Service Provider · region · ams | 56 | 139 |
Questions about Optimum Healthcare IT, LLC
- What is Optimum Healthcare IT, LLC's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: Optimum Healthcare IT, LLC is a ServiceNow partner with the tiers Consulting & Implementation (Elite), Reseller (Premier), Service Provider (Registered), headquartered in Jacksonville Beach, United States, with Product Line Achievements in 13 product lines (9 Validated Practices) and a customer satisfaction score of 4.85 out of 5.
- What is Optimum Healthcare IT, LLC best at on ServiceNow?
- ServiceNow has validated Optimum Healthcare IT, LLC's practice in App Engine, Customer Service Management (CSM), Field Service Management (FSM), Hardware Asset Management (HAM), Healthcare & Life Sciences, Human Resources (HR), ITOM Visibility, ITSM Pro, ITSM Standard.
- Where does Optimum Healthcare IT, LLC operate?
- The Finder lists coverage in 36 countries with offices in Jacksonville Beach (United States).