League table · Consulting & Implementation · the Americas
Best ServiceNow partners for Now Assist for Customer Service Management (CSM) in the Americas
Data as of 2026-10-20 · 5 partners hold a Product Line Achievement in Now Assist for Customer Service Management for the Americas
By ServiceNow's published figures, compiled by Partner Index, iTech AG ranks first for Now Assist for Customer Service Management in the Americas with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Infosys Limited and Ignyte Group INC. 3 of the 5 partners have had their Now Assist for Customer Service Management practice validated by ServiceNow.
Now Assist for Customer Service Management league table for the Americas: 5 partners
How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Now Assist for Customer Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Now Assist for Customer Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Now Assist for Customer Service Management in the Americas, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.
| # | Partner | Status | Regions | Line CSAT | Deployments | Skilled people | Tier | Partner Score | ServiceNow Finder rank |
|---|---|---|---|---|---|---|---|---|---|
| Validated Practice · 3 partners | |||||||||
| 1 | iTech AG | Validated Practice | AMS | 5.00 | 4 | 11 | Elite | 146.4 | 2 of 200 |
| 2 | Infosys Limited | Validated Practice | AMS | 5.00 | 2 | 101 | Global Elite | 322.0 | 25 of 200 |
| 3 | Ignyte Group INC | Validated Practice | AMS | 5.00 | 2 | 48 | Elite | 124.7 | 1 of 200 |
| Product Line Achievement only · 2 partners | |||||||||
| 4 | zeb | PLA | AMS | 5.00 | 2 | 6 | Premier | 98.3 | 19 of 200 |
| 5 | Konversational | PLA | AMS | 4.93 | 14 | 26 | Elite | 174.8 | 3 of 200 |
How positions are decided
Partner Index ranks ServiceNow Consulting & Implementation partners for Now Assist for Customer Service Management in the Americas on ServiceNow's own published figures only, with no score of its own and no paid placement:
- Only Consulting & Implementation partners with a Product Line Achievement in Now Assist for Customer Service Management for the Americas are listed.
- Partners with a Validated Practice rank above partners with a Product Line Achievement only.
- Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.
Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.
Questions
- Which ServiceNow partner is best for Now Assist for Customer Service Management in the Americas?
- By ServiceNow's published figures, compiled by Partner Index, iTech AG ranks first for Now Assist for Customer Service Management in the Americas as of 2026-10-20.
- How many ServiceNow partners have a Validated Practice in Now Assist for Customer Service Management?
- 3 partners, out of 5 with a Product Line Achievement.
- What is the difference between a Product Line Achievement and a Validated Practice?
- A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.