Partner profile

agineo GmbH
Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder
agineo GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Premier), headquartered in Aachen, Germany, with Product Line Achievements in 12 product lines (4 Validated Practices) and a customer satisfaction score of 4.86 out of 5.
Programs and tiers
Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.
Specializations and awards


ServiceNow's Finder also records: EMEA Specialization, EMEA Sales Expertise, EMEA Product Expertise.
Company
- Headquarters
- Aachen, Nrth Rhine Westfalia, Germany
- Legal entity
- agineo GmbH
- Website
- www.agineo.de
- Finder contact
- feedback@agineo.de
- Offices
- Aachen (Germany), Dortmund (Germany), Kista (Sweden), Vienna (Austria)
- Industries served
- Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Technology, Telco and Media, Transportation and Logistics
About agineo GmbH
As written by the partner in its Partner Finder record.
We provide first-class services of the highest quality as the largest DACH ServiceNow partner. As a specialist for Enterprise Service Management (ESM), we advise and support our customers in the implementation of innovative service projects with ServiceNow. We simplify processes in an intelligent way, reduce costs and make processes transparent. We have been operating successfully in the market for over 30 years and for several years we are ServiceNow Elite Partner. Together with our customers, we analyze their business processes and create their own suitable solution. We also support them beyond their completed projects in all matters relating to the optimization of their processes. As a subsidiary of the Materna Group, we also benefit from a wide range of cross-industry experience in the digitization of business processes.
Product line achievements
How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.
| Product line | Americas | EMEA | APJ | Global | Deployments | Line CSAT | Skilled people | League table |
|---|---|---|---|---|---|---|---|---|
| App Engine | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.83 | 123 | Best for App Engine |
| Customer Service Management (CSM) | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 6 | 4.67 | 42 | Best for Customer Service Management |
| Field Service Management (FSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 10 | Best for Field Service Management |
| Human Resources (HR) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 2 | 5.00 | 32 | Best for Human Resources |
| ITOM Health | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.67 | 6 | Best for ITOM Health |
| ITOM Visibility | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.75 | 8 | Best for ITOM Visibility |
| ITSM Pro | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 4 | 4.75 | 13 | Best for ITSM Pro |
| ITSM Standard | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 11 | 4.86 | 18 | Best for ITSM Standard |
| Now Assist for IT Service Management (ITSM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 4.67 | 58 | Best for Now Assist for IT Service Management |
| Risk, Resilience, Sustainability | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 3 | 5.00 | 7 | Best for Risk, Resilience, Sustainability |
| Software Asset Management (SAM) | —No achievement in the Americas | PLA Product Line Achievement in EMEA | —No achievement in APJ | —No achievement in Global | 1 | 5.00 | 10 | Best for Software Asset Management |
| Strategic Portfolio Management Standard | —No achievement in the Americas | VP Validated Practice in EMEA | —No achievement in APJ | —No achievement in Global | 5 | 5.00 | 16 | Best for Strategic Portfolio Management Standard |
Certifications
How to read it. People is how many staff at agineo GmbH hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.
| Product line | Certification | People |
|---|---|---|
| App Engine | ServiceNow Certified Application Developer (CAD) | 123 |
| Business Continuity Management | Micro-Certification - Business Continuity Management | 1 |
| Cloud Cost Management | Cloud Cost Management Delivery Accreditation | 1 |
| Customer Service Management (CSM) | Suite Certification - CSM Professional | 42 |
| Enterprise Architecture | Enterprise Architecture Implementation Delivery Accreditation | 10 |
| Field Service Management (FSM) | Certified Implementation Specialist – Field Service Management (CIS-FSM) | 10 |
| Financial Services Operations - Banking | Suite Certification - FSO Banking and Wealth Management Professional | 1 |
| Hardware Asset Management (HAM) | Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) | 12 |
| Healthcare & Life Sciences | Suite Certification - Healthcare and Life Sciences Management Professional | 1 |
| Human Resources (HR) | Suite Certification - HR Professional | 32 |
| ITOM Health | Suite Certification - Data Foundations (CMDB and CSDM) Professional | 14 |
| Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) | 6 | |
| ITOM Visibility | Suite Certification – IT Operations Management Visibility (ITOM Visibility) | 8 |
| ITSM Pro | Micro-Certification – DevOps Change Velocity | 13 |
| Suite Certification - ITSM Professional | 13 | |
| ITSM Standard | Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) | 41 |
| Certified Implementation Specialist – IT Service Management (CIS-ITSM) | 18 | |
| Employee Center Accreditation | 31 | |
| Legal Service Delivery | Suite Certification - Legal Service Delivery | 3 |
| Manufacturing Commercial Operations | Manufacturing Commercial Operations Delivery Accreditation | 4 |
| Moveworks | Moveworks Agent Studio Fundamentals Delivery Accreditation | 1 |
| Moveworks Platform Implementation for Engineers Delivery Accreditation | 1 | |
| Now Assist for Creator | Now Assist for Creator Implementation Delivery Accreditation | 42 |
| Now Assist for Customer Service Management (CSM) | Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite | 18 |
| Now Assist for HR Service Delivery (HRSD) | Suite Certification - Now Assist for HR Service Delivery Pro Plus | 20 |
| Now Assist for IT Service Management (ITSM) | Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite | 58 |
| Operational Technology Management | Delivery Accreditation - Operational Technology | 2 |
| Public Sector Digital Services | Suite Certification - Public Sector Digital Services (PSDS) | 5 |
| Retail Service Management | Retail Delivery Accreditation | 2 |
| Risk, Resilience, Sustainability | Certified Implementation Specialist – Risk and Compliance (CIS-RC) | 12 |
| Security Incident Response | Certified Implementation Specialist – Security Incident Response (CIS-SIR) | 12 |
| Software Asset Management (SAM) | Certified Implementation Specialist – Software Asset Management (CIS-SAM) | 10 |
| Strategic Portfolio Management Pro | Strategic Planning Delivery Accreditation | 1 |
| Strategic Portfolio Management Standard | Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) | 17 |
| Technology Provider Service Management (TPSM) | Suite Certification - Technology Provider Service Management | 1 |
| Telecom Service Management (TSM) | Suite Certification - Telecommunication and Media Service Management | 1 |
| Telecommunications Network Inventory | Telecommunication Network Inventory Delivery Accreditation | 2 |
| Third-party Risk Management | Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) | 4 |
| Vulnerability Response | Certified Implementation Specialist – Vulnerability Response (CIS-VR) | 14 |
| Workflow Data Fabric | Suite Certification - Workflow Data Fabric | 6 |
| Workplace Service Delivery | Suite Certification - Workplace Service Delivery | 3 |
Accredited people: 86 sales, 82 presales, 304 delivery.
Where agineo GmbH operates
How to read it. Rows are grouped by the ServiceNow program in which agineo GmbH declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.
| Region | Countries covered | Offices |
|---|---|---|
| Consulting & Implementation | ||
| Americas | Canada, United States | — |
| Asia Pacific & Japan | Australia, Japan, South Korea, New Zealand | — |
| EMEA | Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | Vienna (Austria), Aachen (Germany), Dortmund (Germany), Kista (Sweden) |
| Reseller | ||
| Americas | United States | — |
| EMEA | Austria, Switzerland, Czech Republic, Germany, United Kingdom, Liechtenstein, Sweden | Vienna (Austria), Aachen (Germany), Dortmund (Germany), Kista (Sweden) |
| Service Provider | ||
| Americas | United States | — |
| EMEA | Austria, Switzerland, Germany | Vienna (Austria), Aachen (Germany), Dortmund (Germany) |
Changes
No changes recorded yet. Tracking started 2026-10-20.
Position in the ServiceNow Partner Finder
How to read it. Position is where agineo GmbH appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.
| Finder filter | Position | Of |
|---|---|---|
| Build · region · all | 98 | 918 |
| Build · region · ams | 122 | 918 |
| Build · region · apj | 111 | 918 |
| Build · region · emea | 66 | 918 |
| Consulting & Implementation · country · ams / canada | 137 | 419 |
| Consulting & Implementation · country · ams / united states | 137 | 419 |
| Consulting & Implementation · country · apj / australia | 69 | 419 |
| Consulting & Implementation · country · apj / japan | 69 | 419 |
| Consulting & Implementation · country · apj / korea | 69 | 419 |
| Consulting & Implementation · country · apj / new zealand | 69 | 419 |
| Consulting & Implementation · country · emea / austria | 3 | 420 |
| Consulting & Implementation · country · emea / belgium | 3 | 420 |
| Consulting & Implementation · country · emea / bulgaria | 3 | 420 |
| Consulting & Implementation · country · emea / croatia | 3 | 419 |
| Consulting & Implementation · country · emea / czech republic | 3 | 420 |
| Consulting & Implementation · country · emea / denmark | 3 | 420 |
| Consulting & Implementation · country · emea / finland | 3 | 420 |
| Consulting & Implementation · country · emea / france | 3 | 419 |
| Consulting & Implementation · country · emea / germany | 3 | 420 |
| Consulting & Implementation · country · emea / greece | 3 | 420 |
| Consulting & Implementation · country · emea / hungary | 3 | 420 |
| Consulting & Implementation · country · emea / ireland | 3 | 419 |
| Consulting & Implementation · country · emea / italy | 3 | 420 |
| Consulting & Implementation · country · emea / lithuania | 3 | 419 |
| Consulting & Implementation · country · emea / luxembourg | 3 | 420 |
| Consulting & Implementation · country · emea / netherlands | 3 | 420 |
| Consulting & Implementation · country · emea / norway | 3 | 420 |
| Consulting & Implementation · country · emea / poland | 3 | 420 |
| Consulting & Implementation · country · emea / portugal | 3 | 420 |
| Consulting & Implementation · country · emea / romania | 3 | 419 |
| Consulting & Implementation · country · emea / slovakia | 3 | 420 |
| Consulting & Implementation · country · emea / slovenia | 3 | 420 |
| Consulting & Implementation · country · emea / spain | 3 | 420 |
| Consulting & Implementation · country · emea / sweden | 3 | 419 |
| Consulting & Implementation · country · emea / switzerland | 3 | 420 |
| Consulting & Implementation · country · emea / united kingdom | 3 | 420 |
| Consulting & Implementation · product line · app engine | 32 | 391 |
| Consulting & Implementation · product line · business continuity management | 17 | 103 |
| Consulting & Implementation · product line · cloud cost management | 17 | 47 |
| Consulting & Implementation · product line · customer service management | 21 | 300 |
| Consulting & Implementation · product line · enterprise architecture | 12 | 140 |
| Consulting & Implementation · product line · field service management | 14 | 222 |
| Consulting & Implementation · product line · financial services operations | 13 | 129 |
| Consulting & Implementation · product line · hardware asset management | 42 | 286 |
| Consulting & Implementation · product line · healthcare and life sciences | 17 | 105 |
| Consulting & Implementation · product line · human resources | 35 | 275 |
| Consulting & Implementation · product line · it operations management health | 11 | 51 |
| Consulting & Implementation · product line · it operations management visibility | 14 | 82 |
| Consulting & Implementation · product line · it service management pro | 19 | 118 |
| Consulting & Implementation · product line · it service management standard | 21 | 174 |
| Consulting & Implementation · product line · legal service delivery | 10 | 103 |
| Consulting & Implementation · product line · manufacturing commercial operations | 11 | 50 |
| Consulting & Implementation · product line · moveworks | 18 | 86 |
| Consulting & Implementation · product line · now assist creator | 29 | 247 |
| Consulting & Implementation · product line · now assist csm | 23 | 200 |
| Consulting & Implementation · product line · now assist hr | 49 | 184 |
| Consulting & Implementation · product line · now assist itsm | 9 | 267 |
| Consulting & Implementation · product line · operational technology management | 19 | 89 |
| Consulting & Implementation · product line · public sector digital services | 14 | 109 |
| Consulting & Implementation · product line · retail service management | 13 | 82 |
| Consulting & Implementation · product line · risk resilience sustainability | 16 | 189 |
| Consulting & Implementation · product line · security incident response | 76 | 218 |
| Consulting & Implementation · product line · software asset management | 16 | 275 |
| Consulting & Implementation · product line · strategic portfolio management pro | 14 | 53 |
| Consulting & Implementation · product line · strategic portfolio management standard | 5 | 302 |
| Consulting & Implementation · product line · technology provider service management | 12 | 73 |
| Consulting & Implementation · product line · telecom service management | 13 | 78 |
| Consulting & Implementation · product line · telecommunications network inventory | 12 | 89 |
| Consulting & Implementation · product line · third party risk management | 17 | 113 |
| Consulting & Implementation · product line · vulnerability response | 81 | 215 |
| Consulting & Implementation · product line · workflow data fabric | 29 | 145 |
| Consulting & Implementation · product line · workplace service delivery | 30 | 120 |
| Consulting & Implementation · region · all | 11 | 1569 |
| Consulting & Implementation · region · ams | 138 | 420 |
| Consulting & Implementation · region · apj | 69 | 419 |
| Consulting & Implementation · region · emea | 3 | 420 |
| Reseller · country · ams / united states | 41 | 212 |
| Reseller · country · emea / austria | 18 | 54 |
| Reseller · country · emea / czech republic | 11 | 25 |
| Reseller · country · emea / germany | 24 | 94 |
| Reseller · country · emea / liechtenstein | 10 | 16 |
| Reseller · country · emea / sweden | 17 | 49 |
| Reseller · country · emea / switzerland | 21 | 76 |
| Reseller · country · emea / united kingdom | 22 | 109 |
| Reseller · region · all | 56 | 1198 |
| Reseller · region · ams | 43 | 235 |
| Reseller · region · emea | 30 | 200 |
| Service Provider · country · ams / united states | 31 | 128 |
| Service Provider · country · emea / austria | 11 | 29 |
| Service Provider · country · emea / germany | 13 | 48 |
| Service Provider · country · emea / switzerland | 13 | 38 |
| Service Provider · region · all | 19 | 614 |
| Service Provider · region · ams | 31 | 139 |
| Service Provider · region · emea | 16 | 103 |
Questions about agineo GmbH
- What is agineo GmbH's ServiceNow partner status?
- According to Partner Index, compiled from ServiceNow's Partner Finder: agineo GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Premier), headquartered in Aachen, Germany, with Product Line Achievements in 12 product lines (4 Validated Practices) and a customer satisfaction score of 4.86 out of 5.
- What is agineo GmbH best at on ServiceNow?
- ServiceNow has validated agineo GmbH's practice in Customer Service Management (CSM), ITOM Visibility, ITSM Standard, Strategic Portfolio Management Standard.
- Where does agineo GmbH operate?
- The Finder lists coverage in 37 countries with offices in Aachen (Germany), Dortmund (Germany), Kista (Sweden), Vienna (Austria).