PartnerIndexServiceNow partner data, as published

Partner profile

agineo GmbH logo

agineo GmbH

Data as of 2026-10-20 · ServiceNow last updated this record 2026-10-17 · Source: ServiceNow Partner Finder

agineo GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Premier), headquartered in Aachen, Germany, with Product Line Achievements in 12 product lines (4 Validated Practices) and a customer satisfaction score of 4.86 out of 5.

Partner Score
206.7
ServiceNow's ranking value, higher is better
Customer satisfaction
4.86 of 5
ServiceNow CSAT, all product lines
Product lines with PLA
12
4 Validated Practices
Certified people
616
across 36 product lines
Architects
1 · 16
Certified Master (CMA) · Certified Technical (CTA)
Finder search position
11 of 1,569
Consulting & Implementation, Best Match, worldwide

Programs and tiers

Consulting & Implementation
Elite
Reseller
Elite
Service Provider
Premier
Build
Select

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Specializations and awards

Consulting & Implementation Partner Award (EMEA, 2026) badge
Consulting & Implementation Partner Award (EMEA, 2026)
Customer Experience specialization (EMEA) badge
Customer Experience specialization (EMEA)

ServiceNow's Finder also records: EMEA Specialization, EMEA Sales Expertise, EMEA Product Expertise.

Company

Headquarters
Aachen, Nrth Rhine Westfalia, Germany
Legal entity
agineo GmbH
Website
www.agineo.de
Finder contact
feedback@agineo.de
Offices
Aachen (Germany), Dortmund (Germany), Kista (Sweden), Vienna (Austria)
Industries served
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Retail and Hospitality, Service Provider, TMT, Technology, Telco and Media, Transportation and Logistics

About agineo GmbH

As written by the partner in its Partner Finder record.

We provide first-class services of the highest quality as the largest DACH ServiceNow partner. As a specialist for Enterprise Service Management (ESM), we advise and support our customers in the implementation of innovative service projects with ServiceNow. We simplify processes in an intelligent way, reduce costs and make processes transparent. We have been operating successfully in the market for over 30 years and for several years we are ServiceNow Elite Partner. Together with our customers, we analyze their business processes and create their own suitable solution. We also support them beyond their completed projects in all matters relating to the optimization of their processes. As a subsidiary of the Materna Group, we also benefit from a wide range of cross-industry experience in the digitization of business processes.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Product lineAmericasEMEAAPJGlobalDeploymentsLine CSATSkilled peopleLeague table
App Engine —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 34.83123 Best for App Engine
Customer Service Management (CSM) —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 64.6742 Best for Customer Service Management
Field Service Management (FSM) —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.0010 Best for Field Service Management
Human Resources (HR) —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 25.0032 Best for Human Resources
ITOM Health —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 34.676 Best for ITOM Health
ITOM Visibility —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 44.758 Best for ITOM Visibility
ITSM Pro —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 44.7513 Best for ITSM Pro
ITSM Standard —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 114.8618 Best for ITSM Standard
Now Assist for IT Service Management (ITSM) —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 34.6758 Best for Now Assist for IT Service Management
Risk, Resilience, Sustainability —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 35.007 Best for Risk, Resilience, Sustainability
Software Asset Management (SAM) —No achievement in the AmericasPLA Product Line Achievement in EMEA—No achievement in APJ—No achievement in Global 15.0010 Best for Software Asset Management
Strategic Portfolio Management Standard —No achievement in the AmericasVP Validated Practice in EMEA—No achievement in APJ—No achievement in Global 55.0016 Best for Strategic Portfolio Management Standard

Certifications

How to read it. People is how many staff at agineo GmbH hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Product lineCertificationPeople
App EngineServiceNow Certified Application Developer (CAD)123
Business Continuity ManagementMicro-Certification - Business Continuity Management1
Cloud Cost ManagementCloud Cost Management Delivery Accreditation1
Customer Service Management (CSM)Suite Certification - CSM Professional42
Enterprise ArchitectureEnterprise Architecture Implementation Delivery Accreditation10
Field Service Management (FSM)Certified Implementation Specialist – Field Service Management (CIS-FSM)10
Financial Services Operations - BankingSuite Certification - FSO Banking and Wealth Management Professional1
Hardware Asset Management (HAM)Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)12
Healthcare & Life SciencesSuite Certification - Healthcare and Life Sciences Management Professional1
Human Resources (HR)Suite Certification - HR Professional32
ITOM HealthSuite Certification - Data Foundations (CMDB and CSDM) Professional14
Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)6
ITOM VisibilitySuite Certification – IT Operations Management Visibility (ITOM Visibility)8
ITSM ProMicro-Certification – DevOps Change Velocity13
Suite Certification - ITSM Professional13
ITSM StandardCertified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))41
Certified Implementation Specialist – IT Service Management (CIS-ITSM)18
Employee Center Accreditation31
Legal Service DeliverySuite Certification - Legal Service Delivery3
Manufacturing Commercial OperationsManufacturing Commercial Operations Delivery Accreditation4
MoveworksMoveworks Agent Studio Fundamentals Delivery Accreditation1
Moveworks Platform Implementation for Engineers Delivery Accreditation1
Now Assist for CreatorNow Assist for Creator Implementation Delivery Accreditation42
Now Assist for Customer Service Management (CSM)Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite18
Now Assist for HR Service Delivery (HRSD)Suite Certification - Now Assist for HR Service Delivery Pro Plus20
Now Assist for IT Service Management (ITSM)Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite58
Operational Technology ManagementDelivery Accreditation - Operational Technology2
Public Sector Digital ServicesSuite Certification - Public Sector Digital Services (PSDS)5
Retail Service ManagementRetail Delivery Accreditation2
Risk, Resilience, SustainabilityCertified Implementation Specialist – Risk and Compliance (CIS-RC)12
Security Incident ResponseCertified Implementation Specialist – Security Incident Response (CIS-SIR)12
Software Asset Management (SAM)Certified Implementation Specialist – Software Asset Management (CIS-SAM)10
Strategic Portfolio Management ProStrategic Planning Delivery Accreditation1
Strategic Portfolio Management StandardCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)17
Technology Provider Service Management (TPSM)Suite Certification - Technology Provider Service Management1
Telecom Service Management (TSM)Suite Certification - Telecommunication and Media Service Management1
Telecommunications Network InventoryTelecommunication Network Inventory Delivery Accreditation2
Third-party Risk ManagementCertified Implementation Specialist – Third-party Risk Management (CIS-TPRM)4
Vulnerability ResponseCertified Implementation Specialist – Vulnerability Response (CIS-VR)14
Workflow Data FabricSuite Certification - Workflow Data Fabric6
Workplace Service DeliverySuite Certification - Workplace Service Delivery3

Accredited people: 86 sales, 82 presales, 304 delivery.

Where agineo GmbH operates

How to read it. Rows are grouped by the ServiceNow program in which agineo GmbH declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

RegionCountries coveredOffices
Consulting & Implementation
AmericasCanada, United States—
Asia Pacific & JapanAustralia, Japan, South Korea, New Zealand—
EMEAAustria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, SlovakiaVienna (Austria), Aachen (Germany), Dortmund (Germany), Kista (Sweden)
Reseller
AmericasUnited States—
EMEAAustria, Switzerland, Czech Republic, Germany, United Kingdom, Liechtenstein, SwedenVienna (Austria), Aachen (Germany), Dortmund (Germany), Kista (Sweden)
Service Provider
AmericasUnited States—
EMEAAustria, Switzerland, GermanyVienna (Austria), Aachen (Germany), Dortmund (Germany)

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where agineo GmbH appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.

Finder filterPositionOf
Build · region · all98918
Build · region · ams122918
Build · region · apj111918
Build · region · emea66918
Consulting & Implementation · country · ams / canada137419
Consulting & Implementation · country · ams / united states137419
Consulting & Implementation · country · apj / australia69419
Consulting & Implementation · country · apj / japan69419
Consulting & Implementation · country · apj / korea69419
Consulting & Implementation · country · apj / new zealand69419
Consulting & Implementation · country · emea / austria3420
Consulting & Implementation · country · emea / belgium3420
Consulting & Implementation · country · emea / bulgaria3420
Consulting & Implementation · country · emea / croatia3419
Consulting & Implementation · country · emea / czech republic3420
Consulting & Implementation · country · emea / denmark3420
Consulting & Implementation · country · emea / finland3420
Consulting & Implementation · country · emea / france3419
Consulting & Implementation · country · emea / germany3420
Consulting & Implementation · country · emea / greece3420
Consulting & Implementation · country · emea / hungary3420
Consulting & Implementation · country · emea / ireland3419
Consulting & Implementation · country · emea / italy3420
Consulting & Implementation · country · emea / lithuania3419
Consulting & Implementation · country · emea / luxembourg3420
Consulting & Implementation · country · emea / netherlands3420
Consulting & Implementation · country · emea / norway3420
Consulting & Implementation · country · emea / poland3420
Consulting & Implementation · country · emea / portugal3420
Consulting & Implementation · country · emea / romania3419
Consulting & Implementation · country · emea / slovakia3420
Consulting & Implementation · country · emea / slovenia3420
Consulting & Implementation · country · emea / spain3420
Consulting & Implementation · country · emea / sweden3419
Consulting & Implementation · country · emea / switzerland3420
Consulting & Implementation · country · emea / united kingdom3420
Consulting & Implementation · product line · app engine32391
Consulting & Implementation · product line · business continuity management17103
Consulting & Implementation · product line · cloud cost management1747
Consulting & Implementation · product line · customer service management21300
Consulting & Implementation · product line · enterprise architecture12140
Consulting & Implementation · product line · field service management14222
Consulting & Implementation · product line · financial services operations13129
Consulting & Implementation · product line · hardware asset management42286
Consulting & Implementation · product line · healthcare and life sciences17105
Consulting & Implementation · product line · human resources35275
Consulting & Implementation · product line · it operations management health1151
Consulting & Implementation · product line · it operations management visibility1482
Consulting & Implementation · product line · it service management pro19118
Consulting & Implementation · product line · it service management standard21174
Consulting & Implementation · product line · legal service delivery10103
Consulting & Implementation · product line · manufacturing commercial operations1150
Consulting & Implementation · product line · moveworks1886
Consulting & Implementation · product line · now assist creator29247
Consulting & Implementation · product line · now assist csm23200
Consulting & Implementation · product line · now assist hr49184
Consulting & Implementation · product line · now assist itsm9267
Consulting & Implementation · product line · operational technology management1989
Consulting & Implementation · product line · public sector digital services14109
Consulting & Implementation · product line · retail service management1382
Consulting & Implementation · product line · risk resilience sustainability16189
Consulting & Implementation · product line · security incident response76218
Consulting & Implementation · product line · software asset management16275
Consulting & Implementation · product line · strategic portfolio management pro1453
Consulting & Implementation · product line · strategic portfolio management standard5302
Consulting & Implementation · product line · technology provider service management1273
Consulting & Implementation · product line · telecom service management1378
Consulting & Implementation · product line · telecommunications network inventory1289
Consulting & Implementation · product line · third party risk management17113
Consulting & Implementation · product line · vulnerability response81215
Consulting & Implementation · product line · workflow data fabric29145
Consulting & Implementation · product line · workplace service delivery30120
Consulting & Implementation · region · all111569
Consulting & Implementation · region · ams138420
Consulting & Implementation · region · apj69419
Consulting & Implementation · region · emea3420
Reseller · country · ams / united states41212
Reseller · country · emea / austria1854
Reseller · country · emea / czech republic1125
Reseller · country · emea / germany2494
Reseller · country · emea / liechtenstein1016
Reseller · country · emea / sweden1749
Reseller · country · emea / switzerland2176
Reseller · country · emea / united kingdom22109
Reseller · region · all561198
Reseller · region · ams43235
Reseller · region · emea30200
Service Provider · country · ams / united states31128
Service Provider · country · emea / austria1129
Service Provider · country · emea / germany1348
Service Provider · country · emea / switzerland1338
Service Provider · region · all19614
Service Provider · region · ams31139
Service Provider · region · emea16103

Questions about agineo GmbH

What is agineo GmbH's ServiceNow partner status?
According to Partner Index, compiled from ServiceNow's Partner Finder: agineo GmbH is a ServiceNow partner with the tiers Build (Select), Consulting & Implementation (Elite), Reseller (Elite), Service Provider (Premier), headquartered in Aachen, Germany, with Product Line Achievements in 12 product lines (4 Validated Practices) and a customer satisfaction score of 4.86 out of 5.
What is agineo GmbH best at on ServiceNow?
ServiceNow has validated agineo GmbH's practice in Customer Service Management (CSM), ITOM Visibility, ITSM Standard, Strategic Portfolio Management Standard.
Where does agineo GmbH operate?
The Finder lists coverage in 37 countries with offices in Aachen (Germany), Dortmund (Germany), Kista (Sweden), Vienna (Austria).