Kaptius

Programs and tiers

Each tier is shown as an outlined label; not in program means the partner is not in that program. Tier names follow ServiceNow's April 2026 ladder: Registered, Select, Premier, Elite, Global Elite.

Company

Headquarters

Orpington, Kent, United Kingdom

Legal entity

Kaptius Ltd (CTS Group Ltd)

Website

www.kaptius.com

Finder contact

poorna.kola@kaptius.com

ServiceNow Store

1 offering

Offices

Orpington (United Kingdom)

Industries served

Financial Services, Government, Healthcare and Life Sciences, Manufacturing, Technology

About Kaptius

As written by the partner in its Partner Finder record.

Kaptius is an engineering-led ServiceNow partner helping enterprises move from AI curiosity to agentic AI deployment. We combine deep platform expertise with an outcomes-first mindset — delivering intelligent workflows, autonomous AI agents, and measurable business value on the ServiceNow AI Platform. Our team of 130+ in-house consultants holds 250+ expert certifications, including Certified Master Architects, and maintains a 4.89 CSAT rating across 60+ global customers. From ITSM and CSM to HR and custom workflows, we implement, optimise, and manage ServiceNow so organisations see impact in weeks, not months. Whether you're exploring AI use cases or ready to deploy agentic automation at scale, Kaptius delivers transformation that's faster, leaner, and built around value creation — not billable hours. With offices in London, Dublin, Hyderabad, and Dubai, we serve enterprises across the UK, Europe, and the Middle East.

Product line achievements

How to read it. One row per product line. In each region column, VP means ServiceNow has validated the practice there, PLA means a Product Line Achievement that is not yet validated, and — means no achievement. Deployments, line CSAT and skilled people are ServiceNow's figures for that product line across all regions; n/p means ServiceNow publishes no figure.

Certifications

How to read it. People is how many staff at Kaptius hold each certification, as listed in the Finder. ServiceNow shows only the certifications it considers most relevant, so the partner may hold others.

Accredited people: 34 sales, 33 presales, 99 delivery.

Where Kaptius operates

How to read it. Rows are grouped by the ServiceNow program in which Kaptius declares coverage. For each Finder region: the countries it says it serves and the offices it lists there, as published in the Finder. A dash means none is declared.

Store offerings

• MSP360 ServiceHub - Intelligent MSP Workflows · Customer Experience

Changes

No changes recorded yet. Tracking started 2026-10-20.

Position in the ServiceNow Partner Finder

How to read it. Position is where Kaptius appears in ServiceNow's own Partner Finder for each filter, in ServiceNow's default order; 1 is first. Of is how many partners the Finder returns for that filter.