League table · Consulting & Implementation · EMEA
Best ServiceNow partners for Field Service Management (FSM) in EMEA
Data as of 2026-10-20 · 11 partners hold a Product Line Achievement in Field Service Management for EMEA
By ServiceNow's published figures, compiled by Partner Index, iTSM Group ranks first for Field Service Management in EMEA with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Kaptius and Quintica Group FZ LLC. 6 of the 11 partners have had their Field Service Management practice validated by ServiceNow.
Field Service Management league table for EMEA: 11 partners
How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Field Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Field Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Field Service Management in EMEA, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.
| # | Partner | Status | Regions | Line CSAT | Deployments | Skilled people | Tier | Partner Score | ServiceNow Finder rank |
|---|---|---|---|---|---|---|---|---|---|
| Validated Practice · 6 partners | |||||||||
| 1 | iTSM Group | Validated Practice | EMEA | 5.00 | 3 | 6 | Elite | 161.8 | 3 of 222 |
| 2 | Kaptius | Validated Practice | EMEA | 5.00 | 2 | 5 | Premier | 117.5 | 6 of 222 |
| 3 | Quintica Group FZ LLC | Validated Practice | EMEA | 4.90 | 5 | 35 | Elite | 127.4 | 2 of 222 |
| 4 | Konversational | Validated Practice | EMEA | 4.83 | 9 | 9 | Elite | 174.8 | 1 of 222 |
| 5 | UP3 Services Limited | Validated Practice | EMEA | 4.10 | 5 | 8 | Premier | 129.4 | 4 of 222 |
| 6 | Advania AB | Validated Practice | EMEA | 3.75 | 2 | 9 | Elite | 152.8 | 5 of 222 |
| Product Line Achievement only · 5 partners | |||||||||
| 7 | Computacenter | PLA | EMEA | 5.00 | 13 | 16 | Elite | 194.1 | 7 of 222 |
| 8 | Cognizant Technology Solutions U.S. Corporation | PLA | EMEA | 5.00 | 2 | 73 | Global Elite | 348.2 | 10 of 222 |
| 9 | Everforth GlideFast | PLA | EMEA | 5.00 | 2 | 28 | Elite | 175.9 | 9 of 222 |
| 10 | agineo GmbH | PLA | EMEA | 5.00 | 2 | 10 | Elite | 206.7 | 8 of 222 |
| 11 | SOPRA STERIA GROUP | PLA | EMEA | 5.00 | 1 | 27 | Elite | 184.7 | 11 of 222 |
How positions are decided
Partner Index ranks ServiceNow Consulting & Implementation partners for Field Service Management in EMEA on ServiceNow's own published figures only, with no score of its own and no paid placement:
- Only Consulting & Implementation partners with a Product Line Achievement in Field Service Management for EMEA are listed.
- Partners with a Validated Practice rank above partners with a Product Line Achievement only.
- Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.
Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.
Questions
- Which ServiceNow partner is best for Field Service Management in EMEA?
- By ServiceNow's published figures, compiled by Partner Index, iTSM Group ranks first for Field Service Management in EMEA as of 2026-10-20.
- How many ServiceNow partners have a Validated Practice in Field Service Management?
- 6 partners, out of 11 with a Product Line Achievement.
- What is the difference between a Product Line Achievement and a Validated Practice?
- A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.