League table · Consulting & Implementation · Asia Pacific and Japan
Best ServiceNow partners for Customer Service Management (CSM) in Asia Pacific and Japan
Data as of 2026-10-20 · 15 partners hold a Product Line Achievement in Customer Service Management for Asia Pacific and Japan
By ServiceNow's published figures, compiled by Partner Index, Cloudzest Technologies Pvt Ltd ranks first for Customer Service Management in Asia Pacific and Japan with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Nexon and LMTEQ LLP. 11 of the 15 partners have had their Customer Service Management practice validated by ServiceNow.
Customer Service Management league table for Asia Pacific and Japan: 15 partners
How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Customer Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Customer Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Customer Service Management in Asia Pacific and Japan, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.
| # | Partner | Status | Regions | Line CSAT | Deployments | Skilled people | Tier | Partner Score | ServiceNow Finder rank |
|---|---|---|---|---|---|---|---|---|---|
| Validated Practice · 11 partners | |||||||||
| 1 | Cloudzest Technologies Pvt Ltd | Validated Practice | APJ | 5.00 | 3 | 5 | Elite | 87.9 | 3 of 299 |
| 2 | Nexon | Validated Practice | APJ | 5.00 | 2 | 10 | Premier | 81.1 | 6 of 299 |
| 3 | LMTEQ LLP | Validated Practice | APJ | 5.00 | 2 | 4 | Elite | 69.8 | 1 of 299 |
| 4 | Kinetic IT | Validated Practice | APJ | 5.00 | 1 | 5 | Elite | 149.1 | 9 of 299 |
| 5 | Temus | Validated Practice | APJ | 4.88 | 4 | 7 | Premier | 76.9 | 11 of 299 |
| 6 | Epicon IT Solutions Pty Ltd | Validated Practice | APJ | 4.83 | 6 | 10 | Premier | 111.7 | 10 of 299 |
| 7 | Fujitsu | Validated Practice | APJ | 4.79 | 7 | 144 | Elite | 276.1 | 4 of 299 |
| 8 | xAmplify Services Pty Ltd | Validated Practice | APJ | 4.67 | 3 | 8 | Elite | 85.3 | 5 of 299 |
| 9 | Accion Labs US, Inc. | Validated Practice | APJ | 4.50 | 3 | 4 | Elite | 99.0 | 7 of 299 |
| 10 | System Support Inc. | Validated Practice | APJ | 4.29 | 7 | 21 | Elite | 129.1 | 2 of 299 |
| 11 | Hitachi Solutions, Ltd. | Validated Practice | APJ | n/p | 0 | 17 | Elite | 140.0 | 8 of 299 |
| Product Line Achievement only · 4 partners | |||||||||
| 12 | ＳＣＳＫ株式会社 | PLA | APJ | 5.00 | 2 | 16 | Premier | 98.8 | 78 of 299 |
| 13 | Sysintegra Pty Ltd | PLA | APJ | 5.00 | 2 | 11 | Premier | 111.9 | 14 of 299 |
| 14 | NTT DATA Corporation | PLA | APJ | 4.79 | 14 | 114 | Elite | 257.2 | 13 of 299 |
| 15 | Australian Centre for Advanced Computing & Communications | PLA | APJ | 4.63 | 4 | 13 | Elite | 113.9 | 12 of 299 |
How positions are decided
Partner Index ranks ServiceNow Consulting & Implementation partners for Customer Service Management in Asia Pacific and Japan on ServiceNow's own published figures only, with no score of its own and no paid placement:
- Only Consulting & Implementation partners with a Product Line Achievement in Customer Service Management for Asia Pacific and Japan are listed.
- Partners with a Validated Practice rank above partners with a Product Line Achievement only.
- Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.
Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.
Questions
- Which ServiceNow partner is best for Customer Service Management in Asia Pacific and Japan?
- By ServiceNow's published figures, compiled by Partner Index, Cloudzest Technologies Pvt Ltd ranks first for Customer Service Management in Asia Pacific and Japan as of 2026-10-20.
- How many ServiceNow partners have a Validated Practice in Customer Service Management?
- 11 partners, out of 15 with a Product Line Achievement.
- What is the difference between a Product Line Achievement and a Validated Practice?
- A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.