Which ServiceNow partner is best for Customer Service Management in the Americas?

League table · Consulting & Implementation · the Americas

Best ServiceNow partners for Customer Service Management (CSM) in the Americas

Data as of 2026-10-20 · 47 partners hold a Product Line Achievement in Customer Service Management for the Americas

By ServiceNow's published figures, compiled by Partner Index, iTech AG ranks first for Customer Service Management in the Americas with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Optimum Healthcare IT, LLC and ICF. 23 of the 47 partners have had their Customer Service Management practice validated by ServiceNow.

Customer Service Management league table for the Americas: 47 partners

How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Customer Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Customer Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Customer Service Management in the Americas, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.

#	Partner	Status	Regions	Line CSAT	Deployments	Skilled people	Tier	Partner Score	ServiceNow Finder rank
Validated Practice · 23 partners
1	iTech AG	Validated Practice	AMS	5.00	6	16	Elite	146.4	5 of 300
2	Optimum Healthcare IT, LLC	Validated Practice	AMS	5.00	4	22	Elite	175.1	6 of 300
3	ICF	Validated Practice	AMS	5.00	4	6	Elite	118.4	10 of 300
4	IntegrityPro Consulting, LLC	Validated Practice	AMS	5.00	3	13	Elite	125.7	15 of 300
5	Semaphore Partners LLC	Validated Practice	AMS	5.00	3	6	Select	100.2	23 of 300
6	CDW Logistics, Inc.	Validated Practice	AMS	5.00	2	22	Elite	230.9	2 of 300
7	INRY	Validated Practice	AMS	5.00	2	10	Elite	147.5	17 of 300
8	Evora IT Solutions	Validated Practice	AMS	5.00	2	7	Premier	77.9	20 of 300
9	Slalom Consulting, LLC	Validated Practice	AMS	5.00	2	6	Elite	76.4	13 of 300
10	TTEC Digital, LLC	Validated Practice	AMS	5.00	2	6	Elite	80.9	19 of 300
11	Ondaro	Validated Practice	AMS	4.92	4	27	Elite	149.8	12 of 300
12	Ignyte Group INC	Validated Practice	AMS	4.81	8	49	Elite	124.7	4 of 300
13	Servos LLC	Validated Practice	AMS	4.78	20	14	Elite	86.0	7 of 300
14	zeb	Validated Practice	AMS	4.75	4	11	Premier	98.3	18 of 300
15	EDX - Extreme Digital Experience	Validated Practice	AMS	4.75	4	8	Elite	131.9	14 of 300
16	Cognizant Technology Solutions U.S. Corporation	Validated Practice	AMS	4.73	5	277	Global Elite	348.2	1 of 300
17	Pathways Consulting Group	Validated Practice	AMS	4.71	7	7	Premier	126.3	16 of 300
18	Crossfuze, LLC	Validated Practice	AMS	4.50	6	31	Elite	150.6	9 of 300
19	Ahead LLC	Validated Practice	AMS	4.50	3	26	Elite	197.9	11 of 300
20	CoreX	Validated Practice	AMS	4.33	6	19	Elite	147.0	3 of 300
21	KeenStack, Inc	Validated Practice	AMS	4.25	2	12	Premier	137.8	21 of 300
22	Everforth GlideFast	Validated Practice	AMS	4.14	7	74	Elite	175.9	8 of 300
23	Bridgeview Partners, LLC	Validated Practice	AMS	n/p	0	5	Select	41.0	22 of 300
Product Line Achievement only · 24 partners
24	Wipro Limited	PLA	AMS	5.00	5	55	Elite	244.7	27 of 300
25	Hexaware Technologies Inc	PLA	AMS	5.00	3	8	Elite	182.1	35 of 300
26	Artycs	PLA	AMS	5.00	3	7	Premier	71.6	33 of 300
27	ECS	PLA	AMS	5.00	3	7	Elite	114.5	37 of 300
28	The Process Play	PLA	AMS	5.00	3	7	Premier	56.1	40 of 300
29	Workpact, Co.	PLA	AMS	5.00	3	7	Premier	61.8	39 of 300
30	Sigital LLC	PLA	AMS	5.00	3	5	Premier	120.4	41 of 300
31	Genpact	PLA	AMS	5.00	2	42	Elite	238.3	31 of 300
32	Beyond20	PLA	AMS	5.00	2	7	Elite	98.9	34 of 300
33	Insight Enterprises	PLA	AMS	5.00	1	45	Elite	184.0	56 of 300
34	Booz Allen Hamilton Inc.	PLA	AMS	5.00	1	9	Premier	80.5	30 of 300
35	Alcor Solutions Inc.	PLA	AMS	5.00	1	8	Elite	143.6	44 of 300
36	SOFTACT Solutions, LLC.	PLA	AMS	5.00	1	8	Elite	101.0	29 of 300
37	The Whole Group Inc	PLA	AMS	4.92	6	10	Elite	67.7	32 of 300
38	Konversational	PLA	AMS	4.91	29	43	Elite	174.8	25 of 300
39	Star Seven Six	PLA	AMS	4.83	4	5	Registered	80.6	42 of 300
40	NTT DATA Corporation	PLA	AMS	4.79	14	114	Elite	257.2	26 of 300
41	Accelare, Inc.	PLA	AMS	4.75	4	5	Premier	62.0	36 of 300
42	AJUVO, LLC d/b/a AJUVO	PLA	AMS	4.75	2	4	Premier	54.8	38 of 300
43	Ateko	PLA	AMS	4.64	7	25	Elite	158.1	24 of 300
44	TEKsystems Global Services, LLC	PLA	AMS	4.50	2	11	Elite	99.2	45 of 300
45	inMorphis Consulting Inc.	PLA	AMS	4.00	3	12	Elite	131.5	28 of 300
46	HCL Technologies Ltd.	PLA	AMS	3.75	2	65	Elite	187.9	46 of 300
47	Accenture	PLA	AMS	n/p	13	260	Global Elite	344.0	43 of 300

How positions are decided

Partner Index ranks ServiceNow Consulting & Implementation partners for Customer Service Management in the Americas on ServiceNow's own published figures only, with no score of its own and no paid placement:

Only Consulting & Implementation partners with a Product Line Achievement in Customer Service Management for the Americas are listed.
Partners with a Validated Practice rank above partners with a Product Line Achievement only.
Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.

Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.

Questions

Which ServiceNow partner is best for Customer Service Management in the Americas?: By ServiceNow's published figures, compiled by Partner Index, iTech AG ranks first for Customer Service Management in the Americas as of 2026-10-20.
How many ServiceNow partners have a Validated Practice in Customer Service Management?: 23 partners, out of 47 with a Product Line Achievement.
What is the difference between a Product Line Achievement and a Validated Practice?: A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.